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MyMetrics:  Using expectation and experience to inspire service innovation and improvement ,[object Object],MyMetrics at Hyper Island Hello!  Please upload your presentation to slideshare.com and tag it with ‘hyperislandservicedesign’ (and anything else you think is appropriate.) - We’ll then be able to comment on the content, and discuss the successes and failures online! Thanks!
Overview ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],MyMetrics at Hyper Island Team members Anna Dorrani Charlotte Kalrberg Fábio Resende Robin Lantz
1. Background ,[object Object],[object Object],[object Object],MyMetrics at Hyper Island
2. Research MyMetrics at Hyper Island
3. Taste vs. Price ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],MyMetrics at Hyper Island Examples: At the first place, if you know what to order you can have a really good food for the value (aroud 60 :- ) At the second place we basically guesses and it turned out ok (around 75:- ).
4. Ambient ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],MyMetrics at Hyper Island Examples: The first place was surprisingly cozy and warm. Better than expected The second place was as function oriented, not ornamented, as expected.
5. Service / Readyness ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],MyMetrics at Hyper Island Examples: In both places you had to go to the counter to order your meal. The first place had good and fast service and was better than expected. The second place was also fast but not particularly polite. As expected.
6. Menu / Information ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],MyMetrics at Hyper Island Examples: First place had a very comprehensible menu. The ingredients were details and easily understood. The second place had no real explanation of the menu. For instance they write “vegetables” but do not say witch ones.
7. Overall Experience ,[object Object],[object Object],[object Object],[object Object],[object Object],MyMetrics at Hyper Island Examples: The first place had some pre-fabricated food (soup) witch was less than ideal and did not correspond to the amout paid. On the other hand, the ambient was better than expected. The second place had fair food for the money and ok ambient.
8. Opportunities ,[object Object],MyMetrics at Hyper Island
9. Observations ,[object Object],[object Object],[object Object],[object Object],[object Object],MyMetrics at Hyper Island

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