How far should customer service extendSolutionCustomer Servic.pdf
•
0 likes•4 views
How far should customer service extend? Solution Customer Service is one important criterion to attract large customers. Along with a good quality product with reasonable price, it is also very essential to provide better quality service to retain existing and to attract new customers. Customer service is the act of taking care of the customer\'s needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer\'s requirements are met. Extend of Good Customer Service Customer service is the act of taking care of the customer\'s needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer\'s requirements are met.Customer service is meeting the needs and desires of any customer. Some characteristics of good customer service include: A marketer should extend its service towards the customer up to his/her door stem and till the satisfaction level of those customers..
Report
Share
Report
Share
Download to read offline
Recommended
Inbound Call Center Services Company
The inbound call center services is a department where calls are received by the executives of a brand or an organization. The customers make calls either to make an order or to register a complaint. Sometimes, the motive of the call is just to receive information about services/product. The company handling such inbound calls from customers are termed as Inbound Call Center Services Company. This is where the inbound services of Mayur Call Center take the stage on in Inbound Call center Outsourcing services as well. Mayur call center has been delivering such services since ages yet being the leading and cost-effective in the market.
managing retail services.pptx
Managing retail services involves providing additional services to customers to enhance their shopping experience. This includes advice from salespeople, facilities like cafes and toilets, and convenient payment options. Providing good customer service is important as 85% of customers spend more at retailers with good service and are likely to recommend them. Retail services can be product-related, convenience-related, information services, or customer sales services. The two main approaches to managing retail services are personalized and standardized. Strategies for effective management include recruiting and training staff, building infrastructure to support customers, and listening to feedback.
Objectives of service quality
This document discusses several key aspects of defining and measuring service quality. It begins by outlining conceptual models that view service quality as having both technical and functional dimensions. It then describes five commonly used dimensions to evaluate service quality: reliability, responsiveness, assurance, empathy and tangibles. The document also discusses using SERVQUAL, a widely adopted instrument, to measure service quality by assessing the gap between customer expectations and perceptions. However, it notes there are some potential problems with solely relying on SERVQUAL scores to develop marketing plans.
A project report on service quality gap model and quality dimensions
The document discusses service quality, including defining it, measuring it using models like SERVQUAL, and identifying key dimensions of service quality. It notes that service quality is a perception involving technical and functional aspects, and that measuring it can be complex given intangible nature of services. Five key dimensions of service quality are identified as reliability, responsiveness, assurance, empathy and tangibles. The SERVQUAL instrument is discussed as a way to measure service quality gaps between expectations and perceptions.
Introduction to Customer Relationship Management.pptx
This document provides an introduction to customer relationship management (CRM). It discusses the importance of CRM in building strong customer relationships through understanding customer needs, personalizing experiences, and delivering excellent service. Key principles for building customer relationships include taking a customer-centric approach, personalizing experiences, effective communication, consistent follow-up, building trust, and upselling techniques. The role of the customer relationship executive is also explored, focusing on enhancing customer satisfaction through personalized interactions, promptly resolving issues, and nurturing long-term relationships.
Case study uwsb
This document provides information about E*Trade, an online brokerage firm. It discusses that E*Trade provides brokerage services for various markets and financial products. However, it is facing issues with customer satisfaction and meeting customer expectations. Some customers find the services difficult to use or are concerned about prices. The document proposes several recommendations to address these issues, including redesigning services to be more user-friendly, conducting promotional campaigns, training employees, empowering employees to improve customer service, educating customers, and forming a team to implement and evaluate the action plan.
Retail bank sales and services unit6
This document discusses customer service and creating a customer-centric organization in the banking sector. It emphasizes that customer service and delight should be a priority and culture for any bank that wants to survive competition. A customer-centric bank ensures excellent customer service by focusing on the needs and expectations of customers through its products, processes, people and overall customer experience. Creating and maintaining a quality customer service culture is the most important part of any customer service strategy for a bank.
Enhancing Customer Satisfaction: Effective Strategies for Complaint Handlin...
This document discusses strategies for enhancing customer satisfaction through effective complaint handling and service quality assessment. It emphasizes the importance of customer satisfaction for business success and retention. Key strategies outlined include empowering frontline employees to handle complaints, leveraging technology for feedback collection, continuous improvement through monitoring metrics and adapting to feedback, and building loyalty through exceptional personalized service and communication. The overall goal is to exceed customer expectations and foster enduring customer relationships.
Recommended
Inbound Call Center Services Company
The inbound call center services is a department where calls are received by the executives of a brand or an organization. The customers make calls either to make an order or to register a complaint. Sometimes, the motive of the call is just to receive information about services/product. The company handling such inbound calls from customers are termed as Inbound Call Center Services Company. This is where the inbound services of Mayur Call Center take the stage on in Inbound Call center Outsourcing services as well. Mayur call center has been delivering such services since ages yet being the leading and cost-effective in the market.
managing retail services.pptx
Managing retail services involves providing additional services to customers to enhance their shopping experience. This includes advice from salespeople, facilities like cafes and toilets, and convenient payment options. Providing good customer service is important as 85% of customers spend more at retailers with good service and are likely to recommend them. Retail services can be product-related, convenience-related, information services, or customer sales services. The two main approaches to managing retail services are personalized and standardized. Strategies for effective management include recruiting and training staff, building infrastructure to support customers, and listening to feedback.
Objectives of service quality
This document discusses several key aspects of defining and measuring service quality. It begins by outlining conceptual models that view service quality as having both technical and functional dimensions. It then describes five commonly used dimensions to evaluate service quality: reliability, responsiveness, assurance, empathy and tangibles. The document also discusses using SERVQUAL, a widely adopted instrument, to measure service quality by assessing the gap between customer expectations and perceptions. However, it notes there are some potential problems with solely relying on SERVQUAL scores to develop marketing plans.
A project report on service quality gap model and quality dimensions
The document discusses service quality, including defining it, measuring it using models like SERVQUAL, and identifying key dimensions of service quality. It notes that service quality is a perception involving technical and functional aspects, and that measuring it can be complex given intangible nature of services. Five key dimensions of service quality are identified as reliability, responsiveness, assurance, empathy and tangibles. The SERVQUAL instrument is discussed as a way to measure service quality gaps between expectations and perceptions.
Introduction to Customer Relationship Management.pptx
This document provides an introduction to customer relationship management (CRM). It discusses the importance of CRM in building strong customer relationships through understanding customer needs, personalizing experiences, and delivering excellent service. Key principles for building customer relationships include taking a customer-centric approach, personalizing experiences, effective communication, consistent follow-up, building trust, and upselling techniques. The role of the customer relationship executive is also explored, focusing on enhancing customer satisfaction through personalized interactions, promptly resolving issues, and nurturing long-term relationships.
Case study uwsb
This document provides information about E*Trade, an online brokerage firm. It discusses that E*Trade provides brokerage services for various markets and financial products. However, it is facing issues with customer satisfaction and meeting customer expectations. Some customers find the services difficult to use or are concerned about prices. The document proposes several recommendations to address these issues, including redesigning services to be more user-friendly, conducting promotional campaigns, training employees, empowering employees to improve customer service, educating customers, and forming a team to implement and evaluate the action plan.
Retail bank sales and services unit6
This document discusses customer service and creating a customer-centric organization in the banking sector. It emphasizes that customer service and delight should be a priority and culture for any bank that wants to survive competition. A customer-centric bank ensures excellent customer service by focusing on the needs and expectations of customers through its products, processes, people and overall customer experience. Creating and maintaining a quality customer service culture is the most important part of any customer service strategy for a bank.
Enhancing Customer Satisfaction: Effective Strategies for Complaint Handlin...
This document discusses strategies for enhancing customer satisfaction through effective complaint handling and service quality assessment. It emphasizes the importance of customer satisfaction for business success and retention. Key strategies outlined include empowering frontline employees to handle complaints, leveraging technology for feedback collection, continuous improvement through monitoring metrics and adapting to feedback, and building loyalty through exceptional personalized service and communication. The overall goal is to exceed customer expectations and foster enduring customer relationships.
Global Client Solutions' Excellent Customer Service
Global Client Solutions has built a niche for itself in helping customers clear their debt conveniently. Committed to maximizing customer satisfaction, Global Client Solutions has implemented a client-centered approach to account management and customer service.
A project report on service quality
The document discusses several key concepts related to service quality:
1) Service quality aims to satisfy customer needs and lead to customer retention through higher perceived value relative to price paid.
2) A focus on quality improvement and adherence to standards can increase profitability by reducing costs and increasing customer lifetime value.
3) Defining and measuring service quality is complex, as it depends on both technical and functional aspects, as well as customer perceptions and expectations.
4) Managing quality requires understanding customer perspectives, collecting feedback, setting goals, and continuously improving standards.
The Client Journey - Linda Källqvist
Linda Källqvist, Director of Client Experience at Meltwater, spoke with the Women in Customer Success group about the customer journey and the most important aspects.
Services Marketing
The document discusses the importance of quality and reliability in services marketing. It argues that quality and reliability are the foundations of services marketing excellence. When services are similar, performance and customer experience become the core differentiators. Delivering high quality services that meet or exceed customer expectations is crucial to gaining competitive advantage and building customer loyalty. The key aspects of quality services discussed are reliability, responsiveness, assurance and empathy from the customer's perspective.
Mm session3
The document discusses customer satisfaction and delivering customer value. It states that satisfied customers will be repeat customers and loyal customers. Customer value is the difference between total customer value and total customer cost, which includes factors like product value, service value, personnel value, and image value, versus monetary price, time cost, and psychic cost. Customer satisfaction is the level of a person's state from comparing a product's perceived performance to their expectations. Companies can deliver customer value through their value chain and core business processes like product development, inventory management, and customer service. Maintaining customers reduces attrition costs and maintaining partnership-level customer relations is most profitable. Total quality management requires that quality be perceived by and reflected in all company activities to continuously improve
Business Development
Tele-net is a contact center that aims to provide unique customer service through human interaction instead of automated systems. With over 20 years of experience, they focus on understanding customer needs to increase revenue for clients. Tele-net handles inbound calls and offers customized support across various industries. Their goal is to convert unhappy customers into loyal ones through sincere problem solving and personalized service.
Customer Satisfaction-Total Quality Management (TQM)
Total quality management (TQM) is defined as both a philosophy and set of principles for continuously improving an organization. It aims to manage all processes to exceed customer needs and achieve productivity, market penetration, and competitive advantage. TQM requires genuine management involvement, employee involvement, first-line supervision leadership, and company-wide quality control. Customer satisfaction is subjective and based on factors like performance, features, service, warranty, price, and reputation. Organizations must continually solicit feedback to understand customer perceptions and identify opportunities to improve quality and satisfaction.
Ppt Customer services
The document discusses various aspects of customer service including types of customers, customer needs and expectations, and factors that influence customer perception. It outlines five main types of customers - loyal, discount, impulse, need-based, and wandering. It also discusses how customer needs are driven by complexity of products/services and experience level. Excellent customer service is defined as consistently exceeding customer expectations. Customer perceptions are influenced by expectations and experience over time.
Customer service principles is a necessary module for every student
At the end of this section candidates should be able to:
• Describe customer service.
• Explain why customer service is important to the
success of every organisation.
• Identify who their customers are.
• Identify the drawbacks of poor customer service.
• Explain how to promote good service.
• Demonstrate an understanding of customer
service needs and expectations.
Indicative content
1.1 Outline knowledge of basic principles - maintaining
good customer service at all times; treating all
customers with respect; identifying and meeting
customer needs; providing the service expected by
the company.
1.2 Understanding why customer service is important to
the company and to you – it helps to make the
organisation successful, generates repeat business,
assists profit and growth.
1.3 Identifying external and internal customers and their
importance to the organisation.
1.4 Appreciate the drawbacks of not serving internal and
external customers effectively, e.g. poor reputation,
loss of business, loss of profit, loss of jobs.
Customer service principles is a necessary module for every student
Customer service is very important to an organisation regardless of the nature of the business they are in. Superior customer service will guarantee continued business through repeat purchases as well as references by satisfied customers. Many organisations offer similar products and differentiation will only be possible by varying service levels against competitors. Good customer service builds from understanding the customer, communicating effectively at different situations and be able to sell the organisation’s product effectively and efficiently. Skills for good customer service are built in this module and the role of quality assurance and employee resourcing for customer service is explored.
Aims and Objectives of this Module
This module enables students to gain understanding on how superior customer service contributes to the overall performance organisations. On successfully completing this module, the learners will be able to:
• Understand the importance of customer service to the overall marketing effort of an organisation.
• Know the service skills required to meet the requirements of the customers’ needs
• Understand the need for setting quality standards for customer service level.
• Explain the effect of employee resourcing to service provision.
• Understand how organisations vary customer service to match individual needs
The above objectives will be addressed by the LOs. targeting the following skills below:
• Knowledge and Understanding
• Intellectual Skills
• Professional Skills
• General and transferable Skills
The Management of Service & Quality
This document discusses various aspects of retail marketing management and quality in retailing. It defines key concepts like service, retail constitutes, service-product concept, and distinct characteristics of services. It also describes models of perceived quality like Gronroos model and Parasuraman, Zeithami and Berry model. Additionally, it covers implementation of service management, potential for compliments and complaints, need for quality control, key terms for quality, characteristics of quality, quality auditing systems, benchmarking, and views on whether quality is a cost or long-term benefit.
Consumer services
This document discusses consumer service approaches in retail. It outlines two main approaches: personalized service and standardized service. Personalized service involves tailoring services to individual customer needs, while standardized service establishes consistent rules and procedures. The document also examines customer evaluation of service quality, noting they assess their perceptions against expectations. Key factors in perceptions include reliability, assurance, tangibility, empathy, and responsiveness. Customer expectations evolve based on experiences and can vary in different cultures and with advancing technology.
Tqm2ppt
The document discusses the principles of total quality management, including agreeing with customer requirements, continuous improvement, management leadership, effective communication, and recognizing successful involvement. It also explains that total quality management is a philosophy that should underscore corporate strategy and maximize gains for both for-profit and not-for-profit organizations through fulfilling customer needs. The principles are meant to explain how total quality management is implemented and the rules by which it operates within an organization.
Customer Satisfaction
Customer satisfaction is essential for business success. It is measured by the number of satisfied customers, how much and how often they buy. Total quality management uses customer satisfaction as a measure of quality. A successful TQM program defines quality from the customer's perspective in terms of meeting their expectations for a quality product, reasonable price, on-time delivery, and outstanding service. Customer feedback enables organizations to discover satisfaction levels and priorities for quality improvements.
A case study on etrade financial corporation uwsb
E*TRADE Financial Corporation is a financial services company founded in 1992 that provides brokerage services for stocks, options, futures, mutual funds, currencies, and bonds. It has faced issues with customer satisfaction and meeting expectations. Some customers had high expectations that the company could not meet with its available technology. Others struggled to use advanced services or incurred losses. Some were concerned about prices. To address this, the company redesigned services to be more convenient, conducted a promotional campaign, trained employees on new services and customer service, empowered employees to improve customer satisfaction, educated customers, and formed a team to direct corrective actions.
Call Center Outsourcing Services is Growth Hacking Tactic for Your Business
Call Center Outsourcing Services is Growth Hacking Tactic for Your BusinessIBT - Empowering Your Business With Technologies
Outsourcing call center services to a provider like IBT can boost business efficiency and improve the customer experience (CX). It allows a company to reduce infrastructure, staffing, and labor costs while gaining access to experienced agents and scalable support 24/7. Selecting the right outsourcing partner is important to ensure smooth operations and high-quality customer service.Customer service training
This document provides an agenda for a customer service training. It includes definitions of customers and customer service, different types of customers, core principles of good customer service, and how to treat customers well. The training covers welcoming customers, listening to their needs, acknowledging their requests, delivering to their satisfaction, and measuring outcomes to sustain good customer service practices over time. The goal is to provide excellent customer care in order to increase profits and gain customer loyalty.
Business Process Outsourcing
Business process outsourcing (BPO) helps companies improve business processes through outsourcing services that transform operations and deliver high performance at lower costs. BPO providers offer a range of services based on operational excellence and cost-effectiveness, and train employees on relevant skills. Successful businesses treat clients as important parts of the organization by providing excellent customer service to maintain their reputation for quality products and services. Attracting, engaging, and satisfying customers is important for businesses, and can be done through quality products and services, addressing customer needs, and responding to queries promptly. Onlive communications is committed to managing outsourced engagements and key business functions for customers to help them stay ahead of competition.
Profit Through Service
This document outlines Jupiter Management Services' consultancy process for improving customer service operations. They use a 9-component model to evaluate key areas like strategy, culture, channels, systems and staffing. Jupiter conducts an initial analysis and preliminary report, then provides an in-depth review and change management plan. Optional further services include training, interim management and ongoing support. The goal is to transform customer service from a cost center to a profit center through improved satisfaction, efficiency and staff retention.
Customer Experience (cx) vs. Customer Service: and How Both are Important
Customer experience is the overall journey and perception of customers with a business, while customer service refers to assistance provided regarding products and services. Customer experience is proactive in finding gaps to optimize the customer journey, while customer service is reactive in addressing customer inquiries. A good customer experience includes strong customer service, as well as technology and design, and can increase revenue and satisfaction.
can someone proofread this for meAs a child, I used to watch T.V..pdf
can someone proofread this for me?
As a child, I used to watch T.V. all the time, and found myself fascinated by not only the stories
but the movement of the characters. I would find myself watching different things the characters
would do and wonder how they were able to make my favorite characters do all the crazy things.
That curiosity continues to this day, and is able to bring me so much joy. To be able to bring
things to life that I create is part of the reason that I love animation. The thought that I could
actually go to school and learn something that I love did not occur to me right away. Right out of
high school, I joined the Marine Corps, and spent much of my time in Okinawa, Japan. While
my job did not pertain to anything with computers, I was surrounded by the creativity of the
Japanese people. I was given a chance to go to Tokyo and explore the city. This only served to
inspire me even more, and to decide that it was something that animation was something I
wanted to do. Getting out of the Marines and getting back into school has been a bit of a rough
start. Trying to relearn math and science has been a bit of a struggle, the only thing so far that I
have exceeded greatly in, is the animation class here at the University of Iowa. I feel like while
those classes are important, I don’t feel that some of my scores in classes such as chemistry are a
good reflection of my dedication to my studies. My current animation teacher, Peter
Chanthanakone, has been someone I could look up to, and has helped guide me so far. He helped
encourage me to pursue this dream I have of becoming an animator. I greatly value getting an
education because without it, I will never really be given a chance to work in a place that
growing up brought me so much happiness.
Solution
Trying to relearn math and science has been a bit of a struggle,;the only thing so far that I have
exceeded greatly in, is the animation class here at the University of Iowa
My current animation teacher, Peter Chanthanakone, has been someone I could look up to, and
has helped guide
guided me so far.
He helped encourage me to pursue this dream I have of becoming an animator.
I greatly value getting an this education because without it..
Describe the arrangement of Regulations for lifting machines and acc.pdf
Describe the arrangement of Regulations for lifting machines and accessories in The Mineral Act
50 of 1991?
Solution
The purpose of this act is to regulate the prospecting for and the optimal expoitation , processing
and utiisation of mineras ; to reguate the orderly utilization and the rehabiliation of the land
surface during and after prospecting and mining operations.
CHAPTER I INTRODUCTION
CHAPTER II ADMINISTRATION
CHAPTER III AUTHORIZATION TO PROSPECT AND TO MINE
CHAPTER IV OPTIMAL EXPLOITATION AND UTILIZATION OF MINERALS
CHAPTER V SAFETY AND HEALTH
CHAPTER VI REHABILITATION OF SURFACE
The rehabilitation of the surface of land in any prospecting or mining shall be carried out by the
holder of the prospecting permit or mining authorization concerned in accordance with the
environmental management programme or/and as an integral part of the prospecting or mining
operations concerned.
The holder of the prospecting permit or mining authorization concerned must submit an
environmental management programme in respect of the surface of land concerned in any
prospecting or mining operations or such intended operations.
In order to limit any damage to or the disturbance of the surface, vegetation, environment or
water sources to the minimum, the Director: Mineral Development may issue directives and
determine conditions in relation to the use of the surface of land comprising the subject of any
prospecting permit or mining authorization
CHAPTER VII TRANSITIONAL PROVISIONS
CHAPTER VIII GENERAL AND MISCELLANEOUS PROVISIONS.
More Related Content
Similar to How far should customer service extendSolutionCustomer Servic.pdf
Global Client Solutions' Excellent Customer Service
Global Client Solutions has built a niche for itself in helping customers clear their debt conveniently. Committed to maximizing customer satisfaction, Global Client Solutions has implemented a client-centered approach to account management and customer service.
A project report on service quality
The document discusses several key concepts related to service quality:
1) Service quality aims to satisfy customer needs and lead to customer retention through higher perceived value relative to price paid.
2) A focus on quality improvement and adherence to standards can increase profitability by reducing costs and increasing customer lifetime value.
3) Defining and measuring service quality is complex, as it depends on both technical and functional aspects, as well as customer perceptions and expectations.
4) Managing quality requires understanding customer perspectives, collecting feedback, setting goals, and continuously improving standards.
The Client Journey - Linda Källqvist
Linda Källqvist, Director of Client Experience at Meltwater, spoke with the Women in Customer Success group about the customer journey and the most important aspects.
Services Marketing
The document discusses the importance of quality and reliability in services marketing. It argues that quality and reliability are the foundations of services marketing excellence. When services are similar, performance and customer experience become the core differentiators. Delivering high quality services that meet or exceed customer expectations is crucial to gaining competitive advantage and building customer loyalty. The key aspects of quality services discussed are reliability, responsiveness, assurance and empathy from the customer's perspective.
Mm session3
The document discusses customer satisfaction and delivering customer value. It states that satisfied customers will be repeat customers and loyal customers. Customer value is the difference between total customer value and total customer cost, which includes factors like product value, service value, personnel value, and image value, versus monetary price, time cost, and psychic cost. Customer satisfaction is the level of a person's state from comparing a product's perceived performance to their expectations. Companies can deliver customer value through their value chain and core business processes like product development, inventory management, and customer service. Maintaining customers reduces attrition costs and maintaining partnership-level customer relations is most profitable. Total quality management requires that quality be perceived by and reflected in all company activities to continuously improve
Business Development
Tele-net is a contact center that aims to provide unique customer service through human interaction instead of automated systems. With over 20 years of experience, they focus on understanding customer needs to increase revenue for clients. Tele-net handles inbound calls and offers customized support across various industries. Their goal is to convert unhappy customers into loyal ones through sincere problem solving and personalized service.
Customer Satisfaction-Total Quality Management (TQM)
Total quality management (TQM) is defined as both a philosophy and set of principles for continuously improving an organization. It aims to manage all processes to exceed customer needs and achieve productivity, market penetration, and competitive advantage. TQM requires genuine management involvement, employee involvement, first-line supervision leadership, and company-wide quality control. Customer satisfaction is subjective and based on factors like performance, features, service, warranty, price, and reputation. Organizations must continually solicit feedback to understand customer perceptions and identify opportunities to improve quality and satisfaction.
Ppt Customer services
The document discusses various aspects of customer service including types of customers, customer needs and expectations, and factors that influence customer perception. It outlines five main types of customers - loyal, discount, impulse, need-based, and wandering. It also discusses how customer needs are driven by complexity of products/services and experience level. Excellent customer service is defined as consistently exceeding customer expectations. Customer perceptions are influenced by expectations and experience over time.
Customer service principles is a necessary module for every student
At the end of this section candidates should be able to:
• Describe customer service.
• Explain why customer service is important to the
success of every organisation.
• Identify who their customers are.
• Identify the drawbacks of poor customer service.
• Explain how to promote good service.
• Demonstrate an understanding of customer
service needs and expectations.
Indicative content
1.1 Outline knowledge of basic principles - maintaining
good customer service at all times; treating all
customers with respect; identifying and meeting
customer needs; providing the service expected by
the company.
1.2 Understanding why customer service is important to
the company and to you – it helps to make the
organisation successful, generates repeat business,
assists profit and growth.
1.3 Identifying external and internal customers and their
importance to the organisation.
1.4 Appreciate the drawbacks of not serving internal and
external customers effectively, e.g. poor reputation,
loss of business, loss of profit, loss of jobs.
Customer service principles is a necessary module for every student
Customer service is very important to an organisation regardless of the nature of the business they are in. Superior customer service will guarantee continued business through repeat purchases as well as references by satisfied customers. Many organisations offer similar products and differentiation will only be possible by varying service levels against competitors. Good customer service builds from understanding the customer, communicating effectively at different situations and be able to sell the organisation’s product effectively and efficiently. Skills for good customer service are built in this module and the role of quality assurance and employee resourcing for customer service is explored.
Aims and Objectives of this Module
This module enables students to gain understanding on how superior customer service contributes to the overall performance organisations. On successfully completing this module, the learners will be able to:
• Understand the importance of customer service to the overall marketing effort of an organisation.
• Know the service skills required to meet the requirements of the customers’ needs
• Understand the need for setting quality standards for customer service level.
• Explain the effect of employee resourcing to service provision.
• Understand how organisations vary customer service to match individual needs
The above objectives will be addressed by the LOs. targeting the following skills below:
• Knowledge and Understanding
• Intellectual Skills
• Professional Skills
• General and transferable Skills
The Management of Service & Quality
This document discusses various aspects of retail marketing management and quality in retailing. It defines key concepts like service, retail constitutes, service-product concept, and distinct characteristics of services. It also describes models of perceived quality like Gronroos model and Parasuraman, Zeithami and Berry model. Additionally, it covers implementation of service management, potential for compliments and complaints, need for quality control, key terms for quality, characteristics of quality, quality auditing systems, benchmarking, and views on whether quality is a cost or long-term benefit.
Consumer services
This document discusses consumer service approaches in retail. It outlines two main approaches: personalized service and standardized service. Personalized service involves tailoring services to individual customer needs, while standardized service establishes consistent rules and procedures. The document also examines customer evaluation of service quality, noting they assess their perceptions against expectations. Key factors in perceptions include reliability, assurance, tangibility, empathy, and responsiveness. Customer expectations evolve based on experiences and can vary in different cultures and with advancing technology.
Tqm2ppt
The document discusses the principles of total quality management, including agreeing with customer requirements, continuous improvement, management leadership, effective communication, and recognizing successful involvement. It also explains that total quality management is a philosophy that should underscore corporate strategy and maximize gains for both for-profit and not-for-profit organizations through fulfilling customer needs. The principles are meant to explain how total quality management is implemented and the rules by which it operates within an organization.
Customer Satisfaction
Customer satisfaction is essential for business success. It is measured by the number of satisfied customers, how much and how often they buy. Total quality management uses customer satisfaction as a measure of quality. A successful TQM program defines quality from the customer's perspective in terms of meeting their expectations for a quality product, reasonable price, on-time delivery, and outstanding service. Customer feedback enables organizations to discover satisfaction levels and priorities for quality improvements.
A case study on etrade financial corporation uwsb
E*TRADE Financial Corporation is a financial services company founded in 1992 that provides brokerage services for stocks, options, futures, mutual funds, currencies, and bonds. It has faced issues with customer satisfaction and meeting expectations. Some customers had high expectations that the company could not meet with its available technology. Others struggled to use advanced services or incurred losses. Some were concerned about prices. To address this, the company redesigned services to be more convenient, conducted a promotional campaign, trained employees on new services and customer service, empowered employees to improve customer satisfaction, educated customers, and formed a team to direct corrective actions.
Call Center Outsourcing Services is Growth Hacking Tactic for Your Business
Call Center Outsourcing Services is Growth Hacking Tactic for Your BusinessIBT - Empowering Your Business With Technologies
Outsourcing call center services to a provider like IBT can boost business efficiency and improve the customer experience (CX). It allows a company to reduce infrastructure, staffing, and labor costs while gaining access to experienced agents and scalable support 24/7. Selecting the right outsourcing partner is important to ensure smooth operations and high-quality customer service.Customer service training
This document provides an agenda for a customer service training. It includes definitions of customers and customer service, different types of customers, core principles of good customer service, and how to treat customers well. The training covers welcoming customers, listening to their needs, acknowledging their requests, delivering to their satisfaction, and measuring outcomes to sustain good customer service practices over time. The goal is to provide excellent customer care in order to increase profits and gain customer loyalty.
Business Process Outsourcing
Business process outsourcing (BPO) helps companies improve business processes through outsourcing services that transform operations and deliver high performance at lower costs. BPO providers offer a range of services based on operational excellence and cost-effectiveness, and train employees on relevant skills. Successful businesses treat clients as important parts of the organization by providing excellent customer service to maintain their reputation for quality products and services. Attracting, engaging, and satisfying customers is important for businesses, and can be done through quality products and services, addressing customer needs, and responding to queries promptly. Onlive communications is committed to managing outsourced engagements and key business functions for customers to help them stay ahead of competition.
Profit Through Service
This document outlines Jupiter Management Services' consultancy process for improving customer service operations. They use a 9-component model to evaluate key areas like strategy, culture, channels, systems and staffing. Jupiter conducts an initial analysis and preliminary report, then provides an in-depth review and change management plan. Optional further services include training, interim management and ongoing support. The goal is to transform customer service from a cost center to a profit center through improved satisfaction, efficiency and staff retention.
Customer Experience (cx) vs. Customer Service: and How Both are Important
Customer experience is the overall journey and perception of customers with a business, while customer service refers to assistance provided regarding products and services. Customer experience is proactive in finding gaps to optimize the customer journey, while customer service is reactive in addressing customer inquiries. A good customer experience includes strong customer service, as well as technology and design, and can increase revenue and satisfaction.
Similar to How far should customer service extendSolutionCustomer Servic.pdf (20)
Global Client Solutions' Excellent Customer Service
Global Client Solutions' Excellent Customer Service
Customer Satisfaction-Total Quality Management (TQM)
Customer Satisfaction-Total Quality Management (TQM)
Customer service principles is a necessary module for every student
Customer service principles is a necessary module for every student
Customer service principles is a necessary module for every student
Customer service principles is a necessary module for every student
Call Center Outsourcing Services is Growth Hacking Tactic for Your Business
Call Center Outsourcing Services is Growth Hacking Tactic for Your Business
Customer Experience (cx) vs. Customer Service: and How Both are Important
Customer Experience (cx) vs. Customer Service: and How Both are Important
More from aminbijal86
can someone proofread this for meAs a child, I used to watch T.V..pdf
can someone proofread this for me?
As a child, I used to watch T.V. all the time, and found myself fascinated by not only the stories
but the movement of the characters. I would find myself watching different things the characters
would do and wonder how they were able to make my favorite characters do all the crazy things.
That curiosity continues to this day, and is able to bring me so much joy. To be able to bring
things to life that I create is part of the reason that I love animation. The thought that I could
actually go to school and learn something that I love did not occur to me right away. Right out of
high school, I joined the Marine Corps, and spent much of my time in Okinawa, Japan. While
my job did not pertain to anything with computers, I was surrounded by the creativity of the
Japanese people. I was given a chance to go to Tokyo and explore the city. This only served to
inspire me even more, and to decide that it was something that animation was something I
wanted to do. Getting out of the Marines and getting back into school has been a bit of a rough
start. Trying to relearn math and science has been a bit of a struggle, the only thing so far that I
have exceeded greatly in, is the animation class here at the University of Iowa. I feel like while
those classes are important, I don’t feel that some of my scores in classes such as chemistry are a
good reflection of my dedication to my studies. My current animation teacher, Peter
Chanthanakone, has been someone I could look up to, and has helped guide me so far. He helped
encourage me to pursue this dream I have of becoming an animator. I greatly value getting an
education because without it, I will never really be given a chance to work in a place that
growing up brought me so much happiness.
Solution
Trying to relearn math and science has been a bit of a struggle,;the only thing so far that I have
exceeded greatly in, is the animation class here at the University of Iowa
My current animation teacher, Peter Chanthanakone, has been someone I could look up to, and
has helped guide
guided me so far.
He helped encourage me to pursue this dream I have of becoming an animator.
I greatly value getting an this education because without it..
Describe the arrangement of Regulations for lifting machines and acc.pdf
Describe the arrangement of Regulations for lifting machines and accessories in The Mineral Act
50 of 1991?
Solution
The purpose of this act is to regulate the prospecting for and the optimal expoitation , processing
and utiisation of mineras ; to reguate the orderly utilization and the rehabiliation of the land
surface during and after prospecting and mining operations.
CHAPTER I INTRODUCTION
CHAPTER II ADMINISTRATION
CHAPTER III AUTHORIZATION TO PROSPECT AND TO MINE
CHAPTER IV OPTIMAL EXPLOITATION AND UTILIZATION OF MINERALS
CHAPTER V SAFETY AND HEALTH
CHAPTER VI REHABILITATION OF SURFACE
The rehabilitation of the surface of land in any prospecting or mining shall be carried out by the
holder of the prospecting permit or mining authorization concerned in accordance with the
environmental management programme or/and as an integral part of the prospecting or mining
operations concerned.
The holder of the prospecting permit or mining authorization concerned must submit an
environmental management programme in respect of the surface of land concerned in any
prospecting or mining operations or such intended operations.
In order to limit any damage to or the disturbance of the surface, vegetation, environment or
water sources to the minimum, the Director: Mineral Development may issue directives and
determine conditions in relation to the use of the surface of land comprising the subject of any
prospecting permit or mining authorization
CHAPTER VII TRANSITIONAL PROVISIONS
CHAPTER VIII GENERAL AND MISCELLANEOUS PROVISIONS.
All of the following would require use of the equity method for inve.pdf
All of the following would require use of the equity method for investments except:
Multiple Choice
a. Material intra-entity transactions.
b. Investor participation in the policy-making process of the investee.
c. Valuation at fair value.
d. Technological dependency.
e. Interchange of managerial personnel.
Solution
(C) Valuation at fair value is not require the use of equity method for investments,
And all other ,i.e. material intra entity transactions, Investor participation in the policy making
process of the investee, technological dependency, Interchange of managerial personnel are
reuire the use of equity method for investments..
A nurse palpated enlarged lymph nodes. Describe signs and symptoms t.pdf
A nurse palpated enlarged lymph nodes. Describe signs and symptoms that help to distinguish
cancerous lymph nodes from infected lymph nodes.
Solution
Cancerous lymph nodes VS infected lymph nodes:
If the selling in the lymph node is temporary it is due to infection but if it lasts it and is sustained
that biopsy and Contrast-enhanced ultrasonography can tell if the swelling i.e. enlargement is
due to infection or cancer. The contrast-enhanced ultrasonography suggests metastatic lesions as
defective shadows will be seen enlarged cancerous lymph nodes. In case of inflammation-
induced enlargement contrast imaging shows; comparatively uniform staining but the staining is
non-uniform in chronic-phase lymph nodes..
Bell & Porter has the following average times (in hours) Inspecting .pdf
Bell & Porter has the following average times (in hours): Inspecting product Manufacturing
product Storing inventory Transporting product 2.30 7.50 2.35 6.15 Required: Calculate the
manufacturing cycle efficiency. Manufacturing cyl fficon
Solution
Manufacturing cycle efficiency = Processing time / (Processing time + Moving time + Storing
time + Inspection time)
= 7.50 hrs / (7.50 hrs. + 6.15 hrs. + 2.35 hrs. + 2.30 hrs.)
= 41%.
Which part of the clavicle is most commonly fractured A. Later.pdf
Which part of the clavicle is most commonly fractured?
A. Lateral
B. Middle
C. Medial
D. Superior
Which part of the clavicle is most commonly fractured?
A. Lateral
B. Middle
C. Medial
D. Superior
A. Lateral
B. Middle
C. Medial
D. Superior
Solution
Clavicle fracture is also called the collarbone fracture. The most common ite for the collarbone
fracture is at the junction of the medial two-thirds and the lateral one-third. So, the most
appropriat eanswer is medial part of the clavicle..
Which of the following is NOT a criticism of the National Bureau of .pdf
Which of the following is NOT a criticism of the National Bureau of Economic Research
(NBER)?
a) The committee\'s deliberations are not public.
b) Various methodologies are used by committee members.
c) The lag in NBER\'s decisions render them less than useful to policymakers.
d) Committee members are not prominent economists.
Solution
Answer-d
The members of NBER are Nobel memorial prize winners and have been famous economists
like Joseph stiglitz,Groege Akerlof etc..
When working with communications, is it more important to detect or .pdf
When working with communications, is it more important to detect or control errors and why is
this the case?
Solution
In communication network, the importance of error control and detecion is as follow:
The error control purpose is the make sure the reciever gets the same information send by the
sender only.Since communication channel is unreliable error control plays impoetant role. Error
control often involves identofications of errors or corrections of data.
Error Detection:
We have different error detection schemes,which allows to identiy the error. The detectionof
error usually depends on the error type,type of transmission. such as single bit errors or burst
errors(continous bit) .
Some of the widely used error-detecting codes are the parity, block sum check, and the cyclic
redundancy check codes..
Which of the following are principles of the AICPA Code of Professio.pdf
Which of the following are principles of the AICPA Code of Professional Conduct? (Mark all
that apply)
Conservatism
Integrity
Due Care
Objectivity and Independence
Conservatism
Integrity
Due Care
Objectivity and Independence
Solution
The Correct Answer would be Integrity, Due Care, Objectivity and Independence
Integrity - As users of the financial statements rely on financial statements audited by the auditor.
The auditor must maintain highest integrity while discharging his duties.Integrity requires the
member to maintian client confidentiality. The information gained through the course of
discharging his duties must not be disclosed to anyone except with prior permission of his client
or when the law or regulations require disclosure of such information. He should not look for his
personal interest over the interest of the public.The members are also required to observe the
principles of Objectivity and Due Care.
Due Care : A member should be due dilligent and must not be grossly negligent while
performing his professional duties. He should abide the professional and ethical standards and he
should continously work towards improving the quality of services provided by him. While
performing an professional activity the member must make a proper plan to perform such
activity and he should continously monitor the activities.He should discharge his duties as a
member to the best of his ability.
Objectivity and Independence - A member performing services must remain independent at all
times during the course of such services. The principle of Objectivity requires the member to be
impartial, intellectually honest and free of conflicts on interest. Independence enhances the
member\'s ability to act with integrity to be objective and maintain an attitude of professional
skepticsm. A member in practice shall continously assess the relationship with client and public
responsibility as required by the principles of Objectivity and Independence.The members who
are not in practice must maintain objectivity while rendering professional services..
Thouhgts on the future of information technology (IT) software secur.pdf
Thouhgts on the future of information technology (IT) software security developments and the
outlook for InfoSec professionals.
Ch14
Solution
Information technology is one of major part in computer science, wherein the major concern is
about IT security, the computer attacks were increased in last few decades’ .The secure future of
Information technology is protecting the networks and cyber security.
Now-a-days majority people were using internet where security is major concern for every
person and Identity theft is one the concern wherein the intruder will stole the information such
as the credit card numbers, Pin’s and social security number and online bank accounts, date of
birth. These hackers will sell the information of the person to third party vendors. Using the
information financial crimes were happening like credit card frauds and accessing online bank
accounts.
Trojan program like Zeus attacked the U.S dept. of transportaion.Zues has different forms and it
was ligitametly used by the criminals for financial attacks and stealing the protected storage
.downloads and executes the arbitrary programs. It automatically redirects the victim to different
site and takes control of web pages and stealing the information
Phishing is a form of fraud in which the attacker tries to learn information such as login
credentials or account information by masquerading as a reputable entity or person in email, IM
or other communication. Channels. Attacks like black hat hacking and attacking the social media
sites by creating a clone of website, whenever the user enters the personal information the
information emailed to them. Phishing is an example of social engineering techniques used to
deceive users, and exploits the poor usability of current web security technologies.
Cyber security have to be improve a lot and white hat hackers will analyse where security
breaches may occur or have occurred, and repair or strengthen systems against such breaches.
Information security specialists and security experts have to be motivated as it is one of the
major fields for any country. The ability, efficiency must be increased to stop the breaches and
protect the future of information security..
Two of the following ions depend on their conversion into a gas .pdf
Two of the following ions depend on their conversion into a gas for detection. What are the 2
ions? The two ions will form an ionic compound. What are the formulas and name of the
compound?
Na+ K+ Ca2+ Fe3+ NH4+ Cl- Br- I- PO43- SO42- CO32-
Two of the following ions depend on their conversion into a gas for detection. What are the 2
ions? The two ions will form an ionic compound. What are the formulas and name of the
compound?
Na+ K+ Ca2+ Fe3+ NH4+ Cl- Br- I- PO43- SO42- CO32-
Solution
I- and NH4+.
The systemic acquired resistance (SAR) demonstrated in the experimen.pdf
The systemic acquired resistance (SAR) demonstrated in the experiment with the tobacco mosaic
virus is possible due to signals sent:
Question 2 options:
through the air
through the xylem
along the leaf surface
through the phloem
through the air
through the xylem
along the leaf surface
through the phloem
Solution
Answer: through the phloem
Explanation:
Several studies have shown that the establishment of SAR involves the generation and transport
of signals via phloem to the uninfected distal tissues.
One implication of the Lyon hypothesis was that adult females would b.pdf
One implication of the Lyon hypothesis was that adult females would be ___ with ___ alleles
functioning in ___ cells. genetic mosaics, same, all genetic mosaics, different, different
genetically identical, different, different genetically identical, same, all
Solution
ans- genetic mosaics,different,different
In genetics mosaic refers to a term which explains the presence of two or more cells population
with different genotypes in an individual developed from a single fertilized egg..
the problems of vietnam in communication during international busine.pdf
the problems of vietnam in communication during international business actives
Solution
The main problems that doing International business activities is vietnam is that there the laws
are too rigid that it is difficult is settin g up a business in vietnam where getting a land ,
electricity , investors etc is a big problem and it is very difficult.
There is lack of infrastruture which is also one major problem as to start a business we have to
develop that infrastructure which is not possible.
The culture of these people quite different where sometimes it is difficult to adapt to their culture
of work.
Corruption is also another problem in Vietnam.
Taxes in vietnam are very high which is also one major problem..
The first signs of niacin deficiency are all of the following EXCEPT .pdf
The first signs of niacin deficiency are all of the following EXCEPT dermatitis anorexia
indigestion weakness
Solution
Answer is dermatitis
The early stage signs and symptoms of niacin deficiency are
Weakness
Headache
Indigestion,
Anorexia,
Fatigue,
Headache
Mild skin eruptions,
Backache
Weight loss.
Only in the advanced stage, the person will get scaly dermatitis. So dermatitis is not the early
sign of niacin deficiency..
The Ba(s) gets formed after reductionBa2+ + 2e- -- Ba(s) which is.pdf
The Ba(s) gets formed after reduction
Ba2+ + 2e- --> Ba(s) which is at cathode (negative electrode)
2I- --> I2(s) + 2e- which is at anode (positive electrode)
Do not understand why this is wrong when I say Ba(s) is formed at negative electrode and I2(s)
is formed at postive electrode.
Solution
the ba2+ ions will migrate to the cathode to gain electrons and convert themselves to Ba(s)
and I- will migrate to the positive electrode to form I2.
so you are correct
since you will also get the E cell >0.
Submit a 2-3 page paper addressing each of the following 1.Define .pdf
Submit a 2-3 page paper addressing each of the following: 1.Define \"air transportation
industry\" and distinguish between certificated air carriers and general aviation. 2.Discuss one
argument in favor and one opposed to U.S. airline deregulation in 1978.
Solution
Air transportation industry is a sub sector of the warehouse and transportation industry. Air
transportation refers to the transport between interstate. This industry provides transportation of
both the passengers as well as cargo. Air transportation industry utilizes helicopters, aircrafts as
well as airplanes to transport the cargo and passengers.
This sector has two types of transportation scheduled as well as unscheduled transportation. The
scheduled air carriers follow regular schedules and have specified route. The unscheduled
carriers fly at non-peak time slots.
Difference between certified air carriers and general aviation is elaborated below:
2.
The Airline deregulation act was incorporated on 24th October 1978 by the US Federal law. This
act is prepared to remove the control of US government over the routes, fares and entry of new
airlines in the industry.
This act helped to increase the number of passengers travelling on US airlines. Besides this it
also help to reduce the price of plane ticket irrespective of inflation. It also raised concerns about
the safety in aviation industry.
However this act also involves certain downsides. One of the major disadvantages of this act
includes the increasing dominance of few major carriers over the industry..
Nessus is a network security toolIn a pragraph describe the tool’s.pdf
Nessus is a network security tool
In a pragraph describe the tool’s features, what it provides?
Note: provide relaiblerefrences for your answer.
Solution
What is Nessus?
Nessus is a remote security scanning tool, which scans a computer and raises an alert if it
discovers
any vulnerabilities that malicious hackers could use to gain access to any computer you have
connected to a network.
It does this by running over 1200 checks on a given computer, testing to see if any of these
attacks could be used
to break into the computer or otherwise harm it.
Who would use a tool like this?
If you are an administrator in charge of any computer (or group of computers) connected to the
internet,
Nessus is a great tool help keep their domains free of the easy vulnerabilities that hackers and
viruses commonly look to exploit.
Why Nesus?
Nessus has a modular architecture consisting of centralized servers that conduct scanning,
and remote clients that allow for administrator interaction. Administrators can include NASL
descriptions of
all suspected vulnerabilities to develop customized scans. Significant capabilities of Nessus
include:
-Compatibility with computers and servers of all sizes.
-Detection of security holes in local or remote hosts.
-Detection of missing security updates and patches.
-Simulated attacks to pinpoint vulnerabilities.
-Execution of security tests in a contained environment.
-Scheduled security audits.
More Features of Nessus Tool:
1)Flexible Deployment Options
Install Nessus on-premises or as a cloud-hosted solution to assess physical, virtual or cloud
environments.
2)Multiple Assessment Types
Protect your IT environment by running vulnerability scans, configuration and compliance
checks,
malware detection, web application scanning and more.
3)Rich Assessment Capabilities
Nessus includes a deep set of assessment capabilities, including agent-based and agent-less
scanning,
to allow you to scan more assets, more frequently.
4)Ongoing Management
Nessus makes it easy to manage both the product and users, with automatic updates and a
constant feed of new information from Tenable.
5)Connect With Core Systems
Integrate Nessus with patch management, mobile device management and credential
management systems.
6)Reporting
Run reports, easily filter data and share results with others in a variety of formats to help others
in the organization understand and address vulnerabilities.
References :
https://www.tenable.com/products/nessus-vulnerability-scanner
http://searchnetworking.techtarget.com/definition/Nessus.
Solve given LP problem using simplex method and find maximum value o.pdf
1. The document describes solving a linear programming problem using the simplex method. It provides the standard form of the LP problem with the objective function and constraints.
2. It shows the initial basic feasible solution and constructs the initial tableau. It then performs two iterations of the simplex method by choosing incoming and outgoing variables.
3. After two iterations, it finds that the optimal solution is x1=15 and x2=12, with maximum objective value Z=120. It provides the final simplex table.
Show a rightmost derivation for the string(id + id) id Usin.pdf
Show a rightmost derivation for the string:
(id + id) * id
Using the grammer:
E -> E + T | E * T | T
T -> ( E ) | id
Solution
The rightmost derivation for the string is as follows:
E->E*T
E->E*id (Since, T->id)
E->T*id (Since, E->T)
E->(E)*id (Since, T->(E))
E->(E+T)*id (Since, E->E+T)
E->(E+id)*id (Since T->id)
E->(T+id)*id (Since E->T)
E->(id+id)*id (Since T->id).
More from aminbijal86 (20)
can someone proofread this for meAs a child, I used to watch T.V..pdf
can someone proofread this for meAs a child, I used to watch T.V..pdf
Describe the arrangement of Regulations for lifting machines and acc.pdf
Describe the arrangement of Regulations for lifting machines and acc.pdf
All of the following would require use of the equity method for inve.pdf
All of the following would require use of the equity method for inve.pdf
A nurse palpated enlarged lymph nodes. Describe signs and symptoms t.pdf
A nurse palpated enlarged lymph nodes. Describe signs and symptoms t.pdf
Bell & Porter has the following average times (in hours) Inspecting .pdf
Bell & Porter has the following average times (in hours) Inspecting .pdf
Which part of the clavicle is most commonly fractured A. Later.pdf
Which part of the clavicle is most commonly fractured A. Later.pdf
Which of the following is NOT a criticism of the National Bureau of .pdf
Which of the following is NOT a criticism of the National Bureau of .pdf
When working with communications, is it more important to detect or .pdf
When working with communications, is it more important to detect or .pdf
Which of the following are principles of the AICPA Code of Professio.pdf
Which of the following are principles of the AICPA Code of Professio.pdf
Thouhgts on the future of information technology (IT) software secur.pdf
Thouhgts on the future of information technology (IT) software secur.pdf
Two of the following ions depend on their conversion into a gas .pdf
Two of the following ions depend on their conversion into a gas .pdf
The systemic acquired resistance (SAR) demonstrated in the experimen.pdf
The systemic acquired resistance (SAR) demonstrated in the experimen.pdf
One implication of the Lyon hypothesis was that adult females would b.pdf
One implication of the Lyon hypothesis was that adult females would b.pdf
the problems of vietnam in communication during international busine.pdf
the problems of vietnam in communication during international busine.pdf
The first signs of niacin deficiency are all of the following EXCEPT .pdf
The first signs of niacin deficiency are all of the following EXCEPT .pdf
The Ba(s) gets formed after reductionBa2+ + 2e- -- Ba(s) which is.pdf
The Ba(s) gets formed after reductionBa2+ + 2e- -- Ba(s) which is.pdf
Submit a 2-3 page paper addressing each of the following 1.Define .pdf
Submit a 2-3 page paper addressing each of the following 1.Define .pdf
Nessus is a network security toolIn a pragraph describe the tool’s.pdf
Nessus is a network security toolIn a pragraph describe the tool’s.pdf
Solve given LP problem using simplex method and find maximum value o.pdf
Solve given LP problem using simplex method and find maximum value o.pdf
Show a rightmost derivation for the string(id + id) id Usin.pdf
Show a rightmost derivation for the string(id + id) id Usin.pdf
Recently uploaded
Pengantar Penggunaan Flutter - Dart programming language1.pptx
Pengantar Penggunaan Flutter - Dart programming language1.pptx
BÀI TẬP DẠY THÊM TIẾNG ANH LỚP 7 CẢ NĂM FRIENDS PLUS SÁCH CHÂN TRỜI SÁNG TẠO ...
BÀI TẬP DẠY THÊM TIẾNG ANH LỚP 7 CẢ NĂM FRIENDS PLUS SÁCH CHÂN TRỜI SÁNG TẠO ...Nguyen Thanh Tu Collection
https://app.box.com/s/qhtvq32h4ybf9t49ku85x0n3xl4jhr15Leveraging Generative AI to Drive Nonprofit Innovation
In this webinar, participants learned how to utilize Generative AI to streamline operations and elevate member engagement. Amazon Web Service experts provided a customer specific use cases and dived into low/no-code tools that are quick and easy to deploy through Amazon Web Service (AWS.)
مصحف القراءات العشر أعد أحرف الخلاف سمير بسيوني.pdf
مصحف أحرف الخلاف للقراء العشرةأعد أحرف الخلاف بالتلوين وصلا سمير بسيوني غفر الله له
Level 3 NCEA - NZ: A Nation In the Making 1872 - 1900 SML.ppt
The History of NZ 1870-1900.
Making of a Nation.
From the NZ Wars to Liberals,
Richard Seddon, George Grey,
Social Laboratory, New Zealand,
Confiscations, Kotahitanga, Kingitanga, Parliament, Suffrage, Repudiation, Economic Change, Agriculture, Gold Mining, Timber, Flax, Sheep, Dairying,
Gender and Mental Health - Counselling and Family Therapy Applications and In...
A proprietary approach developed by bringing together the best of learning theories from Psychology, design principles from the world of visualization, and pedagogical methods from over a decade of training experience, that enables you to: Learn better, faster!
BÀI TẬP BỔ TRỢ TIẾNG ANH LỚP 9 CẢ NĂM - GLOBAL SUCCESS - NĂM HỌC 2024-2025 - ...
BÀI TẬP BỔ TRỢ TIẾNG ANH LỚP 9 CẢ NĂM - GLOBAL SUCCESS - NĂM HỌC 2024-2025 - ...Nguyen Thanh Tu Collection
https://app.box.com/s/tacvl9ekroe9hqupdnjruiypvm9rdaneJemison, MacLaughlin, and Majumder "Broadening Pathways for Editors and Authors"
Jemison, MacLaughlin, and Majumder "Broadening Pathways for Editors and Authors"National Information Standards Organization (NISO)
This presentation was provided by Racquel Jemison, Ph.D., Christina MacLaughlin, Ph.D., and Paulomi Majumder. Ph.D., all of the American Chemical Society, for the second session of NISO's 2024 Training Series "DEIA in the Scholarly Landscape." Session Two: 'Expanding Pathways to Publishing Careers,' was held June 13, 2024.The History of Stoke Newington Street Names
Presented at the Stoke Newington Literary Festival on 9th June 2024
www.StokeNewingtonHistory.com
Temple of Asclepius in Thrace. Excavation results
The temple and the sanctuary around were dedicated to Asklepios Zmidrenus. This name has been known since 1875 when an inscription dedicated to him was discovered in Rome. The inscription is dated in 227 AD and was left by soldiers originating from the city of Philippopolis (modern Plovdiv).
BBR 2024 Summer Sessions Interview Training
Qualitative research interview training by Professor Katrina Pritchard and Dr Helen Williams
Beyond Degrees - Empowering the Workforce in the Context of Skills-First.pptx
Iván Bornacelly, Policy Analyst at the OECD Centre for Skills, OECD, presents at the webinar 'Tackling job market gaps with a skills-first approach' on 12 June 2024
How to Setup Warehouse & Location in Odoo 17 Inventory
In this slide, we'll explore how to set up warehouses and locations in Odoo 17 Inventory. This will help us manage our stock effectively, track inventory levels, and streamline warehouse operations.
Stack Memory Organization of 8086 Microprocessor
The stack memory organization of 8086 microprocessor.
Recently uploaded (20)
Pengantar Penggunaan Flutter - Dart programming language1.pptx
Pengantar Penggunaan Flutter - Dart programming language1.pptx
BÀI TẬP DẠY THÊM TIẾNG ANH LỚP 7 CẢ NĂM FRIENDS PLUS SÁCH CHÂN TRỜI SÁNG TẠO ...
BÀI TẬP DẠY THÊM TIẾNG ANH LỚP 7 CẢ NĂM FRIENDS PLUS SÁCH CHÂN TRỜI SÁNG TẠO ...
Leveraging Generative AI to Drive Nonprofit Innovation
Leveraging Generative AI to Drive Nonprofit Innovation
مصحف القراءات العشر أعد أحرف الخلاف سمير بسيوني.pdf
مصحف القراءات العشر أعد أحرف الخلاف سمير بسيوني.pdf
Level 3 NCEA - NZ: A Nation In the Making 1872 - 1900 SML.ppt
Level 3 NCEA - NZ: A Nation In the Making 1872 - 1900 SML.ppt
Gender and Mental Health - Counselling and Family Therapy Applications and In...
Gender and Mental Health - Counselling and Family Therapy Applications and In...
BÀI TẬP BỔ TRỢ TIẾNG ANH LỚP 9 CẢ NĂM - GLOBAL SUCCESS - NĂM HỌC 2024-2025 - ...
BÀI TẬP BỔ TRỢ TIẾNG ANH LỚP 9 CẢ NĂM - GLOBAL SUCCESS - NĂM HỌC 2024-2025 - ...
Jemison, MacLaughlin, and Majumder "Broadening Pathways for Editors and Authors"
Jemison, MacLaughlin, and Majumder "Broadening Pathways for Editors and Authors"
Beyond Degrees - Empowering the Workforce in the Context of Skills-First.pptx
Beyond Degrees - Empowering the Workforce in the Context of Skills-First.pptx
How to Setup Warehouse & Location in Odoo 17 Inventory
How to Setup Warehouse & Location in Odoo 17 Inventory
How far should customer service extendSolutionCustomer Servic.pdf
- 1. How far should customer service extend? Solution Customer Service is one important criterion to attract large customers. Along with a good quality product with reasonable price, it is also very essential to provide better quality service to retain existing and to attract new customers. Customer service is the act of taking care of the customer's needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer's requirements are met. Extend of Good Customer Service Customer service is the act of taking care of the customer's needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer's requirements are met.Customer service is meeting the needs and desires of any customer. Some characteristics of good customer service include: A marketer should extend its service towards the customer up to his/her door stem and till the satisfaction level of those customers.