This document outlines the organization of hotel front office departments based on hotel size. It discusses small, medium, and large hotels and how their front office departments are structured with different staffing levels and responsibilities. It also touches on establishing work hours and shifts to ensure guest service needs are met at all times.

1. Hotel Organization

2. Small
Hotels

3. Medium
Hotels

4. Large
Hotels

5. Hours and
Shifts

6. The
Organiza
tion of
the
Front
Office
Departme
nt