Healthcare Quality Data for Consumers

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Quality data reporting, can private hospitals take the lead? (Clinician presentation to Panel session) Consumers demand transparency and ‘data geeks’ promise use ‘visualisation’, but how and why should private hospitals report their data? Can the private hospital sector take a lead? See the clinician perspective (we are all consumers - not just patients) from a panel containing a private hospitals chain CEO, a clinician and the policy manager of Consumers Health Forum.

DC2HC - Turning DiseasedCare into HealthyCare
A/Prof. Douglas Fahlbusch, MBBS, FANZCA, MAICD, GDM - 5APR2022
Quality data reporting
Can private hospitals take the lead?

Data is siloed
Key Impacts:

1. Duplication of effort (data entry & storage)

2. Inefficient processes

3. Rising costs

4. Increased risk

-> Unhappy patients

-> Unhappy staff (clinicians and administrators)

-> dissatisfaction, burnout …
Ever been a patient?
Douglas Fahlbusch Consulting

Template by
I’m a doctor:
• Specialist Anaesthetist nearly 20 years

• Management training (GDM)

• Director training (GAICD)

I’m a patient:
• 2012 Cancer

• 2021 Trauma

Collected thoughts:
• Author
Douglas Fahlbusch Consulting
Proactive HealthCare, rather than reactive DiseaseCare
Who am I?

Problem is less about tech -

More about change/innovation.

We need to discover ‘what matters most’
Douglas Fahlbusch Consulting

Consumers
Everyone in Australia consumes healthcare
https://www.aihw.gov.au/reports/australias-health/australias-health-2016-in-brief/contents/what-services-do-we-use
Who can tell us?
Not only patients - staff, doctors, referrers, rehabilitation …

What would VMO’s
like?
Peer (aggregate) data
Own data
Self-improvement, CPD
- helps patients, hospitals, healthcare
Competitive natures …

Outcomes
Douglas Fahlbusch Consulting
What
actually
matters?
Cost
User Experience

Take the lead?
Volume of cases

Urgency of hospitalisation

Self-determinism
Douglas Fahlbusch Consulting

Why?
- Innovation > Compliance

- Efficiency

- Outcomes
Douglas Fahlbusch Consulting

www.douglasfahlbusch.com
Looking for an operations partner

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Healthcare Quality Data for Consumers

1. DC2HC - Turning DiseasedCare into HealthyCare A/Prof. Douglas Fahlbusch, MBBS, FANZCA, MAICD, GDM - 5APR2022 Quality data reporting Can private hospitals take the lead?

2. Data is siloed Key Impacts: 1. Duplication of effort (data entry & storage) 2. Inefficient processes 3. Rising costs 4. Increased risk -> Unhappy patients -> Unhappy staff (clinicians and administrators) -> dissatisfaction, burnout … Ever been a patient? Douglas Fahlbusch Consulting

3. $198B AUD p.a. 20% waste

4. Template by I’m a doctor: • Specialist Anaesthetist nearly 20 years • Management training (GDM) • Director training (GAICD) I’m a patient: • 2012 Cancer • 2021 Trauma Collected thoughts: • Author Douglas Fahlbusch Consulting Proactive HealthCare, rather than reactive DiseaseCare Who am I?

5. Problem is less about tech - More about change/innovation. We need to discover ‘what matters most’ Douglas Fahlbusch Consulting

6. Consumers Everyone in Australia consumes healthcare https://www.aihw.gov.au/reports/australias-health/australias-health-2016-in-brief/contents/what-services-do-we-use Who can tell us? Not only patients - staff, doctors, referrers, rehabilitation …

7. What would VMO’s like? Peer (aggregate) data Own data Self-improvement, CPD - helps patients, hospitals, healthcare Competitive natures …

8. Outcomes Douglas Fahlbusch Consulting What actually matters? Cost User Experience

9. Take the lead? Volume of cases Urgency of hospitalisation Self-determinism Douglas Fahlbusch Consulting

10. Why? - Innovation > Compliance - Efficiency - Outcomes Douglas Fahlbusch Consulting

11. www.douglasfahlbusch.com Looking for an operations partner

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