This document proposes a system to improve communication between tenants and property management. It would allow tenants to submit maintenance requests and select an urgency level. Management could then update tenants on the status of requests, such as acknowledging, assigning a worker, noting progress, and marking as complete. Diagrams and SQL queries were created to support tracking requests in the new system. Lessons focused on planning thoroughly and considering contingencies.

1. Highland Property Management
P.A.C.K.
Paige Williams, Casey Hynes, Kaitlyn Richardson, Ali Lundberg

2. The Problem
● Residents currently struggle with communication
○ Submission of Issues
○ Acknowledgment of Request
○ Updates of the Request

3. The System
● Created a System to help interaction between Tenants and Management
○ Tenants more informed
○ Management less likely to loss information
● Tenants will submit their request and the urgency
○ 3 levels
● Management will update the request through the process
○ Acknowledge that the request is being processed
○ What maintenance worker has been assigned
○ If they are in transition of completing
○ When complete

4. Data Model - Visio

5. Assumptions
● All tenants and employees already have an account with
Highland Property Management
● Tenants can already pay online
● Employees can enter in information about tenants
● Work Orders would open in another tab for employees

6. Current Website

8. Web Page Layout - Tenant

9. Web Page Layout - Management

10. SQL in the System
● Table creation and relationships
● Queries
○ Management can filter by status of the requests
○ Filter by the urgency of requests
○ How many requests there are to be done
○ See most recent requests

11. Lessons Learned
● Focus on the little details
● Plan ahead of time
● Make an outline before you produce
● Think of all the what-ifs
● Write down sample SQL prior to development

12. Questions?