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Jessica Wicks
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Help Desk Call 2
1.
Help DeskBest PracticesCall
#2
2.
3.
Give your name.
4.
5.
Get the caller’s
name.
6.
7.
Double-check the spelling.
8.
9.
Clarify the issue.
10.
11.
Keep up on
college policies.
12.
13.
Refer the caller
to the experts.
14.
15.
Try to suggest
a solution.
16.
17.
Provide pertinent information.
18.
19.
Make sure you’ve
addressed all questions.
20.
21.
Provide a pleasant
goodbye.
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