grievance redressal model and mechanisms

1. MODEL
GRIEVANCE
PROCEDURE
JIBIN PAULOSE
E-BATCH
JIBIN PAULOSE
E- BATCH

2. GRIEVANCEA grievance can be discontent or
dissatisfaction, whether expressed or not,
whether valid or not ,and arising out of
anything connected with the company that
an employee thinks ,believes , or even
feel as unfair ,unjust, or inequitable

3. PURPOSE OF
THE
GRIEVANCE
PROCEDURE
Keep line of communication open
Allow
employees to voice
concerns workplace and
environment
Allow employees and management
to resolve problems

4. MODEL
GRIEVANCE
PROCEDURE
• The Model Grievance Procedure was
formulated in pursuance to the Code of
discipline adopted by the 16th Session of the
Indian Labour Conference in 1958. Most of the
grievance procedures now a day are built
around the Model Grievance Procedure with
certain changes to suit the size and special
requirements of an enterprise

5. StepsinGrievanceHandlingProcedure
 Acknowledge Dissatisfaction
 Define the Problem
 Get the Facts
 Analyze and Decide
 Follow up

7. OBJECTIVES
OF
GRIEVANCE
HANDLING
• To prevent accidents and improve safety
standards
• To improve communication
• To enhance productivity
• To improve morale and motivation
• To improve human relations
• To enhance organizational image

8. BENEFITS
 1. It encourages employees to raise concerns
without fear of reprisal.
 2. It provides a fair and speedy means of
dealing with complaints.
 3. It prevents minor disagreements developing
into more serious disputes.
 4. It saves employers time and money as
solutions are found for workplace problems. It
helps to build an organizational climate based
on openness and trust.

9. CAUSES
OF
GRIEVANCES
• Working conditions
• Unsatisfactory pay
• Ineffective pay
• Lack of participation in management
• Irresponsible employees
• Interpersonal Issues
• Lack of communication

10. HOW TO
PREVENT A
GRIEVANCE
• Identify potential causes
• Correct problems promptly
• Encourage corrective suggestions
• Communicate and give advance notice of
changes
• Be objective
• Learn to listen
• Be consistent