The Business Intelligence Competency Center (BICC) provides business intelligence services and operations support to customers in Europe. With over 160 professionals based in Madrid and Lisbon, the BICC specializes in BI tools and has experience across many industries. It manages projects following international standards to ensure schedules, quality, and service level agreements are met. The BICC aims to help companies build robust BI capabilities through cost-effective, flexible, and adaptable services.

1. Business Intelligence Competency Center
Our Target: Introduction
Organizational performance depends on decisions taken on daily basis at all levels (operational, tacti-
Companies aiming to
Copyright © 2008 GTBC Global Technologies & Business Consulting, S.L. All ritghts reserved
tal and estrategic). That’s why Decision Support Systems (DSS) and quality information are vital to any
build robust BI projects / organization aiming to reach Management Excelence.
operations based in a
BICC – Business Intelligence Competency Center of GTBC has consolidated itselft as one of the near-
world class service and
shore leaders in Europe on this area. Its mision is to support business intelligence projects and opera-
costing optimization. tions of customerss throughout Europe, with quality services based upon specialization.
The human team on the BICC, based in Madrid and Lisbon, has more than 160 qualified professionals
with experience in most economic sectors and working with most of the mainstream BI tools. Our pro-
jects and services are managed following international standards by professionals who enforce the
agreed-upon schedules, quality standards and service levels.
Table of Contents
Main Benefits:
1 Introductión
• Specialization.
2 BI Services Portfolio
• Increased flexibility
3 BI Organization
• Cost Reduction
4 BI Methodology
• High degree of adaptability to project/service requirements
5 About BICC
• Possibility of combining remote near-shore and temporary on-site work

2. Business Intelligence Services
Business Intelligence Services Portfolio
Strategy Services (*) Performance Mgmt. (*) Development Services Knowledge (*) Support (*)
Copyright © 2008 GTBC Global Technologies & Business Consulting, S.L. All ritghts reserved
BI Strategy Definition Strategy Intelligence Data Mining Coaching Business Users Mngt
Service Portfolio
BI Maturity Model Process Intelligence Analitic CRM Training Maintenance
BI Portfolio Mgmt. Customer Intelligence DataWarehouse / Data Marts Vendors Mgmt.
BI Methodology Defin. Financial Intelligence Integration and Data Quality
BI Integrated Reporting (Scorecards,
Dashboards, OLAP)
(*) Services not provided near-shore
Service Platforms

3. Business Intelligence Services
Organization and Competencies BICC
Strategy & Management
Any organization can, at any level, benefit from the usage of Decision Competencies
Support Systems, but maximized benefits can only be reached if all the
Decision Support Systems of the organization are integrated in an effi-
Copyright © 2008 GTBC Global Technologies & Business Consulting, S.L. Todos los derechos reservados
cient and effective way.
For this purpose specific competencias are needed. These professional
competencies can be classified into 4 main groups. Competencies in
Business BICC
BICC Analytical
Competencies
Competencies
all 4 groups are needed in order to manage the Business Intelligence
environment in a holistic way.
No single consultant can have all competencies needed in all compe-
tency groups. Our BICC can guarantee that any BI Project or service Datawarehousing & IT Competencies
meets its competency requirements.
Our BICC helps organizations measure and manage the effectiveness of
their corporate strategy through a well thought Business Intelligence (BI)
strategic initiative. Our help may start by defining the BI strategy, alligned
with the corporate strategy, down to helping with the implementation of
concrete decision support systems based on that strategy.
The projects and services offered by our BICC take into account the
whole mix of specific competencies needed for planning, executing
and controlling any BI strategy. That’s why we manage our professionals
by competencies in order to be able to have the right teams with the
right competency mix required to perform any particular task.
Our objective is to ensure success of all our customer’s Business
Intelligence initiatives, from the most strategical down to the most
operational.

4. DWDM2
Data Warehousing Development & Management Methodology
BI Methodology
Even though Business Intelligence can be used to measure
DWDM2 guarrantees: and drive organizational strategy, its potential is confronted with
the fact that arround 50% of the BI projects fail. One of the
main causes of such a failure rate is a project methodology
Recognition of Business Intelligence as an organization-wide initiative. mismatch, thinking that BI projects are just like traditional IS
1
development projects.
2 A guide with all needed phases for Project delivery in terms of agreed scope,
Business Intelligence cannot be seen as a product but rather as
time, cost and quality.
an ongoing iniciative that seeks alignment of operations and
3 A WBS (Work Breakdown Structure) with all tasks and deliverables needed for management with strategical objectives.
Copyright © 2008 GTBC Global Technologies & Business Consulting, S.L . Todos los derechos reservados
project success.
4 The necessary iteration for this type of projects. A methodology for the management of Data Warehousing
services and projects, as a best practice advisor, mitigates the
5 Complete involvement of all stakeholders with the project, specially Business risk of implementation failure of the Business Intelligence
strategical initiatives.
Proper resource allocation to each Project phase, with the appropriate skill set
6 for each particular Data Warehousing project. DWDM2 is a Data Warehousing methodology based on
international project and service management standards, such
7 Apropriate Service Level Agreements
as PMI® and ITIL®, and tailored to meet management
requirements of Data Warehouse projects and services.
Roadmap DWDM2
Business Solution
Requirements Business Solution
Case Initiation Proposal Construction Deployment Close
Validation Analysis Design
Assessment
Maintenance & Evolution

5. BICC-Business Intelligence Competency Center is one initiative of About GTBC
GTBC’s specialized Business Intelligence Business Unit.
This Business Unit provides three types of services:
Training. With constant innovation, the BICC collaborates with pub-
lic & private universities in Portugal & Spain in the development of
Copyright © 2008 GTBC Global Technologies & Business Consulting, S.L. Todos los derechos reservados
the Business Intelligence science through masters and specializa-
tion courses focused on BI concepts and with the support of BI
tools. Courses like “Data Warehousing Solutions”, “Business Intelli-
gence for executives”, “Dimensional Modeling Techniques”, “Data
Warehousing Project and Development Management”, “Customer
Intelligence” or “Balanced ScoreCard” are just a few examples of
training courses offered.
Outsourcing. BICC has experiences in all economic sectors lead-
ing BI investments, such as Telecommunications, Banking, Insur-
ance, Utilities, Pharma, Retail or Public Administration
Consulting. A excellent track record consulting in areas such as IT
aligment, BI Portfolio Management, Integrated Architectures or BI
Maturity Models.
C/ Atocha, 20 - 2ª planta
28012 Madrid (ESPAÑA)
Please feel free to ask for our specialized training catalog, case Tel.: (+34) 91 369 08 27
Fax: (+34) 91 369 08 10
studies, references and services..
dep-bi@gtbc.es