[Based on a talk given at Interaction11 in Boulder, CO on February 12, 2011] We find ourselves at a critical moment in the evolution of healthcare. The progress of medical science means that people can now overcome many previously fatal and debilitating conditions, and we know enough for most people on the planet to live long, healthy lives. But we are not yet achieving this dream: even people who have access to healthcare are not universally enjoying the kind of outcomes science suggests they should, and the cost of healthcare has been rising quickly, to the point it is in danger of being unsustainable, on a personal and global level. Watching the public debate, it's easy to see this as a policy issue, but the politicians, doctors and insurers could use a hand in the imagination department. Many of the biggest opportunities to improve healthcare have to do with interfaces and interactions. Some of these interfaces and interactions have to do with onscreen GUI's, and some are between people and institutions. Almost all of them stand to benefit from the kind of holistic, imaginative problem-solving designers can help with.

1. How interaction design can
help fix healthcare
David Cronin
@davcron

2. We find ourselves at an inflection point
in the history of healthcare
2

3. We know enough for most people "
to live long, healthy lives
3

4. Goals
Costs
Quality
Access
4

5. Is this the best way to "
make someone healthy?
5

6. Is this the best way to "
make someone healthy?
6

7. The most common and expensive diseases are
preventable and controllable by lifestyle choices
80%
80%
Cardio
60%
Obesity
Deaths
Costs
Cancer
90%
70%
25%
Diabetes
7

8. Encouraging healthy behavior
8

9. It all starts "
with information
9

10. Getting closer
10

11. Understanding correlations between
actions and consequences"
11

12. Understanding correlations between
actions and consequences"
12

13. Emotional engagement
13

14. Bringing home care delivery
14

15. Home healthcare monitoring
15

16. 16

17. How should home "
healthcare feel?"
17

18. Does this feel right?
18

19. Some ideas
19

20. Helping people with rheumatoid
arthritis care for themselves
20

21. The future of home care
21

22. The future of home care
22

23. Improving care in"
clinical settings
23

24. Standardizing care
24

25. Results!
10%
Ventilator-associated"
pneumonia
$3,000
Avg. cost per
ICU patient
25

26. Simple idea, very hard to do
26

27. Clinical information
27

28. There’s a lot of work to do here
28

29. Supporting clinician judgment
29

30. Documentation, "
communication,"
collaboration
30

31. Physician documentation
31

32. Remote care
32

33. How interaction design can help fix healthcare
1. Encourage healthy behaviors
2. Bring home care delivery
3. Improve care in clinical situations
33

34. 34

35. Thanks!
David Cronin
@davcron