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HOW I INCREASED
SALES BY 30% IN 1
MONTH
Department: Customer Service
Job description
• Customer service for master and visa
cards of X co and its affiliates.
• Sales through service process.
• Handle customer queries, providing
accurate information.
CHALLENGE
• Low sales figures due to customer
hang ups.
• Poor customer experience.
APPROACH
• Satisfy customers by being a good listener.
• Give full attention to customers and answer
their queries satisfactorily.
• Smooth transition from service to sales.
• Use appropriate WIIFMs.
• Create urgency.
• Avoid hard sales.
RESULT
• Voice of customer data revealed
improvement in customer experience.
• Save time by avoiding unnecessary
conversation.
• Sales improved by 30% in first month.
• PLA met.

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How I increased sales by 30% in 1 month

  • 1. HOW I INCREASED SALES BY 30% IN 1 MONTH
  • 2. Department: Customer Service Job description • Customer service for master and visa cards of X co and its affiliates. • Sales through service process. • Handle customer queries, providing accurate information.
  • 3. CHALLENGE • Low sales figures due to customer hang ups. • Poor customer experience.
  • 4. APPROACH • Satisfy customers by being a good listener. • Give full attention to customers and answer their queries satisfactorily. • Smooth transition from service to sales. • Use appropriate WIIFMs. • Create urgency. • Avoid hard sales.
  • 5. RESULT • Voice of customer data revealed improvement in customer experience. • Save time by avoiding unnecessary conversation. • Sales improved by 30% in first month. • PLA met.