This document discusses health literacy and patient safety. It notes that limited health literacy is associated with worse health outcomes and higher costs. Patients often do not understand medical instructions or consent documents. The "gap" in communication and health literacy puts patients at risk. The Patient Safety Alliance works to empower patients and support healthcare professionals to reduce medical errors. They provide workshops, tools, and a proposed "Digital Consents" system to help bridge this gap through improved education and informed consent processes. The benefits of such approaches could include more transparency, shared decision making, and protecting both patients and providers medico-legally.
Failure to Rescue is ranked #2 in healthcare claims in Canada (HIROC, 2017) Additionally, Health Standards Organization (HSO) recently updated the critical care and inpatient services standards sets to include requirements supporting the recognition and response to clinical deterioration.
Full details: https://goo.gl/cfTUrm
This interactive webinar is part of the world tour series designed by the World Health Organization's Patients for Patient Safety (PFPS) Global Network and hosted by Patients for Patient Safety Canada, the patient-led program of the Canadian Patient Safety Institute, a WHO Collaborating Centre on Patient Safety and Patient Engagement.
At the end of the session patient/family champions as well as health authorities will leave armed with best practices, resources and ideas on how to open the door for patient/family engagement with health authorities and how to make the most of the time together.
The goal of this virtual discussion is to explore practical solutions for keeping seniors safe. The ideas are drawn from real life experiences noting how COVID-19 impacted seniors, their loved ones as well as healthcare workers and leaders.
The focus of the discussion is on identifying safety risks together with practical solutions for seniors who live at home, in residences and long-term care facilities.
Name Group :
Hardiana Hardiana0512@gmail.com
Rara Wahdiana rara.wahdiana3@gmail.com
Yuni Maisaroh yuni_mai@yahoo.co.id
Nursing academy of east kotawaringin
www.akperkotim.ac.id/web/
Failure to Rescue is ranked #2 in healthcare claims in Canada (HIROC, 2017) Additionally, Health Standards Organization (HSO) recently updated the critical care and inpatient services standards sets to include requirements supporting the recognition and response to clinical deterioration.
Full details: https://goo.gl/cfTUrm
This interactive webinar is part of the world tour series designed by the World Health Organization's Patients for Patient Safety (PFPS) Global Network and hosted by Patients for Patient Safety Canada, the patient-led program of the Canadian Patient Safety Institute, a WHO Collaborating Centre on Patient Safety and Patient Engagement.
At the end of the session patient/family champions as well as health authorities will leave armed with best practices, resources and ideas on how to open the door for patient/family engagement with health authorities and how to make the most of the time together.
The goal of this virtual discussion is to explore practical solutions for keeping seniors safe. The ideas are drawn from real life experiences noting how COVID-19 impacted seniors, their loved ones as well as healthcare workers and leaders.
The focus of the discussion is on identifying safety risks together with practical solutions for seniors who live at home, in residences and long-term care facilities.
Name Group :
Hardiana Hardiana0512@gmail.com
Rara Wahdiana rara.wahdiana3@gmail.com
Yuni Maisaroh yuni_mai@yahoo.co.id
Nursing academy of east kotawaringin
www.akperkotim.ac.id/web/
From disease-centered to patient-centered communication in breast cancerKathi Apostolidis
Breast cancer patient perspectives and experiences in patient-doctor communication
Are physicians educated and skilled to communicate difficult diagnoses to cancer patients?
What is patient centered communication?
How doctors think
As patients and families impacted by harm, we imagine progressive approaches in responding to patient safety incidents – focused on restoring health and repairing trust.
We can change how we respond to healthcare harm by shifting the focus away from what happened, towards who has been affected and in what way. This is your opportunity to hear about innovative approaches in Canada, New Zealand, and the United States that appreciate these human impacts.
This interactive webinar is hosted by Patients for Patient Safety Canada, the patient-led program of the Canadian Patient Safety Institute and the Canadian arm of the World Health Organization Patients for Patient Safety Global Network.
Do you know where the term “shared decision making” was first used…or when the first center dedicated to its research and implementation was opened? Our infographic “Shared Decision Making through the Decades” will take you on a historical journey through four decades of shared decision making to understand where it is today and what the future might hold.
Free book on patient safety by Dr Aniruddha Malpani
Medical errors can be a nightmare – both for patients, and for doctors. However, this is one of those topics which we prefer to sweep under the carpet, because it can be so emotionally charged.
This book provides a holistic overview of medical errors from multiple perspectives. Doctors, nurses, pharmacists, other healthcare providers, pharmaceutical companies, insurers and patients themselves all need to work together to promote patient safety.
Starting with the basics as to why medical errors are still so common, this book highlights what needs to be done to keep patients safe. Reading this book may help to save your life, or that of a loved one. If you are a patient, please read it before you go to the doctor . If you are a doctor, please read it before you see your next patient !
The Hospital Harm Project is a partnership between the Canadian Institute for Health Information (CIHI) and the Canadian Patient Safety Institute (CPSI) aimed at answering the question, "how often do patients experience harm in hospital?" Through this collaboration, decision-makers, hospital executives, clinicians and policy-makers have access to important information on patient safety in acute care hospitals and how to improve it.
This presentation is by Mr.Parag Vora at the Putting Patients First Conference on 20th Oct,10. Topic "Producing patient educational material in India". HELP is the world's largest the worlds largest free patient education library - www.healthlibrary.com
Patient Focus within Healthcare CongressesPYA, P.C.
As the doctor-patient relationship evolves, the terms “patient activation and engagement” are cropping up more frequently in healthcare circles, including the International Pharmaceutical Congress Advisory Association (IPCAA) Conference in Philadelphia. PYA Principal Kent Bottles, MD, who is also chief medical officer of PYA Analytics, presented “Patient Focus within Healthcare Congresses.”
Krames Patient Education is the only choice for enterprise-wide patient education. In this presentation, practices will learn who Krames Patient Education is and What we can do for you.
We will review Patient-Centered Care and Patient Education; The Case for a Patient Education Investment, The Krames Differencet; Return on Investment; and Krames Solutions.
At the end of this 90 minute session patient/ family/ advisors/ champions as well as health providers/ leaders/ authorities will leave with at least one practical idea to apply to patient advisor training as a result of their increased understanding of:
Current training programs and models in use across Canada
Training needs of patient advisors at different system levels
Gaps in training needs and ideas on how to fill them
Available supporting resources and leading practices
The keynote address was delivered at the NYSAVSA Annual Conference on June 7, 2012 in Geneva, NY. The purpose of the address was 3-fold: (1) Outline what patient- and family-centered care is, its core components, and benefits; (2)Highlight some best practice volunteer programs aligned with the PFCC philosophy; (3) Provide conference participants with an assessment grid to evaluate their volunteer programming based on two PFCC standards and walk away from the presentation with concrete strategic next steps to enhance and strengthen their volunteer programming based on the PFCC model and philosophy.
Family members are a vital part of the healthcare team and are often best positioned to recognize the sometimes subtle, yet very important changes in their loved one's condition that may indicate deterioration. You may not know WHAT is wrong, but you know something just isn't right. Empower yourself and your loved ones with information and resources to help you recognize the signs of deteriorating patient condition and effectively discuss your concerns with the healthcare provider.
From disease-centered to patient-centered communication in breast cancerKathi Apostolidis
Breast cancer patient perspectives and experiences in patient-doctor communication
Are physicians educated and skilled to communicate difficult diagnoses to cancer patients?
What is patient centered communication?
How doctors think
As patients and families impacted by harm, we imagine progressive approaches in responding to patient safety incidents – focused on restoring health and repairing trust.
We can change how we respond to healthcare harm by shifting the focus away from what happened, towards who has been affected and in what way. This is your opportunity to hear about innovative approaches in Canada, New Zealand, and the United States that appreciate these human impacts.
This interactive webinar is hosted by Patients for Patient Safety Canada, the patient-led program of the Canadian Patient Safety Institute and the Canadian arm of the World Health Organization Patients for Patient Safety Global Network.
Do you know where the term “shared decision making” was first used…or when the first center dedicated to its research and implementation was opened? Our infographic “Shared Decision Making through the Decades” will take you on a historical journey through four decades of shared decision making to understand where it is today and what the future might hold.
Free book on patient safety by Dr Aniruddha Malpani
Medical errors can be a nightmare – both for patients, and for doctors. However, this is one of those topics which we prefer to sweep under the carpet, because it can be so emotionally charged.
This book provides a holistic overview of medical errors from multiple perspectives. Doctors, nurses, pharmacists, other healthcare providers, pharmaceutical companies, insurers and patients themselves all need to work together to promote patient safety.
Starting with the basics as to why medical errors are still so common, this book highlights what needs to be done to keep patients safe. Reading this book may help to save your life, or that of a loved one. If you are a patient, please read it before you go to the doctor . If you are a doctor, please read it before you see your next patient !
The Hospital Harm Project is a partnership between the Canadian Institute for Health Information (CIHI) and the Canadian Patient Safety Institute (CPSI) aimed at answering the question, "how often do patients experience harm in hospital?" Through this collaboration, decision-makers, hospital executives, clinicians and policy-makers have access to important information on patient safety in acute care hospitals and how to improve it.
This presentation is by Mr.Parag Vora at the Putting Patients First Conference on 20th Oct,10. Topic "Producing patient educational material in India". HELP is the world's largest the worlds largest free patient education library - www.healthlibrary.com
Patient Focus within Healthcare CongressesPYA, P.C.
As the doctor-patient relationship evolves, the terms “patient activation and engagement” are cropping up more frequently in healthcare circles, including the International Pharmaceutical Congress Advisory Association (IPCAA) Conference in Philadelphia. PYA Principal Kent Bottles, MD, who is also chief medical officer of PYA Analytics, presented “Patient Focus within Healthcare Congresses.”
Krames Patient Education is the only choice for enterprise-wide patient education. In this presentation, practices will learn who Krames Patient Education is and What we can do for you.
We will review Patient-Centered Care and Patient Education; The Case for a Patient Education Investment, The Krames Differencet; Return on Investment; and Krames Solutions.
At the end of this 90 minute session patient/ family/ advisors/ champions as well as health providers/ leaders/ authorities will leave with at least one practical idea to apply to patient advisor training as a result of their increased understanding of:
Current training programs and models in use across Canada
Training needs of patient advisors at different system levels
Gaps in training needs and ideas on how to fill them
Available supporting resources and leading practices
The keynote address was delivered at the NYSAVSA Annual Conference on June 7, 2012 in Geneva, NY. The purpose of the address was 3-fold: (1) Outline what patient- and family-centered care is, its core components, and benefits; (2)Highlight some best practice volunteer programs aligned with the PFCC philosophy; (3) Provide conference participants with an assessment grid to evaluate their volunteer programming based on two PFCC standards and walk away from the presentation with concrete strategic next steps to enhance and strengthen their volunteer programming based on the PFCC model and philosophy.
Family members are a vital part of the healthcare team and are often best positioned to recognize the sometimes subtle, yet very important changes in their loved one's condition that may indicate deterioration. You may not know WHAT is wrong, but you know something just isn't right. Empower yourself and your loved ones with information and resources to help you recognize the signs of deteriorating patient condition and effectively discuss your concerns with the healthcare provider.
Patient & Family Education: A Multi-modal approach to improve the experienceWellbe
This session will describe educational concepts to enhance the orthopaedic patient experience. The elective nature of orthopedic surgery creates an opportunity to intervene with patients and family early and often throughout the episode of care. Multimodal teaching strategies (individual, group learning, written materials and web based tools) delivered prior to surgery and reinforced multiple times across care transitions can reduce anxiety, increase satisfaction, improve ability to manage pain and help patients feel more prepared for surgery.
Improving the patient experience is increasingly important as quality and satisfaction metrics are becoming linked to reimbursement. Transitional care interventions, such as discharge planning, follow up calls with emphasis on participation in self care have shown to improve continuity of care, reduce readmissions and prevent poor health outcomes.
About the Speaker:
Jack Davis MSN, RN, ONC is the Manager of Patient Education Programs at Hospital for Special Surgery in NYC. Jack has over 30 years experience in orthopaedic nursing. He has been an active member of the National Association of Orthopaedic Nurses (NAON) since 1991. Jack currently serves as Director of the Orthopaedic Nurses Certification Board (ONCB). He is passionate about preparing patients and family for surgery and seeks to improve nursing practice through research, promoting specialty certification and nursing continuing education.
Department of Clinical Epidemiology, Monash University
Presentation given at "Health Literacy Network: Crossing Disciplines, Bridging Gaps", November 26, 2013. The University of Sydney.
Don Nutbeam | The evolving concept of health literacySax Institute
Professor Don Nutbeam, Vice Chancellor of the University of Southampton in the UK, spoke to the HARC network in April 2010 to help us consider how to improve healthcare delivery for people with low health literacy.
HARC stands for the Hospital Alliance for Research Collaboration. HARC is a collaborative network of researchers, health managers, clinicians and policy makers based in NSW, Australia managed by the Sax Institute.
HARC Forums bring members of the HARC network together to discuss the latest research and analysis about important issues facing our hospitals.
For more information visit saxinstitute.org.au.
Consumerism, Innovation and Best Practices to Thrive in the Future of HealthJustin Barnes
May 1, 2019 University of Toronto, Dalla Lana School of Public Health, The Institute of Health Policy, Management and Evaluation (IHPME) Keynote speaker Justin Barnes, a health innovation strategist and co-founder of Health Innovation Think Tank, will provide yet another integral perspective focused on the ways in which we can scale up and implement evidence-based changes in health care technology on a global scale. Having testified before Congress on more than twenty occasions delivering statements on virtual care, alternative payment methods, consumerism, connected health and the globalization of healthcare, Justin offers thought leadership for the university, the healthcare community as well as other key stakeholders.
Consumer Driven Health – IHPME Research Day
Looks to the Future of Health Care
The trend towards consumer driven health, whether it be mobile apps, wearable devices, or easy access to electronic health records, is changing the landscape of our health care system and the way we think about care.
Antimicrobial resistance is one of the biggest threats to human health and is rising to dangerously high levels in all parts of the world. Anyone, of any age, in any country, could be impacted. While it's normal for microbes to develop resistance to drugs, the way antimicrobials are currently being used is accelerating the process, and as a result common infections and minor injuries are becoming an increasingly greater threat to our well-being. Organizations from across the world are taking action and making progress on this issue, but is there anything patients, their families and patient advisors can do to help?
See the full presentation here: https://goo.gl/AYCsdd
On 12th December 2013, Dr Hannan (GP / family physician) along with Marilyn Gollom (patient) presented this talk to Health 2.0 Manchester. You can watch the talk by going to http://www.htmc.co.uk/pages/pv.asp?p=htmc0519.
Improving the Patient Experience with HIT WebcastIatric Systems
Learn how to improve patient experience, weave patient-facing HIT and engagement protocols into your plans, and create a roadmap to improve patient care.
LTC Lunch and Learn: Information as a therapy, 1 May 2015 with Mark Duman, MRPharmS Director, Monmouth Partners
Information as a Therapy
Friday 1 May 2015
Hosted by Beverley Matthews, Long Term Conditions Programme Lead, NHS Improving Quality and Mark Duman MRPharmS Director, Monmouth Partners. Learning outcomes will include:
Understanding what is meant by information for patients
Personalising the experience of information provision
Integrating information provision into healthcare delivery
The need for culture change to make "information therapy" a reality.
20131210 Electronic Health Records - Is the NHS ready? What about patientsamirhannan
On 12th December 2013, Dr Hannan (GP / family physician) along with Marilyn Gollom (patient) presented this talk to Health 2.0 Manchester. You can watch the talk by going to http://www.htmc.co.uk/pages/pv.asp?p=htmc0519.
Antimicrobial resistance is one of the biggest threats to human health and is rising to dangerously high levels in all parts of the world. Anyone, of any age, in any country, could be impacted. While it's normal for microbes to develop resistance to drugs, the way antimicrobials are currently being used is accelerating the process, and as a result common infections and minor injuries are becoming an increasingly greater threat to our well-being. Organizations from across the world are taking action and making progress on this issue, but is there anything patients, their families and patient advisors can do to help?
See the full presentation here: https://goo.gl/AYCsdd
All of us will be patients some day. What can we do to ensure that we get the best medical care when we fall ill?
Information Therapy – the right information at the right time for the right person – can be powerful medicine! Ideally, with every prescription, your doctor should prescribe information; and in a perfect world, every clinic, hospital, pharmacy and diagnostic centre would have a patient education resource centre, where people can find information on their health problems.
This book explores how Information Therapy impacts all players in the healthcare ecosystem – patients, doctors, hospitals, health insurance companies, pharmaceutical companies, and the government – and how it can help all of us.
Information Therapy can help to heal a sick healthcare system – and everyone has an active role to play in making this a reality!
eHealth Consumers in the Age of Hyper-Personalizationchronaki
Where the Internet of Things meets healthcare we see a plethora of tools, gadgets, and apps that promise to improve life, health, and independence. As patients, family members ofr friends, we are subsumed under the term "eHealth consumers”. For us it is increasingly hard to navigate in the unfolding digital reality dominated by new gadgets, and fragmented information, data, and knowledge we don’t control. More personalized and targeted products, services, and content could alleviate this. In this slide deck we are specifically focusing on challenges and opportunities for personalization in view of varying eHealth literacy, lifestyle and health goals.
Similar to Health literacy and patient safety (20)
Understanding Intergenerational and Trauma by Dr. Sanjyot Pethe
Health literacy and patient safety
1. Health Literacy & Patient Safety
Dr Nikhil D Datar
MD DNB FCPS FICOG LLB DGO DHA
•Consultant Gynaecologist: Nanawati Hospital & Hinduja Healthcare
Surgical
•Director Datar Nursing Home ( Malad) & Yashada Maternity &
Surgical Home( Goregaon)
•Founder President : Patient Safety Alliance.
2. Are YOU at risk?
AS A PATIENT:
Safe, transparent, evidence
based, “patient centric” medical
care
AS A DOCTOR:
Perceived negligence is
responsible for 85% of medico-
legal cases.
2
3. True story
• Patient NOT disclosing that she has undergone
a major surgery in the past
5. WHO
• “Unintended medical harm” 8th common cause
of deaths
• 50% deaths are preventable
• Patients are the most important stake holders
6. Is Health care “patient centric?”
• Doctors adopt highly paternalistic attitude, see
informed consent as waste of valuable and scarce
time.
(Sanwal etal J R Soc Med 1996,89 196-98)
• 40% patients could not understand basic instructions
such as take tablet on empty stomach, 60% could not
understand standards consent document.
(Williams etal JAMA. 1995;274:1677-1682)
6
7. Those with limited health literacy are
more likely to:
• Skip preventive measures
• Require hospital admissions
• Use services designed to treat complications
than services used to prevent complications
• Feel shameful & vulnerable
• Spend more money
• Feel unsatisfied
(http://www.health.gov/communication/literacy/quickguide/factsliteracy.ht
m)
9. Bridging the gap
Case Studies:
• Patient Safety Alliance
• “Be alert… Be safe” workshops by PSA
• PSA tools
• Project “Digital Consents”
10. Patient Safety Alliance
• Empowering patients
• Supporting healthcare professionals
to reduce medical harm.
Education & activism in Health policy and law
11. “Be Alert… Be Safe” workshop
• Interactive 2 hour workshop
• Topics:
– Why errors occur?
– Effective consultation with the doctor
– How to prevent medication errors
– Infection control: role of patients
– Internet for authentic health information
– Legal recourse against HCP
12. PSA Tools
• Effective consultation
• History that helps
• Medication card
• Check list for hospital admission
13. Case study : Digital Consents
• Multi lingual, audio visual, interactive patient
information and consenting tool using IT
14. Process mapping
DAY 1 : 730 – 750 PM DAY 2 : 930 AM
14 DAY 2 : 10 30 AM BETWEEN 930 – 1030 AM
15. Addressing the gap
• What information is sufficient?
• How much to disclose?
• How to do so without frightening the patient?
• How to document the communication
• How to get over the language barrier?
• How to give this kind of time?
• How to improve patient recall?
• How to improve patient experience?
15
16. Benefits of Digital consents
• Brings transparency and fairness
• Shared decisions and shared risks
• Ensures that sufficient information is given
every time
• More effective, less time consuming
• Protects medico-legally
Health illliterate patient is at risk of medical error. Can you believe that such a patient can risk his doctors life? Don’t believe . Here is my story. 12/05/12
This is a story of two patients both from well to do families. On incidence took place about seven years back when the patient who had a heart surgery had not disclosed the same tome. I realised this straight away on operation table. Just around six months back I was doing an emergency c section at 2 am. As soon as I got the baby out, there came a long catheter out. I was stunned and shocked. My assistant stared pulling it out. We realised that this lady had under gone a major surgery on the brain in the past which she had not disclosed. 12/05/12
This is enough to establish that health literacy can reduce medical accidents and improve safety. The victims of medical accidents are not only patients and the relatives. But it is well established that the victims of such accidents are doctors and health care providers as well. 12/05/12
The WHO considers this as an pandemic. The problem of medical errors can not be resolved only by health care providers . WHO recognises that the patients are important stake holders in the whole process. 12/05/12
But is this a reality? The paternalistic attitude of doctors to practical difficulties such as time constraint may make it impossible to rely on doctors alone for this work. Even amongst patients who are so called literate, they find it difficult to comprehend the complex medical jargon even it is explained . 12/05/12
It is a well known fact that : The health illiterate patients are more likely to skip preventive measures, require hospital admissions, less likely to use services to prevent complications, feel vulnerable….. A perfect setting for medico-legal cases 12/05/12
To conclude , in reality it is hardly a partnership… It is actually a big void or a gap. Across the world there have been number of innovations to bridge this gap. In todays conference you will hear many such innovations. But I am going to share with you a few … 12/05/12
I and couple of like minded friends and colleagues , doctors and non doctors started this initiative called as patient safety alliance. I was particularly inspired to work on this concept when I worked with the department of health and WHO as a common wealth fellow in 2009. I am proud to say that this is the first of its kind organisation in the country trying to do some interesting work in India. 12/05/12
The objective of this NGO is working towards …. 12/05/12
We started this workshop called “ Be alert … Be safe” workshops. Now we are creating some very interesting educational videos by recreating the true mishap stories. The first workshop was conducted at the HELP library. We are happy to do these workshops in your organisations as well. 12/05/12
The PSA released few simple tools which are available on our website for free . People can start using these tools. 12/05/12
Consent for a surgery is another very crucial issue where patient understanding is of utmost importance. We along with PEAS are working on ……… 12/05/12
Process mapping….. 12/05/12
We recognised all these issues which doctors have in their mind while taiking consent or giving this vital piece of information to patients such as 12/05/12
Thus we are trying to ensure that the patients are made literate about there health care and simultaneously providing easy and protection to doctors. 12/05/12