Susan W. Hansen is seeking a position as a Literacy Instructor where she can develop critical computer literacy skills. She has over 20 years of experience working in libraries and adult education. Her experience includes instructing students in information literacy, reference services, collection development, and adult programming. She is proficient in Microsoft Office and has experience training library patrons and staff on integrated library systems software.

1. Susan W. Hansen
125 Sagamore Dr S.
Liverpool, New York 13090
sueone162002@yahoo.com
(315)652-3601
Objective: Develop critical computer literacy skills in libraries and job development programs
as a Literacy Instructor for academic and public libraries.
Work Experience:
2010 Bryant and Stratton College Instructor and Librarian
• Instruct Information Literacy as a General Education prerequisite to all curricular study
programs.
• Provide evening reference and advisory service and administrative support.
• Attend meetings and planning committees.
2009 Polaris Library Systems Trainer Liverpool, N.Y.
• Trained Polaris customers on Integrated Library Systems software and supported the
development of subsequent products.
• Developed training materials for public library personnel across all ability levels.
• Traveled across the United States to train public library personnel in their regular
workflow and training environment.

2. • Analyzed training servers for potential ease of use in software development.
1998 – 2009 Information Services Librarian & Adult Programs Coordinator
Broome County Public Library Binghamton, N.Y.
• Provided reference and advisory service to the central library collection.
• Supported forty-four member libraries with ready reference information to enhance
patron service.
• Provided book presentations and tours on specific topics as an outreach effort to the
community.
• Led approximately three computer classes per week in Microsoft Word and Internet
Explorer.
• Developed and coordinated over sixty hourly community oriented adult programs and
promotional material per year.
• Led staff and public through online tools to support computer services in the library.
• Supervised college and high school volunteers and interns by instructing and training in
work methods.
1996 to 1998 Information Librarian

3. Vestal Public Library Vestal, N.Y.
• Guided the public in using bibliographic databases to find materials and to handle
software changes during new system upgrades.
• Provided ready reference information, collected and maintained government pamphlet
file and developed displays.
• Supervised circulation personnel and pages and responsible for opening and closing the
library.
1992 to 1997 Instructor
Broome-Tioga Board of Occupational and Cooperative Educational Services
Binghamton, N.Y.
• Instructed adults in areas of English in order to ensure their self-sufficiency and job
employability as they reside in the local area.
• Tutored candidates of the General Equivalency Examination to assist adults obtaining
General Equivalency Diplomas.
• Facilitated with General Equivalency Examination classes at a new learning center to
support job creation by the New York State Labor Department and Job Training Partnership
Act funding.
• Assisted in developing a successful grant proposal that led to additional programs to
coordinate and promote employability training with social agencies in the local area.
Education:
Master of Library Science and Public Librarian Certificate
State University of New York, University at Albany.
Bachelor of Arts, History and Education Certification

4. State University of New York, College at Cortland.
Memberships:
New York Library Association
Special Library Association, Upstate New York Chapter
Literacy Volunteers of America, Broome and Tioga County Chapter
American Library Association
Fiction-L
References Available Upon Request
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