The document discusses the redesign of a hosting portal to improve user experience and customer engagement, as prior usage was hampered by a confusing layout and navigation issues. Key improvements include simpler navigation, filtering options, and clearer fee attribution, positioning the portal as a leader in the virtualization industry. The redesign effectively enhances the portal's functionality and aesthetic appeal, leading to immediate return on investment.

1. THE PORTAL
ORIGINAL
HOSTING’S
customers weren’t
using the HOSTING
portal to manage
their virtual servers.
Why not?

2. a mess of links, tables,
words, and numbers
buried links in an
organizational maze
multiple navigational
menus

3. ignored news and alerts
confusing fee attribution

4. THE PORTAL
REDESIGN
For immediate ROI
we redesigned the
information
architecture and the
look of the portal.

5. SOLUTIONS
SERVICES
TICKETS
BILLING
TRENDS
TICKETSC U S T O M E R P O R T A L
David H.Support
Open Tickets
Last Updated
Status
This Month
Timeframe
Anyone
Submitted by
(ICBM) [DAL01] restore campus db1
[DAL01] PAR not working for anyone on overnights
Hosting.com Solution For: Look Cinemas - #H224197
Open
Open
Open
Subject Status
23 min ago
Yesterday
Jan 1
Create Ticket
Export Tickets
simpler navigation filtering options

6. SOLUTIONS
SERVICES
TICKETS
BILLING
TRENDS
MANAGE USERSC U S T O M E R P O R T A L
David H.Support
Name
Hide Disabled Users
Active / Admin
Active
Active
Active
Active
Active
Active
Active
Active
Active
Disabled
System Admin
Controller
DBA
Developer
Contractor
System Admin
Today
Feb 2, 2013
Yesterday
3 days ago
Jan 13, 2013
- - -
Today
Dec 12, 2012
May 17, 2012
Jan 13, 2013
May 1, 2012
Status Title / Position Last Login
Adam Welsh
Brandon Meardon
Brandon Smith
Cameron Wood
Dave Malone
Debra Messig
Jim Kerrigan
Michelle Knowles
Scott Brennan
Steve Brown
Tera Gall
Create User
1 of 15 NextPrev
1 of 15 NextPrev
cleaner design

7. THE PORTAL
INNOVATION
After success in the
short term, we took
the portal beyond
merely competing
with other portals.
We created the
leading portal
experience in the
virtualization
industry.

8. Hex Dashboard
WWW SQL AD
WWW SQL FW
SRCH EML
SRCH
WWW SQL SQL
AD SQL
IMIS SQL
SQL SQL SQL
WWW SQL SRCH
WEBSITE - PROD IMIS - DEV
JOHN KIPLING - DEV
WWW SQL SQL
IMIS
WEBSITE - EXP
objects instead of lists
visual server status

9. Solution View
WEBSITE - EXP $120/MO
WWW
denver.server-h-194
6G RAM
SQL
sql-thorton
8G RAM
SQL
sql-thorton-2
8G RAM
IMIS
imis-2-stl
8G RAM
Configuring...
est. 3 minutes
Duplicate this solution + $120/MO
Park this solution - $110/MO
View billing
Create a PDF spec sheet
Add a server
progressive details as needed
navigation appears where it is
meaningful

10. Server View
WWW
SQL
IMIS
imis-2-stl
8G RAM
imis-2-stl
OS
Architecture
Linux
64-bit
99.9999% uptime
RAM 8 G
RAM in use
CPU
7.9 G
Dual-coreCPU
IMIS - DEV solution
INSTALLED SOFTWARE
intuitive object management

11. Solution name...
Choose a purpose...
Ordering
WWW SQL AD
WWW SQL FW
SRCH EML
SRCH
WWW SQL SQL
AD SQL
IMIS SQL
SQL SQL SQL
WWW SQL SRCH
WEBSITE - PROD $145/MO IMIS - DEV $235/MO
J.KIPLING - DEV $10/MO
SHAREPOINT
CREATE SOLUTIONCREATE SOLUTION
EXPERIMENTAL
Experimental (EXP)
Development (DEV)
Test (TEST)
Production (PROD)
Add a server
Delete this solution
SHAREPOINT - EXP
easily understood fee
attribution