How to Evaluate and Buy Tech Solutions for CS/CX Teams by Heather Pastorius

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This document provides guidance for customer success and customer experience teams on how to evaluate and purchase technology solutions. It advises CS/CX teams to identify their goals and needs, research available options that fit those criteria, and pilot top choices before making a final purchasing decision. The document was presented at the SD Expo Americas 2019 conference by Heather Pastorius of Idiomatic.

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HOW TO
EVALUATE AND
BUY TECH
SOLUTIONS
FOR CS/CX
TEAMS
SD EXPO AMERICAS 2019
#sdexpo
Heather Pastorius
SD: @heather
Idiomatic

How to Evaluate and Buy Tech Solutions for CS/CX Teams by Heather Pastorius

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