1. Heat Development Solutions Ltd.
We care about your goals

2. Who are we?
Heat Development Solutions is a consulting company,
specialized in human capital training and development.
Our mission is to help our customers turn their human
capital into their competitive edge.
Our aim is to provide solutions which consider and
support our clients' business goals.

3. What We Do?
Training
HR Consulting
Teambuilding
Mystery Shopping
Annual Survey „Tendencies In Sales“

4. Training Approach
We adopt an individual approach to our clients by focusing on their
specific objectives and needs in every training project.
We provide practical knowledge and skills that have relation to our
participants real work.
We apply interactive training approach that allow learners to
participate actively in the learning process. The trainer's role is to
provide direction and to create an atmosphere where participants
are able to discover the learning material by their own. To make our
trainings memorable, we use a wide variety techniques, such as
simulations, work in small groups, discussions, case studies, role
plays, etc.

5. Training- competency areas
Management and Leadership Skills
Sales and Negotiation
Customer Care
Human Capital
Personal Development
Administrative Skills
Teamwork
Project Management
Finance
Marketing and PR

6. HR Consulting
Internal Organization Surveys (ESS, 360° feedback)
Training Needs Analysis and Evaluation
Performance Management
Assessment Centers

7. Teambuilding
We are experts in training and are coming from the business sphere.
That is why we understand dynamics of the business environment
and we could solve real teamwork problems.
We can offer various themes, with different duration, they could be
indoor or outdoor, more or less extreme, etc. They are consistent
with the needs of the client and the group profile.
Our teambuilding activities are interactive and full with adventures
but mainly focused on real business practice.

8. Mystery Shopping
Acquiring objective information about your customers
experience
Comparison with competitive companies
Rewarding good performance and identifying areas for
improvement
Identifying training needs
Measuring training programs effectiveness
Finding opportunities for increasing business through better
customer service

9. Survey „Tendencies In Sales“
Висш Мениджмънт Мениджър Продажби Търговец
100% 95%
benchmark your company;
88%
75% 74%
40%
learn the tendencies and specifics in
sales management for different
Нашите търговци се фокусират в Нашата CRM система в голяма степен
industries and regions in the country продажби, ориентирани към решения за
клиента, а не ориентирани към продукта
подобрява ефективността в нашата
търговска функция
define your strengths and needs for
improvements; Привлечени нови клиенти 36%
Цялостно увеличение на търсенето в бранша 16%
take important decisions, supported Увеличение на средните продажби на клиент 13%
and based on facts;
Повишена компетентност на търговския
11%
персонал
Привличане на ключов клиент 11%
have detailed information that covers 60%
50%
50%
0% 5% 10% 15% 20% 25% 30% 35% 40%
various aspects of the sales process 40%
30%
27%
Отговорили "Да"
and sales organization. 20%
10%
0%
2006г. 2007г.

10. Some of Our Clients

11. Contact Information
Varna 9000
22, Parva Str.
Business Center Euxinograd,
fl.3, Offices 311 and 314
tel./fax: + 359 52 361 663
E-mail: office@heatds.com
www.heatds.com