Harnessing Business Innovation
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Dr Cathy Garner , CEO, Manchester Knowledge capital talks about the work M:KC have undertaken on behalf of the city of Manchester to develop and harness business innovation. The presentation was delivered at NESTA's Driving Innovation in Cities - Lessons Learnt from Manchester Event on 22 July 2010
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As the business landscape shifts, it’s imperative that organisations adopt an enduring, integrated and future-proofed approach to operational improvement which becomes part of ‘the way we do things around here’.
Unintegrated approaches: It’s not uncommon to see a disconnect between teams that work across the same end-to-end value stream, with one group identifying automation processes using technologies such as Robotic Process Automation and Artificial Intelligence, others redesigning processes using lean tools and techniques to remove rework and waste, and separate teams using workflow tools to digitise manual work. Each of these examples presents a lever that can be pulled to uplift operational performance, but addressing them together provides the most powerful recipe for maximising customer value.
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CIOs are often charged with driving innovation within the enterprise. But what if business units are not interested in innovating? IT leaders cannot compel business leadership to innovate in an environment where the status quo appears acceptable. This report provides examples of successful innovation and discusses how IT organizations can engage business leaders in digital innovation efforts.
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- 1. Harnessing Business Leadership Dr Cathy Garner Chief Executive Officer, Manchester : Knowledge Capital
Editor's Notes
- The Innovation Manchester network by sector