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[CH12]
REPORT FINDINGS AND
 RECOMMENDATIONS
       Nick Yeh



          1
REPORT FINDINGS AND
 RECOMMENDATIONS




         2
WHAT IS A FINDING?


x            o
        3
SHAPE THE FINDINGS   (1/2)




         4
SHAPE THE FINDINGS   (2/2)




         =
   ✓

   ✓


         5
DRAFT THE REPORT




       6
WHY WRITE A REPORT?




         7
ORGANIZE THE REPORT


                20~25




         8
COMMON INDUSTRY
  FORMAT (CIF)
           (1/5)




       9
COMMON INDUSTRY
  FORMAT (CIF)          (1/5)




      A brief synopsis of the test
     logistics, the major findings and
     recommendations, and further
     research required, and the overall
      benefits of the test.




          10
COMMON INDUSTRY
  FORMAT (CIF)          (2/5)




     The nature of the research, how it
     was set up, participant
     characteristics, and the data
     collection methods used.



          11
COMMON INDUSTRY
  FORMAT (CIF)           (3/5)




     Quantitative:
     task completion, errors, prompting
     needed, ratings, and so forth.

     Qualitative:
     free-form questions, types of errors,
     and the like.
          12
COMMON INDUSTRY
  FORMAT (CIF)           (4/5)




     -Enable someone to quickly pick out
     and grasp the findings and
     recommendations without having to
     read the supporting text.

     -Be sure to include positive findings.
          13
COMMON INDUSTRY
  FORMAT (CIF)   (5/5)




     e.g.




            14
DEVELOP
RECOMMENDATIONS   (1/2)




       =




           15
DEVELOP
RECOMMENDATIONS   (2/2)




        16
FOCUS ON SOLUTIONS THAT
WILL HAVE THE WIDEST IMPACT

           •




               -


               -


               -
                   17
IGNORE POLITICAL CONSIDERATIONS
      FOR THE FIRST DRAFT

             •


                 -


                 -


                 -



                     18
BE THOROUGH   (1/2)




    •




    •




        19
BE THOROUGH   (2/2)




      20
PROVIDE BOTH SHORT-TERM AND
LONG-TERM RECOMMENDATIONS

           •




           •




               21
INDICATE AREAS WHERE
FURTHER RESEARCH IS REQUIRED

            •




            •




                22
MAKE SUPPORTING MATERIAL
 AVAILABLE TO REVIEWERS

•


•


•           P01



           23
REFINE THE REPORT FORMAT

•


    -


    -


    -


•
               24
CREATE A HIGHLIGHTS VIDEO
   OR PRESENTATION   (1/2)



•


    -   (        )

    -


•


    -
            25
CREATE A HIGHLIGHTS VIDEO
   OR PRESENTATION  (2/2)




            26
CAUTIONS ABOUT
     HIGHLIGHTS(1/2)




•


•




          27
CAUTIONS ABOUT
     HIGHLIGHTS(2/2)




•




          28
STEPS FOR PRODUCING A
   HIGHLIGHTS VIDEO




          29
CONSIDER THE POINTS YOU
    WANT TO MAKE


                3   5


                        20




           30
SET UP A SPREADSHEET TO PLAN
  AND DOCUMENT THE VIDEO
            •   The topic the clip supports.
            •   The type of element (title, clip, subtitle, or
                other).
            •   The start time on the recording of the beginning
                of the clip.
            •   The first few words (or actions).
            •   The last few words (or actions).
            •   The approximate ending time in the recording
                of the clip.
            •   The total time of the desired clip; at the bottom
                of this column, create a formula to total the
                times of all the clips you plan to use.
                   31
SET UP A SPREADSHEET TO PLAN
  AND DOCUMENT THE VIDEO




             32
PICK THE CLIPS




      33
REVIEW TIMING AND
  ORGANIZATION




        34
DRAFT TITLES AND CAPTIONS




            35
REVIEW AND WRAP



            20




       36
CONGRATULATIONS!
     - THE END -




         37

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Guided Reading & Book Reviews - Handbook of Usability Testing (CH12)

Editor's Notes

  1. \n
  2. \n
  3. \n
  4. 1. 必須找到如何詮釋 ‘‘ah-ha’’.\n2. 通常會用一段簡短的文字 statement 來描述發現的使用性問題\n
  5. \n
  6. \n
  7. 如何寫報告會影響到閱讀報告的人如何解讀\n
  8. \n
  9. \n
  10. \n
  11. \n
  12. 在此不要列出原始資料,如果需要的話,可把原始資料附在文件的最後 appendix. \n
  13. 加強重點描述,避免冗長的陳述。\n使用性測試通常是為了找出不合適的設計,但指出好的部份有助於提昇團隊士氣。\n
  14. \n
  15. 不同的團隊:Engineering, technical communication, marketing, and hopefully human factors.\n讓客人買單: Simply reading a recommendation in a report will rarely convince anyone to make a dramatic change.\n
  16. \n\n
  17. \n\n
  18. \n\n
  19. \n\n
  20. \n
  21. Do not be satisfied with just recommending band-aids for deep-seated problems, simply because there is no time to implement full-blown solutions.\n
  22. Usability testing, as with almost all research, often results in new questions that require answers.\n
  23. It is unnecessary to include supporting material, raw data, or copies of the earlier deliverables from the study.\nIf you think it is useful to readers to do so, you might consider including this in the appendices.\nDon’t list their actual names in the report, simply their backgrounds and other important information. Instead, refer to them as Participant 1 or P1 in anything that will be distributed for review.\n
  24. \n
  25. \n
  26. right place (a new account, or a start-up company) \nright time (a skilled change agent has made him- or herself known, or decision makers show interest)\n
  27. \n
  28. \n
  29. \n
  30. \n
  31. \n
  32. \n
  33. \n
  34. \n
  35. \n
  36. \n
  37. \n