1. The document summarizes research conducted by a group evaluating customer experience at two different restaurants using "MyMetrics" - measures focused on specific service aspects like taste, price, atmosphere, service, menus, and overall experience. 2. At the first restaurant, the group found the taste and atmosphere to be better than expected, though some pre-fabricated food was less ideal. Service and menus met expectations. 3. The second restaurant had fair food for the price and atmosphere as expected, but menus lacked details and service was only fast, not particularly polite.