This document establishes procedures for completing a Kennel Window in the Chameleon database for every animal impounded by the County of Orange Animal Care Services. It provides detailed instructions on filling in over 30 fields in the Kennel Window, including animal identification information, intake details, status, location, and outcome. Completing the Kennel Window accurately with all available information helps the public locate lost animals and ensures proper tracking of impounded animals.
The document outlines procedures for testing an animal's brain for rabies using the Fluorescent Rabies Antibody (FRA) method in Orange County, California. Key steps include:
1) Animal control officers submit bite reports and initiate testing for animals that bite or are suspected of having rabies.
2) Veterinarians determine if testing is required and technicians prepare brain specimens.
3) The rabies control desk prioritizes testing and submits specimens to the public health lab.
4) Lab results are reported, positive results require immediate notification while negative results are mailed to the victim.
The document outlines the duties and responsibilities of Registered Veterinary Technicians (RVTs) at the Orange County Animal Care agency. It states that RVTs shall perform all duties specified to ensure high quality care for all impounded animals and shall work collaboratively with all staff. The duties include morning and afternoon animal examinations and treatments, performing euthanasia, holding exams prior to adoption, assisting in surgeries, maintaining supplies and drug logs, and attending to public concerns regarding impounded animals. RVTs are responsible for evaluating animal health, administering vaccinations and medications as prescribed by veterinarians, and recording all observations and treatments.
This document outlines the procedure for verifying owner information and notifying owners when their animal is impounded at the Orange County Animal Care Center. It details how staff should check for identification like tags, microchips, and licenses to find owner details. It also describes the process for notifying owners by phone and mail within 12 hours, including updating notes on contact attempts and sending form letters. The goal is to inform owners of their animal's location and last day to redeem them before the animal becomes county property.
The document establishes procedures for completing and distributing a Radio Journal by the Dispatch Services Operator (DSO) and Graveyard Shift Officer (GSO) at OC Animal Care. The Radio Journal is used to record non-routine events, those requiring additional resources, and items of public or media interest handled by each shift. At the end of each shift, the DSO and GSO are to email the Radio Journal to designated recipients, file the original, and maintain a copy on a clipboard for the month. Certain categories of notable activities are outlined as appropriate to include in the Radio Journal.
This document provides guidelines for using the Person ID Window in the Chameleon Animal Management System. It describes how to log in, search for existing records, create new records, and update person records. Special fields like Bad Check, Bite, Memo, and Danger are also described to alert staff of potential issues when dealing with customers. Procedures are provided for populating all fields in the Person ID like name, address, phone number, and setting special flags.
This document establishes a coding structure for Orange County Animal Care Services (OCACS) financial records in accordance with county accounting guidelines. It outlines an 8-digit coding system including Fund, Agency, Organization, Revenue Source, Sub-Revenue, Job Code to collect and report data at the required level of detail for program budgeting, accounting, and purchasing. Job Codes and Revenue/Expenditure Codes are defined for OCACS divisions including Animal Control and Animal Shelter programs.
300.54 authorized use of digital audio recorders by animal control officersNo Kill Shelter Alliance
The document establishes guidelines for animal control officers to digitally record interviews during investigations using issued audio recorders. Officers must obtain consent from interviewees to record, which must be documented verbally on the recording. Recordings are subject to public records laws and must be uploaded and stored on the department's shared Z drive by case number and names. Recordings may also be burned to CDs and stored in physical case files. Officers must note the recording in their written investigation reports.
This document establishes procedures for completing a Kennel Window in the Chameleon database for every animal impounded by the County of Orange Animal Care Services. It provides detailed instructions on filling in over 30 fields in the Kennel Window, including animal identification information, intake details, status, location, and outcome. Completing the Kennel Window accurately with all available information helps the public locate lost animals and ensures proper tracking of impounded animals.
The document outlines procedures for testing an animal's brain for rabies using the Fluorescent Rabies Antibody (FRA) method in Orange County, California. Key steps include:
1) Animal control officers submit bite reports and initiate testing for animals that bite or are suspected of having rabies.
2) Veterinarians determine if testing is required and technicians prepare brain specimens.
3) The rabies control desk prioritizes testing and submits specimens to the public health lab.
4) Lab results are reported, positive results require immediate notification while negative results are mailed to the victim.
The document outlines the duties and responsibilities of Registered Veterinary Technicians (RVTs) at the Orange County Animal Care agency. It states that RVTs shall perform all duties specified to ensure high quality care for all impounded animals and shall work collaboratively with all staff. The duties include morning and afternoon animal examinations and treatments, performing euthanasia, holding exams prior to adoption, assisting in surgeries, maintaining supplies and drug logs, and attending to public concerns regarding impounded animals. RVTs are responsible for evaluating animal health, administering vaccinations and medications as prescribed by veterinarians, and recording all observations and treatments.
This document outlines the procedure for verifying owner information and notifying owners when their animal is impounded at the Orange County Animal Care Center. It details how staff should check for identification like tags, microchips, and licenses to find owner details. It also describes the process for notifying owners by phone and mail within 12 hours, including updating notes on contact attempts and sending form letters. The goal is to inform owners of their animal's location and last day to redeem them before the animal becomes county property.
The document establishes procedures for completing and distributing a Radio Journal by the Dispatch Services Operator (DSO) and Graveyard Shift Officer (GSO) at OC Animal Care. The Radio Journal is used to record non-routine events, those requiring additional resources, and items of public or media interest handled by each shift. At the end of each shift, the DSO and GSO are to email the Radio Journal to designated recipients, file the original, and maintain a copy on a clipboard for the month. Certain categories of notable activities are outlined as appropriate to include in the Radio Journal.
This document provides guidelines for using the Person ID Window in the Chameleon Animal Management System. It describes how to log in, search for existing records, create new records, and update person records. Special fields like Bad Check, Bite, Memo, and Danger are also described to alert staff of potential issues when dealing with customers. Procedures are provided for populating all fields in the Person ID like name, address, phone number, and setting special flags.
This document establishes a coding structure for Orange County Animal Care Services (OCACS) financial records in accordance with county accounting guidelines. It outlines an 8-digit coding system including Fund, Agency, Organization, Revenue Source, Sub-Revenue, Job Code to collect and report data at the required level of detail for program budgeting, accounting, and purchasing. Job Codes and Revenue/Expenditure Codes are defined for OCACS divisions including Animal Control and Animal Shelter programs.
300.54 authorized use of digital audio recorders by animal control officersNo Kill Shelter Alliance
The document establishes guidelines for animal control officers to digitally record interviews during investigations using issued audio recorders. Officers must obtain consent from interviewees to record, which must be documented verbally on the recording. Recordings are subject to public records laws and must be uploaded and stored on the department's shared Z drive by case number and names. Recordings may also be burned to CDs and stored in physical case files. Officers must note the recording in their written investigation reports.
This document establishes procedures for Orange County Animal Care's foster care program. It outlines the application process for individuals and organizations to become authorized foster caretakers. It also describes how animals are selected for fostering based on criteria like being orphaned, part of a litter, unsocialized, or having a treatable medical condition. The roles and responsibilities of foster caretakers are defined, which include providing daily care for animals in their homes until the animals are deemed adoptable. County employees are responsible for updating animal records to reflect when they enter and leave foster care. Foster caretakers must comply with rules in the foster care manual.
The document outlines the procedures for creating notices to comply for pet licensing based on rabies vaccination certificates. It states that a notice to comply shall be created if a rabies vaccination certificate is received and the owner does not have a current license. It provides detailed steps for creating a new record in the database for an unlicensed dog or updating an existing record, including entering vaccination details and expiration dates. It also describes the process for sending owners to collections if their license is delinquent.
This document establishes the procedure for OC Animal Care personnel to follow regarding jury duty fees. It states that employees will be compensated for their regular pay for hours served on jury duty that fall within their normal working hours, as long as they deposit any jury fees received, excluding mileage reimbursement, with the County Treasurer. It notes that since August 2004, government employees are no longer eligible for jury fees. The document provides instructions that if an employee receives a jury fee check in error, they must endorse it to the County or draw a check to the County for the fee amount and give it to Accounting.
200.22 monitoring airborne contaminants with the use of the drager accuro gas...No Kill Shelter Alliance
This document provides guidelines for using a Drager Accuro Gas Detector Pump to monitor airborne ammonia levels when responding to animal hoarding or other situations with large animal waste accumulations. Senior animal control officers trained in the pump's use will take readings to determine respiratory protection required for safety. Readings above 100 ppm require increased ventilation or HAZMAT assistance, while levels between 25-35 ppm allow limited exposure time. Proper documentation and safety precautions are outlined.
This document defines terms related to animal health care tasks that can be performed by registered veterinary technicians and unregistered assistants. It establishes that registered veterinary technicians may perform certain procedures, such as administering controlled substances and inducing anesthesia, under the supervision of a veterinarian. Unregistered assistants have more limited roles and must work under higher levels of supervision. The duties of the supervising veterinarian are also outlined.
This document establishes procedures for processing animals under quarantine at the OC Animal Care facility. It outlines how to enter animal records into the database correctly and ensure approvals are in place prior to releasing quarantined animals. Procedures are provided for owner redemption of quarantined animals, including allowing home quarantines if facilities are approved, or keeping the animal at the facility until the quarantine period ends. Staff must follow the steps for notifying owners, creating records, and obtaining necessary approvals before adopting out or releasing any quarantined animals.
This document establishes a uniform procedure for issuing desk citations by animal control officers at OC Animal Care. It outlines the process where an officer can initiate a citation for a violation when the citizen is not present, but their animal has been impounded. It describes completing certain fields on the citation and supplemental report, getting supervisor approval, and then having the operations desk sergeant or their designee issue the citation to the owner when they come to redeem their animal. The desk citation is intended for use in situations where compliance with laws was previously unsuccessful or directed by supervision. It provides examples of when a desk citation is warranted, such as repeat stray incidents or animals on public property like schools.
This document outlines procedures for reconciling deposit orders to the County's Revenue Activity Report on a monthly basis. The Accounting Supervisor is responsible for pulling the previous month's validated deposit orders, accessing the Revenue Activity Report through the County intranet, comparing the amounts on the deposit orders to the report, investigating any differences, and taking corrective action if needed by contacting other departments. Detailed step-by-step instructions are provided for accessing and using the Revenue Activity Report to reconcile amounts at the organization, revenue source, and sub-revenue level to the individual lines on each deposit order.
The document provides guidelines for impounding cats at Orange County Animal Care Services. Key points:
- It establishes procedures for receiving, identifying, examining, and housing cats impounded at the facility, including owner surrenders, strays, owned cats, orphaned kittens, and cats requiring quarantine.
- For each cat received, an animal ID number and kennel number are assigned and recorded in the facility's database. Identification collars are placed on cats after initial examination.
- Initial examinations are conducted by veterinary staff to verify details of each cat and administer vaccinations. Cats are then transferred to appropriate housing areas based on their intake status.
This document outlines the procedure for transferring ownership of licensed animals in Orange County. It details that a Transfer of Ownership Form must be submitted with signatures and IDs of the former and new owners, unless the transfer is between spouses, household members, or one party is absent. It provides instructions for completing the transfer in the Chameleon database, including updating owner information, license terms, and memos. Supporting documentation like sale receipts must be filed.
300.59 tracking and collections process for returned payment items affecting ...No Kill Shelter Alliance
This document outlines the procedure for tracking and collecting debts created by returned check payments received by the OC Animal Care Field Services Operations and Business Licensing Departments. When a check is returned unpaid, designated staff will update the original receipt in Chameleon to reflect the unpaid amount, create a new balance receipt, and record the returned item in the OC Animal Care Returned Items Tracking Spreadsheet for monitoring. Staff will also take additional steps like adding non-payment fees or changing permit statuses as needed depending on the specific situation. The goal is to accurately track returned payments and ensure collection of outstanding balances.
Irvine Animal Care Center Shelter Consultation Summary Draft March 16, 2015 J...No Kill Shelter Alliance
Irvine Animal Care Center
Shelter Consultation Summary Draft
March 16, 2015
JVR Shelter Strategies, LLC
Irvine Animal Care Center Consultation
The following document serves as a summary of findings from a limited onsite
consultation conducted at the Irvine Animal Care Center on December 15th and December
16th 2014, by Dr. Jyothi Robertson of JVR Shelter Strategies, LLC and Dr. Chumkee
Aziz of the UC-Davis Koret Shelter Medicine Program. It also includes limited
recommendations from a site visit conducted by Megan Webb from February 12th to
February 14th, 2015.
The recommendations made here are based on current best practices and available
research in the field of shelter medicine. It is important for management to understand
that shelter medicine is a growing discipline that is developing new research daily.
Policies and procedures should be continuously evaluated in the context of IACC’s
population data to assure that practices adopted are creating a positive impact and
increasing the number of lives saved while working within the “care-ing capacity” of the
organization. This document does not examine population data or statistical analysis of
the shelter population. This document should be viewed as a dynamic report that will
require ongoing evaluation based on what is most current in the field.
300.17 establishes uniform procedures for issuing, handling, and correcting notices to appear (citations) in the City of Anaheim. It outlines the following key points:
- Animal control officers are authorized to issue citations for violations of municipal codes witnessed by the officer. Citations are not issued to juveniles.
- Citations are issued in pre-numbered packets and the officer is responsible for the issued citations. Completed citations are reviewed by a supervisor and forwarded to the court.
- Citations include information about the violation, violator, animal, and issuing officer. Officers instruct violators that signing is a promise to appear in court and failure to do so could result in an arrest warrant.
The document establishes the policy for caring for shelter cats at the animal care facility. It states that there can be no more than three shelter cats at a time, which assist with rodent control and provide emotional support for staff. The cats must be tested, vaccinated, microchipped, and altered before being shelter cats. They are fed twice a day and all other cats on the property will be trapped.
This document outlines the policy and procedures for reviewing and resolving accounting discrepancies at the County of Orange Health Care Agency Regulatory Health Services Animal Care Services. It states that any discovered discrepancies must be documented in the Accounting Discrepancy Log in a timely manner. It details that the Accounting Assistant will document the discrepancy, the Accounting Supervisor will follow up and document resolution actions, and the Senior Office Supervisor will review resolved and unresolved discrepancies monthly and ensure proper documentation and follow up on unresolved issues.
Orange County Euthanasia data analysis by Eugene Gochicoa per Sharon Logan lawsuit. Oct2015-Feb2016. See also the webinar http://www.slideshare.net/NoKillShelterCA/ocaceuthanalysis
This document establishes procedures for completing activity windows in the Chameleon database for all service requests handled by the OC Animal Care department. It provides detailed instructions on filling out the 50+ fields in an activity window, including address information, priority level, animal details, status updates, and result codes. Specific types of activities like field initiated calls, dangerous dog investigations, and bite reports have additional requirements. Memos must be attached for certain activities like cruelty investigations to provide full context and coverage in case of litigation.
This document outlines the protocol for determining if an impounded stray cat should be classified as "feral" by the Orange County Animal Care Services. It describes tests to evaluate a cat's temperament and socialization to humans, including observing its behavior when approached or handled by people. Evidence of defensive or aggressive behavior like lunging, scratching or biting would indicate an unsocialized or feral cat. Veterinary staff make the final determination and record feral cat assessments in animal treatment records.
The document establishes procedures for completing and explaining a Free Health Exam form given to adopters of dogs and cats from the Orange County Animal Care (OCAC). It details how to fill out the form with the animal's ID number, date of adoption, species, breed, age, and sex. It also explains what staff should cover when discussing the form with adopters, including that it entitles them to a free health exam from a participating veterinarian within 72 hours and grants a 30-day exchange period if medical or behavioral issues arise.
This document establishes procedures for Orange County Animal Care's foster care program. It outlines the application process for individuals and organizations to become authorized foster caretakers. It also describes how animals are selected for fostering based on criteria like being orphaned, part of a litter, unsocialized, or having a treatable medical condition. The roles and responsibilities of foster caretakers are defined, which include providing daily care for animals in their homes until the animals are deemed adoptable. County employees are responsible for updating animal records to reflect when they enter and leave foster care. Foster caretakers must comply with rules in the foster care manual.
The document outlines the procedures for creating notices to comply for pet licensing based on rabies vaccination certificates. It states that a notice to comply shall be created if a rabies vaccination certificate is received and the owner does not have a current license. It provides detailed steps for creating a new record in the database for an unlicensed dog or updating an existing record, including entering vaccination details and expiration dates. It also describes the process for sending owners to collections if their license is delinquent.
This document establishes the procedure for OC Animal Care personnel to follow regarding jury duty fees. It states that employees will be compensated for their regular pay for hours served on jury duty that fall within their normal working hours, as long as they deposit any jury fees received, excluding mileage reimbursement, with the County Treasurer. It notes that since August 2004, government employees are no longer eligible for jury fees. The document provides instructions that if an employee receives a jury fee check in error, they must endorse it to the County or draw a check to the County for the fee amount and give it to Accounting.
200.22 monitoring airborne contaminants with the use of the drager accuro gas...No Kill Shelter Alliance
This document provides guidelines for using a Drager Accuro Gas Detector Pump to monitor airborne ammonia levels when responding to animal hoarding or other situations with large animal waste accumulations. Senior animal control officers trained in the pump's use will take readings to determine respiratory protection required for safety. Readings above 100 ppm require increased ventilation or HAZMAT assistance, while levels between 25-35 ppm allow limited exposure time. Proper documentation and safety precautions are outlined.
This document defines terms related to animal health care tasks that can be performed by registered veterinary technicians and unregistered assistants. It establishes that registered veterinary technicians may perform certain procedures, such as administering controlled substances and inducing anesthesia, under the supervision of a veterinarian. Unregistered assistants have more limited roles and must work under higher levels of supervision. The duties of the supervising veterinarian are also outlined.
This document establishes procedures for processing animals under quarantine at the OC Animal Care facility. It outlines how to enter animal records into the database correctly and ensure approvals are in place prior to releasing quarantined animals. Procedures are provided for owner redemption of quarantined animals, including allowing home quarantines if facilities are approved, or keeping the animal at the facility until the quarantine period ends. Staff must follow the steps for notifying owners, creating records, and obtaining necessary approvals before adopting out or releasing any quarantined animals.
This document establishes a uniform procedure for issuing desk citations by animal control officers at OC Animal Care. It outlines the process where an officer can initiate a citation for a violation when the citizen is not present, but their animal has been impounded. It describes completing certain fields on the citation and supplemental report, getting supervisor approval, and then having the operations desk sergeant or their designee issue the citation to the owner when they come to redeem their animal. The desk citation is intended for use in situations where compliance with laws was previously unsuccessful or directed by supervision. It provides examples of when a desk citation is warranted, such as repeat stray incidents or animals on public property like schools.
This document outlines procedures for reconciling deposit orders to the County's Revenue Activity Report on a monthly basis. The Accounting Supervisor is responsible for pulling the previous month's validated deposit orders, accessing the Revenue Activity Report through the County intranet, comparing the amounts on the deposit orders to the report, investigating any differences, and taking corrective action if needed by contacting other departments. Detailed step-by-step instructions are provided for accessing and using the Revenue Activity Report to reconcile amounts at the organization, revenue source, and sub-revenue level to the individual lines on each deposit order.
The document provides guidelines for impounding cats at Orange County Animal Care Services. Key points:
- It establishes procedures for receiving, identifying, examining, and housing cats impounded at the facility, including owner surrenders, strays, owned cats, orphaned kittens, and cats requiring quarantine.
- For each cat received, an animal ID number and kennel number are assigned and recorded in the facility's database. Identification collars are placed on cats after initial examination.
- Initial examinations are conducted by veterinary staff to verify details of each cat and administer vaccinations. Cats are then transferred to appropriate housing areas based on their intake status.
This document outlines the procedure for transferring ownership of licensed animals in Orange County. It details that a Transfer of Ownership Form must be submitted with signatures and IDs of the former and new owners, unless the transfer is between spouses, household members, or one party is absent. It provides instructions for completing the transfer in the Chameleon database, including updating owner information, license terms, and memos. Supporting documentation like sale receipts must be filed.
300.59 tracking and collections process for returned payment items affecting ...No Kill Shelter Alliance
This document outlines the procedure for tracking and collecting debts created by returned check payments received by the OC Animal Care Field Services Operations and Business Licensing Departments. When a check is returned unpaid, designated staff will update the original receipt in Chameleon to reflect the unpaid amount, create a new balance receipt, and record the returned item in the OC Animal Care Returned Items Tracking Spreadsheet for monitoring. Staff will also take additional steps like adding non-payment fees or changing permit statuses as needed depending on the specific situation. The goal is to accurately track returned payments and ensure collection of outstanding balances.
Irvine Animal Care Center Shelter Consultation Summary Draft March 16, 2015 J...No Kill Shelter Alliance
Irvine Animal Care Center
Shelter Consultation Summary Draft
March 16, 2015
JVR Shelter Strategies, LLC
Irvine Animal Care Center Consultation
The following document serves as a summary of findings from a limited onsite
consultation conducted at the Irvine Animal Care Center on December 15th and December
16th 2014, by Dr. Jyothi Robertson of JVR Shelter Strategies, LLC and Dr. Chumkee
Aziz of the UC-Davis Koret Shelter Medicine Program. It also includes limited
recommendations from a site visit conducted by Megan Webb from February 12th to
February 14th, 2015.
The recommendations made here are based on current best practices and available
research in the field of shelter medicine. It is important for management to understand
that shelter medicine is a growing discipline that is developing new research daily.
Policies and procedures should be continuously evaluated in the context of IACC’s
population data to assure that practices adopted are creating a positive impact and
increasing the number of lives saved while working within the “care-ing capacity” of the
organization. This document does not examine population data or statistical analysis of
the shelter population. This document should be viewed as a dynamic report that will
require ongoing evaluation based on what is most current in the field.
300.17 establishes uniform procedures for issuing, handling, and correcting notices to appear (citations) in the City of Anaheim. It outlines the following key points:
- Animal control officers are authorized to issue citations for violations of municipal codes witnessed by the officer. Citations are not issued to juveniles.
- Citations are issued in pre-numbered packets and the officer is responsible for the issued citations. Completed citations are reviewed by a supervisor and forwarded to the court.
- Citations include information about the violation, violator, animal, and issuing officer. Officers instruct violators that signing is a promise to appear in court and failure to do so could result in an arrest warrant.
The document establishes the policy for caring for shelter cats at the animal care facility. It states that there can be no more than three shelter cats at a time, which assist with rodent control and provide emotional support for staff. The cats must be tested, vaccinated, microchipped, and altered before being shelter cats. They are fed twice a day and all other cats on the property will be trapped.
This document outlines the policy and procedures for reviewing and resolving accounting discrepancies at the County of Orange Health Care Agency Regulatory Health Services Animal Care Services. It states that any discovered discrepancies must be documented in the Accounting Discrepancy Log in a timely manner. It details that the Accounting Assistant will document the discrepancy, the Accounting Supervisor will follow up and document resolution actions, and the Senior Office Supervisor will review resolved and unresolved discrepancies monthly and ensure proper documentation and follow up on unresolved issues.
Orange County Euthanasia data analysis by Eugene Gochicoa per Sharon Logan lawsuit. Oct2015-Feb2016. See also the webinar http://www.slideshare.net/NoKillShelterCA/ocaceuthanalysis
This document establishes procedures for completing activity windows in the Chameleon database for all service requests handled by the OC Animal Care department. It provides detailed instructions on filling out the 50+ fields in an activity window, including address information, priority level, animal details, status updates, and result codes. Specific types of activities like field initiated calls, dangerous dog investigations, and bite reports have additional requirements. Memos must be attached for certain activities like cruelty investigations to provide full context and coverage in case of litigation.
This document outlines the protocol for determining if an impounded stray cat should be classified as "feral" by the Orange County Animal Care Services. It describes tests to evaluate a cat's temperament and socialization to humans, including observing its behavior when approached or handled by people. Evidence of defensive or aggressive behavior like lunging, scratching or biting would indicate an unsocialized or feral cat. Veterinary staff make the final determination and record feral cat assessments in animal treatment records.
The document establishes procedures for completing and explaining a Free Health Exam form given to adopters of dogs and cats from the Orange County Animal Care (OCAC). It details how to fill out the form with the animal's ID number, date of adoption, species, breed, age, and sex. It also explains what staff should cover when discussing the form with adopters, including that it entitles them to a free health exam from a participating veterinarian within 72 hours and grants a 30-day exchange period if medical or behavioral issues arise.