The document outlines plans for a 2-day workshop to develop a harmonized accommodation rating framework for the Southern Africa Development Community (SADC) region. Day 1 will include introductions, setting objectives and outcomes, progress reports on existing projects, and sessions on the purpose and transition to a mandatory rating system. Day 2 will focus on marketing the system, benchmarks, proposed guidelines and standards, and developing an action plan. Key topics to be discussed include management structure, requirements for buy-in, voluntary vs mandatory systems, using the system to promote the region, training needs, a consumer feedback mechanism, funding, and roles for national organizations.
Meeting the challenges of sustainability for wash investmentsIRC
This document outlines the agenda and key topics for a meeting on sustainability for water, sanitation, and hygiene (WASH) investments. The meeting will discuss challenges with the traditional "business as usual" approach and focus on shifting from infrastructure to sustainable service delivery. Presentations will cover financing for lifecycle costs, sustainable water resources management, direct support for service delivery, and monitoring for service delivery. Participants will discuss practical approaches, strategies, and obstacles to organizational change through group exercises. The goal is to make commitments to promote sustainability in their own organizations and sectors.
The Victorian Community Road Safety Partnership Program aims to increase community engagement in road safety through a partnership model. It involves the Victorian Community Road Safety Alliance approving and allocating funding to local community road safety groups to implement road safety programs. In 2012-2013, 35 groups were approved for around $2.55 million in funding for programs addressing issues like young drivers, drink driving, speeding and child pedestrian safety. VicRoads provides support and evaluates the outcomes of the program.
Understanding the Service Delivery Approach: the political economy of deliver...IRC
In this presentation Harold Lockwood examines structural challenges to development aid and proposes a different paradigm: a Service Delivery Approach.
For further information see: www.waterservicesthatlast.org
This document summarizes discussions from the 2014 Rotary International Convention regarding appropriate wheelchair provision. After presentations and group discussions over two days, delegates concluded that the WHO Guidelines are an important tool that should guide all stakeholders in wheelchair provision issues. They also concluded that donated wheelchairs should be appropriate for recipients' needs and contexts. Prior to donations, stakeholders including users, service providers, and donors should consult to determine appropriateness and the availability of support services. The document provides examples of projects in PNG that introduced a range of appropriate wheelchairs, built service delivery capacity through training, and increased awareness and guidelines to address a lack of services. It poses questions for small group discussion around Rotary's potential to further meet needs for appropriate
The document discusses the ozone layer, its importance in protecting life on Earth from UV radiation, and how human activities have depleted the ozone layer. It provides details on:
- The location and composition of the stratospheric ozone layer.
- How ozone-depleting substances (ODS) released from products like aerosols, refrigerants, and solvents travel to the stratosphere and cause ozone depletion through chemical reactions.
- Evidence that the largest ozone depletions occur over the poles, with threats including increased skin cancer, cataracts, reduced crop yields, and harm to marine ecosystems and biogeochemical cycles.
The document presents the Rural Sanitation Model and Strategy (R-SMS) for Ghana. It notes poor sanitation costs Ghana's economy significantly each year and that most Ghanaians still practice open defecation or use unimproved latrines. The R-SMS aims to build capacity, create demand, and ensure supply of sanitation infrastructure and behaviors to help Ghana achieve its Millennium Development Goals for sanitation access. It proposes pillars of enabling the environment through advocacy, building capacity through training, creating demand through community-led approaches, and ensuring supply of affordable technologies. Key actions include training community facilitators, using formative research to understand demand, commercializing latrine marketing, and monitoring progress toward indicators like
The document outlines the Windhoek Guideline for implementing sustainable tourism policy recommendations. It discusses the context of sustainable consumption and production (SCP), presents the Windhoek Guideline and its 7 stages of the tourism life cycle. It then provides details on planning, operations, investment, promotions, capacity building, consumption and monitoring within each stage. Finally, it discusses implementation of SCP through national programs, regions, institutions and case studies to promote resource efficiency and low-impact growth in the tourism sector.
This document discusses India's progress towards achieving "Everyone Forever" (EF), which means ensuring everyone has sustainable access to water and sanitation services indefinitely. It notes that while coverage is nearly universal, over 30% of systems are not functioning properly. The document outlines factors like existing policies and investments that could support EF, but notes financing is not currently designed for long-term resilience. It proposes developing service delivery models, monitoring, and financing plans to achieve EF through collaboration between various stakeholders at national, state, district and community levels. Success would be measured by impact indicators like the percentage of people with reliable water supply meeting quality standards and user satisfaction levels.
Meeting the challenges of sustainability for wash investmentsIRC
This document outlines the agenda and key topics for a meeting on sustainability for water, sanitation, and hygiene (WASH) investments. The meeting will discuss challenges with the traditional "business as usual" approach and focus on shifting from infrastructure to sustainable service delivery. Presentations will cover financing for lifecycle costs, sustainable water resources management, direct support for service delivery, and monitoring for service delivery. Participants will discuss practical approaches, strategies, and obstacles to organizational change through group exercises. The goal is to make commitments to promote sustainability in their own organizations and sectors.
The Victorian Community Road Safety Partnership Program aims to increase community engagement in road safety through a partnership model. It involves the Victorian Community Road Safety Alliance approving and allocating funding to local community road safety groups to implement road safety programs. In 2012-2013, 35 groups were approved for around $2.55 million in funding for programs addressing issues like young drivers, drink driving, speeding and child pedestrian safety. VicRoads provides support and evaluates the outcomes of the program.
Understanding the Service Delivery Approach: the political economy of deliver...IRC
In this presentation Harold Lockwood examines structural challenges to development aid and proposes a different paradigm: a Service Delivery Approach.
For further information see: www.waterservicesthatlast.org
This document summarizes discussions from the 2014 Rotary International Convention regarding appropriate wheelchair provision. After presentations and group discussions over two days, delegates concluded that the WHO Guidelines are an important tool that should guide all stakeholders in wheelchair provision issues. They also concluded that donated wheelchairs should be appropriate for recipients' needs and contexts. Prior to donations, stakeholders including users, service providers, and donors should consult to determine appropriateness and the availability of support services. The document provides examples of projects in PNG that introduced a range of appropriate wheelchairs, built service delivery capacity through training, and increased awareness and guidelines to address a lack of services. It poses questions for small group discussion around Rotary's potential to further meet needs for appropriate
The document discusses the ozone layer, its importance in protecting life on Earth from UV radiation, and how human activities have depleted the ozone layer. It provides details on:
- The location and composition of the stratospheric ozone layer.
- How ozone-depleting substances (ODS) released from products like aerosols, refrigerants, and solvents travel to the stratosphere and cause ozone depletion through chemical reactions.
- Evidence that the largest ozone depletions occur over the poles, with threats including increased skin cancer, cataracts, reduced crop yields, and harm to marine ecosystems and biogeochemical cycles.
The document presents the Rural Sanitation Model and Strategy (R-SMS) for Ghana. It notes poor sanitation costs Ghana's economy significantly each year and that most Ghanaians still practice open defecation or use unimproved latrines. The R-SMS aims to build capacity, create demand, and ensure supply of sanitation infrastructure and behaviors to help Ghana achieve its Millennium Development Goals for sanitation access. It proposes pillars of enabling the environment through advocacy, building capacity through training, creating demand through community-led approaches, and ensuring supply of affordable technologies. Key actions include training community facilitators, using formative research to understand demand, commercializing latrine marketing, and monitoring progress toward indicators like
The document outlines the Windhoek Guideline for implementing sustainable tourism policy recommendations. It discusses the context of sustainable consumption and production (SCP), presents the Windhoek Guideline and its 7 stages of the tourism life cycle. It then provides details on planning, operations, investment, promotions, capacity building, consumption and monitoring within each stage. Finally, it discusses implementation of SCP through national programs, regions, institutions and case studies to promote resource efficiency and low-impact growth in the tourism sector.
This document discusses India's progress towards achieving "Everyone Forever" (EF), which means ensuring everyone has sustainable access to water and sanitation services indefinitely. It notes that while coverage is nearly universal, over 30% of systems are not functioning properly. The document outlines factors like existing policies and investments that could support EF, but notes financing is not currently designed for long-term resilience. It proposes developing service delivery models, monitoring, and financing plans to achieve EF through collaboration between various stakeholders at national, state, district and community levels. Success would be measured by impact indicators like the percentage of people with reliable water supply meeting quality standards and user satisfaction levels.
Transitioning from reaching every district to reaching every communityJSI
This presentation focuses on learning acquired from the last 2-3 year effort in 8 districts across both Uganda and Ethiopia and REC-QI potential to add to the arsenal of RI strengthening tools. REC is now the number one approach to reaching hard-to-reach health facilities. Adding Quality improvement to RED/REC will combine the “what” (RED/REC) and “how” (QI) factors to strengthening for sustainable improvement in coverage and brings together all EPI stakeholders. In addition, by working at both national and lower level, REC-QI encourages peer learning and incorporation of innovations into national policies, guidelines, and protocols.
The document discusses plans for implementing the Swachh Bharat Mission (Gramin) in India. Key points include:
- The goal is to make India open defecation free by 2019 by providing toilets to all rural households.
- 11.11 crore toilets are needed to cover existing households without toilets and those with non-functional toilets.
- The program enhances subsidies for toilet construction and shifts responsibility for different aspects like school and anganwadi toilets to relevant departments.
- Strategies outlined include behavior change campaigns, monitoring outputs and outcomes, use of technology, and incentivizing best performing states and districts.
Everyone should have access to clean water, but unfortunately, this is not the case. How can you identify opportunities for water cooperatives? We have a successful record of maximizing in-country products and stimulating local economies in our projects, and we can help you with your grants and training. Let's work together to create safe communities for all.
Triple-S and WASHCost are 6-year research projects focused on sustainable water and sanitation services at scale in rural Africa. They seek to shift from an infrastructure focus to a service delivery approach through action research, documentation, and partnerships. While coverage has increased since 1990, failure rates remain high due to a lack of funding for operations and maintenance. The projects aim to strengthen sector capacity for learning, innovation, and policy development through approaches like clarifying asset ownership, planning for lifecycle costs, and monitoring service delivery rather than just access.
Global Sustainable Tourism Council, Kelly BrickerAnna Spenceley
A presentation made at the IUCN WCPA Tourism and Protected Areas Specialist Group's Strategy and Networking event at the World Parks Congress, in Sydney 2014.
Providing Sustainable Services at Scale (IRC & Aguaconsult)IRC
The document discusses challenges in providing sustainable water services at scale in developing countries. It notes that 30-40% of water systems fail, wasting financial investments. It analyzes reasons for failures, such as an infrastructure focus rather than a service delivery approach. The document advocates adopting principles for policy, financing, planning, and coordination across local, national and international levels to establish long-term sustainable water services.
The document discusses challenges in providing sustainable water services at scale in developing countries. It notes that 30-40% of water systems fail, wasting financial investments. It analyzes reasons for failures like an infrastructure focus rather than service delivery, lack of sector capacity building and support, and poor coordination. The document advocates adopting a service delivery approach with principles like clear roles, planning, learning, appropriate technology, long-term support and harmonized approaches across levels from local to international.
The document discusses challenges in providing sustainable water services at scale in developing countries. It notes that 30-40% of water systems fail, wasting financial investments. It analyzes reasons for failures, such as an infrastructure focus rather than a service delivery approach. The document advocates adopting principles for policy, financing, planning, and coordination across local, national and international levels to establish long-term sustainable water services.
Providing Sustainable Services at Scale (IRC & Aguaconsult)IRC
The document discusses challenges in providing sustainable water services at scale in developing countries. It notes that 30-40% of water systems fail, wasting financial investments. It analyzes reasons for failures like an infrastructure focus rather than service delivery, lack of sector capacity building and support, and poor coordination. The document advocates adopting a service delivery approach with principles like clear roles, planning, learning, appropriate technology, long-term support and oversight to achieve sustainable services at scale.
The document discusses challenges in providing sustainable water services at scale in developing countries. It notes that 30-40% of water systems fail, wasting financial investments. It analyzes reasons for failures like an infrastructure focus rather than service delivery, lack of long-term support, and poor coordination. The document calls for a new paradigm centered on a service delivery approach with principles-based interventions at various levels to achieve sustainable services at scale.
Monitoring Implementation of the Kunming Montreal Global Biodiversity Framewo...pensoftservices
The document summarizes decisions made at COP15 regarding monitoring implementation of the post-2020 global biodiversity framework. It outlines the 4 long-term goals and 23 targets for 2030 agreed upon. An ad hoc technical expert group was established to finalize the monitoring framework and indicators. UNEP-WCMC will support monitoring efforts through tools like a target tracker website and strengthening national monitoring systems. A global knowledge support service was also established to facilitate sharing of knowledge and support for implementation and monitoring of the framework.
This document proposes a European approach to micro-credentials for lifelong learning and employability. It defines micro-credentials and establishes standard elements and principles for their design. The objectives are to enable people to acquire skills needed for changing labor markets and support providers in enhancing transparency and flexibility of learning. Recommendations include adopting the definition and standards, developing ecosystems for micro-credentials, and using them to upskill and reskill workers and support education and training. Member states would implement measures using EU funds and the Commission would support research, tools, cooperation and monitoring progress.
The document provides information about the AgeTech Accelerator UK program, which supports businesses developing innovative products and services for aging populations. It outlines the program's services, including field testing products with older users, market studies, and workshops. The document also summarizes trends in the aging technology market, including growth areas like wellness tracking, online healthcare access, and smart home technologies. It identifies opportunities in virtual diagnostics, mobility assistance, and education for older adults. Finally, it shares resources on interoperability standards, financial products for seniors, predicting care needs, and more.
The document summarizes the Triple-S research project, which aims to contribute to a shift towards sustainable service delivery approaches for rural water supply in developing countries. It discusses key aspects of a service delivery approach, including clear policies and roles, planning, community participation, appropriate technology, and long-term support. The project involves action research in Ghana and Uganda, as well as studies in 13 other countries, to identify factors that promote or constrain services at scale. Findings indicate countries progress along a continuum from infrastructure implementation to full service delivery approaches, with gaps in areas like asset management, life-cycle cost planning, and regulation.
Leading With Sustainability Webinar - December 15, 2011washadvocates
The document discusses factors that foundations consider when evaluating grant proposals and partnerships for water, sanitation, and hygiene (WASH) projects to ensure long-term sustainability. It highlights the importance of infrastructure, long-term capacity building, community ownership, and planning for operation and maintenance. It also examines models for providing post-construction support to rural water service providers through local governments, utilities, associations, or non-governmental organizations.
This document proposes an Output Based Aid (OBA) approach to improve sanitation in India. Key points:
- OBA uses results-based financing where subsidies are paid to private service providers after delivery of specific sanitation outputs like building toilets. This incentivizes stakeholders to deliver services efficiently.
- A proposed model involves selecting service providers through competitive bidding, having them pre-finance construction with support from microfinance institutions, and paying them subsidies incrementally based on independent verification of outputs.
- Components of an OBA project would include information, education and communication activities, community toilet construction, biogas plants, and monitoring and evaluation. Funding would come from donors, communities and the government.
The document discusses governance prerequisites needed to achieve Millennium Development Goals for rural water, sanitation, and hygiene (WASH) by 2015. It outlines several institutional, operational, and financial prerequisites including having an overall policy to address rural water supply and sanitation, clearly defined roles for central and local governments and users, supply chains to support operations and maintenance, sufficient investment assessments and financing mechanisms, and monitoring and evaluation of inputs and outputs. Meeting these governance requirements is essential for making progress toward global targets and sustainability in fragile states.
The document discusses various approaches to managing water supply services after initial construction. It notes that solely relying on hoping facilities continue working ("build it and leave it") or on community-based management is insufficient to achieve permanent service. Effective management requires real user demand, external support, financing of recurrent costs, skills and tools for maintenance, and an enabling policy environment. There is no single best solution, as different contexts require identifying all tasks and stakeholders best placed to ensure long-term service delivery.
Green Tourism certification - presentation and panel session from COP22Anna Spenceley
This presentation includes an introductory presentation by Dr Tarek Ahmed, followed by a Situational analysis of Sustainable tourism certification, waste and water management in African Hotels. Panel participants and discussion questions are included from COP22 on Climate Change
Project monitoring: A vicious cycle of donor accountability or a necessary st...IRC
This document discusses the tension between project monitoring driven by donor accountability and the need to develop stronger national WASH sector monitoring systems led by countries. While country-led monitoring systems are the goal, they often remain weak due to underfunding, challenges with decentralization, and low political priority. Project monitoring can be innovative but is also temporary, fragmented, and focuses upward accountability to donors rather than supporting national systems. The document questions how to better align project monitoring with strengthening country-led monitoring and explores examples of projects integrating their monitoring into national frameworks.
The document discusses several manuals created by ecoplan:net to promote sustainable tourism practices.
1. An Ecolodge Development and Operations Manual was created for Egypt's Tourism Development Authority to assess ecolodge applications and assist developers in environmentally friendly construction.
2. A Rural Tourism Accommodation Manual was made for USAID and Morocco's Ministry of Tourism to help local entrepreneurs develop small hotels, B&Bs and guest houses using sustainable practices.
3. A Botswana Ecotourism Best Practices Guidelines Manual identified 180 criteria for planning, operations and marketing to ensure sustainable tourism businesses based on studies of facilities worldwide.
As Moderator again, of the 2014 3rd Annual Northeast Asia Tourism Forum I had the opportunity to provide an update of the Greater Tumen Region (Northeast China, Eastern Mongolia, Far East Russia (and Vladivostok) and east coast South Korea) Cross border Tourism Strategy I prepared in 2012. I also used the occasion to encourage each zone within this large destination region to identify how they can contribute to the ongoing planning, product development and marketing of the region. The presentation outlines the sustainable tourism planning process and encourages the various zones to commit to at least of one of several tourism development options including: tour product (itinerary) development, marketing and marketing research, tourism and hospitality training, and development and implementation of standards.
Transitioning from reaching every district to reaching every communityJSI
This presentation focuses on learning acquired from the last 2-3 year effort in 8 districts across both Uganda and Ethiopia and REC-QI potential to add to the arsenal of RI strengthening tools. REC is now the number one approach to reaching hard-to-reach health facilities. Adding Quality improvement to RED/REC will combine the “what” (RED/REC) and “how” (QI) factors to strengthening for sustainable improvement in coverage and brings together all EPI stakeholders. In addition, by working at both national and lower level, REC-QI encourages peer learning and incorporation of innovations into national policies, guidelines, and protocols.
The document discusses plans for implementing the Swachh Bharat Mission (Gramin) in India. Key points include:
- The goal is to make India open defecation free by 2019 by providing toilets to all rural households.
- 11.11 crore toilets are needed to cover existing households without toilets and those with non-functional toilets.
- The program enhances subsidies for toilet construction and shifts responsibility for different aspects like school and anganwadi toilets to relevant departments.
- Strategies outlined include behavior change campaigns, monitoring outputs and outcomes, use of technology, and incentivizing best performing states and districts.
Everyone should have access to clean water, but unfortunately, this is not the case. How can you identify opportunities for water cooperatives? We have a successful record of maximizing in-country products and stimulating local economies in our projects, and we can help you with your grants and training. Let's work together to create safe communities for all.
Triple-S and WASHCost are 6-year research projects focused on sustainable water and sanitation services at scale in rural Africa. They seek to shift from an infrastructure focus to a service delivery approach through action research, documentation, and partnerships. While coverage has increased since 1990, failure rates remain high due to a lack of funding for operations and maintenance. The projects aim to strengthen sector capacity for learning, innovation, and policy development through approaches like clarifying asset ownership, planning for lifecycle costs, and monitoring service delivery rather than just access.
Global Sustainable Tourism Council, Kelly BrickerAnna Spenceley
A presentation made at the IUCN WCPA Tourism and Protected Areas Specialist Group's Strategy and Networking event at the World Parks Congress, in Sydney 2014.
Providing Sustainable Services at Scale (IRC & Aguaconsult)IRC
The document discusses challenges in providing sustainable water services at scale in developing countries. It notes that 30-40% of water systems fail, wasting financial investments. It analyzes reasons for failures, such as an infrastructure focus rather than a service delivery approach. The document advocates adopting principles for policy, financing, planning, and coordination across local, national and international levels to establish long-term sustainable water services.
The document discusses challenges in providing sustainable water services at scale in developing countries. It notes that 30-40% of water systems fail, wasting financial investments. It analyzes reasons for failures like an infrastructure focus rather than service delivery, lack of sector capacity building and support, and poor coordination. The document advocates adopting a service delivery approach with principles like clear roles, planning, learning, appropriate technology, long-term support and harmonized approaches across levels from local to international.
The document discusses challenges in providing sustainable water services at scale in developing countries. It notes that 30-40% of water systems fail, wasting financial investments. It analyzes reasons for failures, such as an infrastructure focus rather than a service delivery approach. The document advocates adopting principles for policy, financing, planning, and coordination across local, national and international levels to establish long-term sustainable water services.
Providing Sustainable Services at Scale (IRC & Aguaconsult)IRC
The document discusses challenges in providing sustainable water services at scale in developing countries. It notes that 30-40% of water systems fail, wasting financial investments. It analyzes reasons for failures like an infrastructure focus rather than service delivery, lack of sector capacity building and support, and poor coordination. The document advocates adopting a service delivery approach with principles like clear roles, planning, learning, appropriate technology, long-term support and oversight to achieve sustainable services at scale.
The document discusses challenges in providing sustainable water services at scale in developing countries. It notes that 30-40% of water systems fail, wasting financial investments. It analyzes reasons for failures like an infrastructure focus rather than service delivery, lack of long-term support, and poor coordination. The document calls for a new paradigm centered on a service delivery approach with principles-based interventions at various levels to achieve sustainable services at scale.
Monitoring Implementation of the Kunming Montreal Global Biodiversity Framewo...pensoftservices
The document summarizes decisions made at COP15 regarding monitoring implementation of the post-2020 global biodiversity framework. It outlines the 4 long-term goals and 23 targets for 2030 agreed upon. An ad hoc technical expert group was established to finalize the monitoring framework and indicators. UNEP-WCMC will support monitoring efforts through tools like a target tracker website and strengthening national monitoring systems. A global knowledge support service was also established to facilitate sharing of knowledge and support for implementation and monitoring of the framework.
This document proposes a European approach to micro-credentials for lifelong learning and employability. It defines micro-credentials and establishes standard elements and principles for their design. The objectives are to enable people to acquire skills needed for changing labor markets and support providers in enhancing transparency and flexibility of learning. Recommendations include adopting the definition and standards, developing ecosystems for micro-credentials, and using them to upskill and reskill workers and support education and training. Member states would implement measures using EU funds and the Commission would support research, tools, cooperation and monitoring progress.
The document provides information about the AgeTech Accelerator UK program, which supports businesses developing innovative products and services for aging populations. It outlines the program's services, including field testing products with older users, market studies, and workshops. The document also summarizes trends in the aging technology market, including growth areas like wellness tracking, online healthcare access, and smart home technologies. It identifies opportunities in virtual diagnostics, mobility assistance, and education for older adults. Finally, it shares resources on interoperability standards, financial products for seniors, predicting care needs, and more.
The document summarizes the Triple-S research project, which aims to contribute to a shift towards sustainable service delivery approaches for rural water supply in developing countries. It discusses key aspects of a service delivery approach, including clear policies and roles, planning, community participation, appropriate technology, and long-term support. The project involves action research in Ghana and Uganda, as well as studies in 13 other countries, to identify factors that promote or constrain services at scale. Findings indicate countries progress along a continuum from infrastructure implementation to full service delivery approaches, with gaps in areas like asset management, life-cycle cost planning, and regulation.
Leading With Sustainability Webinar - December 15, 2011washadvocates
The document discusses factors that foundations consider when evaluating grant proposals and partnerships for water, sanitation, and hygiene (WASH) projects to ensure long-term sustainability. It highlights the importance of infrastructure, long-term capacity building, community ownership, and planning for operation and maintenance. It also examines models for providing post-construction support to rural water service providers through local governments, utilities, associations, or non-governmental organizations.
This document proposes an Output Based Aid (OBA) approach to improve sanitation in India. Key points:
- OBA uses results-based financing where subsidies are paid to private service providers after delivery of specific sanitation outputs like building toilets. This incentivizes stakeholders to deliver services efficiently.
- A proposed model involves selecting service providers through competitive bidding, having them pre-finance construction with support from microfinance institutions, and paying them subsidies incrementally based on independent verification of outputs.
- Components of an OBA project would include information, education and communication activities, community toilet construction, biogas plants, and monitoring and evaluation. Funding would come from donors, communities and the government.
The document discusses governance prerequisites needed to achieve Millennium Development Goals for rural water, sanitation, and hygiene (WASH) by 2015. It outlines several institutional, operational, and financial prerequisites including having an overall policy to address rural water supply and sanitation, clearly defined roles for central and local governments and users, supply chains to support operations and maintenance, sufficient investment assessments and financing mechanisms, and monitoring and evaluation of inputs and outputs. Meeting these governance requirements is essential for making progress toward global targets and sustainability in fragile states.
The document discusses various approaches to managing water supply services after initial construction. It notes that solely relying on hoping facilities continue working ("build it and leave it") or on community-based management is insufficient to achieve permanent service. Effective management requires real user demand, external support, financing of recurrent costs, skills and tools for maintenance, and an enabling policy environment. There is no single best solution, as different contexts require identifying all tasks and stakeholders best placed to ensure long-term service delivery.
Green Tourism certification - presentation and panel session from COP22Anna Spenceley
This presentation includes an introductory presentation by Dr Tarek Ahmed, followed by a Situational analysis of Sustainable tourism certification, waste and water management in African Hotels. Panel participants and discussion questions are included from COP22 on Climate Change
Project monitoring: A vicious cycle of donor accountability or a necessary st...IRC
This document discusses the tension between project monitoring driven by donor accountability and the need to develop stronger national WASH sector monitoring systems led by countries. While country-led monitoring systems are the goal, they often remain weak due to underfunding, challenges with decentralization, and low political priority. Project monitoring can be innovative but is also temporary, fragmented, and focuses upward accountability to donors rather than supporting national systems. The document questions how to better align project monitoring with strengthening country-led monitoring and explores examples of projects integrating their monitoring into national frameworks.
The document discusses several manuals created by ecoplan:net to promote sustainable tourism practices.
1. An Ecolodge Development and Operations Manual was created for Egypt's Tourism Development Authority to assess ecolodge applications and assist developers in environmentally friendly construction.
2. A Rural Tourism Accommodation Manual was made for USAID and Morocco's Ministry of Tourism to help local entrepreneurs develop small hotels, B&Bs and guest houses using sustainable practices.
3. A Botswana Ecotourism Best Practices Guidelines Manual identified 180 criteria for planning, operations and marketing to ensure sustainable tourism businesses based on studies of facilities worldwide.
As Moderator again, of the 2014 3rd Annual Northeast Asia Tourism Forum I had the opportunity to provide an update of the Greater Tumen Region (Northeast China, Eastern Mongolia, Far East Russia (and Vladivostok) and east coast South Korea) Cross border Tourism Strategy I prepared in 2012. I also used the occasion to encourage each zone within this large destination region to identify how they can contribute to the ongoing planning, product development and marketing of the region. The presentation outlines the sustainable tourism planning process and encourages the various zones to commit to at least of one of several tourism development options including: tour product (itinerary) development, marketing and marketing research, tourism and hospitality training, and development and implementation of standards.
Coastal Zone and Small Island States (SIDS) Tourism Planning and Development represents some of the greatest potential travel experiences but also some of the most challenging planning procedures. Potential beach and dune erosion, rising sea levels and accompanying surges, wetland biodiversity protection and marine debris reduction are factors to be integrated into the comprehensive planning and development process. Furthermore approximately 75% of all tourism activities take place in the coastal areas creating pressure on the terrestrial and marine resources. Ecoplan:net has contributed to the tourism planning and development of coastal zones in Asia, Micronesia, North, south and Central Americas and Africa including the southern Red Sea Region.
Delivered at the 2014 Gossinger Distinguished Lecture Series, at NYU's Tisch Center for Hospitality, Tourism and Sports Management, my presentation focused on the phases and evolution of Sustainable Tourism (ST) over the past quarter century (incidentally the same timeframe as the growth of the Internet..) The presentation began with a recognition that the tourism resource base is eroding at a rapid rate. However an overview of the basic principles of sustainable tourism suggests we have the knowledge and the tools to greatly accelerate the implementation of ST procedures and practices. The timeline begins (Phase 1: early 1990’s) with the preparation of broad based ST Policies (Canada, Bahamas, Palau), and Ecotourism Plans (late 1990"s). The presentation then traces the evolution towards greater levels of specificity (and possibly relevance) including ST and Ecotourism Certification Programs (Phase 2: 2000-2010). More recently (Phase 3: 2010-2015) there has been a shift to Employee ST training and Certification (Bahamas) and the integration of ST standards within the basic Quality Assurance accommodation grading programs (Morocco, Lesotho, Southern Africa).
Yet despite all these efforts and market concern for the environment relatively little has been accomplished in integrating sustainability into the majority tourism of operations worldwide. This is in part because of the lack of awareness (and perhaps interest) by most senior management teams. Perhaps no more than 2%-3% of the managers of accommodation facilities (worldwide) have ever received training in ST procedures, technologies and practices. The Challenge therefore falls to the current hospitality and tourism management students and recent graduates to develop a professional 'Culture of Sustainability’. Furthermore, in this current phase (2015-2020), sustainability must become an integral part of all graduate and undergraduate tourism and hospitality management educational programs. The resources upon which the industry is built are diminishing at a remarkable rate with the vast majority of those professionals working in the sector lacking both the technical skills and awareness to implement sustainable tourism practices. It is therefore the responsibility of the tourism management schools to immediately integrate sustainability into their core program.
Fresh and fossil water is a rapidly diminishing resource worldwide. The accommodation sector is extremely vulnerable yet capable of reducing its consumption up to 50% while saving money, reducing chemicals and energy consumption. The ecoplan:net Water Conservation Planning Workshop provides a workbook/manual for participants to prepare your individual corporate water management plan including audit preparation and monitoring.
Fresh water is a diminishing resource worldwide. The accommodation sector is extremely vulnerable yet capable of reducing its consumption while saving money and assuring a more sustainable future. This workshop enables property owners and operators to develop their individual water conservation plan, resulting in an immediate reduction in water demand from guests, staff and ongoing operations.
This executive summary proposes the development of a multi-destination tourism project in the Greater Tumen Region (GTR) of Northeast Asia to capitalize on the region's growing tourism markets. The GTR has great natural, cultural and urban resources that could appeal to domestic Chinese, outbound Chinese, and international travelers. Developing cross-border tourism routes could attract over $4 billion annually from the Chinese market alone if a small percentage visited. However, obstacles like low tourism services quality and difficulties obtaining visas between countries must first be addressed. Cross-border tourism has potential to experience multiple cultures along accessible routes between GTR countries.
This executive summary proposes the development of a multi-destination tourism project in the Greater Tumen Region (GTR) of Northeast Asia to capitalize on the region's growing tourism markets. The GTR has great natural, cultural and urban resources that could appeal to domestic Chinese, outbound Chinese, and international travelers. Developing cross-border tourism routes could attract over $4 billion annually from the Chinese market alone by offering travelers experiences across multiple countries. However, obstacles like low tourism services quality and difficulties obtaining visas between countries must first be addressed. Cross-border tourism has potential to strengthen regional cooperation and appeal to travelers seeking multicultural experiences.
This document provides an overview of ecoplan:net, a consulting firm that specializes in sustainable tourism planning, product development, and marketing. Over their 20 years in business, ecoplan:net has worked in 32 countries on projects for governments, businesses, NGOs, and communities. They are known for their strategic planning, workshops and training programs, and innovative tourism products that promote environmental protection and local economic development.
Presentation was made at the Consultative Committee Meeting in Vladivostok. It included A detailed description of the 10 cross border tourism routes between Northeast China, inner Mongolia, Mongolia, North Korea, South Korea, Far East Russia and west coast Japan. The presentation also included a market assessment [particularly the domestic Chinese market], detailed day by day itinerary description, a Memorandum of understanding between the various jurisdictions, A description of two FAM Trip, a marketing strategy and an implementation action plan.
The presentation outlines the proposed tourism training requirements to respond to the objectives of positioning the province as a new sustainable tourism destination in Vietnam.
This document provides summaries of various tourism and sustainable development training workshops delivered by Ecoplan:net over 15 years. The workshops covered topics such as rural tourism development, ecotourism planning, destination branding, and certification programs. They were delivered in numerous countries for organizations including USAID, UNDP, IADB, and national tourism authorities. The workshops aimed to build local capacity and support donor development objectives.
The document outlines the agenda for a workshop over 2 days to develop a framework for a harmonized accommodation rating scheme in Southern Africa. Day 1 will cover introducing the project and objectives, progress updates, the purpose and transition to a mandatory system, discussions on environmental/social responsibility and universal access. Day 2 will focus on marketing the system, benchmarks, proposed guidelines, group work and developing an action plan. Key objectives of the framework include defining management roles, requirements for support, assessing mandatory vs voluntary systems, and promoting the region while ensuring responsibility and accessibility.
3. Day 1 (AM)
9:00 – 9:30 Introduction/remarks: RETOSA, COMSEC, Participants
9:30 – 9:40 Workshop Objectives and Expected Outcomes
9:40 – 10:00 Project Progress
10:30 – 10:40 Objectives/Purpose of Harmonization Framework
10:40 – 11:00 Transition from Voluntary to Mandatory System
11:00 – 11:30 Open Plenary
11:30 – 12:00 Environmental and Social Responsibility
12:00– 12:15 Universal Access
12:15 – 12:45 Open Plenary
4. Day 1 (PM)
13:45 – 14:15 Assessor/Auditor/Inspector Training
14:15 – 14:45 Open Plenary
14:45 – 15:15 Consumer Feedback Mechanism
15:15 – 15:30 Open Plenary
16:45 - 16:15 Funding
16:15 - 16:45 Management Responsibilities of Retosa
16:45 – 17:00 Roles of National Organizations
17:00 – 17:30 Open Plenary
5. 9:00 – 9:15 Recap of Previous Day’s Deliberations
9:15 – 10:45 Marketing of Harmonized System
10:45 – 11:00 Open Plenary
11:15 – 11:45 Benchmarking
11:45 – 12:00 Open Plenary
12:00 – 12:50 Proposed Guidelines and Standards
12:50 – 13:00 Guidelines for Group Work
6. Day 2 (PM)
14:00 – 15:00 Group Work
15:00 – 16:30 Groups Report Back
16:30 – 17:00 Action Plan
17:00 – 17:30 Way Forward
Close of Workshop
7. A harmonized accommodation
rating scheme is one in which
SADC accommodation facilities of
the same type or category (e.g.,
hotels, resorts, lodges, inns,
campgrounds, etc.) are
conventionally separated into
classes [e.g. stars] or grades
according to their common
physical service and
environmental responsibility and
UA characteristics as established
at government, industry or other
private levels.
8. Framework purpose
To provide a structure and a blueprint
that both responds to issues affecting
harmonization as well as
Outlines a 3-year time frame (2012, 2013,
2014)and cost estimates to launch the
RETOSA harmonized grading scheme
in 2015
9. Framework Objectives
Define management structure of harmonized system
specific role of RETOSA and member nation stakeholders
Identify of the requirements to ensure continued buy-in and support from
the member nations
Present an assessment of the opportunities for a mandatory versus a
voluntary system
Determine how the harmonized system can be used to promote southern
Africa in the international marketplace and within the region
Identify conditions for integrating responsible tourism and universal
accessibility into the harmonized accommodation rating scheme
10. Framework Objectives
Describe current professional auditor availability, longer-term needs and
training requirements
Propose a consumer feedback mechanism to ensure ongoing
improvements of the scheme
Present select international benchmarks that support the overall structure
for national and regional harmonized grading schemes
Identify funding sources and requirements to complete the harmonized
scheme by 2015
Present an action plan that identifies the activities of RETOSA and the
various member nation stakeholders
12. From Voluntary to Mandatory
Definite preference for MANDATORY
Current mix
Current Voluntary
Developing Mandatory and Voluntary
Mandatory
Staging progression from completely voluntary to
mandatory within a realistic timeframe (3 years)
13. Phase 1: 2012-2013: Mostly Voluntary Systems
New system
Enables opportunity for government support (e.g. Mauritius)
Adequate time for facility upgrades (Malawi, Mozambique)
Phase 2: 2013 – 2014 Voluntary with a proviso
Only graded facilities receive government support
Phase 3: 2014-2015 All Mandatory Systems
Feedback mechanism in place
Government/RETOSA Marketing support
14. A Staged Approach
• All business prepared to
VOLUNTARY
opt in or out. No with proviso • Assistance to
restrictions implement standards
• Government support to • No unaudited rating • Feedback Mechanism
upgrade facilities in allowed in place
advance of mandatory • No government support
system
• Government support for
for unaudited facilities
marketing
• Assistance to improve
facilities
VOLUNTARY
MANDATORY
15. All authorities responsible for national accommodation
rating will enter into a three-phase program,
Advance each national program to mandatory status
by 2015 or sooner
RETOSA responsible for coaching and ensuring that all
member states respect the proposed timeline
Technical assistance (architect, interior designers,
engineering services) provided to accommodation
suppliers to meet requirements
16.
17. Environmental and Social
Responsibility
Sustainability, poverty alleviation, fair trade practices and
environmentally friendly tourism’ = Responsible Tourism
Source of standards:
Global Sustainable Tourism Criteria (GSTC),
The Botswana Green and Ecotourism Certification
standards
Principles of Responsible Tourism as defined by the SABS
Standards Division in Pretoria
Fair-trade in Tourism South Africa
18. Environmental and Social
Responsibility
Environmental Policy and Visitor Code of Conduct
Energy conservation plan; CO2 emissions reduction
(20% by 2015)
Water Conservation and water recycling plan :
low flow restrictors, leakage reduction, drip irrigation
Waste Management and Reduction
(recycling, recycled materials, composting, concentrates)
Regular Environmental Audits
(water, fuel and electricity, purchasing, community relations)
19. Environmental and Social
Responsibility
Ensure that local community residents benefit from tourism
training, jobs and support for small businesses
Maintain and encourage natural, economic, social cultural and
diversity and demonstrate sensitive behavior and respect for
local culture
Support for local arts and handcraft (exhibition and sales)
Financial and in-kind support for community-based and
environmental project
20. Environmental and Social
Responsibility
Responsible Purchasing policy: bulk buying, reduced
packaging, local purchases (SME’s)
Reduction of hazardous products: (cleaners, VOC’s,
phosphates)
Fair and livable wages for all employees
Gender and intergenerational equity
Marketing: Honest, internet based, recycled papers, green
markets;
21. Environmental and Social
Responsibility
Create a Green Team and select ‘eco-champion’
Environmental management training and guest
awareness program
Support/promote local tours offered by local guides
Environmental Emergency Response Plan
22. Universal Accessibility
900 million persons worldwide with disabilities
Want to and have a right to enjoy travel experiences
Visit popular and more remote locations
USA: 20% of the population (55 million)
UK: Worth £2.2 billion/year in 2010
NZ/Australia: 18 % of the population
23. Universal Accessibility
a) Physical access: require use of wheelchairs or walking aids
provision of handrails, ramps, lifts and lowered counters.
(b) Sensory access: people with hearing or sight impairments,
necessitating, tactile markings, signs, labels, hearing
augmentation-listening systems and audio cues for lifts and
lights.
(c) Communication access: difficulty with vision, speech, and
hearing impairments or persons from other cultures.
24. Universal Accessibility
Accommodation facilities and restaurants
ill equipped to meet the needs of those tourists with restricted ability.
lack of suitable accommodations limits them to the more expensive up-scale
hotels.
upscale safari lodges or coastal resorts may offer no accessibility standards.
Few facilities offer accessible rooms with wide entrances or low switches,
hand dryers, towel racks and beds.
Few hotels have elevators to all floors, access to reception, pool or bar
areas, clear signage, visual alarms, and complete access through the
entire building.
Many urban hotels provide special parking areas but:
distant from the main hotel entrances,
No accessible travel corridor to entrance
25. Universal Accessibility
Transportation
Travel in southern Africa requires several modes of
transportation including small aircraft, minivans, 4x4s,
boats and automobiles.
Accommodation providers not directly responsible for all
vehicular transportation they are nevertheless required to
consider how their clients with disabilities will access their
facilities.
26. Universal Accessibility
c) Customer Services and Training
services providers frequently uncomfortable in direct contact with persons
with disabilities because they don’t know what is required from them.
Furthermore there is a range of disabilities, which may have different
implications.
many customers with limited abilities in fact require no additional
assistance.
employees in direct contact with clients, reception desk, housekeeping and
support staff frequently encounter limited ability clients and therefore
require training
27. Universal Accessibility
Requirements
Meet national codes and regulations
Parking and aisles:
Adequate number, space, access aisle to entrance, surface, ramps, curbs
At least 1 accessible entrance door
Width, clearance, degree of opening
Accessible Interior corridors and stairs (tread width)
Accessible floor surface
28. Universal Accessibility
Seating areas:
Adequate number, access corridor, identification marker
Corridors: width, width for passing, turning space
Self-service units
Sleeping rooms: number, location in the facility
Access within the room, space around the bed, closet space
Bathroom: toilet, shower
31. Assessor/Auditor/Inspector
Training
Auditing and inspection capacity one of the most serious
obstacles
Few auditors in each member nation:
Bring in auditors from other nations
Share auditors
Require auditors with a specific understanding of the
accommodation sector
32. Assessor/Auditor/Inspector
Training
Auditor qualifications
the auditing process
auditing for the accommodation sector
quality assurance, responsible tourism, universal accessibility
familiarity with the accommodation certification process and
procedures
must be certified [at least five years experience]
33. Assessor/Auditor/Inspector
Training
Auditor Training
Require approximately 130 auditors by 2014
Require strategy and mechanism to ensure responsive to
the needs
Collaboration between RETOSA and member nations
Training responsibilities”
RETOSA: preparation of training guidelines, train the trainer
workshop, providing technical assistance
Member nations; training trainers and training auditors
34. Assessor/Auditor/Inspector
Training
Training program requirements/modules
understanding accommodation rating systems
responding to legal and regulatory requirements
knowledge of international rating systems
Techniques on how to plan, perform and report an audit
how to interview clients
understanding the weighting system
identification of non-conformity’s
These requirements must also be harmonized across the region
Preparation of auditing manual
Harmonized training program
35. Assessor/Auditor/Inspector
Training
REQUIRED ACTION
RETOSA to consolidate current auditor training activities and is
ensure consistency and credibility across member nations.
Develop a database of qualified auditors for distribution by early
2012.
Work closely with member nations to coordinate all auditor
activities and training programs.
Prepare auditor training guidelines and an auditing guidelines
manual
Provide technical assistance for member states launching their
training programs
36.
37. Consumer Feedback Mechanism
Standard Feedback mechanisms
Direct solicitation immediately following the lodging experience
Providing web-based opportunities for consumer generated content
in terms of opinions and remarks.
Establish integrated feedback mechanism at all levels of the
tourism value chain including:
RETOSA
National ministries of tourism + tourism authorities
Hotel and restaurant associations
Accommodation providers
38. Consumer Feedback Mechanism
Create a ‘visitor/consumer feedback’ link on each
accommodation providers website to be integrated into
the overall standards
Annual assessment of consumer feedback used to shape
the national and regional accommodation rating systems
39. Consumer Feedback Mechanism
The consumer feedback questionnaire
Provide 2 levels of information:
Information including grievances and commendations on the visitors travel
experience within the country and at accommodation
Opinions on how the accommodation responded to perceived rating
Assess visitors perception of the relationship between the star
rating and the actual level of service, experience and facilities,
Quality of furniture and equipment:
Restaurant quality and other amenities, Attractiveness, comfort and
services of guestrooms and bathrooms, recreation activities, site
attractiveness and surrounding location
40. Consumer Feedback Mechanism
Specific efforts: Responsible Tourism + UA
Travel trade feedback mechanism
Direct electronic mail out to the individual companies and specific
employee responsible for product development and/or marketing
Distribution of feedback questionnaires following a familiarization
trip or media tour
Distribution of feedback questionnaires during travel trade Shows
Solicitation of a response and opinions during direct sale efforts
Constant interaction with the Southern Africa travel trade, as it
concerns the enhancement of accommodation product.
41. Consumer Feedback Mechanism
REQUIRED ACTION
RETOSA will establish regional consumer and travel trade feedback
mechanism + assist member states in setting up their own feedback
mechanism.
National government agencies work with accommodation associations and
providers to ensure standard consumer and travel trade feedback
mechanisms are in place.
As each national rating system is launched RETOSA will assure that the
appropriate feedback mechanisms in place to ensure consumer/travel
trade input in to the operations of the rating system.
42.
43. Funding Sources and Mechanisms
GOAL: to be self sufficient mechanism
Project funding requirements: Type of projects requiring vary according
to the criteria of the various international donors and foundations.
Project funding requirements; 3 categories including;
Training and awareness
Marketing and promotions
Preparation of workshops, manuals and documentation
RETOSA
Maintain ongoing overall management of the scheme
Deliver regular project activities such as training, target marketing, manuals,
accreditation activities etc
44. Funding Sources and Mechanisms
Funding Sources:
International donors [e.g. USAID, GTZ, DFID, CIDA,
EuropeAid, etc.],
Environmental and/or economic development NGOs
International agencies such as UNDP, IUCN and UNEP
National and international development banks
American Express Foundation, Conrad N. Hilton Foundation, or
the ComMark Trust.
45. Funding Sources and Mechanisms
Training and awareness
Marketing and promotions
Preparation of workshops, manuals and documentation
Training workshops
Train-the-trainer programs to introduce the harmonized standards
to each member nation
Regional auditor training program to ensure common auditing
standards
Technical training workshops, particularly for responsible tourism
initiatives such as waste management, energy conservation, water
conservation, purchasing practices etc.
46. Funding Sources and Mechanisms
b) Marketing and promotions
5-year marketing strategy that integrates stakeholder
participation at the regional, national and supplier level,
Electronic marketing campaign to international tour operators
and wholesalers and receptive tour operators in member
nations,
Ongoing communications with the travel trade from those
facilities that have been certified within the harmonized
scheme,
Regional market research on client receptivity to and
satisfaction with the harmonize accommodation rating scheme.
47. Funding Sources and Mechanisms
Manuals and Guidelines
Best practices for implementing quality assurance, responsible
tourism and UA standards
Auditor assessment procedures
Customer feedback mechanism procedures
48. Funding Sources and Mechanisms
REQUIRED ACTION
RETOSA leads in identifying potential funding sources at the
regional and national level. Information shared with member
nations to also support their standards.
Selection criteria, by funding sources to documented
RETOSA responsible for managing the timely preparation of
manuals and delivery of regional level workshops.
RETOSA: lead agency in the preparation and implementation of
the marketing strategy
49.
50. Management Responsibilities
of RETOSA
Implementation of the scheme will be the responsibility of
RETOSA.
Central to all activities that strengthen, assist, and
monitor and market a harmonized grading scheme.
Responsive structure that provides maximum assistance
to and coordination amongst the various member nations
51. Management Responsibilities
of RETOSA
RETOSA as an accrediting body
Ensure that standards are being met and auditing processes are
being respected
Adequately and consistently funded
Ensure that all graded properties are in compliance with
harmonized standards
Adheres to the strictest rules for auditing transparency
Uses only qualified professional auditors
52. Management Responsibilities
of RETOSA
Reviews and update the quality assurance rating standards
every two years
Ensure information is accurate and can assist customers and
tour operators in making a fair assessment of the property
Maintains a consistent set of standards that meet the basic
requirements of a harmonized system
The system is managed by personnel with experience in
accommodation rating system
53. Management Responsibilities
of RETOSA
RETOSA Grading
Coordinator
Part-time
Technical or
Cooordinator
Working Committee
Assistant
Accommodation
Member Nation External Support
Suppliers and Sector
Grading Officers Services
Associations
54. Management Responsibilities
of RETOSA
RETOSA Grading Coordinator
Both a manager + administrator the numerous activities designated to member
nations and other stakeholders
Manage the day-to-day activities of establishing harmonized rating
system
Ensure activities and deadlines in the action plan and timeline are
respected
Responsibility for design and implementation of communication
plan associated with the rating system
Coordinate and communicate regularly with all grading officers in
each of the member nations
55. Management Responsibilities
of RETOSA
Prepare grant proposals and coordinate activities with international
donors, agencies and NGOs
Provide the RETOSA executive director and Board with regular updates
Prepare briefing notes and updates for the executive director and board
members when they travel to member nations and tourism related events
Report on the advancement of the harmonized rating system to
the RETOSA executive director
Manage all external activities and funding sources
56. Management Responsibilities
of RETOSA
Part-time coordinator assistant
Preparing a regular newsletter for widespread distribution
amongst the various stakeholders in the RETOSA database
Coordinating grading related activities amongst the various
national grading agencies and tourism and accommodation
associations
Responding to requests from member states for information
and coordinating the delivery of technical assistance,
preparation of manuals and training programs
Coordinate training workshops
57. Roles of National Organizations
Grading offices within the Ministry of tourism or Tourism
Authority
National and tourism and/or accommodation associations
Accommodation providers and partners within the supply chain
Communities that host visitors to the accommodation facility
External resource services and contractors
58.
59. Roles of National Organizations
Grading officers
Share experience with the design and management of
quality assurance rating systems
Provide professional input and feedback
current on improvements in grading processes and
standards
Undertake consumer-based research on the attitudes
towards accommodation rating systems
Assess the impacts of the Responsible tourism and UA
standards
60. Roles of National Organizations
National tourism and/or accommodation associations
Encourage their membership to actively pursue being graded and
joining the harmonized rating system
Provide regular assessment of each of the proposed quality
assurance rating standards including the weighting system
Assess national customer response to the rating system
Accommodation providers
External resource services (trainers, consultants, etc)
Communities
61. Roles of National Organizations
REQUIRED ACTION
The RETOSA board immediately solicit funding for Grading
Coordinator and Part-time Grading Coordinator Assistant by no
later than February 2012.
Current RETORSA staff will contact all potential national rating
system officers, and identify opportunities where they can
contribute directly to supporting RETOSA initiatives.
RETOSA staff will establish working relationships with all
stakeholders to solicit their support.
RETOSA and national grading officers will identify communities,
that can assist in promoting graded facilities.
62. Thank you for your great
effort these past few days
James MACGREGOR
jmacgregor@ecoplannet.com
"