The document discusses McKesson's Healthcare Performance Benchmarks, which help organizations evaluate their quality and utilization metrics against national and peer group standards. It emphasizes the importance of using comparative data for performance improvement and engaging physicians in discussions about quality and safety. The benchmarks allow healthcare leaders to access timely data necessary for enhancing clinical performance and achieving better financial outcomes.

1. Healthcare Performance Benchmarks™
Benefits As health reform becomes reality, Our solution provides the following
healthcare organizations must metrics:
– Enables comparison of your examine their performance for Quality Benchmarks
organization’s internal quality and utilization gaps. To
performance against the increase reimbursement and minimize – Risk-adjusted mortality index
performance of other penalties, organizations must not
organizations – Risk-adjusted post-operative
only demonstrate improved quality,
infection index
but also rank in the top performance
– Supports easy identification of
percentiles. – Centers for Medicare & Medicaid
opportunities for improvement
Services (CMS) core measures
– Provides meaningful Respond Proactively
comparative data that McKesson’s Healthcare Performance – The Joint Commission core
your organization can use Benchmarks™ enables organizations measures
to engage physicians in to respond to health reform initiatives – Agency for Healthcare Research
performance discussions and proactively address performance and Quality (AHRQ) measures
concerns. Our solution enables
– Gives your organization organizations to measure severity- Patient Safety Benchmarks
access to the right data, which adjusted outcomes in quality, safety,
can serve as a catalyst to patient satisfaction and utilization. By – Risk-adjusted patient safety index
accelerate the improvement comparing these results to those of
process other organizations, each facility can – AHRQ patient safety measures
rank its performance against national Patient Satisfaction Benchmarks
benchmarks.
– Hospital Consumer Assessment of
Drive Performance Improvement Healthcare Providers and Systems
With dozens of peer groups and 6,000 (HCAHPS) composites
hospitals available for comparison,
DRG Utilization
healthcare leaders will know how
they fare on the national, state and – Severity-adjusted length of stay
regional level – or even against
competitors – on a day-to-day basis. – Severely ill patients
By understanding how the quality of
today’s care will affect tomorrow’s – Severity-adjusted pricing
financial success, leaders can drive comparison
sustainable clinical performance
– Severity-adjusted utilization
improvement.
detail
View Accurate, Balanced Metrics – Admission and discharge source
Performance improvement requires and type
accurate data that demonstrates a
clear opportunity for improvement. – Co-morbidities
Metrics must be carefully selected to
ensure a balance between quality and
financial performance.

2. Quality Patient Safety Patient Utilization
Satisfaction
Comparative Peer Groups Data Sources • CMS • CMS-MEDPAR • CMS • CMS-MEDPAR
• Joint • State Data Files • State Data Files
McKesson provides a Commission • Hosp Assoc Files • Hosp Assoc Files
comprehensive library of Risk Adjustment N/A APR-DRG N/A APR-DRG
comparative peer groups,
“Peer” or Up to 5 Up to 5 Up to 5 Up to 5
including these options:
“Cohort” Groups
Available
– National
– State, region and city Use Meaningful Data Develop an Analytics Strategy
Benchmark values are provided Benchmark data provides a much-
– Rural area in aggregate and for APR-DRG needed external perspective when
risk of mortality or severity of assessing internal performance.
– Metropolitan area
illness. Where applicable, severity Clinical practice patterns are
– CMS Recovery Audit adjustments are included to factor difficult to change. Meaningful
Contractor (RAC) region in patient acuity levels. Comparative comparative data serves as a catalyst
data is updated quarterly or for performance improvement:
– Bed size annually to reflect changing
performance. Hospital-specific data – Modeling the potential
– Specific health systems is updated daily to ensure a timely reimbursement impact of pay-for-
view of organizational performance. performance programs
– Individual hospitals
Learn from Comparative – Understanding a competitor’s
– Clinical specialties
Peer Groups quality, satisfaction, safety and
– Disease-specific certification financial performance
Hospitals can select peer groups
based on general criteria, such as – Engaging physicians in clinical
– Clinical recognition, such
geography or bed size, or choose performance improvement
as the ANCC Magnet
to include only hospitals that have
Recognition Program®
been nationally recognized for best – Understanding root causes
practice in nursing, or in a specific of underperforming publicly
clinical specialty. Metrics can reflect reported metrics
either the median or the top 10th
percentile. Hospitals can easily set – Enabling compliance with
either achievable or aggressive the ongoing practitioner
performance targets based on their performance evaluation (OPPE)
internal objectives. process by including benchmark
data in physician scorecards
For More Information
For more information on Healthcare Performance Benchmarks, contact
McKesson Provider Technologies your account executive or visit www.mckesson.com/enterpriseintelligence.
5995 Windward Parkway
Alpharetta, GA 30005 Copyright © 2011 McKesson Corporation and/or one of its subsidiaries. All rights reserved. Healthcare
Performance Benchmarks is a trademark of McKesson and/or one of its subsidiaries. All other product or
company names mentioned may be trademarks, service marks or registered trademarks of their respective
http://www.mckesson.com companies. RMG118-05/11