HitchU is a carpooling app created by students for students at the University of Michigan. It allows students to connect with others traveling similar routes to share rides, providing a faster, safer, and cheaper alternative to buses or expensive rideshares. Based on user feedback, students found creating and requesting rides generally satisfactory, though some found the status of requests and pickup locations unclear at times. The app developers acknowledged shortcomings like unintuitive text inputs and small font sizes, and proposed solutions to address them and improve the user experience.

1. HitchU
Leah Chung
Grace Kim
Oliver Genyk

2. HitchUFor students who are dissatisfied with current
methods of transportation, HitchU is a
convenient tool to connect users to other
students with whom they can carpool. This
provides faster, safer, and cheaper
transportation compared to expensive Uber
rides or inconvenient and cramped buses.

3. Data Collection
Importance
(average)
Satisfaction
(average)
Create a ride 5 4
Edit a ride 4.5 5
Request to hitch (hitcher) 5 3.5
Handle requests (driver) 5 4

4. “I would have used this so much
because I made the drive to Chicago
alone so many times.” - Gaby
“I like how it’s only umich people.”
- Jin
“The colors are boring. Change it.”
- Jake (a meanie)
What our
users
said:

5. Shortcomings & Solutions
Shortcoming Solution
The text input for making a
Hitch request is unintuitive
Indicate what to write as a
message
The accepted/pending
status of a Hitch request is
unclear
Add option to decline
request
Pickup location is not
acknowledged
Specify pickup location
when creating a ride
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