Harshad Kenchi seeks a challenging position utilizing his experience in IT service delivery, operations management, and administration and support of BMC monitoring tools. He has over 5 years of experience implementing, customizing, and supporting BMC Patrol, BPPM, TM ART, and EUEM. He is skilled in installation, configuration, performance tuning, and troubleshooting of these tools. He also has experience in Remedy administration, script recording, and reporting performance data.

1. Harshad Kenchi – BMC Monitoring Tool Admin
Email Address:harshadkenchi@gmail.com |Contact:8805594464 | Alternate Contact:9860368129
________________________________________________________________________________
Career Objective
To attainhighcompetencywhile seekingchallengingopportunitiesbypre-planning,proactivemanagement,decisive
leadershipandencourage self-motivationanddedicationwithinthe team.
Career Summary
 Experience inITService DeliveryandOperations Management.
 Expertise inidentifyingissuesandtroubleshooting.
 Experience inplannedimplementationof BMCTools.
 Experience inAdministrationandtroubleshootingof BMCTools.
 Cohesive team worker, having strong analytical, problem solving skills.
Key skills
 ExcellentCommunicationandinterpersonalskills.
 Experience of Implementationandsupportof BMCPatrol.
 Experience in customizationof KMusingPatrol Developmentconsole.
 Experience of Implementationandsupportof BMCTM ART.
 Experience inadministrationandsupportof BMCProactive NetPerformance Management Suite (BPPM).
 Experience indatacollectionmanagement,eventmanagementandintegrationof BMCProactive Net
Performance ManagementSuite (BPPM) withTM ART and BMC Patrol.
 Hands onExperience of BMCRemedy.
 OperatingSystems- UNIX,Windows.
Professional Experience:
1) BMC Patrol
Project Implementation and Support Patrol 7.x architecture and BMC Patrol
Agent 9.x
Client BMC Software.
Duration May, 2014 till date.
Description Objective of the project is to provide Monitoring Solution to IT
Infrastructure using different BMC Patrol.
Role
 Installationand configurationof Patrol 7Architecture.IncludesRTcloudformation,Console
serverinstallationandconfiguration.
 Owner of the projectfor Migratingthe whole architecture tonew Datacentre withoutany
configuration,profileordata lossusingconsole servermigrationutility.
 Installationandconfigurationof BMCPatrol Agent9.x.
 Performance tuningof BMCPATROL agentsto troubleshootdatacollectionandalarmrouting
issues.

2.  Administrationof BMCPatrol agent foreventmanagement,datacollectionfrommonitoring
solutions,probable cause analysis,andreportingperformance datapatterns.
 Installationandconfigurationof BMCPATROL Agentsas monitoringsolutionacrossdifferent
flavoursof OperatingSystems.
 Installationandconfigurationof BMCPATROL Knowledge Modulestoprovide monitoring
solutionsfordifferentservers like Windows, UNIX andLinux,databases like MSSQLandMongo DB
and applications.
 Installationandconfigurationof BMCPATROL Infrastructure KMto alerton disconnectedPATROL
Agents,RTServersand Console Server.Thisisdone asdailyhealth checkfor5000 Agentsacross
14 Datacentres.
 Integration of PATROL AGENT withBPPMto sendthe performance dataand Eventdata through
BPPM IS and BEM Cell.
 Co-Ownerof a Task forUpgradingmore than 4000 WindowsPatrol agentsfrom version 9.0 to
9.6.02i across14 DatacentresusingBlade Logic
 Owner of a Taskfor upgradingmore than 1000 UnixPatrol agentsfromversion 9.0 to 9.6.02i
across 14 DatacentresusingSalt.
 HelpedLinux teamtobuildRPMfor patrol agent
 Customizationof a KMto deployspecificmonitoring.
 Followbestpractices for all the above saidroles.
1-A) BMC Patrol Knowledge Modules:-
a) BMC PATROL for Remedy AR Server (version 1.0 and 2.0):-
b) BMC PATROL for MongoDB (version 1.0):-
c) BMC PATROL for Apache Tomcat and Generic Java Server (version 3.0):-
d) BMC PATROL Infrastructure Monitor (version 7.x):-
e) BMC PATROL Internet Servers (version 9.0.10):-
f) BMC PATROL Knowledge Module for Event Management (version 2.x):-
g) BMC PATROL Knowledge Module for Log Management (version 2.x):-
h) BMC PATROL Knowledge Module for Windows (version 4.x):-
i) BMC PATROL Knowledge Module for UNIX (version 9.13):-
j) BMC PATROL for Microsoft SQL Server (version 4.x and 9.x):-
k) Monitoring Studio KM By Sentry Software (version 9.0):-
2) BPPM (BMC Proactive Net Performance Management Suite)
Project Administration and Support of BMC Proactive Net Performance
Management Suite v9.0 and v.9.6.
Client BMC Software Pvt. Ltd.
Duration June, 2015 till date...
Description Objective of the project was to provide Performance Monitoring
Solution and Operations Management to IT Infrastructure having
existing BPPM v9.x setup.

3. Role
 Administration andsupportof BPPMv9.0 and 9.6 for eventmanagementand datacollection.
 Performance tuningof BMCProactive NetServer,Integration Service andBMC PATROL agentsto
troubleshootdatacollectionandalarmroutingissues.
 Customizingthe autorouting rule as per the requester’s requirements.
 Good knowledgeof commandsto be usedfor BPPMandits components.
 Installationandconfigurationof BMCPATROL Agentsas monitoringsolutionacrossdifferent
flavoursof OperatingSystems.
 Installationandconfigurationof BMCPATROL Knowledge Modulestoprovide monitoring
solutionsfordifferentservers,databasesandapplications.
 Resolvingcustomer’sissues onpriority.
 Configure andschedule BPPMreports forSRMs toreport Performance datacollectionpatternof
HealthCheckParameters.
 Provide eventbasedreporting.Provide thresholdandmonitorreportsof serverforauditsto
applicationandservermanagementteamsto provide more accurate monitoring.
 PlayedaVitol role insettingupnew 9.6 environmentinnew Datacentre.Done installationand
configurationof cell inhighavailabilitymode.Registeringthe BEMCell on BPPMchildserver’s
AdministrationandOperations console.
 Followbestpractices for all the above saidroles.
3) BMC TM ART
Project Administration and support of BMC TM ART 4.2
Client BMC Software Pvt. Ltd.
Duration July 2015 till date.
Description Objective of the project was to provide Performance Monitoring
Solution, Web URL Transaction monitoring and Operations
Management to IT Infrastructure having existing BMC TM ART 4.2.
Role
 Administrationandsupportfor BMC TM ART.
 Ownerof task for Installationandconfigurationnew Executionservers (outof domain) innew
Datacentre.
 Syntheticuser response time measurement:Configurationof monitoringinsuchwaythat whichit
will give detailedviewsof end-userexperiencesletyouproactivelytrace outandcorrect
performance problemsbeforethey impairavailability,basedonspecifiedrules.
 Parallel transaction execution:Recordingand Runningscriptssimultaneously whicheliminatesthe
needforcreative schedulingtoaccomplishaccurate response timemeasurement.
 Configurationof Browser-basedadministration.
 Recording scriptsin a user-friendly,object-baseddevelopmentenvironment.
 Recording ofscripts whichwill supportscriptflexibilityincludingchangingpasswordsandvariable
objects.
 Randomizingdata to avoidfalse measurementscausedbycaching.
 IntegrationwithBPPMviaexisting IIWS(Impact Integration Web Service).
 Configure andschedule BPPMreports forSRMs toreport Performance datacollectionpatternof
HealthCheckParameters like AvailabilityandAccuracyof URL, TransactionResponse time,Login
Response time andetc.

4. 4) BMC EUEM
Project Administration and support of BMC EUEM 2.5
Client BMC Software Pvt. Ltd.
Duration December 2015 till date.
Description Objective of the project was to provide Performance Monitoring
Solution for Network, monitoring of Web traffic (a data stream across
a digital network between a client computer and a Web server) and
Operations Management to IT Infrastructure having existing BMC
EUEM 2.5.
Role
 Administrationandsupportfor BMC EUEM.
 Creationof watch point for a particularURL of a customer.
 Configure andschedule EUEMreportsforSRMs to report Performance datacollectionpatternof
Network HealthCheckParameters like Latencyin host,Network,Idle time and etc.
 Creationof Geo-dashlet.
 Usercreation
 Customizationina reportqueryto displayanddoan analysisof data or report
 Hands onKnowledge of Analyserandcollector.
Additional Roles & Curriculumactivities:
 Attended the training for SRD creation in Remedy.
 Presented as SPOC for Patrol Training for Tools team with the many customers.
 Represented and processed all changes required for the tools infrastructure in the project.
 Part of the runner up team in internal cricket tournament for consecutive two years.
 Participated in competations like Antakhsari , Bay decoration.
Education Profile:
Course Institution Year %
B.Sc.[Computer Science] Pune University 2013 56%
Higher Secondary S.V.Union Jr. College, Somwar Peth, Pune 2006 57%
Senior secondary K.B.P Vidyaniketan, Yerwada, Pune 2004 81.25%
PERSONAL DETAILS:
Name : Harshad Kisan Kenchi
Date ofBirth : 29th
Feb, 1992
Marital Status : Single
Date:
Place:
Harshad K. Kenchi