#Managementtips #CrisisManagement

1. Handling Crisis
Vinaya Shakya
Consultant
Tripitak Holidays Pvt. Ltd.
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2. Listen carefully
 Whenever you have crisis and complaint from your guest or staff or your boss, you
need to listen them carefully.
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3. Do not go for confrontation
 In crisis situation you should not go for confrontation.
 Have passion to understand the situation.
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4. Let them shout their anger
 Give opportunity to spill out their anger
 They feel proud if they yell at you in mass
 That will help you in your response later
 Do not react
 Do not show your anger
 Be cool
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5. After they stop ill-treating
 Start your reasoning
 Give respect for their points whether they are right or wrong
 Praise them for their reaction
 Accept what they say
 Apologize even when you have made no mistake
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6. Understand the situation
 Is it under your jurisdiction
 Is it out of your control
 Explain the situation
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7. Give proof
 Communicate the right thing you have done
 Convince as much as you can
 Handle with care
 Tackle tactfully
 Tell the fact
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8. Thank you
 Vinaya Shakya
 Travel Consultant
 Tripitak Holidays Pvt. Ltd.
 E-mail: tripitakholidays@gmail.com
 E-mail: info@tripitakholidays.com
 E-mail: vinayashakya@gmail.com
 Web: www.tripitakholidays.com
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