The webinar discussed how employees, organizations, and educational institutions can prepare for changes in the future workplace brought about by advances in technology. Key points included: - Education will shift to focus on continuous, short-term learning throughout one's career rather than a single degree program. - Organizations will support ongoing employee education and develop internal subject matter experts. - Jobs will require learning across disciplines and new combinations of technical and creative fields will emerge. - Telework will become more common and new technologies will change how many professions operate.

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Frequently Asked Questions

5. HOW CAN EMPLOYEES, ORGANIZATIONS AND EDUCATIONAL
INSTITUTIONS PREPARE FOR THE NEW WORKPLACE?
©2019 Capella University

6. ©2019 Capella University
Presented by: Dr. Al Gorriaran
Lead Faculty, MSHRM Program,
SOBT, Capella University

7. ©2019 Capella University
What will change
about education?
Preparing for a “lifetime of
learning”
• The days of getting a degree and
then stopping one’s education have
ended.
• For many students, college life will
shift from a four-year experience to
shorter, more focused times of
learning.
• College campuses will include a
broader mix of generations.

8. ©2019 Capella University
What will change about the phases of a
professional life?
• The paradigm of ‘learn-work-retire’ will not exist in the near future.
• “Learn-work-learn-work-explore-learn-work” will replace it.
Learn Work Learn Work
ExploreLearnWork

9. ©2019 Capella University
Social consequences
• The loss of “milestones” such as getting a driver’s
license will require society to create new milestones.
• Leaving one’s parental home will occur later in life,
as old as late 20s, due to the requirements and
expense of education.
• People will marry later, reducing the divorce rate.

10. ©2019 Capella University
Additional social consequences
• Some will achieve a better work/life balance due
to teleworking.
• Four to five generations of Americans will study
and work together. There will be less opportunity
for a generation to form a cohesive structure as
each will influence the others.

11. • Instructors will teach shorter,
more intense courses to
people of many generations.
• There will be an increased
amount of online courses and
certificate programs that
employers will help to
develop.
How change will
affect educational
institutions
©2019 Capella University

12. • Organizational funding/
support for higher
education will become
commonplace.
• Longer work lives will
mean multiple careers,
each requiring additional
training.
Educational
consideration
s for
employees
©2019 Capella University

13. ©2019 Capella University
• They will strategically ally and partner with
organizations in all sectors of the economy (private,
public, not-for-profit) to support different roles.
• Organizations will grow their own subject matter
experts and leaders with the help of one or more
educational institutions.
How change will affect
educational institutions,
continued

14. Changes for all employees
• Employees will need to continually prepare for their
responsibilities by taking workshops and classes.
• Employees will need to work towards additional degrees to
remain competitive in the job market.
©2019 Capella University

15. ©2019 Capella University
What we can expect from artificial
intelligence and augmented reality
• Education and training will be among the first to be
influenced by augmented reality and artificial
intelligence.
• Instructors will use AI and AR to teach more
effectively and more visually.

16. Education and
Technology
The traditional college
experience will begin to shift
and take less time for most
students.
• Asynchronous education will
bring down the high cost of
traditional college and will
transform four-year
programs.
• Non-traditional programs will
continue to grow and attract
all categories of learners.
©2019 Capella University

17. ©2019 Capella University
Technology, work, and learning
Learning “sideways,” AKA becoming
proficient in complementary fields
• The coming era of automation, artificial
intelligence, and robotics will require
everyone to know more about many fields.
• The path to hiring employees who “know
more” will require organizations to exploit
markets and engage the business
environment to cope with growing complexity.

18. ©2019 Capella University
Technology, work, and learning
Becoming proficient in complementary fields,
continued
• Learning “sideways” has two aspects to it. The first is
process focus, such as mathematics, statistics,
English, and different aspects of technology.
• The other side is content focus, such as
economics, business, political science, information
technology, psychology, and sociology.

19. ©2019 Capella University
“You have to live spherically,
in many different directions.”
-Federico Fellini
Renaissance People
• Interdisciplinary approaches to traditional and
emerging fields will be necessary to maximize the
benefits of AI.
• Double or integrated majors will be common for
undergrads.
• Summers will be the time to focus on skill and
competency refinement.

20. The future nature of work
• High-end knowledge work will be supported by artificial
intelligence and artificial reality.
• Some work will be done primarily with artificial intelligence, and
some work entirely by AI.
©2019 Capella University

21. The biggest question is how people
will change to cope with the new
realities of the workplace
There will not be an environment in which
people will be able to stay in their lane and
also be successful.
©2019 Capella University

22. Continuous learning
and continuous
changes in work
New combinations of fields
will emerge that will
combine technical and
creative work.
• Colleges will integrate
majors that are not
currently understood to
be related, based on the
demands of the work
itself.
©2019 Capella University

23. ©2019 Capella University
• Preparing for specific roles in the organization
will be faster and more common. This could
remove some of the ambiguity of how to rise
within the organization.
• Tacit information will be transferable using AI,
and most employee turnover will be less
impactful.
Anticipated turnover, promotions, and
special projects

24. ©2019 Capella University
The benefit of the unstructured personality
Regardless of one’s career, work of the future will
require a great deal more knowledge than it has in
the past.
• Adjusting to this will be similar to technology
adaptation, only it will be continuous.
• Some people will be early adapters and benefit
economically.
• Others will lag behind and suffer economically.

25. Traditional jobs:
endangered
species
Some highly structured
work will disappear.
• Accounting and what remains
of bookkeeping
• Warehouse operations
• Driving, mechanical repair,
and related items
• Clerical work including
paralegals, financial workers,
postal workers, travel agents,
cashiers, etc.
©2019 Capella University

26. ©2019 Capella University
Law and medicine
Some highly professional work will also
disappear:
• Medical diagnoses will not likely involve people
nor will many surgical procedures.
• Many duties of certified nursing assistants will be
replaced by robots who will deliver meals and
medications.
• Autonomous vehicles will reduce the need for
visits to the ER and will largely eliminate DUI
lawyers, highway patrol, and traffic court.

27. ©2019 Capella University
Scientific Advancement
Fields that are expected to evolve:
• Space exploration
• Nano technology
• The science of extending life

28. ©2019 Capella University
Scientific Advancement
• The future is seldom what we expect it to be.
• AI and robotics will define many economies into the
2050s.
• Space will become a major component of the
economy with new applications and the growth of
current ones.
• Miniaturization will be a large contributor to the
economy and many aspects of life including medicine
and fashion.

29. Prepare to be informed
Information augmentation will influence our awareness of our
surroundings and enhance our abilities to respond.
This will change how many professions operate.
©2019 Capella University

30. Robots as
co-workers
Emerging technologies will
share our workplace
ecosystem.
• Future work will involve
more interaction with
artificial intelligences and
robots.
• Beyond maintenance and
programming, we will
utilize their abilities for
specific tasks.
©2019 Capella University

31. ©2019 Capella University
The future of telework
Telework will be as common as working in an
office:
• It will become an expectation in many fields.
• Organizations and leaders will have to adapt,
including in terms of tracking employee
productivity.

32. ©2019 Capella University
Changes in technology will mean no
more snow days
• An advanced, in-home work station that includes
virtual reality will grant employees the ability to work
anywhere.
• Housing will have to conform to accommodate couples
who work from home. Most homes will lose their
garages to become home offices, especially as car
ownership will decline.

33. ©2019 Capella University
Questions?

34. Register for the next webinar!
STUDENT LOAN BENEFITS: IDENTIFYING THE
RIGHT APPROACH
Tuesday, May 14, 2019
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