The document summarizes the results of a 2016 client satisfaction survey conducted by Hospitality House. It finds that clients were generally very satisfied with Hospitality House programs and staff. The majority of clients achieved at least one positive outcome, most commonly related to housing, substance abuse treatment, or obtaining benefits. Client demographics showed most respondents were male, black, and between 50-59 years old. The self-help centers were the most utilized programs. The survey helped evaluate client satisfaction and outcomes to improve Hospitality House services.
This document presents research on whether customer loyalty programs are effective for customer retention. It includes an introduction outlining the research question and purpose. A literature review covers topics like customer retention, store environment, resisting competition, and emotional attachment. The methodology section describes a survey conducted and regression model used to analyze relationships between loyalty programs, store environment, customer service, customer satisfaction, and customer retention. Results found strong relationships between store environment/loyalty programs and customer satisfaction, and between satisfaction and retention. The conclusion discusses implementing customer loyalty programs based on the findings.
The document summarizes consumer research findings from interviews of 50 viewers of the Bhavishyaphal astrology show. Key findings include:
1) The majority (50%) of viewers watch the show more than 5 times a week and are considered "addicted", while 24% participate 3-4 times a week and are considered "heavy users".
2) Most (76%) viewers call the show seeking advice about work and family relations and call instantly to get instant solutions.
3) While all respondents could connect to the show number, 84% faced problems after connecting and only 12 ultimately spoke to live astrologers.
The survey of Consano donors found that:
- Nearly half (49.32%) first heard about Consano from a friend.
- The majority (69.01%) prefer following Consano on Facebook.
- When asked about content preferences, most (60.14%) wanted to see results from research projects.
- The plurality (48.18%) preferred to receive the Consano newsletter monthly via email.
The document summarizes key findings from a survey of 447 restaurant patrons about the effectiveness of various forms of radio marketing and messaging. The survey found that custom content providing useful information was the most popular and effective form of messaging, with 79% interested in listening to it and 54% saying it would make them most likely to consider purchasing a product. Traditional radio advertisements were found to be less effective, with 83% reporting paying little attention to them and 59% saying they would have little influence on purchase decisions. Contests and endorsements/testimonials were moderately effective strategies according to the survey results.
Radio Messaging and the Food & Beverage SectorJim Alkon
Food & beverage is one of the largest advertising categories. In this CRN survey, consumers indicate which types of radio messaging are most likely to prompt them to consider purchase.
Friends of Parkside held a health fair to address health issues in the local community as identified in a 2009 assessment. 17 vendors participated in the 2013 health fair and about 100 community members attended. Vendor evaluations found that 52% had a good impression and 48% an excellent one, with 91% wanting to return. Attendee evaluations also found that 46% had a good impression, 46% excellent, and 100% wanted to return next year. While successful, organizers aim to improve parking, advertising, and offered services in future health fairs.
This document summarizes the key findings of a survey about the effectiveness of various radio marketing tactics. The survey found that custom content that provides useful information is the most interesting and effective tactic for influencing purchase decisions. Traditional radio advertisements received little attention from listeners and were deemed not very effective. Contests and endorsements from everyday people were also found to have some potential to influence listeners, but not as much as custom content. Overall, the survey suggests that non-traditional radio marketing tactics may be more successful than traditional commercials.
This document summarizes a presentation on technologies to reduce prescription drug diversion, fraud, and abuse through electronic prescribing and drug deactivation systems. It discusses Delaware's pilot program with an at-home drug deactivation system. The presentation describes how electronic prescribing of controlled substances can reduce diversion and fraud while improving patient satisfaction. It also outlines DEA requirements for electronic prescribing and discusses Cambridge Health Alliance's experience implementing electronic prescribing of controlled substances with Epic and Imprivata. Finally, it summarizes the results of Delaware's pilot program, which provided at-home drug deactivation systems to specific pharmacies to promote safe disposal of unused prescription drugs.
This document presents research on whether customer loyalty programs are effective for customer retention. It includes an introduction outlining the research question and purpose. A literature review covers topics like customer retention, store environment, resisting competition, and emotional attachment. The methodology section describes a survey conducted and regression model used to analyze relationships between loyalty programs, store environment, customer service, customer satisfaction, and customer retention. Results found strong relationships between store environment/loyalty programs and customer satisfaction, and between satisfaction and retention. The conclusion discusses implementing customer loyalty programs based on the findings.
The document summarizes consumer research findings from interviews of 50 viewers of the Bhavishyaphal astrology show. Key findings include:
1) The majority (50%) of viewers watch the show more than 5 times a week and are considered "addicted", while 24% participate 3-4 times a week and are considered "heavy users".
2) Most (76%) viewers call the show seeking advice about work and family relations and call instantly to get instant solutions.
3) While all respondents could connect to the show number, 84% faced problems after connecting and only 12 ultimately spoke to live astrologers.
The survey of Consano donors found that:
- Nearly half (49.32%) first heard about Consano from a friend.
- The majority (69.01%) prefer following Consano on Facebook.
- When asked about content preferences, most (60.14%) wanted to see results from research projects.
- The plurality (48.18%) preferred to receive the Consano newsletter monthly via email.
The document summarizes key findings from a survey of 447 restaurant patrons about the effectiveness of various forms of radio marketing and messaging. The survey found that custom content providing useful information was the most popular and effective form of messaging, with 79% interested in listening to it and 54% saying it would make them most likely to consider purchasing a product. Traditional radio advertisements were found to be less effective, with 83% reporting paying little attention to them and 59% saying they would have little influence on purchase decisions. Contests and endorsements/testimonials were moderately effective strategies according to the survey results.
Radio Messaging and the Food & Beverage SectorJim Alkon
Food & beverage is one of the largest advertising categories. In this CRN survey, consumers indicate which types of radio messaging are most likely to prompt them to consider purchase.
Friends of Parkside held a health fair to address health issues in the local community as identified in a 2009 assessment. 17 vendors participated in the 2013 health fair and about 100 community members attended. Vendor evaluations found that 52% had a good impression and 48% an excellent one, with 91% wanting to return. Attendee evaluations also found that 46% had a good impression, 46% excellent, and 100% wanted to return next year. While successful, organizers aim to improve parking, advertising, and offered services in future health fairs.
This document summarizes the key findings of a survey about the effectiveness of various radio marketing tactics. The survey found that custom content that provides useful information is the most interesting and effective tactic for influencing purchase decisions. Traditional radio advertisements received little attention from listeners and were deemed not very effective. Contests and endorsements from everyday people were also found to have some potential to influence listeners, but not as much as custom content. Overall, the survey suggests that non-traditional radio marketing tactics may be more successful than traditional commercials.
This document summarizes a presentation on technologies to reduce prescription drug diversion, fraud, and abuse through electronic prescribing and drug deactivation systems. It discusses Delaware's pilot program with an at-home drug deactivation system. The presentation describes how electronic prescribing of controlled substances can reduce diversion and fraud while improving patient satisfaction. It also outlines DEA requirements for electronic prescribing and discusses Cambridge Health Alliance's experience implementing electronic prescribing of controlled substances with Epic and Imprivata. Finally, it summarizes the results of Delaware's pilot program, which provided at-home drug deactivation systems to specific pharmacies to promote safe disposal of unused prescription drugs.
The study aimed to determine consumers' awareness of their rights and responsibilities in four urban barangays in Mati City, Philippines. A total of 280 respondents participated in surveys regarding their demographics, buying experiences, and knowledge of rights. The results showed that most respondents were female, married, aged 41-50, had secondary education, and were self-employed. Over 64% reported dissatisfying buying experiences. Overall, respondents showed low awareness of most rights but high awareness of their rights to information, safety, and basic needs. The study aims to help improve consumer education strategies.
What Is Client Directed Outcome InformedScott Miller
Client Directed Outcome Informed (CDOI) clinical work privileges the client's perspective and uses their feedback to guide treatment in a partnership between client and provider. Several mental health and substance abuse treatment organizations that have implemented CDOI report improved outcomes like higher retention rates and lower costs from reduced sessions and cancellations. Research shows involving clients in decisions about their treatment and focusing on whether treatment is working improves success rates by an average of 65%.
Measuring Success in Patient Advocacy InitiativesCharityNav
In an increasingly challenging donor environment, funders want more meaning reporting of success and outcomes by nonprofits. This webinar provides insights and knowledge that can mean the difference between scaling up - or dialing down - key initiatives.
Survey of Early adopter steering committee members Nuffield Trust
- The Whole Systems Integrated Care programme in North West London aims to better integrate health and social care across the region. It involves numerous providers and has established nine local "Early Adopter" pilot initiatives.
- A survey of steering committee members of the Early Adopter initiatives found that they felt voluntary and community organizations as well as patient representatives had been highly involved in designing the local initiatives. However, only one-third of respondents believed they had sufficient time to contribute.
- While being part of a large-scale integrated care programme provided advantages like addressing challenges once across the region, it also increased reporting demands and slowed local progress. Budgeting, IT issues, and engaging frontline staff were seen as the top barriers to
This document discusses outcome-based evaluation and provides examples from Vancouver Public Library programs. Outcome-based evaluation assesses the effectiveness of programs by tracking qualitative and quantitative changes in the community. It is most useful for evaluating a program's goals, effectiveness, and impact. The document summarizes evaluations of the Alligator Pie early literacy program, Aboriginal Storyteller in Residence program, and Vancouver Inspiration Pass program. Evaluations found that Alligator Pie and the Storyteller increased literacy and social skills, while the Pass increased cultural participation and community connectedness especially for low-income residents. The toolkit for outcome-based evaluation is available online.
The Stonnington Aged Services annual client survey aims to determine the level of client satisfaction with Aged Services. This information will be used to ensure quality services continue to be delivered to the community. Where services are currently not meeting the needs and expectations of clients, this information will form a better understanding of how they can be improved through future planning.
This document provides a preliminary analysis of a family feedback survey completed by 44 participants of programs at the GCA (Greenwood Community Association). The survey gathered information on which services were most accessed, response times to inquiries, reasons for leaving services, and satisfaction ratings. The analysis found that respite and zone programs were the most utilized, over 90% of inquiries received responses within 48 hours, the majority of participants left services because programs ended or goals were met, and satisfaction ratings were high. The small sample size means the results may not be fully representative but can help inform future analyses with larger sample sizes.
This is a presentation of the results from a phone survey of 2,267 participants of the Connect Your Community program - a federally funded broadband adoption and digital literacy training program run by nonprofit OneCommunity, that served 33,000 low-income individuals and families in the region! To learn more visit: www.connectcommunity.org
Evaluation Summary - Tom Harrison HouseMikeLloydWork
16 slides summarising the approach and findings from an evaluation of Tom Harrison House (an abstinence-based recovery hub for military veterans), by Michael Lloyd Research and VoiceBox Inc.
Enhance LSC’s ability to assess the quality, efficiency, and effectiveness of the programs that LSC funds;
Provide grantees with better tools to assess their own
performance, manage their operations, and increase private financial support.
The document provides an overview and key findings of a survey on the on-demand economy in the United States. It finds that:
1) 86 million Americans have used an on-demand service and 45 million have offered services, showing the large size and scope of the on-demand economy.
2) Users have had overwhelmingly positive experiences using on-demand services and value the opportunities, access, and savings they provide.
3) While most workers casually offer services, about a third earn over 40% of their income or say it is their primary source of income, showing a dependent group of "motivated workers".
Text 100 Gobal Blogger Survey 2009 - Hong Kong ReportText100HongKong
Text 100 announced the results of its Global Blogger Survey on 25 June, 2009. Believed to be the first of its kind; this survey examines the preferred communication techniques from the point of view of technology, business and lifestyle bloggers across the globe.
This presentation focuses specifically on the results from bloggers surveyed in Hong Kong.
The survey indicates a “mainstreaming’ of blogging in Hong, with many bloggers reporting increased contact from PR professionals or corporate communicators. It also highlights that use of micro-blogging services such as Twitter is high among Hong Kong bloggers - 96% of surveyed bloggers reported using it.
Importantly for companies wanting to engage, the survey indicates there is significant opportunity for deeper relationships with this increasingly influential community.
Every two years, One Voice Texas membership participates in a survey to evaluate the degree of success of our work. In turn, these results are used by the Board and staff to guide growth of the organization. This survey is conducted by Gerald Goodman, PhD, Professor and Program Director, Health Care Administration, Texas Woman’s University.
1) The Boyle McCauley Health Centre in Edmonton started with a small research position coordinating a longitudinal study and has expanded to conducting various research and evaluation projects to gather data for strategic planning, program implementation, and funding applications.
2) One project involved redesigning evaluation protocols for the Pathways to Housing Edmonton program, which included input from clients.
3) An analysis of electronic medical record data from the health centre identified the top 20 problems clients seek help with, such as finding employment, housing supports, and dealing with medication management.
Retention, attrition and motivation of voluntary workers in community-based p...jehill3
Retention, attrition and motivation of voluntary workers in community-based programs
Peter Winch and Anne Palaia, Johns Hopkins Bloomberg School of Public Health
CORE Group Spring Meeting, April 29, 2010
We funded a formal academic evaluation to support Toynbee Hall’s Money Mentors Programme in Tower Hamlets, an initiative aimed at improving participants’ financial confidence, increasing their financial capability and reducing financial exclusion. Toynbee Hall is a community organisation that pioneers ways to reduce poverty and disadvantage. Based in the East End of London it has been a catalyst for social reform in the UK for almost 130 years giving some of the country’s most deprived communities a voice, providing access to free advice and support services and working to tackle social injustice.
This document discusses using psychographic segmentation to enhance revenue collection from patients. It begins by outlining how patient financial responsibility is increasing and how patients prefer more digital payment options. It then describes five common psychographic patient segments - Self Achievers, Balance Seekers, Priority Jugglers, Direction Takers, and Willful Endurers - and how their characteristics relate to likelihood of paying bills and preferred payment methods. The rest of the document discusses how a digital platform can implement psychographic segmentation to personalize patient financial communications and improve collections rates.
What Did We Learn From the Affordable Care Act's Third Open Enrollment Period?Enroll America
Slides from a webinar on January 26, 2016. What does the future hold for Affordable Care Act outreach and enrollment? Learn the most important takeaways from OE3, updates from Enroll America staff about the on-the-ground, online, and coalition-driven strategies that have been proven to increase enrollment, and insights from data on how to reach consumers as effectively as possible.
The study aimed to determine consumers' awareness of their rights and responsibilities in four urban barangays in Mati City, Philippines. A total of 280 respondents participated in surveys regarding their demographics, buying experiences, and knowledge of rights. The results showed that most respondents were female, married, aged 41-50, had secondary education, and were self-employed. Over 64% reported dissatisfying buying experiences. Overall, respondents showed low awareness of most rights but high awareness of their rights to information, safety, and basic needs. The study aims to help improve consumer education strategies.
What Is Client Directed Outcome InformedScott Miller
Client Directed Outcome Informed (CDOI) clinical work privileges the client's perspective and uses their feedback to guide treatment in a partnership between client and provider. Several mental health and substance abuse treatment organizations that have implemented CDOI report improved outcomes like higher retention rates and lower costs from reduced sessions and cancellations. Research shows involving clients in decisions about their treatment and focusing on whether treatment is working improves success rates by an average of 65%.
Measuring Success in Patient Advocacy InitiativesCharityNav
In an increasingly challenging donor environment, funders want more meaning reporting of success and outcomes by nonprofits. This webinar provides insights and knowledge that can mean the difference between scaling up - or dialing down - key initiatives.
Survey of Early adopter steering committee members Nuffield Trust
- The Whole Systems Integrated Care programme in North West London aims to better integrate health and social care across the region. It involves numerous providers and has established nine local "Early Adopter" pilot initiatives.
- A survey of steering committee members of the Early Adopter initiatives found that they felt voluntary and community organizations as well as patient representatives had been highly involved in designing the local initiatives. However, only one-third of respondents believed they had sufficient time to contribute.
- While being part of a large-scale integrated care programme provided advantages like addressing challenges once across the region, it also increased reporting demands and slowed local progress. Budgeting, IT issues, and engaging frontline staff were seen as the top barriers to
This document discusses outcome-based evaluation and provides examples from Vancouver Public Library programs. Outcome-based evaluation assesses the effectiveness of programs by tracking qualitative and quantitative changes in the community. It is most useful for evaluating a program's goals, effectiveness, and impact. The document summarizes evaluations of the Alligator Pie early literacy program, Aboriginal Storyteller in Residence program, and Vancouver Inspiration Pass program. Evaluations found that Alligator Pie and the Storyteller increased literacy and social skills, while the Pass increased cultural participation and community connectedness especially for low-income residents. The toolkit for outcome-based evaluation is available online.
The Stonnington Aged Services annual client survey aims to determine the level of client satisfaction with Aged Services. This information will be used to ensure quality services continue to be delivered to the community. Where services are currently not meeting the needs and expectations of clients, this information will form a better understanding of how they can be improved through future planning.
This document provides a preliminary analysis of a family feedback survey completed by 44 participants of programs at the GCA (Greenwood Community Association). The survey gathered information on which services were most accessed, response times to inquiries, reasons for leaving services, and satisfaction ratings. The analysis found that respite and zone programs were the most utilized, over 90% of inquiries received responses within 48 hours, the majority of participants left services because programs ended or goals were met, and satisfaction ratings were high. The small sample size means the results may not be fully representative but can help inform future analyses with larger sample sizes.
This is a presentation of the results from a phone survey of 2,267 participants of the Connect Your Community program - a federally funded broadband adoption and digital literacy training program run by nonprofit OneCommunity, that served 33,000 low-income individuals and families in the region! To learn more visit: www.connectcommunity.org
Evaluation Summary - Tom Harrison HouseMikeLloydWork
16 slides summarising the approach and findings from an evaluation of Tom Harrison House (an abstinence-based recovery hub for military veterans), by Michael Lloyd Research and VoiceBox Inc.
Enhance LSC’s ability to assess the quality, efficiency, and effectiveness of the programs that LSC funds;
Provide grantees with better tools to assess their own
performance, manage their operations, and increase private financial support.
The document provides an overview and key findings of a survey on the on-demand economy in the United States. It finds that:
1) 86 million Americans have used an on-demand service and 45 million have offered services, showing the large size and scope of the on-demand economy.
2) Users have had overwhelmingly positive experiences using on-demand services and value the opportunities, access, and savings they provide.
3) While most workers casually offer services, about a third earn over 40% of their income or say it is their primary source of income, showing a dependent group of "motivated workers".
Text 100 Gobal Blogger Survey 2009 - Hong Kong ReportText100HongKong
Text 100 announced the results of its Global Blogger Survey on 25 June, 2009. Believed to be the first of its kind; this survey examines the preferred communication techniques from the point of view of technology, business and lifestyle bloggers across the globe.
This presentation focuses specifically on the results from bloggers surveyed in Hong Kong.
The survey indicates a “mainstreaming’ of blogging in Hong, with many bloggers reporting increased contact from PR professionals or corporate communicators. It also highlights that use of micro-blogging services such as Twitter is high among Hong Kong bloggers - 96% of surveyed bloggers reported using it.
Importantly for companies wanting to engage, the survey indicates there is significant opportunity for deeper relationships with this increasingly influential community.
Every two years, One Voice Texas membership participates in a survey to evaluate the degree of success of our work. In turn, these results are used by the Board and staff to guide growth of the organization. This survey is conducted by Gerald Goodman, PhD, Professor and Program Director, Health Care Administration, Texas Woman’s University.
1) The Boyle McCauley Health Centre in Edmonton started with a small research position coordinating a longitudinal study and has expanded to conducting various research and evaluation projects to gather data for strategic planning, program implementation, and funding applications.
2) One project involved redesigning evaluation protocols for the Pathways to Housing Edmonton program, which included input from clients.
3) An analysis of electronic medical record data from the health centre identified the top 20 problems clients seek help with, such as finding employment, housing supports, and dealing with medication management.
Retention, attrition and motivation of voluntary workers in community-based p...jehill3
Retention, attrition and motivation of voluntary workers in community-based programs
Peter Winch and Anne Palaia, Johns Hopkins Bloomberg School of Public Health
CORE Group Spring Meeting, April 29, 2010
We funded a formal academic evaluation to support Toynbee Hall’s Money Mentors Programme in Tower Hamlets, an initiative aimed at improving participants’ financial confidence, increasing their financial capability and reducing financial exclusion. Toynbee Hall is a community organisation that pioneers ways to reduce poverty and disadvantage. Based in the East End of London it has been a catalyst for social reform in the UK for almost 130 years giving some of the country’s most deprived communities a voice, providing access to free advice and support services and working to tackle social injustice.
This document discusses using psychographic segmentation to enhance revenue collection from patients. It begins by outlining how patient financial responsibility is increasing and how patients prefer more digital payment options. It then describes five common psychographic patient segments - Self Achievers, Balance Seekers, Priority Jugglers, Direction Takers, and Willful Endurers - and how their characteristics relate to likelihood of paying bills and preferred payment methods. The rest of the document discusses how a digital platform can implement psychographic segmentation to personalize patient financial communications and improve collections rates.
What Did We Learn From the Affordable Care Act's Third Open Enrollment Period?Enroll America
Slides from a webinar on January 26, 2016. What does the future hold for Affordable Care Act outreach and enrollment? Learn the most important takeaways from OE3, updates from Enroll America staff about the on-the-ground, online, and coalition-driven strategies that have been proven to increase enrollment, and insights from data on how to reach consumers as effectively as possible.
What Did We Learn From the Affordable Care Act's Third Open Enrollment Period?
HH 16' Client Survey Presentation
1. 2016 Client Satisfaction
Survey Results A Report By:
Emmanuel Lemire,
Jordyn Hanne,
Joshika Kumari,
& Stacy Huynh
Advised By
Anoshua Chaudhuri, Ph.D
Source: 2016 Hospitality House
1
2. Introduction
The purpose of this project was to analyze the responses from a survey which
Hospitality House distributed among their clients.
As part of the survey clients answered questions about their satisfaction with
programs and staff, relayed information about their identities, and reported
positive outcomes which they achieved as a result of participation.
Survey responses were categorized using Qualtrics software and then analyzed
using Stata statistical software.
This project was done as a Community Service Learning project on behalf of
San Francisco State University’s Health Economics class.
2
3. Presentation Content
Survey Distribution (4-5)
Client Demographics (6-7)
Response Rates (8-9)
Average Satisfaction Ratings (10)
Satisfaction Ratings By Program (12-17)
Positive Outcomes (18-19)
Conclusion (20)
3
4. January 2016 Annual Participation Satisfaction Survey (Front)
Note: The image represents a blank refused survey
Source: Hospitality House Client Satisfaction Survey 2016
4
5. January 2016 Annual Participation Satisfaction Survey (Back)
Note: The image represents a blank refused survey
Source: Hospitality House Client Satisfaction Survey 2016
5
Note: The image represents a blank refused survey
Source: Hospitality House Client Satisfaction Survey 2016
6. 6
Hospitality House Programs
1. Sixth Street Self-Help Center
2. Tenderloin Self Help Center
3. Shelter Program
4. Employment Resource Center
5. Community Arts Center
6. Community Building Program
Source: 2016 Hospitality House
7. 7
Figure 1: Share of Surveys Administered Within Each Program
Survey Methodology
● In total 519 Surveys were
administered by the HH
Staff
● Surveys were administered
1.25.16 through 1.29.16 for
all of the programs
including SSHC, TSHC, SP,
ERC, and CBP
● Surveys were administered
2.29.16 through 3.4.16 for
the CA program
● The surveys were
administered within regular
working hours, community
meetings & support groups
8. Client Demographics
• Most respondents were male (53%) and identified as Black (34%).
• About half of all clients were between the ages of 50 and 59.
• Most surveys were written in English (71%), but about a quarter of
responses were written in Cantonese and the rest in Spanish (6%).
• About a third of clients said they had stable housing, and the rest
either said they did not or did not respond.
• Only a small minority of clients reported veteran status (6%).
• More than a third of clients have been in their respective programs for
five years or less (42%).
8
9. 9
Figure 2: Respondents Identification to a Specific Ethnic Category
Core Demographics Continued
10. Response Rates
• In total 519 surveys were distributed and 479 were completed and
returned.
• Of all the clients who were present at the time in which the surveys
were distributed more than half completed a survey (58%).
• About half of all survey respondents chose not to mark their ages
(51%).
• About a third of respondents also chose not to answer whether they
had stable housing or not (32%).
• About a quarter of all clients did not report a positive outcome (24%).
10
11. 11
Figure 3: Rate of Response to Positive Outcome Achievement Survey Questions
Response Rates Continued
12. Average Satisfaction Rates
• Clients are very satisfied with the staff (93%) and the physical
program space (83%).
• Most clients say they feel safe at Hospitality House (88%) and believe
that their input is valued (84%).
• As a result of participating at HH clients agree that they are now
more able to meet their daily needs (85%) and that they plan to
continue their involvement (90%).
• Most clients say that HH has had a positive impact on their lives
(88%) and that they now feel more a part of their community (84%).
12
13. Satisfaction Ratings By Program
13
Figure 4: Sixth Street Self Help Center Client Satisfaction Ratings
N = 66
Note: Clients in the Sixth Street program were most satisfied with the staff (94%) and their future involvement with HH.
The lowest satisfaction was ‘I like the physical space’ at 70%.
Source: Hospitality House Client Satisfaction Survey 2016
14. N = 284
Note: Clients were asked to rank their satisfaction with the TSHC; for every question there was above 80% satisfaction, with staff
satisfaction being the highest area of satisfaction at 92%.
Source: Hospitality House Client Satisfaction Survey 2016 14
Figure 5: Tenderloin Self Help Center Client Satisfaction Ratings
Satisfaction Ratings By Program
15. N = 24
Note: Among the clients surveyed in the SP 100% of respondents were satisfied with the staff, the positive impacts HH had on
their lives, and with their confined involvement with HH. The physical space had lowest satisfaction.
Source: Hospitality House Client Satisfaction Survey 2016
15
Figure 6: Shelter Program Client Satisfaction Ratings
Satisfaction Ratings By Program
16. N = 29
Note: Clients in the ERC had the highest satisfaction ratings of all programs .Among all programs, ERC clients had the highest
percentage of clients who felt safe in their program.
Source: Hospitality House Client Satisfaction Survey 2016
Figure 7: Employment Resource Center Client Satisfaction Ratings
16
Satisfaction Ratings By Program
17. N = 50
Note: 96% of Clients in the Community Arts Program agreed that HH had a positive impact on their life and that they would continue to
use the programs services. Almost all participants agreed to feeling safe at the CAP studio and that people from all walks of life were
welcomed and respected there.
Source: Hospitality House Client Satisfaction Survey 2016 17
Figure 8: Community Arts Center Client Satisfaction Ratings
Satisfaction Ratings By Program
18. N = 34
Note: 91% of CBP clients were satisfied with the staff, their safety in the program, HH efforts to welcome and treat all individuals with
respect, and with the impact HH services had on their lives. 97% of those surveyed plan to continue their involvement with HH.
Source: Hospitality House Client Satisfaction Survey 2016 18
Figure 9: Community Building Program Client Satisfaction Ratings
Satisfaction Ratings By Program
19. 19
Positive Outcomes
• More than half of all clients (65%) achieved at least one positive
outcome.
• Many clients achieved a positive outcome with respect to housing
(16%) and/or substance abuse/mental health (11%).
• Benefits (SSI or Food Stamps) was another popular positive outcome
(11%).
• Almost all of the clients within the Community Building program
reported achieving a positive outcome (97%) but only half of those
who participated in the Tenderloin center did so too (53%).
20. 20
Positive Outcomes By Program
Note: Clients were asked whether they had received a positive outcome in housing,
employment/income, substance use/ mental health/ medical care, artwork sales, volunteer experience,
benefits obtained, or new skills obtained during the previous year.
Source: Hospitality House Client Satisfaction Survey 2016
Figure 10: Positive Outcome Achievement By Program
21. Conclusion
• HH clients are mostly male, Black, and between the ages of 50-59.
• The Self-Help Centers (Tenderloin & Sixth Street) are the most
utilized programs provided by HH.
• Regardless of program most clients are satisfied with the services and
facilities that HH offers.
• Many clients have achieved a positive outcome with respect to
housing, substance abuse, and mental health.
• The low-cost amenities which HH provides are very important in
helping the homeless/needy maintain their health and well being.
21