2. Agenda
• Background of GSS
• Research Objectives
• Secondary Research
• Research Methodology
• Questionnaire
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3. Background of GSS
• Annual shopping festival (1994)
• Singapore Retailers Association
• Singapore Tourism Board
• Discounts of up to 70%
• May end - July end
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4. Research Objectives
• GSS as a driver for growth of tourism in
Singapore
• Assessment of perceptions and expectations of
first time and repeat customers.
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5. Secondary Research
Tourist Arrivals in Singapore Visitor Arrivals in Singapore - 2009
14000000 Europe
13%
12000000 Oceania
10%
10000000
America
8000000
5%
6000000
4000000
Asia
72%
2000000
0
2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010
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6. Secondary Research
Top Spending Categories of Top markets in tourist spending of
MasterCard Holders in GSS 2010 MasterCard Holders in GSS 2010
14%
United States
Restaurants
18% Malaysia
11%
Jewelry 48% Australia
Others 9% Indonesia
64% Department 10%
Stores Japan
9% Others
9%
8%
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