1. I HEAR, I FORGET…….
I SEE, I REMEMBER……
I DO, I UNDERSTAND
 - CONFUCIUS

2. APPROACHING EACH ASSIGNMENT
 First, Don’t Panic
 Focus on one task at a time
 Give yourself plenty of time
 Step back & assess each project before you
start
 Use the 3 step writing process (Plan, Write,
Complete)
 Learn from the examples & model
documents
 Learn from experience

3. WHAT IS COMMUNICATION?
Communication is the
process of transferring
information and
meaning between
senders and receivers

4. WHAT EMPLOYERS LOOK FOR IN JOB
APPLICANTS
 Communication skills
 Interpersonal & team skills
 Intercultural & international awareness
& sensitivity
 Data collection, analysis & decision
making skills

5. WHAT EMPLOYERS LOOK FOR IN JOB
APPLICANTS
 Computer & electronic media skills
 Time & resource management
 Flexibility & adaptability
 Professionalism

6. WHAT IS PROFESSIONALISM?
Professionalism is the
quality of performing at
a high level &
conducting oneself with
purpose & pride

7. PROFESSIONALISM-COMPONENTS
 Striving to excel
 Being dependable & accountable
 Being a team player
 Demonstrating a sense of etiquette
 Making ethical decisions
 Maintaining a positive attitude

8. ELEMENTS OF PROFESSIONALISM
 WHAT ARE
EXAMPLES FROM
YOUR OWN LIFE
 EXPERIENCE?

9. YOU
Family
Society
Friends
Organization
s

10. WHAT IS A TEAM?
TEAM: Unit of 2 or more
people who share a
mission & the
responsibility for
working to achieve a
common goal

11. YOU
Teams
ORGANIZATIO
N

12. HCC –ORGANIZATION/COMPANY
 If HCC was viewed as a “company”
or organization, what is your
relationship to this “company”?
Roles? Components?
 Where do you “fit in” with this
“company”?
 What has been your strengths as a
“member” of this “company”?
 What has been your deficits?

13. ORGANIZATIONAL STRUCTURES
President/CEO
Vice
Presidents
Employee Employee
Managers
Employee

14. ORGANIZATIONAL STRUCTURE-MATRIX
• Manager
s
• Other
Manager
s
• Customers• Virtual
Public
Employe
e Peers
SupervisorTeam

15. VARIOUS TYPES OF LISTENING
CONTENT LISTENING: Understand
& retain info in speaker’s message
CRITICAL LISTENING: Understand:
Logic of message
Strength of evidence
Validity of conclusion
Implication of message
Speaker intent

16. “DOMESTIC” LISTENING SKILLS

17. VARIOUS TYPES OF LISTENING
EMPATHETIC LISTENING
To understand the speakers
feelings, needs, & wants
Do not judge

18. LISTENING 5 STEPS
 1. RECEIVING (hear it, acknowledge it)
 2. DECODING (assign meaning)
 3. REMEMBERING (short term memory to
long term memory)
 4. EVALUATING (critical thinking skills,
fact vs. opinion)
 5. RESPONDING

19. LISTENING 5 STEPS
RECEIVING
DECODIN
G
REMEMBERINGEVALUATI
NG
RESPONDING

20. VARIOUS TYPES OF LISTENING
SELECTIVE LISTENING
DEFENSIVE LISTENING

21. CULTURE
SHARED SYSTEMS OF
SYMBOLS, BELIEFS,
VALUES, ATTITUDES,
VALUES, EXPECTATIONS &
NORMS FOR BEHAVIOR

22. AMERICAN CULTURE 1950’S

23. POST WWII “AMERICAN” CULTURAL VALUES
 RUGGED INDIVIDUALISM
 HARD WORK EQUALS SUCCESS
 “THE AMERICAN DREAM” (for some)
 “THE AMERICAN FAMILY” (Father,
Mother, 3 + CHN)
 CONFORMITY AS THE NORM
 HAPPINESS: FAMILY, FAITH & FRIENDS

24. DANIEL BOONE-1950’S
 Birth of Television & “Birth of a Nation”

25. DIVERSITY
 All of the characteristics &
experiences that define each of us as
individuals
 Of the top 10 export markets for US
products, only 2 (Canada & Great
Britain) have ENGLISH as their 2nd
language (and Canada has French as
an official language)

26. DIVERSE WORKFORCE
 WIDE RANGE OF SKILLS,
TRANSITIONS,
BACKGROUNDS,
EXPERIENCES, OUTLOOKS
& ATTITUDES TOWARD
WORK

29. STEROTYPING
ASSIGNING
GENERALIZED
ATTRIBUTES TO AN
INDIVIDUAL ON THE
BASIS OF MEMBERSHIP
IN A PARTICULAR

31. YOUR CULTURAL INFLUENCES- 0-10 Y.O.
WHAT WERE YOUR
OWN CULTURAL
INFLUENCES DURING
YOUR FIRST TEN
YEARS OF LIFE ON THIS
PLANET?

32. GUIDELINES FOR ADOPTING TO ANY
BUSINESS CULTURE
 Become aware of your own biases
 Exercise tolerance, flexibility, &
respect
 Practice patience & maintain a sense
of humor
 Ignore the Golden Rule”-
• Treat people they way YOU want to
be treated vs. Treat people the way
THEY want to be treated

33. THREE STEP WRITING PROCESS
PLAN WRITE COMPLETE

34. STEP # 1 PLAN
ANALYZE THE SITUATION
GATHER THE
INFORMATION
SELECT THE RIGHT
MEDIUM
ORGANIZE THE

35. STEP # 2 WRITE
ADAPT TO YOUR
AUDIENCE
COMPOSE THE
MESSAGE

36. STEP # 3 COMPLETE
REVISE THE MESSAGE
PRODUCE THE MESSAGE
PROOFREAD THE
MESSAGE
DISTRIBUTE THE
MESSAGE

37. TWO QUICK POINTS TO REMEMBER
 FOR ALL MESSAGES:
BE EFFECTIVE
BE EFFICIENT

38. JOURNALISTIC APPROACH
WHO?
WHAT?
WHEN?
WHERE?
WHY?
HOW?