2. DTZ offers, face-to-face training and Health and Safety has become a fundamental
consideration for all players in today’s real estate
a suite of accredited and bespoke market, influencing development plans, construction
qualifications in health, safety and approaches, occupational policies and investment
decisions. Through our range of health and safety
environmental management. training services we help our clients comply with legal
and corporate obligations, manage risk, and make the
We offer classroom and blended learning courses at
most of opportunities to reap the benefits of future
top-quality locations worldwide.
market trends.
IN-COMPANY AND BESPOKE TRAINING Our focus is — to deliver exceptional service to our
All DTZ courses can be delivered in-company clients, rooted in a deep understanding of their needs
throughout the world, with content and course delivery and a commitment to their long-term success. We serve
adapted to your specific organisational needs. We can our clients across the breadth of their real estate needs.
also develop bespoke training programmes to meet your We are always frank in our advice, taking a stand in our
precise organisational requirements. clients’ interests, and we are relentless in delivering
value for our clients as we move from advice to action.
ADDITIONAL SERVICES We are a global firm, but we recognise that our clients’
We appreciate that you may already have cost and needs are tied to the local markets in which they invest,
time effective training. We can support your existing develop, and operate. Deep knowledge of local markets
programs by auditing and monitoring the delivery of has therefore always been a cornerstone of DTZ across
your suppliers. our offices worldwide.
DTZ can also provide a complete Training Needs We are passionate about the success of our clients, and
Analysis for your organisation. therefore we are passionate about our people; we seek
to attract the best talent in the industry to serve our
clients.
To find out how DTZ can help you, please contact:
Andy Rowe
Health and Safety
Training Manager
+44 (0)20 3296 3828
andy.rowe@dtz.com
2 DTZ, a UGL company
3. Index
04 Quick Guide
05 Managing Safety in Property Management — IOSH
05 Health and Safety Foundation for Managers and Supervisors
06 Health and Safety Briefing for Directors
06 Basic Asbestos Awareness
07 Managing Asbestos Containing Materials within Properties
07 Legionella — Management and Control of Domestic Type Hot and Cold Water Services
08 Legionella — Management and Control of Evaporative Cooling Systems and High Risk Systems
08 Managing Permit to Work Systems
09 Construction Design and Management Regulations (CDMR) for Property Managers
09 Health and Safety Awareness for Employees
10 Health and Safety Awareness for Security Staff
10 Health and Safety Awareness for Cleaning Staff
12 Incident Investigation
12 Practical Risk Assessment
13 Fire Wardens and Fire Marshall Awareness
13 Contractor Health and Safety and Management
DTZ, a UGL company 3
4. Quick guide
COURSE DURATION
Managing Safety in Property Management — IOSH 4 days
Health and Safety Foundation for Managers and Supervisors 2 days
Health and Safety Briefing for Directors 1–2 hours
Basic Asbestos Awareness 4 hours
Managing Asbestos Containing Materials within Properties 1 day
Legionella — Management and Control of Domestic Type Hot and Cold Water Services 1 day
Legionella — Management and Control Of Evaporative Cooling Systems and High Risk Systems 1 day
Managing Permit to Work Systems 4 hours
Construction Design and Management Regulations (CDMR) for Property Managers 4 hours
Health and Safety Awareness for Employees 3 hours
Health and Safety Awareness for Security Staff 3 hours
Health and Safety Awareness for Cleaning Staff 3 hours
Incident Investigation 4 hours
Practical Risk Assessment 4 hours
Fire Wardens and Fire Marshall Awareness 4 hours
Contractor Health and Safety and Management 1 day
Please note: all courses can be tailored to meet organisational requirements. Some restrictions apply to IOSH
accredited courses.
4 DTZ, a UGL company
5. MANAGING SAFETY IN PROPERTY HEALTH AND SAFETY FOUNDATION FOR
MANAGEMENT — IOSH MANAGERS AND SUPERVISORS
Course overview Course overview
This DTZ licensed and IOSH accredited course This highly interactive introductory course
specialises in health and safety issues relating to provides a good understanding of how health
managed and commercial/retail/residential property. and safety is implemented in property management
organisations.
Duration
4 days, consecutive or spread over 1 month Duration
2 days, block or day release over 1 month
Who should attend?
Those who have responsibility for managing, Who should attend?
supervising or co-ordinating health and safety risks in Those who have responsibility for managing,
property management. supervising or co-ordinating health and safety risks in
property management.
Aims and objectives
To provide delegates with a broad understanding Aims and objectives
of health, safety and welfare requirements relating To provide delegates with a broad understanding
to commercial property — shopping centres, of their organisations’ health, safety and welfare
multi-occupied offices, retail/leisure/business parks, requirements relating to commercial property —
industrial estates, technology centres and other shopping centres, multi-occupied offices, retail/leisure/
multi-let properties. business parks, industrial estates, technology centres
and other multi-let properties.
Content
• Safety management Content
• Basic principles
• Reactive monitoring
• Legal requirements
• Active monitoring
• Principles of safety management
• Risk assessment/control
• Risk assessment and management of risk in
• Review and audit
the workplace
• Health and safety law
• Monitoring health and safety
• General hazards
• Accident investigations
• Specific workplace hazards.
• Safe systems of work
Projects and exams • Typical workplace hazards and effective control
• Delegates will be expected to complete two course of risks
assessments — a short written examination and a • Organisations health and safety systems and
workplace project procedures.
• Both assessments must be passed in order for an
IOSH Managing Safety in Property Management Projects and exams
certificate to be awarded • Delegates will be expected to complete one course
assessment — a short multiple choice examination
• This course qualifies for Continuing Professional
Development (CPD) points. • This course qualifies for Continuing Professional
Development (CPD) points.
DTZ, a UGL company 5
6. HEALTH AND SAFETY BRIEFING FOR DIRECTORS BASIC ASBESTOS AWARENESS
Course overview Course overview
Safety for Senior Executives will be beneficial for To help delegates to understand the Asbestos
directors and senior executives operating at policy Regulations and how these need to be implemented in
and strategic levels within all business sectors who are the workplace.
looking for a health and safety management course
focused on their needs. Duration
1 day
Duration
1 or 2 hours Who should attend?
Managers, supervisors and site staff who require
Who should attend? a basic level of awareness concerning asbestos
Senior managers/directors who require a brief overview. containing materials (ACMs) in the workplace.
Aims and objectives Aims and objectives
To provide delegates with a broad understanding To provide an introductory course covering the health
of their organisations’ health, safety and welfare effects of asbestos and the types of materials likely to
requirements. contain asbestos. To enable delegates to understand
what controls are required once asbestos has been
Content identified in a property.
• An overview and interpretation of legal responsibilities
Content
• Recent case law, implications of criminal law cases
• Health effects and trends in asbestos
against companies and individual directors
• Types of materials containing asbestos
• Update of legislation and codes of practice
• Usage in commercial proprieties
• Cost-effective strategies for accident prevention and
loss control • Legal requirements
• Guidance on the application of these strategies in the • Overview of asbestos surveys
workplace. • Managing a situation where asbestos has been
identified
Projects and exams
• Delegates will be not be expected to complete course • Safety procedures when working with asbestos.
assessments
Projects and exams
• This course qualifies for Continuing Professional • Delegates will be expected to complete one course
Development (CPD) points. assessment — a short multiple choice examination.
6 DTZ, a UGL company
7. MANAGING ASBESTOS CONTAINING MATERIALS LEGIONELLA — MANAGEMENT AND CONTROL OF
WITHIN PROPERTIES DOMESTIC TYPE HOT AND COLD WATER SERVICES
Course overview Course Overview
A short course to help delegates to understand the To provide background and an overview of the risk
Asbestos Regulations and how these need to be of legionella infection and how it can be controlled in
implemented in client properties. domestic type hot and cold water systems. This course
is also a pre-requirement before undertaking the course
Duration — Management and Control of Evaporative Cooling
4 hours Systems and High Risk Systems.
Who should attend? Duration
Managers and supervisors who have the responsibility 1 day
for ensuring that buildings where asbestos containing
materials (ACMs) have been identified are properly Who should attend?
managed in accordance with the client’s policy. Managers and supervisors who are responsible for the
safe operation of hot and cold water systems and for
Aims and objectives the supervision of staff who operate and maintain such
To provide a workshop covering the types of materials systems.
likely to contain asbestos and typical locations where
it is found. To enable delegates to understand what Aims and Objectives
controls are required once asbestos has been identified • Knowledge of the origins of legionella and the
in a property. multiplication factors which allow it to proliferate in
man-made water systems
Content • Identification of the main conditions that need to
• Types of materials containing asbestos coincide for legionella infection to take place and
• Health effects and potential consequences how they may be used to control risk
• Typical locations where ACMs are found • Awareness of legal requirements, approved codes of
practice and best practice guidance
• Legal requirements and duties of those responsible
• Implementation of legionella control regimes with
• Client’s policy on Asbestos
suitable monitoring programmes and records.
• Managing a situation where asbestos has been
identified Content
• Safety procedures when working with asbestos. • Origins and causes of legionaries disease — case
studies
Projects and exams • Basic water chemistry and it’s relevancy to
• Delegates will be expected to complete one course controlling risks
assessment — a short multiple choice examination
• Types of systems at risk
• This course qualifies for Continuing Professional
• Overview of the legal requirements — general duties,
Development (CPD) points.
risk assessment, risk control and monitoring
• HSE Guidance L8
• Principles of safe plant operation
• Requirements for risk assessment and record
keeping
• Responding to outbreaks and investigations.
Projects and exams
• Delegates will be expected to complete one course
assessment
• This course qualifies for Continuing Professional
Development (CPD) points.
DTZ, a UGL company 7
8. LEGIONELLA — MANAGEMENT AND CONTROL MANAGING PERMIT TO WORK SYSTEMS
OF EVAPORATIVE COOLING SYSTEMS AND Course overview
HIGH RISK SYSTEMS To provide those persons who are to be authorised
Course Overview to issue work permits with an understanding of how
To provide background and an overview of the risk an effective permit system should be managed. To
of legionella infection and how it can be controlled understand how their organisation’s PTW system works.
in Evaporative Cooling. The means for controlling
the risk of legionella in water systems, including the Duration
competence and performance of specialist contractors 4 hours
or subcontractors.
Who should attend?
Duration Those who authorised to manage and issue permits to
1 day work.
Who should attend? Aims and Objectives
Managers and Supervisors who are responsible for the • Understand what jobs require a PTW
safe operation of cooling towers and for the supervision • Identify the essential elements of a PTW system
of staff who operate and maintain such systems. Before
taking this course, candidates must have successfully • Demonstrate their understanding of the different
completed Legionella — Management and control of tasks that may require a permit
domestic type hot and cold water services. • Understand how a PTW should be effectively issued
and controlled on site
Aims and objectives
• Appreciate the legal issues relating to PTW and high
• Options for heat rejection devices other than open
risk work
evaporative cooling
• Have the necessary information to start to
• Understanding of the basic principle of open
implement their own organisation’s PTW system.
evaporative cooling
• Outlining a risk assessment led approach to cooling Content
tower fill pack removal • What is a Permit to Work?
• The main types of open evaporative cooling devices • Activities/jobs that require a PTW
and their key components
• Authorised Persons
• The operation and importance of drift eliminators
• PTW procedures and forms
• The principles of a legionella control regime
• Effective implementation — case studies
• Outlining the hardness cycle and the conditions.
• Checking that the system is working
Content • Record keeping.
• Design and operation of cooling towers and types of
systems at risk Projects and Exams
• Overview of the legal requirements , HSE Guidance • Delegates will be expected to complete one course
L8 assessment — a short multi choice examination
• Principles of safe plant operation • This course qualifies for Continuing Professional
Development (CPD) points.
• Water treatment — cleaning, disinfection and
corrosion control
• Microbiological aspects — samples and testing
Projects and exams
• Delegates will be expected to complete one course
assessment and one site project. This course
qualifies for Continuing Professional Development
(CPD) points.
8 DTZ, a UGL company
9. CONSTRUCTION DESIGN AND MANAGEMENT HEALTH AND SAFETY AWARENESS FOR
REGULATIONS (CDMR) FOR PROPERTY EMPLOYEES
MANAGERS Course overview
Course overview To provide delegates with a general overview of health
To provide a general overview of the requirements and safety in the workplace. To provide guidance on the
relating to construction projects, in particular the role role of employees in ensuring a good safety culture.
of the CDMR. The course will also address the safety
issues associated with managing minor CDM projects. Duration
To provide practical guidance to attendees on the 2 hours
requirement for CDM projects before commissioning,
during the project and post completion. Who should attend?
Those employees who do not have any supervisory or
Duration management responsibilities for other members of staff.
1 day
Aims and objectives
Who should attend? • Understand the legal requirements for health and
Managers who are involved in overseeing minor CDM safety in the workplace
related projects. Delegates will be expected to have
• Identify common workplace hazards
a good understanding of general health and safety
principles. • Understand the local arrangements in place for
effecting the corporate health and safety policy
Aims and objectives • Understand their role in preventing accidents.
• Understand the requirements relating to CDM
• State the key roles of the client, planning CDM Content
co-ordinator, designer and principal contractor • Basic principles of health and safety in the workplace
• Draw up an action plan to ensure minor CDM works • The cost of accidents
are effectively managed • The legal framework
• Identify the key stages of planning and implementing • Concept of safety management including local
minor CDM projects. policies, procedures and systems of work
Content • Accident reporting
• Health and Safety in the construction sector • Common workplace hazards.
• Requirements of CDM
Projects and exams
• Defining ‘CDM’ work • Delegates will be expected to complete one course
• Understanding roles and responsibilities assessment — a short multiple choice examination.
• Contractor vetting/pre tender phase
• Method statements, risk assessments and Health and
Safety plans
• Design risk assessments
• Managing project work — typical safety issues.
Projects and exams
• Delegates will be expected to complete one course
assessment — a short multiple choice examination
• This course qualifies for Continuing Professional
Development (CPD) points.
DTZ, a UGL company 9
10. HEALTH AND SAFETY AWARENESS FOR HEALTH AND SAFETY AWARENESS FOR
SECURITY STAFF CLEANING STAFF
Course overview Course overview
To provide delegates with a general overview of health To provide delegates with a general overview of health
and safety in the workplace. To provide guidance on the and safety in the workplace. To provide guidance on the
role of employees in ensuring a good safety culture. role of employees in ensuring a good safety culture.
To enable delegates to recognise and deal with violent To enable delegates to understand the principles of
or difficult people. chemical use.
Duration Duration
4 hours 4 hours
Who should attend? Who should attend?
Security staff who do not have any supervisory or Cleaning staff who do not have any supervisory
management responsibilities for other members of staff. or management responsibilities for other members
of staff.
Aims and Objectives
• Understand the legal requirements for health and Aims and objectives
safety in the workplace • Understand the legal requirements for health and
safety in the workplace
• Identify common workplace hazards
• Identify common workplace hazards
• Understand the local arrangements in place for
effecting the corporate health and safety policy • Understand the local arrangements in place for
effecting the corporate health and safety policy
• Understand their role in preventing accidents
• Understand their role in preventing accidents
• Understand and recognise the causes of work place
violence • Understand and recognise substances used in the
workplace
• Identify specific security issues and the action
required. • Identify specific cleaning issues and the action
required.
Content
• Basic principles of health and safety in the workplace Content
• Basic principles of health and safety in the workplace
• The cost of accidents
• The cost of accidents
• The legal framework
• The legal framework
• Concept of safety management including local
policies, procedures and systems of work • Concept of safety management including local
policies, procedures and systems of work
• Accident reporting
• Accident reporting
• Common workplace hazards
• Common workplace hazards
• Understanding workplace violence
• Specific cleaning issues.
• Identifying the early signs of violent behaviour
• Controlling difficult situations Projects and exams
• Specific security issues. • Delegates will be expected to complete one course
assessment — a short multiple choice examination.
Projects and exams
• Delegates will be expected to complete one course
assessment — a short multiple choice examination.
10 DTZ, a UGL company
12. INCIDENT INVESTIGATION PRACTICAL RISK ASSESSMENT
Course overview Course overview
This highly interactive introductory video based This interactive course provides a good understanding
course provides a good understanding how to carry of how to carry out risk assessments in the workplace.
out investigations into accidents and incidents in the The course covers the basic concepts of risk assessment
workplace. Delegates will also be provided with guidance together with practical case studies demonstrating how
on the legal requirements of RIDDOR 1995 and its risk assessments should be undertaken.
amendments.
Duration
Duration 4 hours
4 hours
Who should attend?
Who should attend? Those who have responsibility for carrying out/
Those who have responsibility for carrying out accident/ managing or checking workplace risk assessments.
incident investigating accidents.
Aims and objectives
Aims and objectives • Demonstrate an understanding of the requirements
• Understand the role that accident prevention plays in for carrying out risk assessments
achieving high standards of health
• Identify typical workplace hazards and assess
and safety
the risk
• Identify and explain how accidents are caused
• Complete risk assessment forms providing an
• Objectively investigate accidents, identify root accurate record of the assessment
causes and failures in safe working practices/
• Interpret completed assessment forms
management control
• Identify circumstances where more detailed
• Understand the legal requirements for reporting
assessment may be required.
accidents to the local enforcing authority.
Content
Content
• Legal requirement for risk assessments
• Basic principles
• Basic principles of risk assessment — hazard
• Cost of accidents
and risk
• Accident causation and effect
• Quantifying hazard and risk
• Law relating to accidents and incidents — RIDDOR
• Methods of conducting risk assessment in the
• Types of investigation workplace
• Gathering information at the scene and after • Using hazard checklists as a tool
the event
• Recording the assessment
• Reporting the findings
• Using the assessment as an aid for monitoring health
• Utilising the investigation as part of the safety and safety in the workplace.
management system.
Projects and Exams
Projects and exams • Delegates will be expected to complete one course
• Delegates will be expected to complete one course assessments — a short multiple choice examination
assessments — a short multiple choice examination
• This course qualifies for Continuing Professional
• This course qualifies for Continuing Professional Development (CPD) points.
Development (CPD) points.
12 DTZ, a UGL company
13. FIRE WARDENS AND FIRE MARSHALL AWARENESS CONTRACTOR HEALTH AND SAFETY AND
Course overview MANAGEMENT
This course provides delegates with a general overview Course overview
of fire safety in the workplace and allows those This will provide delegates with an interactive overview
nominated as fire marshals/wardens to successfully of health and safety issues when using contractors. The
fulfil their duties. course will underline responsibilities and liabilities under
civil and criminal law, as well as providing guidance on
Duration the practical steps required to ensure contractors are
4 hours effectively managed.
Who should attend? Duration
Employees who have been appointed as fire marshals 1 day
or wardens and are responsible for overseeing the safe
evacuation of their building or workplace. Who should attend?
Managers who are responsible for employing and
Aims and objectives monitoring contractors within their organisation.
• Understand the basic concepts of fire prevention
• Know the common causes of fire Aims and objectives
• Understand the legal requirements when engaging a
• Understand the general legal requirements for contractor
fire safety
• Be able to identify a manager’s role in employing
• Recognise fire fighting equipment and common contractors
fire signage
• Understanding the local arrangements in place
• Understand safe evacuation procedures. for affecting the company policy on contractors
Content • Understand what needs to be done to ensure
contractors are properly managed before and
• Basic principles of fire
after works.
• Sources of ignition
• Fire fighting equipment Content
• Basic principles of health and safety at work
• Safe evacuation of buildings
• The legal framework — criminal and civil
• Role of fire wardens
• Construction (design and management) regulations
• General housekeeping.
• Typical contractor/construction safety issues
Projects and exams • Planning the work carried out by contractors
• Delegates will be expected to complete one course
• Vetting and selection of contractors
assessment — a short multiple choice examination.
• Permits to work/safe systems of work
• Monitoring the work of contractors.
Projects and exams
• Delegates will be expected to complete one course
assessment — a short multiple choice examination
• This course qualifies for Continuing Professional
Development (CPD) points.
DTZ, a UGL company 13
