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B r i t i s h 	 M u s e u m 	
	
KYVH7	
Ethnography		
ARCLG209:	Heritage,	Globalisation,	and	Development	 	 	
22	April	2016	 	
	 	
	
Figure	1:	Kopplin,	A.	2016,	British	Museum	Great	Court	after	Museum	of	the	Citizen	Panel.	(black	
and	white).
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1.	Introduction	
“Name?”	After	queuing	silently	for	ten	minutes,	it	was	now	my	turn	to	produce	
proof	of	my	ticket	purchase.	The	British	Museum,	now	closed	to	the	general	
public	for	the	evening,	was	quiet	except	for	the	systematic	shuffling	of	ticket-
holders	into	the	auditorium.	The	question:	“How	will	the	British	Museum	present	
itself	to	the	public	and	behave	in	the	face	of	suggestions	outside	the	profession?”	
ran	through	my	mind	as	I	began	to	study	the	content	and	dynamics	of	the	
“Museum	of	the	Citizen”	panel	event	4	March	2016.		
	
As	one	of	the	most	prestigious	World	Heritage	museums	in	the	world,	the	British	
Museum	can	be	seen	as	constituting	its	own	professional	community	with	a	
reputation	for	purposefully	closing	itself	off	from	visitors	and	even	other	
museums.	Liz	Forgan,	a	British	Museum	panel	member,	openly	acknowledged	
the	British	Museum’s	reputation	as	a	“threat”	when	introducing	the	event	
(“Museum	of	the	Citizen”	2016	panel).	Slowly,	she	explained,	the	new	
museological	philosophies	circulating	and	professional	appointments	within	the	
museum	have	resulted	in	a	desire	to	extend	outwards	into	the	public	and	
professional	communities	and	create	a	“dialogue	between	the	British	Museum	
and	the	world	it	lives	in”	(“Museum	of	the	Citizen”	2016	panel).		
	
What	became	apparent	throughout	the	event	were	the	British	Museum’s	
assumption	about	heritage	ownership	as	merely	possession	and	its	assertion	of	
that	power	within	the	sector	from	those	possessions.	These	heritage	objects,	
often	not	produced	or	found	within	the	United	Kingdom,	are	used	as	pawns	in	
order	to	forge	partnerships	with	other	museums	and	further	its	own	name.	In
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the	course	of	the	evening,	hypocrisies	arose	surrounding	the	meaning	of	
citizenship,	ownership,	and	the	nature	of	partnerships	among	heritage	
organizations	and	their	public.	The	elements	of	a	dialogic	approach	(Harrison	
2013)	to	heritage	partnerships	were	present	in	the	panel	members	words	and	
yet	are	absent	when	describing	the	nature	of	these	partnerships.		
	
2.	Ethnography	at	“Museum	of	the	Citizen”	Panel	
2.1	Methodology	
This	study	constitutes	an	ethnography	examining	the	networks	the	British	
Museum	has	created	outside	its	own	walls.	In	writing	this	‘network	
ethnography’,	I	attempt	to	follow	the	suggestions	of	Berthod,	Grothe-Hammer,	
and	Sydow	(2016),	and	apply	a	mix	of	both	qualitative	and	quantitative	research	
methods	to	the	study,	though	I	rely	heavier	upon	my	qualitative	findings.		These	
methods	are	applied	when	examining	the	structure	of	an	interorganisational	
network	and	how	that	plan	produces	and	affects	actions	(Berthod	et	al.	2016).	
	
2.2	Qualitative	and	Quantitative	Research	Methods	
The	data	for	this	study	was	collected	through	observations	of	the	panel	members	
and	physical	audience	participants	as	well	as	their	reactions	to	virtual	audience	
questions	via	Twitter	#MuseumOfTheCitizen.	Additionally,	text	analysis	was	
conducted	on	the	‘Museum	of	the	Citizen’	online	resources	and	promotional	
material.		
	
My	role	as	a	researcher	was	that	of	both	observer	and	participant.	The	event	was	
brought	to	my	attention	through	social	media,	in	the	same	way	as	many	other
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participants.	I	purchased	the	same	£5	ticket	and	sat	in	the	auditorium	seats	along	
with	every	other	audience	member	physically	present.	Though	audience	
members	were	granted	permission	to	ask	questions,	I	chose	to	not	guide	the	flow	
of	conversation	towards	my	personal	research	questions	and	instead	opted	to	
observe	the	panel	discussion	progress	organically.	
	
2.3	The	Research	Field	
The	central	setting	for	this	ethnography	was	the	“Museum	of	the	Citizen”	panel	
that	took	place	between	18:00	and	20:00	in	the	auditorium	of	the	British	
Museum	in	Bloomsbury	on	4	March	2016.	Though	I	estimated	between	one	
hundred	and	one-hundred-and-twenty	physical	audience	members,	I	focused	
primarily	on	the	presentations	and	answers	of	the	five	panel	members	and	the	
two	additional	speakers	at	the	event.	A	secondary,	online	setting	was	also	used	in	
this	study	as	the	event	created	a	virtual	community	through	the	use	of	social	
media	and	a	website.		
	
2.4	Research	Ethics	
For	this	study	I	conducted	my	research	covertly,	but	within	an	entirely	public	
setting.	The	objects	of	my	research,	the	panel	members,	already	had	their	
identities	published	in	advertisements	for	the	events	and	were	prepared	to	
speak	in	a	public	capacity.	With	their	words	and	professional	identities	publicly	
known	and	advertised,	there	was	not	a	need	to	contact	the	speakers	beforehand	
for	the	use	of	their	spoken	content	or	conceal	their	names	and	professions.
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Since	the	audience	members	were	informed	by	the	museum	that	the	event	was	
being	recorded	in	audio	and	visual	format,	they	were	aware	their	words	could	be	
used	publicly.	Their	identities	however,	would	still	remain	anonymous	unless	
voluntarily	offered	by	the	participants	themselves.	My	research	was	not	
concerned	with	the	personal	identities	of	the	participants,	merely	the	panel	
members’	reactions	to	their	words	(whether	verbal	or	virtual).	Therefore,	the	
content	the	audience	members	provided	has	been	used	in	this	study	to	
contextualize	panel	members’	responses,	but	the	personal	identities	of	the	
individuals	remain	anonymous	even	to	this	researcher.		
	
2.5	Reflexivity	
I	recognize	my	position	as	a	Museum	Studies	masters	student	and	current	
volunteer	for	the	British	Museum’s	Community	Engagement	Department	can	
complicate	my	analysis	of	this	topic	and	potentially	leave	me	open	to	bias.	These	
factors	simultaneously	provide	me	with	a	deeper	insight	into	the	museological	
practices	of	the	British	Museum	and	the	historical	contexts	of	these	heritage	
policies;	however,	much	of	my	personal	work	in	museums	has	been	in	the	field	of	
audience	research	and	outreach,	making	me	sensitive	to	the	concerns	of	the	
public	communities.	I	seek	then	to	be	transparent	in	how	these	experiences	
might	affect	my	analysis.		
	
2.6	Theoretical	Framework	
The	academic	theory	that	shapes	this	ethnography	is	hinged	upon	the	idea	that	
heritage	policies	are	more	accurately	understood	as	processes	rather	than	
products	(Howard	2003;	Harrison	2013).	The	museum	historically	has
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perpetuated	and	heightened	its	own	cultural	practices	through	authoritative	and	
social	and	political	platforms	(Bennett	1995).	The	practices	they	bring	into	the	
future	are	depended	upon	their	current	values,	but	these	values	are	strongly	
perpetuated	by	the	more	powerful	actors	(Harrison	2013).			
	
There	are	multiple	actors	that	contribute	to	heritage-production	and	by	
widening	the	network	of	dialogue,	the	previously	excluded	actors	are	given	a	
chance	to	actively	participate	(Harrison	2013).	Naturally	then,	heritage	can	be	
seen	as	a	social	act	and	by	examining	the	conversations	had	among	partners	and	
the	nature	of	their	relationship	to	one	another,	heritage	begins	to	present	itself	in	
a	more	holistic	form.	Heritage	policies	are	created	through	networks	of	
inseparable	actors,	both	tangible	people	and	objects	as	well	as	intangible	
practices	(Harrison	2013).	As	with	any	social	interaction,	power	dynamics	exist.	
Once	we	identify	the	more	powerful	actors,	we	can	begin	to	see	why	particular	
sets	of	values	have	been	highlighted,	and	more	importantly,	what	sets	of	values	
have	been	suppressed.		
	
The	aim	of	a	dialogic	approach	to	heritage	is	to	democratize	the	process	of	
heritage-making	and	actively	seek	out	the	diversity	that	exists	in	the	world	and	
begin	to	incorporate	them	into	mainstream	heritage	policies	as	equally	valuable	
producers	and	consumers	of	heritage	(Harrison	2013:	229).		“Difference	and	
diversity	must	be	presented	not	as	intrinsic,	but	as	something	to	be	chosen	and	
actively	promoted;	not	as	something	that	is	simply	rooted	in	the	past,	but	as	an	
effective	choice	towards	which	societies	must	work	in	the	future”	(Harrison	
2013:	230).	In	circulating	the	notions	that	other	groups	have	about	heritage,
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those	actors	as	well	as	their	ideas	become	more	accepted	and	less	contested	
throughout	the	world	and	the	entire	sector	benefits.		
	
3.	Defining	‘Citizen’	of	the	Museum		
The	event	was	publicized	with	the	tagline:	“Have	your	say	and	help	shape	the	
museum	of	the	future	at	this	special	event”	(Appendix	1).	The	event	aimed	to	
demonstrate	the	British	Museum’s	democratic	practices	in	producing	
collaborative	heritage	policies	by	engaging	with	their	‘citizens’.	Citizenry	is	often	
defined	in	terms	of	inclusion,	but	Miller	and	Yúdice	(2002:	105)	warn	against	
that	fallacy,	considering	the	exclusions	as	well,	“the	non-citizen,	and	their	fate.”	
	
The	term	‘citizen’	generally	produces	ideas	of	nationalism	and	even	patriotism,	
but	the	increasing	emphasis	on	diversity	and	multiculturalism	since	the	late-
twentieth	century	in	the	United	Kingdom	has	generated	more	fluid	notions	of	the	
term	(Feldblum	1997:	103).	The	British	Museum,	a	national	museum,	has	a	
diversely	international	visitor	base.	This	causes	one	to	question:	“what	terms	
define	the	panel’s	use	to	define	a	‘citizen’	of	the	museum?”		
	
Liz	Forgan,	the	British	Museum	Trustee	present	at	the	panel,	stressed	the	goal	of	
the	British	Museum	is	to	make	itself	available	to	the	widest	possible	audience.	
She	specified	who	the	British	Museum	is	aiming	to	initiate	a	dialogue	with;	
defining	the	term	‘citizen’	in	this	context	as	“everybody;	British	citizens	and	
citizens	of	the	world”	(“Museum	of	the	Citizen”	panel).
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The	difficulty	in	this	is	that	‘citizens	of	the	world’	are	not	a	united	community;	
they	have	different	ideas	and	needs	that	can	conflict	with	one	another	(Boniface	
1995:	41).	Tourists	prefer	to	see	as	much	heritage	in	one	location	for	efficiency;	
they	cannot	be	expected	to	travel	to	various	parts	of	the	country	to	see	a	
distributed	collection.	On	the	other	hand,	many	British	citizens	do	not	regularly	
travel	to	Bloomsbury	and	they	would	benefit	the	most	from	UK	object	loans,	
which	have	increased	from	151	locations	to	170	locations	since	2009	("The	
British	Museum	Celebrates	Successes	In	London,	The	UK	And	Around	The	World:	
Annual	Review	Launch	2015").	In	2015,	more	British	citizens	saw	British	
Museum	objects	outside	the	museum	than	in	Bloomsbury	(“Museum	of	the	
Citizen”	panel).	It	is	potentially	for	these	reasons	that	the	British	Museum	has	
largely	developed	partnerships	with	and	loaned	objects	to	museums	outside	of	
London.	This	issue	is	a	concerning	one	that	generates	the	valid	question,	“Can	
tourism	be	democratic;	and	can	the	cultural	heritage	be	accessible	to	all?”	
(Boniface	1995:	12).	
	
4.	Partnerships	and	Possession,	Power,	and	Profit	
4.1	Partnerships	of	Possession	
“Certain	objects	have	the	ability,	through	their	appearance,	association,	history	
and	story	to	fire	the	imagination	of	curators,	public	and	the	media.	These	‘star	
objects’	can	certainly	raise	the	profile	of	the	Museum”	(Roberts	2006:	49).	Steven	
Miller,	one	of	the	speakers	from	Norfolk	Museum	Service,	explained	the	“power	
of	a	British	Museum	object”	in	drawing	in	visitors	(“Museum	of	the	Citizen”	
panel).	In	2014,	the	British	Museum	saw	6.7	million	visitors	in	2014	making	it	
the	most	visited	UK	attraction	("The	British	Museum	Celebrates	Successes	In
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London,	The	UK	And	Around	The	World:	Annual	Review	Launch	2015").	
Additionally,	where	British	Museum	objects	go,	visitors	follow	as	exemplified	
with	the	Dunwich	Museum	in	Suffolk.	This	museum	is	small,	solely	run	by	
volunteers,	yet	saw	20,000	visitors	when	the	British	Museum	loaned	them	the	
Dunwich	Seal	for	an	exhibition	in	2011	(The	British	Museum	2012).	
	
This	collection	and	in	turn	the	cultural	power	the	entire	UK	enjoys	was	built	in	
part	through	the	collecting	practices	of	the	British	Empire.	It	is	no	coincidence	
that	the	greatest	archaeological	collection	in	the	world	is	situated	within	what	
used	to	be	the	largest	empire	of	the	world.	The	political	ownership	of	land	led	to	
the	physical	possession	of	objects.	O’Neill	(2006)	connects	the	European	desire	
to	assemble	empires	with	the	love	of	collecting	objects.		
	
The	extensiveness	and	uniqueness	of	the	collection	are	the	most	impressive	
characteristics	of	the	collection;	there	are	very	few	areas	not	represented	in	it	
and	only	those	poorly	represented	periods	are	considered	for	new	large	
archaeological	acquisitions	(Roberts	2006:	51).	But	alternatively,	all	objects	from	
the	British	Museum	enjoy	a	level	of	status	simply	as	‘British	Museum	objects’;	the	
‘value	addedness’	factor,	or	as	Steven	Miller	described	‘power’	is	prescribed	to	all	
objects	from	the	British	Museum	regardless	of	their	own	merit	as	individual	
objects	(Boniface	1995:	58).	
	
Some	of	the	museum’s	most	prized	objects,	such	as	the	Elgin	Marbles	and	the	
Rosetta	Stone,	have	become	synonymous	with	the	British	Museum	itself	
regardless	of	place	of	origin.		World	Heritage	has	been	embedded	and
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assimilated	into	British	national	heritage	through	these	geographically	non-
confined	collecting	practices	over	the	centuries.	Collecting	objects	from	across	
the	globe	is	British	heritage	in	its	own	right.	Origin	culture’s	claims	to	these	
objects	are	pushed	aside	once	the	objects	are	housed	within	the	British	Museum.	
As	Liz	Forgan	was	speaking	about	the	pride	that	comes	with	a	sense	of	
ownership	over	heritage	as	his	or	her	own,	she	stopped	herself	abruptly	to	add	
as	an	aside,	“I’m	not	talking	about	the	Parthenon	Marbles!”	to	which	the	room	
joined	her	in	laughter	at	the	thought	of	returning	an	object	of	such	value	to	its	
source.	The	British	Museum	in	practice	defines	ownership	of	World	Heritage	
merely	as	possession	of	that	heritage	and	dismisses	any	other	notions.	
	
4.2	Partnerships	of	Profit	
There	is	a	monetary	incentive	for	the	British	Museum	to	loan	objects	to	external	
UK	museums	that	should	not	be	ignored	when	considering	museum	
partnerships.	Object	value	makes	culture	a	profitable	commodity	(Miller	&Yúdice	
2002:	73)	and	that	value	increases	with	respect	to	rarity	and	popularity.	“If	
heritage	was	a	commodity,	‘World	Heritage’	was	the	most	marketable	of	this	
form	of	commodity”	(Harrison	2013:	89).	
	
As	a	national	museum,	visits	to	the	British	Museum’s	permanent	galleries	are	
free	to	all	visitors;	charges	are	only	applied	to	temporary	exhibitions.	This	does	
not	leave	the	British	Museum	to	profit	directly	from	their	world-renown	
collection,	except	through	object	loans	to	museums	that	generally	do	not	have	as	
extensive	or	impressive	of	a	collection.	In	the	face	of	funding	cuts,	“items	like	a	
national	museum	represent	a	unique	selling	proposition	in	the	fight	to	bring	in
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visitors”	(Boniface	1995:	58).	Unsurprisingly	then	given	their	collection,	the	
British	Museum	lends	the	largest	amount	of	objects	to	the	widest	locations	in	the	
world	(“Museum	of	the	Citizen”	website).	Through	object	loans,	the	museums	
involved	can	generate	revenue	from	objects	that	otherwise	would	be	in	storage	
or	viewed	for	free.	Perhaps	this	is	the	incentive	behind	the	British	Museum	
increasing	their	overall	object	loans	by	41%	sine	2009	("The	British	Museum	
Celebrates	Successes	In	London,	The	UK	And	Around	The	World:	Annual	Review	
Launch	2015").	
	
These	exhibitions	essentially	sell	world	heritage	to	a	British	audience	and	even	
re-sell	heritage	back	to	its	source	communities.	Stephen	Welsh,	Curator	of	Living	
Cultures	from	the	Manchester	Museum,	enthusiastically	spoke	of	their	successful	
partnership	with	the	British	Museum	where	the	collaborated	on	the	China:	
Journey	to	the	East	exhibition	(“Museum	of	the	Citizen”	panel).	They	attempted	to	
engage	with	the	Manchester	Chinese	Community	by	inviting	them	to	see	the	
British	Museum’s	collection	of	their	own	heritage.	The	invitations	were	even	sent	
in	Chinese	in	order	to	establish	communication	in	their	own	language.		
	
Though	a	dialogue	was	initiated	in	Chinese,	it	was	not	motivated	by	a	desire	to	
co-produce	their	own	heritage,	but	instead	by	an	opportunity	to	profit	from	them	
after	the	interpretation	of	their	objects	already	occurred.	Rather	than	including	
various	cultures	as	equal	citizens	into	heritage-production,	they	are	creating	a	
system	that	further	exploits	them	as	consumers	of	a	heritage-production	they	
were	excluded	from.	“There	is	a	complicated	relationship	between	the	citizen	
and	its	logocentric	double,	the	consumer”	(Miller	&	Yúdice	2002:	73).
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Consumerism	and	tourism	have	increasingly	been	promoted	within	the	sector	
(Harrison	2013:	106),	particularly	as	funding	becomes	more	insecure.	Howard	
(2003:	203)	asserts	that	the	promise	of	profit	is	behind	the	transition	from	
museums	no	longer	simply	allowing	access,	but	beginning	to	actively	seek	
visitors.	
	
This	is	further	demonstrated	in	the	ticket-purchase	requirement	in	attending	the	
“Museum	of	the	Citizen”	event	and	having	a	platform	on	which	to	speak.	Though	
the	£5	price	of	the	ticket	was	not	steep,	the	purchase	of	the	ticket	reveals	
information	about	the	citizen/consumer:	he	or	she	has	at	least	a	minimal	
disposable	income	and	a	credit	card	for	the	digital	transaction,	the	ability	to	
travel	to	and	from	the	museum,	and	is	either	retired	or	has	the	freedom	to	leave	
work	early	on	a	Friday.	These	qualifications	alone	significantly	reduce	the	ability	
to	attend	the	event	physically.	Even	by	democratizing	the	process	by	offering	the	
event	for	free	would	only	generate	“a	mass	tourism	market	rather	than	an	elite	
tourism	market”	(Boniface	1995:	111)	because	there	are	other	profit-generating	
elements	at	play	with	the	British	Museum.	
	
4.3	Partnerships	of	Power	
Using	the	term	‘citizen’	may	seem	democratic	at	the	surface,	but	a	deeper	
analysis	raises	the	issue	that	the	word	itself	actually	upholds	this	power	relation:	
people	have	to	be	citizens	of	something	larger	then	themselves,	a	network	that	is	
more	important	than	the	individuals	that	compose	it.	Bonnie	Greer,	another	
panel	member,	urged	the	audience	when	talking	of	citizenship	to	consider,	“What
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are	we	a	citizen	to?”	(“Museum	of	the	Citizen”	panel).	Deriving	its	power	from	its	
extensive	and	prestigious	collection,	the	British	Museum	has	amassed	a	network,	
a	citizenry,	of	organizations	and	individuals.		
	
In	describing	what	constitutes	a	successful	partnership,	the	panel	effectively	
endorsed	the	dialogic	heritage	method.	Kenneth	Olumuyiwa	applied	the	same	
characteristics	of	good	partnerships	as	he	does	to	his	friendships;	they	must	start	
with	a	conversation	to	establish:	empathy,	trust,	shared	values,	agreements,	and	
shared	purpose	(“Museum	of	the	Citizen”	panel).	Liz	Forgan	agreed,	adding	
“Mutual	partnerships	work	when	both	sides	give	and	both	sides	receive”	
(“Museum	of	the	Citizen”	panel).	
	
In	practice	however,	museum	professionals	often	clash	with	their	visitors	in	their	
attitudes	on	access	to	the	objects	and	their	interpretation	process	(Howard	
2003).	“The	museum	sphere	has	the	ability	to	act	as	a	discursive,	multi-vocal	
space,	where	the	voice	of	the	‘expert’	is	no	longer	the	loudest”	(Boehm	2015:	
153).	Sustainable	partnerships	will	be	forged	only	once	access	to	the	
management	of	that	heritage	itself	is	widened.	Simply	allowing	access	to	the	
objects	themselves	will	not	produce	strong	relationships;	the	objects	cannot	be	
isolated	from	the	processes	that	involve	them:		
	
“The	challenge	for	museums,	and	the	process	of	heritage	management	
more	generally,	thus	becomes	one	of	finding	ways	of	engaging	
creatively	with	these	objects	so	as	to	facilitate	their	ongoing	
relationships	with	people	and	the	other	objects	around	them	in	the
KYVH7	
	
14	
	
future.	This	means	opening	up	a	dialogue	with	heritage	objects,	places	
and	practices	as	actors	in	their	own	right”	(Harrison	2013:	222).	
	
Even	when	the	division	between	professional	and	visitor	is	removed,	cultural	
differences	of	heritage	values	still	persist.	Since	the	British	Museum’s	collection	
is	comprised	of	objects	from	all	over	the	world,	many	of	these	cultures	constitute	
what	Howard	(2013)	calls	‘insiders’:	individuals	who	feel	entitled	to	objects	
based	on	their	personal	attachment	to	them.	In	a	global	world,	this	could	mean	
geographically,	ethnically,	politically,	or	culturally;	some	people	acquire	a	
possessive	nature	to	certain	objects	throughout	their	lives,	while	others	lose	
them	through	education	or	situation	(Howard	2013:	117).	Dealing	with	‘insiders’	
has	often	created	conflicts	over	ownership	and	access	for	the	British	Museum.	
	
When	asked	by	an	audience	member	if	and	how	the	British	Museum	would	foster	
partnerships	with	religious	minorities,	Steven	Miller	defended	the	museum’s	
current	policy	that	allows	all	visitors	to	use	the	British	Museum	to	their	own	
purpose	and	because	these	can	include	religiously	motivated	ones,	he	sees	no	
reason	to	expand	or	amend	it	(“Museum	of	the	Citizen”	panel).	The	vagueness	of	
this	policy	did	not	satisfy	the	audience	member	and	she	continued	to	press	him	
further	to	clarify	that	the	museum	currently	does	not	invite,	highlight,	or	even	
acknowledge	the	specific	religious	visitor	uses.		
	
It	was	clear	that	he	felt	the	objects’	diverse	source	locations	and	original	
purposes	should	be	satisfactory	regardless	of	the	ways	visitors	are	currently	
engaging	with	them.	He	also	displayed	the	ignorance	experts	often	have	to	the
KYVH7	
	
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power	social	norms	have	over	visitors	in	museums;	without	being	explicitly	
invited	to	do	so,	visitors	do	not	feel	comfortable	acting	outside	their	perception	
of	appropriate	museum	conduct	(Boniface	1995:	24).		
	
Perhaps	this	is	why	an	attempt	is	made	to	downplay	these	cultural	differences	by	
emphasizing	the	greatness	of	the	objects.	Valuing	objects	over	individuals	leads	
to	the	‘custody	battles’	Kenneth	Olumuyiwa	warned	ruins	partnerships.	Bonnie	
Greer	describes	her	walks	through	the	Syrian,	Egyptian,	and	Greek	galleries	at	
the	British	Museum	as	an	exhibition	on	“humanity”	(“Museum	of	the	Citizen”	
panel).	She	emphasized	the	importance	of	considering	all	objects	as	products	of	
one	species:	Homo	sapien	sapien	(“Museum	of	the	Citizen”	panel).	It	is	the	objects	
created,	not	the	cultures	that	created	them	that	are	valued	and	respected.	This	is	
further	supported	as	the	panel	later	condemned	the	current	destruction	of	
archaeological	objects	in	Syria	(“Museum	of	the	Citizen”	panel).		
	
Mainstream	heritage	experts	produce	heritage	based	on	their	own	knowledge	
and	the	values	of	their	own	culture,	largely	excluding	entirely	the	knowledge	and	
values	of	laypersons	and	minorities.	Cultural	heritage	is	a	production	of	the	
entire	world,	“its	appropriate	conduct	must	be	considered	globally”	(Boniface	
1995:111).	London	is	a	vastly	diverse	city,	with	inhabitants	and	tourists	from	
every	corner	of	the	world.	Heritage	values	are	exposed	through	the	ways	
minorities	are	addressed	or	ignored	in	such	events	(Harrison	2013:	224).	
	
Increasing	financial	pressures	of	the	museum	sector	are	disproportionately	
affecting	local	authority	and	smaller	museums	in	the	United	Kingdom,	while
KYVH7	
	
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national	museums	have	faced	little	funding	cuts.	Not	only	does	the	British	
Museum	possess	object	of	great	world	heritage	value,	it	can	use	these	objects	as	
profitable	bargaining	chips	when	forming	partnerships	and	loaning	to	paid,	
temporary	exhibitions.		This	creates	a	hierarchy	of	heritage	with	national	
museums	such	as	the	British	Museum	at	the	top.	Kenneth	Olumuyiwa	was	wise	
to	question	if	successful	partnerships	can	even	exist	within	a	hierarchy	
(“Museum	of	the	Citizen”	panel).	
	
This	hierarchy	is	even	self-proclaimed	by	British	Museum	representative	
Jonathan	Williams	when	he	explicitly	stated	the	museum’s	authority	is	derived	
from	“the	name	that	we	have”	(“Museum	of	the	Citizen”	panel).	As	the	holder	of	
the	‘powerful’	World	Heritage	objects,	it	is	the	British	Museum	that	maintains	
cultural	power	over	citizens,	consumers,	and	partner	museums.	Contrary	to	the	
dialogic	approach	to	heritage,	and	the	panel’s	own	definition	of	a	good	
partnership/friendship,	the	British	Museum	is	actively	perpetuating	their	
powerful	image	at	the	top	of	a	hierarchy;	only	the	British	Museum	can	decide	if	
and	how	it	wishes	to	share	its	cultural	power	down	the	line	to	its	‘partners’.		
	
5.	Conclusion	and	Recommendations	
5.1	Summary	of	Ethnographic	Study	
The	original	promise	to	allow	participants	an	opportunity	to	co-create	the	
museum’s	policies	was	not	kept;	an	hour	and	a	half	event	was	comprised	of	over	
fifty-five	minutes	of	presentations	from	panel	members,	before	inviting	the	
audience	into	the	final	thirty-five	minutes.	Ultimately,	once	that	voice	was	finally	
heard,	it	was	not	listened	to.	The	audience	was	allowed	to	ask	questions,	not
KYVH7	
	
17	
	
offer	up	their	suggestions	or	criticisms	on	the	British	Museum’s	practices.	What	
was	advertised	as	an	opportunity	to	converse	as	equals,	resulted	in	re-affirming	
notions	knowledge	as	power.	This	format	left	the	representatives	of	the	British	
Museum	with	the	final	word,	a	sign	of	authority	over	the	audience,	not	the	other	
way	around.			
	
With	the	opportunity	for	the	public	to	interact	openly	and	in	close	proximity	with	
policy-makers,	I	was	hoping	to	witness	dialogical	heritage	production,	but	
instead	was	left	wondering,	“Why	the	terms	‘citizen’	and	‘consumer’	of	World	
Heritage	seem	to	be	interchangeable	and	how	an	opportunity	for	co-heritage-
production	manifested	itself	into	a	platform	to	uphold	exclusion?”	Ultimately,	
type	of	partnership	described	at	this	event	actually	goes	against	the	dialogic	
model	of	they	aimed	for	and	instead	reaffirms	the	existing	barrier	between	
citizens	and	the	museum	(Harrison	2013).		
	
5.2	Suggestions	for	Further	Ethnographic	Research		
A	more	in-depth	network	ethnography	applying	the	same	suggestions	from	
(Berthod	et	al.	2016)	could	include	research	reviewing	each	of	the	professional	
partnerships	with	other	museums,	both	present	and	past.	Liz	Forgan	of	the	
British	Museum	alluded	to	“failed”	partnerships	when	speaking	and	the	actions	
to	continually	forge	new	partnerships	(“Museum	of	the	Citizen”	panel).	The	
numbers	and	durations	of	these	partnerships	could	be	explored	qualitatively	
while	qualitative	interviews	or	questionnaires	could	provide	reasons	for	why	
these	partnerships	were	either	successful	or	unsuccessful.
KYVH7	
	
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This	research	should	not	only	further	an	academic	discussion	on	heritage-
production,	but	be	representative	to	the	theory	itself.	’Scholarship’	should	not	
take	precedence	over	the	other	actors	involved	(Boardman	2006:	35).	An	
exploration	into	the	communities	excluded	from	heritage-production	could	
balance	the	narrative	by	widely	distributing	the	scrutiny	of	the	topic	and	making	
democratic	co-production	more	difficult	for	the	currently	powerful	actors	to	
ignore.	
	
Acknowledging	the	power	‘citizens’	or	consumers	of	the	museum	have	over	
heritage	policy	will	increase	transparency	and	openness	between	policy-makers	
and	those	whom	the	policies	affect.	Once	the	issue	is	acknowledged,	the	voices	of	
previously	excluded	communities	can	be	listened	to	as	co-producers	in	the	
heritage-production	process	and	management	of	museum	collections	(Boehm	
2015).
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Bibliography	
Bennett,	T.	The	Birth	Of	The	Museum:	History,	Theory,	Politics.	1st	ed.	London:	Routledge,	
1995.	Web.	18	Apr.	2016.	
	
Berthod,	O.,	Grothe-Hammer,	M.,	and	Sydow,	J.	2016.	“Network	Ethnography:	A	Mixed-
Method	Approach	for	the	Study	of	Practices	in	Interorgranizational	Settings”.	
sagepub.com, 2016. Web. 16 Apr. 2016.
	
Boardman,	J.	"Archaeologists,	Collectors,	And	Museums".	Who	Owns	Objects?:	The	Ethics	
and	Politics	of	Collecting	Cultural	Artefacts.	E.	Robson,	L	Treadwell	and	C.	Gosden.	
1st	ed.	Oxford:	Oxbow	Books,	2006.	33-46.	Print.	
	
Boehm,	H.	"Community	Engagement,	Local	Identity	and	Museums:	A	Review	of	Past	
Heritage	Initiatives	and	Recent	Developments	on	the	Island	of	Saba”.	Managing	
Our	Past	Into	The	Future:	Archaeological	Heritage	Management	In	The	Dutch	
Caribbean.	Corinne	L.	Hofman	and	Jay	B.	Haviser.	1st	ed.	Leiden:	Sidestone	Press,	
2015.	153-168.	Print.	
	
Boniface,	P.	Managing	quality	cultural	tourism.	London:	Routledge,	1995.	Print.	
	
"British	Museum:	Policy	on	Acquisitions".	britishmuseum.org.	2007.	Web.	15	Apr.	2016.	
	
Harrison,	R.	Heritage.	Milton	Park,	Abingdon:	Routledge,	2013.	Print.	
	
Howard,	P.	Heritage.	London:	Continuum,	2003.	Print.	
	
Feldblum,	M.	‘”Citizenship	matters”:	Contemporary	Trends	in	Europe	and	the	United	
States’	Stanford	Humanities	Review	5,	no.	2	(1997):	96-113.	Print.		
	
Miller,	T.,	and	G.	Yúdice.	Cultural	Policy.	London:	Sage	Publications,	2002.	Print.	
	
“Museum	of	the	Citizen”.	2016.	Panel.	
	
"Museum	of	The	Citizen".	Citizen.britishmuseum.org.	2016.	Web.	15	Apr.	2016.	
	
O’Neill,	M.	“Repatriation	And	Its	Discontents”.	Who	Owns	Objects?:	The	Ethics	and	Politics	
of	Collecting	Cultural	Artefacts.	E.	Robson,	L.	Treadwell	and	C.	Gosden.	1st	ed.	
Oxford:	Oxbow	Books,	2016.	105-128.	Print.	
	
Roberts,	P.	"Barriers	Or	Bridges?	Museums	And	Acquisitions	In	The	Light	Of	New	Legal	
And	Voluntary	Codes".	Who	Owns	Object?:	The	Ethics	and	Politics	of	Collecting	
Cultural	Artefacts.	E.	Robson,	L.	Treadwell	and	C.	Gosden.	1st	ed.	Oxford:	Oxbow	
Books,	2006.	47-60.	Print.	
	
"The	British	Museum	celebrates	successes	in	London,	the	UK	and	around	the	world:	
Annual	Review	Launch	2015".	britishmuseum.org.	Web.	15	Apr.	2016.	
	
The	British	Museum.	Museums	and	galleries	in	partnership	across	the	UK	...	with	the	
British	Museum.	London:	The	British	Museum,	2012.	Print.
KYVH7	
	
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Appendix	1
KYVH7	
	
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Appendix		
	
	
	 	
1
Human Participant Research Application Form
for Student Coursework
This form is intended for UCL Institute of Archaeology students and those doing the joint
Archaeology/Anthropology degree. It should be submitted for approval by your course coordinator or
tutor, as specified in class or in your course handbook. This form is designed to be filled in using
Microsoft Word.
You will normally be notified of the outcome within 2 weeks of submitting your application.
Section A. Personal Details
Name Allison Kopplin
Email address allison.kopplin.15@ucl.ac.uk
Course ARCLG209: Heritage, Globalisation and Development
Course
coordinator
Rodney Harrison
Application date 13 April 2016
Essay or project
Submission date
22 April 2016
Section B. Description of Proposed Research
B1. Essay or project title.
Ethnography: Partnerships of Power (working title)
B2. Give a brief overall description of your research.
I observed the Museum of the Citizen panel event at the British Museum. The panel
was composed of members of organizations and museums the British Museum
partners with. The event was presenting the ways in which the British Museum is
managing the heritage and partnering with external museums and other cultural
organizations to share that heritage with a wider audience. Its goal was publisisd as a
way to increase transparency and agency with the audience. After each panel member
presented, they answered audience questions (those in person as well as asked via the
internet).
B3. Outline your main research questions and aims.
1. How does the British Museum perceive ownership and access of the World
KYVH7	
	
22	
	
	
	 	
2
Heritage they posess?
2. What does the British Museum see is the role of the public in heritage policy
development?
Section C. Participant Details
C1. What age groups will you be recruiting? Tick all that apply.
Children (under 15 years)
Young adults (15-17 years)
Adults (18 and over)
C2. Will you be recruiting any of the following? Tick all that apply.
Vulnerable adults (those without capacity to give informed consent,
including those with learning disabilities, mental health issues or dementia)
Prisoners or young offenders
Asylum seekers or refugees
Public figures, such as politicians, judges, journalists or artists
NHS patients
Friends or family
Other UCL students
I will not be recruiting from any of these groups
C3. Explain how you will be identifying and recruiting participants.
The data will come from individuals participating and presenting at the Museum of
the Citizen panel event at the British Museum.
KYVH7	
	
23	
	
	
	
	 	
3
Section D. Proposed methods and data
D1. Which of the following methods will you be using? Tick all that apply.
Interviews: in person via skype via email
Questionnaires: in paper form online
Focus groups
Observations of human behaviour
Secondary datasets (data collected previously by others)
Other (please describe).
Other: Text analysis of published British Museum printed and online material
D2. Describe how these methods will applied to your research subjects.
I will observe the presenations of panel members and responses to audience questions
as well as analyze the publisised materials relating to the event to explore the ways
the British Museum presents their partnerships and responds to external questions.
D3. Where will you be collecting your data? e.g.: schools, museums, public spaces,
within particular communities. Please give the names of any organisations involved,
if known.
The British Museum Museum of the Citizen panel event
D4. What data will your research generate? Tick all that apply.
Notes
Interview or focus group transcripts
Photographs
Film or video recordings
Audio recordings
KYVH7	
	
24	
	
	
	
	 	
4
Other (give details).
D5. What position will you take regarding anonymisation of participants during data
collection and/or reporting? Note that you do not need to name a person for their
opinion to have weight. This may be achieved by using a role-specific pseudonym,
such as ‘a curator’, ‘a professional illustrator’, ‘an academic’ etc.
Some or all participants will be anonymised
Some or all participants may be identifiable
D6. Which of the following will apply to your participants? Tick all that apply.
Participants will be fully anonymised. No individuals will be linked to
the data they provide, at any stage of my research.
Participants will be partially anonymised. Names will be withheld, but
it may be possible to identify individuals from the data they provide.
Participants will be named in my research notes, and their identity
linked to the data they provide, but names will not appear in the final report.
Participants will be clearly identified in the final report.
D7. If you ticked more than one box in the previous section, please explain in more
detail which recruits the different degrees of anonumisation/identification refer to.
D8. If any participants will be identified, or potentially identifiable during data
collection and/or reporting, please explain why this is considered necessary.
The professional position of some individuals was publicly stated at the panel. Their
positions within their museums are relevant to the research question and the entire
panel was recorded by the British Museum, so the information they provide can be
linked to the individual.
D9. Will you be filming or photographing people, in such a way that they could be
identifiable from the images.
KYVH7	
	
25	
	
	
	
	 	
5
Yes No
If ‘yes’, please explain further.
Section E. Risks and benefits
E1. List all the countries where you will be working.
UK
E2. Will data collection pose any risks to yourself? Risks might include lone working
in potentially unsafe environments, physical risks associated with experimental
research, or visiting countries where the Foreign and Commonwealth Office has
advised against all travel (see https://www.gov.uk/foreign-travel-advice).
Yes No
E3. Will you be dealing with sensitive or potentially distressing subject matter? This
might include experiences of violence, abuse or exploitation or illegal behaviour.
Yes No
E4. Is there likely to be significant risk of harm to the rights and wellbeing of
participants (physical, emotional, psychological, reputational, legal or financial) as a
result of taking part in your research?
Yes No
If ‘yes’ please explain further.
E5. Will any of your research be conducted covertly (carried out without the
knowledge or active consent of the participants, or by misleading participants about
the purpose of the research)?
Yes No
If ‘yes’ please explain why this might be necessary.
It is not necessary to identify the participants and obtain explicit consent because all
KYVH7	
	
26	
	
	
	
	 	
6
the information is open to the public. All participants are aware there is a public
audience and are speaking at a public forum, crucial to examining the persona the
British Museum is presenting to the public.
E6. How might your research benefit participants?
Participants might become aware of the ways their partnerships are perceived by the
public and where they fall short.
Section F. Dissemination of results
F1. Will the results of your research be reported to participants?
Yes No
If ‘yes’, please explain how you plan to do this.
Section G. Further comments and statement of understanding
G1. Do you have any further comments or questions?
G2. Please check the following boxes to complete your application.
I agree that I have read the ethical guidelines for student dissertations
provided online at: http://www.ucl.ac.uk/archaeology/research/ethics
I undertake to conduct this research in the manner advised.
I agree that, if any of the answers given above change due to
modification of my research design, I will inform tmy course coordinator
immediately, and seek additional approval for my research.
I understand that I must wait for ethics approval before collecting any
research data from human participants.
KYVH7	
	
27	
	
	
7
FOR OFFICE USE ONLY
UCL Research Ethics Committee approval required? Yes No
REC reference Date obtained:
DBS checks required? Yes No
External ethics approval required? Yes No
UCL Data protection to be informed? Yes No
Risk Assessment required? Yes No
Special Instructions for student:
Date IoA Approval Granted: 15/04/2016
Authorized by: Rodney Harrison Other (please specify)

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