GROWING PAINS: WHY SUPPORT QUALITY SCALES UP... OR SLIDES DOWN - MAT PATTERSON

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This document appears to be about a talk given at SUPCONF NYC 2016 by Mat Patterson of Help Scout about how customer support quality can scale up or slide down depending on how a company handles growth pains. The talk likely discussed challenges of maintaining high quality support as a business expands and gained more customers, and strategies for ensuring support quality continues to increase alongside company growth.

Leadership & Management

Mat
Patterson
Help Scout
Growing Pains: Why
Support Quality Scales
Up.... Or Slides Down
SUPCONF NYC 2016

GROWING PAINS: WHY SUPPORT QUALITY SCALES UP... OR SLIDES DOWN - MAT PATTERSON

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