This presentation discusses how companies are embracing mobility through the use of Dynamics CRM. It covers trends in mobile connectivity, next frontiers in innovation, use cases across industries like agriculture and construction, developing core enterprise and company-specific mobile apps, and leveraging mobile capabilities like cameras and location services to digitize complex business processes. The presentation encourages organizations to think creatively about how mobility can free their minds and transform how they work.
Construction trends in 2020 will focus on increased use of smart technology like IoT, BIM, and drones to improve efficiency and safety. Prefabricated and modular construction will grow due to cost reductions from standardized assembly off-site. Collaboration tools and the cloud will help connect office and site teams to share project information. Robotics, AI, and blockchain will also impact the industry by automating tasks and securely tracking supply chain data. Sustainability practices like green building materials will become more important.
An Introduction to Artificial Intelligence (AI)blockworq
Presentation by Homam Alghorani (founder of Wonderland Technologies Sdn Bhd and Startup Zone Community) during Future of Technology Summit Kuala Lumpur 2019 Soft Launch at Palace of Golden Horses Hotel, Mines Resort City, Malaysia.
Key sharing on the topic of AI - Artificial Intelligence.
For more information about FoTS KL 2019, visit http://www.ftsummit.my
The cloud computing revenue is expected to surpass 162 billion US dollars in 2020. There is a significant increase in hybrid cloud adoption. The data-driven organizations of tomorrow are taking leverage of cloud-based storage and analytics. The movement of data onto cloud ecosystem has been simplified. All the trends implicate that the transformational shift from web platforms to cloud computing has begun in a big way.
The change happening in residential real estate. Why real estate brokerages should be aware of this change. The reason's we built Roof. How Roof is helping real estate brokerages adapt to that change.
This document provides an overview of the IT media and advertising services offered by the company, including corporate identity design, promotional activities, professional website design, networking hardware and software, databases, IT consultancy, social media management, graphics, online campaigns, film production, and mobile apps. The company offers solutions for logos, corporate identities, websites, promotions, and more to help expand customers' possibilities with information technology.
This document discusses the growing importance of identity relationship management (IRM) for companies. It notes that IRM requires operating at internet scale with many consumers and devices, generating revenue, and having adaptable and dynamic solutions. Survey results show most companies feel their existing identity and access management (IAM) solutions are not well prepared for the needs of IRM. IRM priorities are increasing pressure on projects, which are shifting focus from internal metrics to driving business value and revenue. The document advocates for IRM architectures that can control and enable access for many users and devices while scaling to handle growth.
Construction trends in 2020 will focus on increased use of smart technology like IoT, BIM, and drones to improve efficiency and safety. Prefabricated and modular construction will grow due to cost reductions from standardized assembly off-site. Collaboration tools and the cloud will help connect office and site teams to share project information. Robotics, AI, and blockchain will also impact the industry by automating tasks and securely tracking supply chain data. Sustainability practices like green building materials will become more important.
An Introduction to Artificial Intelligence (AI)blockworq
Presentation by Homam Alghorani (founder of Wonderland Technologies Sdn Bhd and Startup Zone Community) during Future of Technology Summit Kuala Lumpur 2019 Soft Launch at Palace of Golden Horses Hotel, Mines Resort City, Malaysia.
Key sharing on the topic of AI - Artificial Intelligence.
For more information about FoTS KL 2019, visit http://www.ftsummit.my
The cloud computing revenue is expected to surpass 162 billion US dollars in 2020. There is a significant increase in hybrid cloud adoption. The data-driven organizations of tomorrow are taking leverage of cloud-based storage and analytics. The movement of data onto cloud ecosystem has been simplified. All the trends implicate that the transformational shift from web platforms to cloud computing has begun in a big way.
The change happening in residential real estate. Why real estate brokerages should be aware of this change. The reason's we built Roof. How Roof is helping real estate brokerages adapt to that change.
This document provides an overview of the IT media and advertising services offered by the company, including corporate identity design, promotional activities, professional website design, networking hardware and software, databases, IT consultancy, social media management, graphics, online campaigns, film production, and mobile apps. The company offers solutions for logos, corporate identities, websites, promotions, and more to help expand customers' possibilities with information technology.
This document discusses the growing importance of identity relationship management (IRM) for companies. It notes that IRM requires operating at internet scale with many consumers and devices, generating revenue, and having adaptable and dynamic solutions. Survey results show most companies feel their existing identity and access management (IAM) solutions are not well prepared for the needs of IRM. IRM priorities are increasing pressure on projects, which are shifting focus from internal metrics to driving business value and revenue. The document advocates for IRM architectures that can control and enable access for many users and devices while scaling to handle growth.
User Mobility Drives Data mobility: Integrating Systems with ContextJames Governor
This document discusses how user mobility is driving data mobility and the need for systems to integrate context for user experience. It defines mobile first as focusing on the most important data and actions on mobile due to limited screen size. Mobile introduces new capabilities like location services and sensors. The document discusses how mobile is expanding capabilities, and how integration is the driver for mobile development. It advocates building a data "moat" and competitive advantages through a mobile first approach and API management.
This document discusses the disruption in the automotive and mobility industries driven by new technologies like computing, connectivity, sensing, big data and artificial intelligence. Key trends include urbanization, sharing economies, and autonomous vehicles. The mobility revolution will shift from car-centric to user-centric transportation with zero emissions, accidents, and ownership as people increasingly rely on ridesharing and robotic car sharing. Vehicle ownership models are changing, and both incremental and disruptive changes will come from new players in ecosystems around mobility as a service.
This document discusses how trends like consumerization of IT, growth of mobile workers, shift to cloud computing, and increasing data usage are impacting organizations and driving the need for Network as a Service. Network as a Service provides an adaptive network that can change with demands, offering context-aware, application-aware, and business impact-aware services to unleash business value from network connectivity. The document promotes contacting the company to learn about Network as a Service and how it can transform networks.
The cloud computing revenue is expected to surpass 200 billion US dollars in 2016. There is a significant increase in hybrid cloud adoption. The data-driven organizations of tomorrow are taking leverage of cloud-based storage and analytics.
Gartner identified the top 10 strategic technology trends for 2014, including mobile device diversity and management, mobile apps and applications, and the Internet of Everything. Other trends include hybrid cloud/IT as a service broker, cloud/client architecture, the era of personal cloud, software defined anything, web-scale IT, smart machines, and 3D printing. Gartner predicts these trends will have significant impacts on IT organizations through 2018 as mobile use expands, cloud adoption grows, and new technologies like smart machines and 3D printing disrupt existing models.
Transforming Omni-experience Dimension to Become Customer-Centric Enterprise. Talking about Digital Transformation, 3rd Platform, Customer Experience Orchestration Services.
Presentation at Automotive Leaders Summit on April 7, 2016
Connecting the automotive value chain from design through consumer information and vehicle usage
The document discusses how enterprises will leverage digital technologies across four key areas: connected customers, connected partners, connected employees, and connected suppliers. These areas will be connected through a digital fabric that allows enterprises to extract business value. The digital fabric will support digital products and services, digital supply chains and manufacturing, digital productivity, and a digital customer experience.
IBM's Project Northstar aimed to create a unified customer experience platform through a multi-year strategy aligning technology, products, and services. The platform included capabilities for messaging, mobile, rich media, analytics, portals, social, personalization, web content, marketing tools, search, commerce, forms, predictive analytics, business intelligence, web analytics, digital asset management, CRM, and immersive viewing. It integrated IBM and third-party modules supported by industry templates and services.
Silicon Valley Meets Zurich - Mobile Industry Trends From the ValleyRaj Singh
Event based in Zurich discussing differences between the Silicon Valley Tech ecosystem and Zurich. This presentation focused on mobile (investor) trends in the valley.
Slides for the presentation hosted by Nils Breitman, Intershop Enterprise Architect, during the inPulse summit 2018, and discussing the changes to the way Intershop thinks about its technical architecture, and the ones introduced in the new Commerce Suite version 7.10
Three Ways AI May Replace Humans in the Near FutureVish Nandlall
Three ways AI may replace humans in the near future are:
1) Cloud computing, AI, and machine learning technologies will automate many IT jobs focused on repetitive tasks, occupying over 20 million IT jobs by the mid-2020s.
2) AI is well-suited for automating many service industry jobs, especially in food and retail, with around 30% of those jobs already automatable and some businesses implementing kiosks to replace human servers.
3) While AI is being tested for creative jobs like musical composition and writing, it currently serves best as a supplemental tool for human creators rather than replacing them.
Identity Live London 2017 | Marko OreniusForgeRock
This document discusses Amer Sports' transition to a more digital business model to address changes in consumer behavior and the sports industry. It notes that Amer Sports generates over $2.6 billion in annual revenue from its portfolio of sports brands. However, its traditional business model is being disrupted by new digital technologies and omnichannel retail. The document outlines Amer Sports' plan to rebuild its systems for omnichannel experiences, co-create value with consumers through services, and leverage connected devices, services and a digital platform to generate new sources of data and lifetime customer value in the future.
The document discusses cloud computing and introduces Cumulux as a cloud computing provider. It defines various types of cloud services like infrastructure as a service, platform as a service, and storage as a service. It also cites industry analysts predicting strong growth in cloud computing markets and spending on cloud services nearly tripling over the next five years. The presentation introduces Cumulux's cloud computing offerings and opportunities in the cloud computing space.
Mobile technology has significantly impacted the legal field by allowing law firms and attorneys to utilize mobility solutions to increase efficiency and profitability. Firms can now leverage mobile apps to streamline operations such as time entry and management. This presentation discusses how mobile technology is transforming the legal industry and demonstrates a time entry app in a three minute demo followed by a question and answer session.
With the advancement in the Technology and technology providing new jobs, there is a definite shift in the jobs.
This presentation takes us from the Industry 1.0 to Industry 4.0 and also throws light on the skills shift as pointed by World Economic Forum (WEF).
Smart Computing : Cloud + Mobile + SocialRomin Irani
Smart computing is defined as the integration of hardware, software, and people enabled by cloud, mobile, and social technologies, which are disrupting existing business models; opportunities exist for developers in these areas but challenges include privacy, security, interoperability, and developing a skilled workforce for an increasingly mobile and data-driven business environment. The retail sector was provided as an example domain that can leverage location data, offers, analytics and social/mobile integration to enhance customer experience.
The document presents a criterion for determining when a pair of weighted composition operators acting on a Hilbert space of analytic functions satisfies the Hypercyclicity Criterion. Specifically:
1. The Hypercyclicity Criterion is introduced and shown to be a sufficient condition for hypercyclicity of operator pairs.
2. A theorem is presented proving that if two weighted composition operators satisfy certain conditions regarding their weights and composition map, then their adjoint operators satisfy the Hypercyclicity Criterion and are thus hypercyclic.
3. A corollary shows that the adjoint of a multiplication operator by a non-constant multiplier intersecting the unit circle also satisfies the Hypercyclicity Criterion.
The V320i thermal transfer printer is the highest performing and most cost effective coding solution for flexible packaging and labels. It offers industry-leading printing speeds of up to 1400mm/sec, versatility in printing modes, and the lowest total cost of ownership in the industry due to features that reduce ribbon usage by up to 60% without compromising print quality.
User Mobility Drives Data mobility: Integrating Systems with ContextJames Governor
This document discusses how user mobility is driving data mobility and the need for systems to integrate context for user experience. It defines mobile first as focusing on the most important data and actions on mobile due to limited screen size. Mobile introduces new capabilities like location services and sensors. The document discusses how mobile is expanding capabilities, and how integration is the driver for mobile development. It advocates building a data "moat" and competitive advantages through a mobile first approach and API management.
This document discusses the disruption in the automotive and mobility industries driven by new technologies like computing, connectivity, sensing, big data and artificial intelligence. Key trends include urbanization, sharing economies, and autonomous vehicles. The mobility revolution will shift from car-centric to user-centric transportation with zero emissions, accidents, and ownership as people increasingly rely on ridesharing and robotic car sharing. Vehicle ownership models are changing, and both incremental and disruptive changes will come from new players in ecosystems around mobility as a service.
This document discusses how trends like consumerization of IT, growth of mobile workers, shift to cloud computing, and increasing data usage are impacting organizations and driving the need for Network as a Service. Network as a Service provides an adaptive network that can change with demands, offering context-aware, application-aware, and business impact-aware services to unleash business value from network connectivity. The document promotes contacting the company to learn about Network as a Service and how it can transform networks.
The cloud computing revenue is expected to surpass 200 billion US dollars in 2016. There is a significant increase in hybrid cloud adoption. The data-driven organizations of tomorrow are taking leverage of cloud-based storage and analytics.
Gartner identified the top 10 strategic technology trends for 2014, including mobile device diversity and management, mobile apps and applications, and the Internet of Everything. Other trends include hybrid cloud/IT as a service broker, cloud/client architecture, the era of personal cloud, software defined anything, web-scale IT, smart machines, and 3D printing. Gartner predicts these trends will have significant impacts on IT organizations through 2018 as mobile use expands, cloud adoption grows, and new technologies like smart machines and 3D printing disrupt existing models.
Transforming Omni-experience Dimension to Become Customer-Centric Enterprise. Talking about Digital Transformation, 3rd Platform, Customer Experience Orchestration Services.
Presentation at Automotive Leaders Summit on April 7, 2016
Connecting the automotive value chain from design through consumer information and vehicle usage
The document discusses how enterprises will leverage digital technologies across four key areas: connected customers, connected partners, connected employees, and connected suppliers. These areas will be connected through a digital fabric that allows enterprises to extract business value. The digital fabric will support digital products and services, digital supply chains and manufacturing, digital productivity, and a digital customer experience.
IBM's Project Northstar aimed to create a unified customer experience platform through a multi-year strategy aligning technology, products, and services. The platform included capabilities for messaging, mobile, rich media, analytics, portals, social, personalization, web content, marketing tools, search, commerce, forms, predictive analytics, business intelligence, web analytics, digital asset management, CRM, and immersive viewing. It integrated IBM and third-party modules supported by industry templates and services.
Silicon Valley Meets Zurich - Mobile Industry Trends From the ValleyRaj Singh
Event based in Zurich discussing differences between the Silicon Valley Tech ecosystem and Zurich. This presentation focused on mobile (investor) trends in the valley.
Slides for the presentation hosted by Nils Breitman, Intershop Enterprise Architect, during the inPulse summit 2018, and discussing the changes to the way Intershop thinks about its technical architecture, and the ones introduced in the new Commerce Suite version 7.10
Three Ways AI May Replace Humans in the Near FutureVish Nandlall
Three ways AI may replace humans in the near future are:
1) Cloud computing, AI, and machine learning technologies will automate many IT jobs focused on repetitive tasks, occupying over 20 million IT jobs by the mid-2020s.
2) AI is well-suited for automating many service industry jobs, especially in food and retail, with around 30% of those jobs already automatable and some businesses implementing kiosks to replace human servers.
3) While AI is being tested for creative jobs like musical composition and writing, it currently serves best as a supplemental tool for human creators rather than replacing them.
Identity Live London 2017 | Marko OreniusForgeRock
This document discusses Amer Sports' transition to a more digital business model to address changes in consumer behavior and the sports industry. It notes that Amer Sports generates over $2.6 billion in annual revenue from its portfolio of sports brands. However, its traditional business model is being disrupted by new digital technologies and omnichannel retail. The document outlines Amer Sports' plan to rebuild its systems for omnichannel experiences, co-create value with consumers through services, and leverage connected devices, services and a digital platform to generate new sources of data and lifetime customer value in the future.
The document discusses cloud computing and introduces Cumulux as a cloud computing provider. It defines various types of cloud services like infrastructure as a service, platform as a service, and storage as a service. It also cites industry analysts predicting strong growth in cloud computing markets and spending on cloud services nearly tripling over the next five years. The presentation introduces Cumulux's cloud computing offerings and opportunities in the cloud computing space.
Mobile technology has significantly impacted the legal field by allowing law firms and attorneys to utilize mobility solutions to increase efficiency and profitability. Firms can now leverage mobile apps to streamline operations such as time entry and management. This presentation discusses how mobile technology is transforming the legal industry and demonstrates a time entry app in a three minute demo followed by a question and answer session.
With the advancement in the Technology and technology providing new jobs, there is a definite shift in the jobs.
This presentation takes us from the Industry 1.0 to Industry 4.0 and also throws light on the skills shift as pointed by World Economic Forum (WEF).
Smart Computing : Cloud + Mobile + SocialRomin Irani
Smart computing is defined as the integration of hardware, software, and people enabled by cloud, mobile, and social technologies, which are disrupting existing business models; opportunities exist for developers in these areas but challenges include privacy, security, interoperability, and developing a skilled workforce for an increasingly mobile and data-driven business environment. The retail sector was provided as an example domain that can leverage location data, offers, analytics and social/mobile integration to enhance customer experience.
The document presents a criterion for determining when a pair of weighted composition operators acting on a Hilbert space of analytic functions satisfies the Hypercyclicity Criterion. Specifically:
1. The Hypercyclicity Criterion is introduced and shown to be a sufficient condition for hypercyclicity of operator pairs.
2. A theorem is presented proving that if two weighted composition operators satisfy certain conditions regarding their weights and composition map, then their adjoint operators satisfy the Hypercyclicity Criterion and are thus hypercyclic.
3. A corollary shows that the adjoint of a multiplication operator by a non-constant multiplier intersecting the unit circle also satisfies the Hypercyclicity Criterion.
The V320i thermal transfer printer is the highest performing and most cost effective coding solution for flexible packaging and labels. It offers industry-leading printing speeds of up to 1400mm/sec, versatility in printing modes, and the lowest total cost of ownership in the industry due to features that reduce ribbon usage by up to 60% without compromising print quality.
Death of Page One Position One - The Fragmentation of SearchChris Green
The Death of Page One, Position One - "Search", as we know it will change beyond recognition within the next 3-5 years, and this is down to the roll search will play in our day-to-day lives.
Whilst there's a lot to be said here, I cover:
• By way of a brief history of Google, I will cover what this change will likely mean for the user, the marketer and the developer
• The shift towards semantic search and the growing power of context
• Google’s gains in machine learning and what it means for "chasing the algorithm"
• Device diversification and the changing context of search
• What the new world of search could look like and the ramifications
• The shift from keywords to audiences and how that thinking changes how we interact with search
• The way you need to approach marketing to your audiences, whether it is for your website, app or business
This was first delivered at Sync Norwich 23/07/2015 - http://www.meetup.com/syncnorwich/events/221350241/
CONCORDE CUPPERTINO 3BHK & 4BHK VILLAS FOR SALE IN ELECTRONIC CITY, BANGALOREBangalore Prj
This short document promotes creating presentations using Haiku Deck, a tool for making slideshows. It encourages the reader to get started making their own Haiku Deck presentation and sharing it on SlideShare. In just one sentence, it pitches the idea of using Haiku Deck to easily create engaging slideshows.
Brown Lane Studios is a multi-use media facility located in Dallas, Texas that offers both private and public video, photography and music studios. The facility currently has 47 private studio suites that can be leased long-term, and 7 public studios that can be rented hourly. The studio aims to provide an affordable and collaborative environment for creatives. Private studio suites range from $349-1400 per month and public studios are $55 per hour to rent. The facility also hosts various events and provides amenities like equipment rental, food service and common areas.
Addisu Temis is applying for a civil and environmental engineering vacancy. He recently graduated with a Bachelor's degree in civil and environmental engineering from Addis Ababa University. He has internship experience and completed projects in areas like structural analysis, road design, and recreational center design. He is seeking to use his education and skills to contribute to an organization and further his professional growth.
ESDS is a leading data center services and cloud solutions provider founded in 2005 in India. It has expanded globally with offices in multiple cities in India as well as in Leeds, Durham, and New Jersey. ESDS manages over 35,000 customers, 7,000 dedicated servers, and 15,000 virtual machines across various industries with a focus on innovation and excellent customer experience.
The document discusses 101 techniques that a business analyst should know to succeed in their profession. It begins by explaining that business analysts need both technical skills and underlying competencies. Techniques are methods to collect, understand, analyze and present information in business analysis activities. The author then lists 101 techniques that they consider the minimum a business analyst must know, ranging from acceptance criteria and benchmarking to user stories and vendor assessment. Mastering these 101 techniques provides a solid foundation for business analysts.
This document is a curriculum vitae for Dr. Ali Tariq Hussein that outlines his personal and professional experience. It details his education, including graduating from Al-Mustansiriya University in 1997 with a degree in medicine and general surgery. It then outlines his 20+ years of professional experience working in various medical specialties and hospitals in Iraq, including serving as an emergency medicine specialist for the Iraqi military since 2015. It provides his contact information and lists two professional references.
The document discusses the major parts of an atom: protons, neutrons, and electrons. It provides descriptions of each part, including their composition and properties. Protons and neutrons are located in the atomic nucleus at the center, while electrons surround the nucleus in electron clouds that represent the likelihood of finding an electron in a certain region. The document also defines related terms like isotopes, quarks, and the electron cloud model.
This document discusses quality challenges for mobile apps at Zalando. It provides details on testing approaches for their iOS, Android, and mobile website offerings. For iOS, it describes their Objective-C/Swift project, unit and integration testing, continuous integration, and post-release monitoring. Android testing focuses on Espresso UI tests on emulators and manual device testing. The mobile website is tested manually on devices and browsers as well as with automated Appium tests locally and on Saucelabs. Ensuring quality requires a multi-stage process including test automation, code reviews, and monitoring crash reports and user reviews.
Из нашего нового еженедельного дайджеста вы узнаете:
- Какое будущее ждет мобильную рекламу;
- Посмотрите подборку лучших вирусных роликов первой половины 2015 года;
- Получите 20 инструментов для генерации идей и нейминга;
- Узнаете, как агентство прорекламировалось за счет блоггера Кашина и "Автоваза".
И, как обычно, еще куча всякого прекрасного, великолепного и полезного из мира Digital.
This short document promotes the creation of Haiku Deck presentations on SlideShare by stating "Inspired?" and providing a button to "GET STARTED", suggesting the reader can be inspired to make their own Haiku Deck presentation. It focuses on encouraging the reader to try making a presentation using Haiku Deck on SlideShare in a concise and engaging way.
The document traces the evolution of museums from private collections of the wealthy to institutions open to the public. It notes key developments like the Ashmolean Museum opening to the public in 1683, the British Museum Act of 1753 allowing the British Museum to open to the public, and Diderot suggesting a national museum for France in 1765. It then discusses how technology and the internet have made museums more accessible through digital collections, interactive exhibits, and crowdsourced participation.
The document discusses the benefits of exercise for mental health. Regular physical activity can help reduce anxiety and depression and improve mood and cognitive functioning. Exercise has also been shown to boost self-esteem and can serve as a healthy way to manage stress.
Hello Everyone. Thank you for the invitation to speak to you all today. Just a brief introduction, my name is Darren Jaggi and I’ve been working at CWR Mobility for almost two years now. I’ve been a long time advocate of mobility. My first grown-up job was selling cell phones at Future Shop back when you could get a 3 watt analog bag phone. I’ve been using PDAs since I was in High School to help me keep track of my crazy schedule on an HP Palmtop PC back in the early 90’s. When AT&T offered their first Windows Mobile smartphone, I jumped on it and have been hooked ever since. It is exciting to see how far mobile technology has come in the last 20 years and even more so to see how quickly it continues to evolve. I’m here today to talk to you about how different companies have embraced mobility.
The world is becoming completely connected. Every day, millions of new products, apps and devices are connecting to the Internet. Using IPv6, there are enough IP addresses to connect nearly 4000 devices to the internet for every person living on the planet. It is predicted that by 2020, there will be more than 50 billion connected things, from smartphones and wearable smart devices to jet engines and cars. Behind every product, every app and every device there is a customer. Customer relationship management has never been more important.
IDC Insight says Mobile CRM represent one of the next frontiers of innovation. For the past few years, the focus has been on Contact Lists, high-volume transactions such as checking work schedules, entering time worked, approving expense reports, and viewing reports and dashboards. These are all very useful.
IDC believes we are moving beyond these simple business processes and moving into more complex areas. At the Microsoft Convergence 2014 event in Atlanta, Microsoft took the opportunity to showcase some mobile use cases that the company, its customers, and its partners have developed to address some of these complex, high-value opportunities.
I challenge you to think beyond "white collar". Think about the "blue collar" work processes that can improve agriculture, distribution, construction. Think about your employees that don’t have a desk but would love to have access to their data.
I encourage you to think in terms of growing the number of users who need access to core enterprise applications such as inventory and asset management.
In many cases, employees are bringing their own devices to work and expect to be able to use them. Mobility applications must be developed to accommodate a range of devices and operating systems
There is a growing trend of organizations deploying to their employees general-purpose smartphones and tablets that include home grown company-specific mobile applications to meet their specific needs.
Increasingly, enterprises are creating private app stores or marketplaces for employees to find and download approved applications for organizational use. According to IDC's 2014 Mobile Enterprise Applications Survey, 55% of U.S. organizations today are delivering mobile enterprise apps to employees through a private enterprise applications marketplace or store.
Hardware manufacturers are starting to develop rugged smartphones and tablets for use as organization-provided devices for use in the field.
Today's devices have cameras, video, microphones, voice recorders, and more. It is important to consider all these. For example, a technician might need help fixing a complex piece of machinery. He can take a picture of what’s broken and submit it with a service ticket. A skilled service engineer, located miles and even time zones away, could engage with a technician via a conference call and watch the machinery being repaired by video.
A mobile application that enables a ground crew to trim 5 minutes off the turnaround time for an airplane by reducing the need to log into multiple systems or manually record data can result in significant operational savings, avoiding accidents and potential incremental savings as gates are freed up for a newly arriving aircraft.
Free your mind from thinking the like everyone else. I want you to think outside the box.
Let me tell you about three of the most interesting mobile CRM uses in action today: Delta Airlines, Toyota and Crowley Maritime. They all use mobile and it has nothing to do with sales.
Delta uses mobile devices for their Flight Attendants to perform credit card transactions for alcohol and snack boxes as well as seat upgrades. This is the white collar side of the application. On the back end, the inventory is tracked so when the flight lands, the blue collar workers know exactly what needs to be restocked on the plane. This safeguards that there is no delay in making sure the plane is adequately stocked.
You can use Toyota's mobile app to view and configure any of the beautify shiny new cars they can sell you at their dealerships. White collar. They also use mobility in their service department to track the progress of the work their technicians are performing. Not only does it help track their inventory, but the service desk has an up-to-date progress report on how far along the car is to being ready. No more having to send someone out to get an update on the status of the work being performed.
As most every CRM deployment, Crowley Maritime uses their CRM system to support their field white collar sales staff. However, they also have a particularly interesting deployment being used by their boat captains. Their mobile CRM uses GPS coordinates to track the boats current position. This allows the captain to see what labor union rules apply depending on their present location. It also saves them a lot of meticulous documentation in regards to their pay scales that vary from location to location depending on if they are in port, traveling in national or international waters. This is all tracked automatically on the backend without them having to document a thing.
The world is going mobile and forward thinking companies are embracing a Mobile First strategy. The mobile train is picking up steam and now is the right time to get aboard. When you go back to your office, the point I want you to take away from this presentation is that mobile CRM is more than a sales tool. So much more. I want you to envision more of what you can do to leverage the power of mobility. Liberate the data trapped on your desktops. Share the information contained in the head and hands of your field staff. Leverage the full capabilities of your Microsoft Dynamics CRM investment.
It has been a pleasure to meet with you today. I have with me a copy of a White Paper entitled “Mobile First CRM” that covers some of the topics I have presented to you in more detail. I’d be happy to send this to you as well as my presentation if you would like to share your business card with me. Also, feel free to contact me with any questions or feedback on this presentation. Thank you.