I increased sales by 30% in my first month in customer service by focusing on improving the customer experience. I listened actively to customers and answered their queries satisfactorily, creating a smooth transition from service to sales using relevant value propositions. This approach addressed the challenges of low sales due to customer frustrations and an poor customer experience previously. Customer feedback data revealed that the improved experience led to higher sales, allowing me to meet performance goals.

1. HOW I INCREASED
SALES BY 30% IN 1
MONTH

2. Department: Customer Service
Job description
• Customer service for master and visa
cards of X co and its affiliates.
• Sales through service process.
• Handle customer queries, providing
accurate information.

3. CHALLENGE
• Low sales figures due to customer
hang ups.
• Poor customer experience.

4. APPROACH
• Satisfy customers by being a good listener.
• Give full attention to customers and answer
their queries satisfactorily.
• Smooth transition from service to sales.
• Use appropriate WIIFMs.
• Create urgency.
• Avoid hard sales.

5. RESULT
• Voice of customer data revealed
improvement in customer experience.
• Save time by avoiding unnecessary
conversation.
• Sales improved by 30% in first month.
• PLA met.