Recommended
More Related Content
What's hot
What's hot (20)
Similar to Greenix culture deck
Similar to Greenix culture deck (20)
Recently uploaded
Recently uploaded (20)
Greenix culture deck
- 1. Greenix CX Culture Deck These slides are intended to be read, not presented.
- 2. Four Aspects of our Culture ● Values are what we value ● Customer Experience ● Employee Experience ● Leadership
- 3. Lots of companies have nice sounding value statements.
- 4. Real company values as opposed to nice-sounding values are reflected by who is hired, promoted, or let go.
- 5. Culture is to an organization as character is to an individual. Bob Nilsen Meaning, this is how individuals in an organization choose to behave even when nobody's looking.
- 6. We particularly value eight behaviors or skills on our team.
- 7. Wise Judgement: You are empowered to and make wise decisions that best serve the Customer and Greenix.
- 8. Courage: You say what you think even if it is controversial, you question actions that are inconsistent with our values.
- 9. Commitment: You do your very best even when not under the watchful eye of the mentor.
- 10. Advocacy: You are the customers advocate, you act in the best interest of the customer within business reason.
- 11. Communication: You listen well, instead of reacting fast. You are concise and articulate in speech and writing. You maintain calm poise in stressful situations.
- 12. Energy: You perform your daily tasks with the full energy of heart. You are enthusiastic in customer delight.
- 13. Empathy: You communicate with our customers through the lens of feeling how they feel, you solve problems with a “same side of the table” approach.
- 14. Competition: You believe that winning is a habit, and friendly competition raises everybody up.
- 15. Four Aspects of our Culture ● Values are what we value ● Customer Experience ● Employee Experience ● Leadership
- 16. The customer experience is the most critical aspect of our business.
- 17. At Greenix we believe in providing “Best-in-Industry” customer experience, through Energy, Empathy, and Advocacy.
- 18. Four Aspects of our Culture ● Values are what we value ● Customer Experience ● Employee Experience ● Leadership
- 19. We are a team, and like all great teams we need star players in every position.
- 20. We are like a pro sports team, not a kids recreational team. The coach's’ job is to hire, develop and cut smartly so we have stars at every position.
- 21. We treat our employees how we want our very best customers treated.
- 22. Our goal is for all employees no matter what life ambitions they have, they are better prepared to fulfill whatever future role they might have.
- 23. We know that steel sharpens steel and through fun competitions and incentives we can increase customer and employee delight.
- 24. We believe in performance and results, not politics.
- 25. Four Aspects of our Culture ● Values are what we value ● Customer Experience ● Employee Experience ● Leadership
- 26. Everything rises and falls on leadership. John Maxwell
- 27. We practice the servant leadership model. We believe that Leaders exist to serve their team.
- 28. We use wise judgment to make the best decisions for the Customer and Greenix.
- 29. We practice direct communication and transparency
- 30. We believe that expectations go both ways.
- 31. Most importantly a Leader is able to see an individual's potential and help move that individual to meet their potential.
- 32. Our culture is a work in progress. This slide deck is our current best thinking about maximizing our likelihood of continual delight of our customers.