The document summarizes a research study on factors influencing people's use of digital healthcare platforms and apps. The objectives are to understand people's perspectives on digital healthcare, the factors influencing their choice of apps, and gaps preventing frequent use. A literature review found studies on features acceptance and ideology toward digital healthcare apps. The methodology involved interviews of 23 people of varying ages using open-ended questions to understand opinions, behaviors and decision factors. Question-wise, overall and phrase analyses were conducted. Major positives for using digital apps were found to be discounts, coupons and quality, while privacy breaches, delivery time and trust were major bottlenecks. The services need to focus on building trust to reduce privacy breaches and improve operational efficiency to reduce