This presentation looks at the promise and perils of social media for retailers and consumer product companies. It surveys some key legal issues relating to the protection of consumer brands online. Social media improves the way that brands can connect with consumers, but it also permits real damage to be done to brands quickly.
Social Media and Your Staff by Brian Miller and Jean Boyle, solicitors at Sto...Brian Miller, Solicitor
Brian Miller and Jean Boyle, solicitors at Stone King take you through the legal implication of using social media and how to ensure your staff are aware of the consequences of using it in your organisation.
This document summarizes key topics in online marketing and advertising law. It discusses what constitutes advertising, standards that apply like being truthful and not misleading, issues around disclosures, and areas of emerging regulatory focus such as behavioral targeting, affiliate marketing liability, and use of trademarks in keyword advertising. Regulators aim to protect consumers through guidance, rulemaking, and enforcement while balancing business interests.
Legal experts and regulators map out the legal minefields of affiliate marketing providing critical updates on advertising and online marketing law plus FTC and state enforcement actions.
This document summarizes legal issues related to running social media promotions and contests. It discusses relevant laws around sweepstakes, gambling, advertising and privacy. Key requirements include avoiding requesting monetary consideration to enter, providing a free alternative method of entry, and clearly disclosing sponsorship of any incentivized social media posts which could be considered endorsements under FTC guidelines. The document also covers best practices for rules, registration requirements, user generated content, skill contests and voting.
The document summarizes a presentation on the ABA Commission on Ethics 20/20 and its review of advances in technology and legal practice. The Commission has issued papers on lawyers' use of internet-based marketing tools and client confidentiality issues related to technology use. The presentation criticizes some of the Commission's initial proposals as overregulating lawyers' use of tools like social media and cloud computing. It argues rules should focus on preventing deception, not restricting technology use, and that best practices combined with vendor certification may be preferable to additional rules. Uniformity of standards is also emphasized as important for multi-jurisdictional practice.
TADSummit Americas Conference Keynote, Eric Burger, CTO FCCAlan Quayle
How to Make a Difference: Communication Protocols and Regulatory Protocols
Eric has had the privilege to have a classic R&D career that has included key positions with technology leaders, including MCI, BEA Systems, Neustar, Brooktrout, Centigram, and Cable & Wireless. His career track has gone from being a Research Engineer and Member of the Technical Staff, Program Manager, Engineering Director, VP Engineering, SVP and Chief Technology Officer, as well as General Manager and Center Director. He is currently on loan from Georgetown University to the Federal government as the Chief Technology Officer of the FCC.
Engineers spend a lot of thought coming up with neat and cool protocols to do interesting stuff. Lawyers spend a lot of thought about constructing rules to ensure markets do the right thing. Both communities (usually) have their hearts in the right places. However, misunderstandings abound. This talk will give insights into the priorities and realities of the regulators, and how engineers, and by this I mean YOU, can constructively contribute to making the world a better place. There will be some specific case studies, such as how regulations can address issues such as illegal robocalling (from annoyance to destroying people’s financial lives) and public safety (from improving outcomes to literally saving lives).
The Reserve Clause and Employee Non-Compete Agreements - Will the Infamous Re...Every1's Guide Press
The major league baseball reserve clause was banned by the U.S. Congress in 1998. Since 2000, however, the employee non-compete agreement has spread to cover 30 million U.S. workers. It does not prevent an employee from leaving their job, but, like the reserve clause, it causes many workers to change their careers. This presentation summarizes the arguments for and against the non-compete, and its widening application, which a growing number of policy-makers, employees, and businesses are questioning.
The document summarizes key aspects of trade secret law including:
1) 45 states have adopted the Uniform Trade Secrets Act while a few others like Massachusetts and New York have their own variations. Trade secrets must be sufficiently secret to provide economic value.
2) Employers use tools like non-disclosure agreements, non-solicit agreements, non-compete agreements, and the inevitable disclosure doctrine to protect their trade secrets from employees.
3) State law typically governs trade secret issues and agreements can choose another state's law if there is a rational relationship to that state.
Social Media and Your Staff by Brian Miller and Jean Boyle, solicitors at Sto...Brian Miller, Solicitor
Brian Miller and Jean Boyle, solicitors at Stone King take you through the legal implication of using social media and how to ensure your staff are aware of the consequences of using it in your organisation.
This document summarizes key topics in online marketing and advertising law. It discusses what constitutes advertising, standards that apply like being truthful and not misleading, issues around disclosures, and areas of emerging regulatory focus such as behavioral targeting, affiliate marketing liability, and use of trademarks in keyword advertising. Regulators aim to protect consumers through guidance, rulemaking, and enforcement while balancing business interests.
Legal experts and regulators map out the legal minefields of affiliate marketing providing critical updates on advertising and online marketing law plus FTC and state enforcement actions.
This document summarizes legal issues related to running social media promotions and contests. It discusses relevant laws around sweepstakes, gambling, advertising and privacy. Key requirements include avoiding requesting monetary consideration to enter, providing a free alternative method of entry, and clearly disclosing sponsorship of any incentivized social media posts which could be considered endorsements under FTC guidelines. The document also covers best practices for rules, registration requirements, user generated content, skill contests and voting.
The document summarizes a presentation on the ABA Commission on Ethics 20/20 and its review of advances in technology and legal practice. The Commission has issued papers on lawyers' use of internet-based marketing tools and client confidentiality issues related to technology use. The presentation criticizes some of the Commission's initial proposals as overregulating lawyers' use of tools like social media and cloud computing. It argues rules should focus on preventing deception, not restricting technology use, and that best practices combined with vendor certification may be preferable to additional rules. Uniformity of standards is also emphasized as important for multi-jurisdictional practice.
TADSummit Americas Conference Keynote, Eric Burger, CTO FCCAlan Quayle
How to Make a Difference: Communication Protocols and Regulatory Protocols
Eric has had the privilege to have a classic R&D career that has included key positions with technology leaders, including MCI, BEA Systems, Neustar, Brooktrout, Centigram, and Cable & Wireless. His career track has gone from being a Research Engineer and Member of the Technical Staff, Program Manager, Engineering Director, VP Engineering, SVP and Chief Technology Officer, as well as General Manager and Center Director. He is currently on loan from Georgetown University to the Federal government as the Chief Technology Officer of the FCC.
Engineers spend a lot of thought coming up with neat and cool protocols to do interesting stuff. Lawyers spend a lot of thought about constructing rules to ensure markets do the right thing. Both communities (usually) have their hearts in the right places. However, misunderstandings abound. This talk will give insights into the priorities and realities of the regulators, and how engineers, and by this I mean YOU, can constructively contribute to making the world a better place. There will be some specific case studies, such as how regulations can address issues such as illegal robocalling (from annoyance to destroying people’s financial lives) and public safety (from improving outcomes to literally saving lives).
The Reserve Clause and Employee Non-Compete Agreements - Will the Infamous Re...Every1's Guide Press
The major league baseball reserve clause was banned by the U.S. Congress in 1998. Since 2000, however, the employee non-compete agreement has spread to cover 30 million U.S. workers. It does not prevent an employee from leaving their job, but, like the reserve clause, it causes many workers to change their careers. This presentation summarizes the arguments for and against the non-compete, and its widening application, which a growing number of policy-makers, employees, and businesses are questioning.
The document summarizes key aspects of trade secret law including:
1) 45 states have adopted the Uniform Trade Secrets Act while a few others like Massachusetts and New York have their own variations. Trade secrets must be sufficiently secret to provide economic value.
2) Employers use tools like non-disclosure agreements, non-solicit agreements, non-compete agreements, and the inevitable disclosure doctrine to protect their trade secrets from employees.
3) State law typically governs trade secret issues and agreements can choose another state's law if there is a rational relationship to that state.
This document discusses 5 things to consider before starting a new job, including noncompete agreements. It notes that many employees are only told about noncompete agreements after accepting or starting a new job. It also discusses how states vary in enforcing noncompetes, with some like California banning enforcement, and others applying a "reasonableness test". The document provides an overview of factors like an agreement's duration, geographic scope, and potential effects on employees that courts examine in determining reasonableness.
As in house lawyers you’re ultimately responsible for the reputation of your business. This update seminar looked at various areas of law and at your role in protecting that reputation in the following areas:
- Data Protection – now that GDPR and (just in time) the Data Protection Act 2018 is in force – what have we seen since implementation? What does the recent case law and last minute ICO guidance tell us about how to deal with data? How can you best protect and prepare your business for data breaches. How should you best deal with suppliers, sub-contractors and others in order to keep your business out of the headlines?
- Employment – dealing with reputational risk and contractors, IR35 and self-employment. What do you need to do, to do right by your employees and contractors?
- Influencer marketing – with social media 'influencers' and 'brand ambassadors' being the latest in marketing ploys – what do agreements with them look like and what risks do they pose to you as a brand and under advertising law and data protection legislation?
- Vicarious liability – following the Barclays case – when are you liable for people who do work for you – whether or not they are employed by you?
- Public/private engagement – based on research by CBI and in the light of the recent changes - how best can private business engage with public sector opportunities? Where’s the reward and what’s the risk – should you be looking at this area?
“How Do You Look in Stripes?” -- Understanding and Managing the Potential for...Michael Swit
Presentation covers:
• Strict Liability and the “Park Doctrine” – Criminal Liability for Responsible Corporate Officials
• Understanding Collateral Types of Liability That Commonly Arise When FDA Violations Occur
• Key Measures to Take to Protect Your Company and Yourself From Liability
5 Legal Concerns for Communications ProfessionalsMichael Crane
Some of the legal concerns PR and communications professionals (and anyone else who communicates for a living) should think about. THIS SLIDESHARE IS NOT LEGAL ADVICE; ALWAYS CONSULT AN ATTORNEY IF YOU HAVE SPECIFIC QUESTIONS.
Essentials of Cyberspace Law: User Generated Content, Privacy and Online Adve...Internet Law Center
This document summarizes recent developments in behavioral targeting and internet privacy law. It discusses several recent lawsuits involving the Electronic Communications Privacy Act and the Computer Fraud and Abuse Act. It also discusses the FTC's endorsement of privacy by design, simplified choice and greater transparency. The document notes that an FTC commissioner has expressed skepticism about do-not-track proposals. Finally, it outlines principles for baseline commercial data privacy advocated by a privacy group.
The document summarizes debates around the role of antitrust law in standard setting organizations (SSOs) between the Department of Justice (DOJ) and Federal Trade Commission (FTC). It discusses differences in how the two agencies apply Section 2 of the Sherman Act versus Section 5 of the FTC Act to cases involving patents and standards. It also analyzes recent FTC cases against Rambus and N-Data regarding disclosure of patents during SSO processes.
Sookman law society_copyright_2012_conferencebsookman
This document summarizes several Canadian copyright cases from 2011. Key cases discussed include:
- Tariff 22 and K-12 fair dealing cases before the Supreme Court of Canada on issues like what constitutes fair dealing and research.
- Sirius Canada Inc. v. CSI regarding authorization of copying and territorial application of copyright.
- Crookes v. Newton on hyperlinks not constituting publication.
- France Animation v. Robinson on substantial copying and use of expert evidence in copyright infringement analysis.
- Perfect 10, Inc. v. Google, Inc. dismissing Google's request to strike or stay a Canadian copyright case due to parallel proceedings in the US.
Here are the slides used in my presentation to the Toronto Computer Lawyers Group earlier today, The Year in Review: Developments in Computer, Internet and E-Commerce Law (2010-2011). It covers significant developements since my talk last spring.
Charities, universities, and businesses have raised concerns about Canada's Anti-spam Law (CASL) and its regulations. They argue that the law's broad scope and high penalties could unintentionally restrict legitimate communications and place undue administrative and financial burdens on organizations. Specifically, the definition of "commercial electronic message" is too broad and could capture regular communications. The penalties of up to $10 million for organizations are also a concern. Exemptions are requested for registered charities, universities and non-profits to allow their core communications without express consent. There are worries that CASL in its current form risks more harm than benefit.
This document summarizes key Canadian court cases regarding technology and copyright law. Recent decisions found that downloading a video game is not a communication but obtaining a copy, that on-demand music streams are communications to the public, and that previewing music could be considered fair dealing. Network personal video recorders were found to involve the broadcaster in copying. Links alone do not constitute publication, and copyright reform aims to address exceptions for formats like user-generated content.
Oliver borgers lexpert misleading advertisingbsookman
This document provides an overview and summary of Canadian anti-spam legislation (CASL) and its amendments to the Competition Act regarding misleading representations in electronic messages. It discusses new definitions added, a new section prohibiting false or misleading representations in sender/subject information, electronic messages, and locators. It also summarizes existing provisions on false or misleading representations, enforcement priorities, and consequences for civil and criminal violations.
This document discusses several challenges facing copyright law in the digital age. It addresses issues like what constitutes communication to the public, reproduction, and the scope of intermediary liability. It also examines challenges regarding exceptions and limitations, fair remuneration for creators, impacts on culture, and achieving technological neutrality. Additionally, it covers the goals of copyright in incentivizing creation and distribution of works, preventing unfair appropriation, and balancing private and public interests. Finally, it introduces Canada's framework for addressing issues raised by new technologies.
Offsets in Defence Procurement in Canada - ConsiderationsBrenda Swick
Companies that bid on defence and Canadian Coast Guard contracts are well aware of Canada’s Industrial and Regional Benefits (IRB) Policy, which requires them to undertake business activities in Canada that are valued at 100 percent of the prime contract with Public Works and Government Services Canada. Under Canada’s new Defence Procurement Strategy, IRBs, now called “Value Propositions for Industrial Technological Benefits (ITBs),” will, for the first time, be a rated requirement in the evaluation of a bidder’s proposal. This means that bidders with an otherwise competitive bid are now exposed to losing to a competitor whose bid contains a stronger Value Proposition. The rules are still being developed and therefore bidders would be well advised to keep abreast of the implementation of this new rated requirement. Bidders should ensure that they understand up front the Value Proposition requirement in the solicitation document as well as rules for challenging it, if necessary. Finally, Canada’s new Integrity Provisions will now apply to prime contractors that flow down some of their offset requirements to subcontractors; prime contractors would therefore be well advised to ensure that their subcontractors are willing and able to sign onto terms similar to those set out in the Integrity Provisions. Failure to do so could result in the termination of the contract and imposition of damages very unfavourable to the prime contractor.
All of these issues are discussed in the presentation to the European Countertrade and Offsets Club to be given in Vienna, on November 20, 2014.
Social Media Marketing 03 24 2010 Updated 04 08 10Matthew Asbell
An updated version of my previous presentation, providing some social media basics, an overview of intellectual property issues in the use of social media for marketing, and ethics/professional responsibility concerns for attorneys utilizing social media to market themselves
Social Media and the Law with Andrew Rosenman, partner, Mayer Brown Law Firm ...Social Media Rockstar
This document discusses various employment law issues related to social media. It begins by noting the significant risks employers face from the growth of social media, including public relations issues and legal liability. It then addresses legal issues regarding screening candidates' social media, monitoring current employees' social media, and references for former employees. The document provides recommendations for employers, such as having a clear social media policy and training employees on it. It concludes by discussing National Labor Relations Board limits on social media policies.
Social Media Law: It is Real, and, Yes, It Really Can Impact Your Business - ...Shawn Tuma
This legally focused MENGinar will educate you on the risks of using Social Media along with other digital businesses. It will provide ways to help highlight:
What is social media law?
What are the more common legal issues related to businesses using social media?
How social media law can impact businesses?
What can be done to minimize the risks of those potential legal problems related to using social media?
Do the potential issues raised by using social media mean that it is better for my company to not use social media?
Shawn Tuma is a partner at the law firm BrittonTuma, a full service boutique business law firm that helps clients with all civil matters, including a full range of transaction, litigation, technology, and general counseling services. Shawn’s own broad based experience centers on business, technology, civil litigation, intellectual property litigation, and a unique expertise with cutting-edge legal issues such as computer fraud, information security, and cyber and information law.
Shawn is a frequent speaker on digital business risk issues such as computer fraud, data security, and social media law.
Social Media Marketing 03 24 2010 Non Ladas (Review Only)Matthew Asbell
This document summarizes key legal considerations for using social media for marketing as an attorney or law firm. It discusses intellectual property issues like trademark infringement and keyword usage. It also examines risks like violating attorney conduct rules regarding client confidentiality, solicitation, conflicts of interest and more. Best practices include having clear social media policies, disclaimers, and avoiding formation of attorney-client relationships online without a written engagement.
This document summarizes a presentation about reducing legal risks when using popular marketing techniques like social media, user generated advertisements, and guerrilla/viral marketing. The presentation covers topics like how to properly engage with social media communities, the need to avoid misusing hashtags or offending certain groups. It also discusses ensuring user generated content complies with advertising laws and getting proper consent/clearances. Examples are given of marketing campaigns that went wrong by crossing legal/ethical lines. The presentation emphasizes the importance of considering audience reaction, having a plan if things go wrong, avoiding public safety issues, and complying with laws on endorsements and disclosures.
This document provides an overview of key legal aspects for businesses to consider when developing brands and marketing strategies. It discusses trademarks, product liability, sales restrictions, government regulations, contracts, advertising, ethics, and case studies on Pfizer and Hewlett-Packard to illustrate examples of both unlawful and successful marketing practices. The final notes emphasize the importance of thoroughly researching all applicable legal restrictions to avoid potential lawsuits and protect a business.
Turnson Point Risks and Reputation Management presentationKerry Rego
TurnsonPoint Consulting provides an introduction to legal risks in the emerging age of social media. They note that all laws apply to social media activities and that activities leave an online track record. [They summarize] potential legal issues like copyright infringement, trademark infringement, privacy violations, discrimination, reputational damage, and false advertising. The presentation emphasizes that social media requires understanding privacy policies and developing integrated strategies to manage legal risks.
This document discusses 5 things to consider before starting a new job, including noncompete agreements. It notes that many employees are only told about noncompete agreements after accepting or starting a new job. It also discusses how states vary in enforcing noncompetes, with some like California banning enforcement, and others applying a "reasonableness test". The document provides an overview of factors like an agreement's duration, geographic scope, and potential effects on employees that courts examine in determining reasonableness.
As in house lawyers you’re ultimately responsible for the reputation of your business. This update seminar looked at various areas of law and at your role in protecting that reputation in the following areas:
- Data Protection – now that GDPR and (just in time) the Data Protection Act 2018 is in force – what have we seen since implementation? What does the recent case law and last minute ICO guidance tell us about how to deal with data? How can you best protect and prepare your business for data breaches. How should you best deal with suppliers, sub-contractors and others in order to keep your business out of the headlines?
- Employment – dealing with reputational risk and contractors, IR35 and self-employment. What do you need to do, to do right by your employees and contractors?
- Influencer marketing – with social media 'influencers' and 'brand ambassadors' being the latest in marketing ploys – what do agreements with them look like and what risks do they pose to you as a brand and under advertising law and data protection legislation?
- Vicarious liability – following the Barclays case – when are you liable for people who do work for you – whether or not they are employed by you?
- Public/private engagement – based on research by CBI and in the light of the recent changes - how best can private business engage with public sector opportunities? Where’s the reward and what’s the risk – should you be looking at this area?
“How Do You Look in Stripes?” -- Understanding and Managing the Potential for...Michael Swit
Presentation covers:
• Strict Liability and the “Park Doctrine” – Criminal Liability for Responsible Corporate Officials
• Understanding Collateral Types of Liability That Commonly Arise When FDA Violations Occur
• Key Measures to Take to Protect Your Company and Yourself From Liability
5 Legal Concerns for Communications ProfessionalsMichael Crane
Some of the legal concerns PR and communications professionals (and anyone else who communicates for a living) should think about. THIS SLIDESHARE IS NOT LEGAL ADVICE; ALWAYS CONSULT AN ATTORNEY IF YOU HAVE SPECIFIC QUESTIONS.
Essentials of Cyberspace Law: User Generated Content, Privacy and Online Adve...Internet Law Center
This document summarizes recent developments in behavioral targeting and internet privacy law. It discusses several recent lawsuits involving the Electronic Communications Privacy Act and the Computer Fraud and Abuse Act. It also discusses the FTC's endorsement of privacy by design, simplified choice and greater transparency. The document notes that an FTC commissioner has expressed skepticism about do-not-track proposals. Finally, it outlines principles for baseline commercial data privacy advocated by a privacy group.
The document summarizes debates around the role of antitrust law in standard setting organizations (SSOs) between the Department of Justice (DOJ) and Federal Trade Commission (FTC). It discusses differences in how the two agencies apply Section 2 of the Sherman Act versus Section 5 of the FTC Act to cases involving patents and standards. It also analyzes recent FTC cases against Rambus and N-Data regarding disclosure of patents during SSO processes.
Sookman law society_copyright_2012_conferencebsookman
This document summarizes several Canadian copyright cases from 2011. Key cases discussed include:
- Tariff 22 and K-12 fair dealing cases before the Supreme Court of Canada on issues like what constitutes fair dealing and research.
- Sirius Canada Inc. v. CSI regarding authorization of copying and territorial application of copyright.
- Crookes v. Newton on hyperlinks not constituting publication.
- France Animation v. Robinson on substantial copying and use of expert evidence in copyright infringement analysis.
- Perfect 10, Inc. v. Google, Inc. dismissing Google's request to strike or stay a Canadian copyright case due to parallel proceedings in the US.
Here are the slides used in my presentation to the Toronto Computer Lawyers Group earlier today, The Year in Review: Developments in Computer, Internet and E-Commerce Law (2010-2011). It covers significant developements since my talk last spring.
Charities, universities, and businesses have raised concerns about Canada's Anti-spam Law (CASL) and its regulations. They argue that the law's broad scope and high penalties could unintentionally restrict legitimate communications and place undue administrative and financial burdens on organizations. Specifically, the definition of "commercial electronic message" is too broad and could capture regular communications. The penalties of up to $10 million for organizations are also a concern. Exemptions are requested for registered charities, universities and non-profits to allow their core communications without express consent. There are worries that CASL in its current form risks more harm than benefit.
This document summarizes key Canadian court cases regarding technology and copyright law. Recent decisions found that downloading a video game is not a communication but obtaining a copy, that on-demand music streams are communications to the public, and that previewing music could be considered fair dealing. Network personal video recorders were found to involve the broadcaster in copying. Links alone do not constitute publication, and copyright reform aims to address exceptions for formats like user-generated content.
Oliver borgers lexpert misleading advertisingbsookman
This document provides an overview and summary of Canadian anti-spam legislation (CASL) and its amendments to the Competition Act regarding misleading representations in electronic messages. It discusses new definitions added, a new section prohibiting false or misleading representations in sender/subject information, electronic messages, and locators. It also summarizes existing provisions on false or misleading representations, enforcement priorities, and consequences for civil and criminal violations.
This document discusses several challenges facing copyright law in the digital age. It addresses issues like what constitutes communication to the public, reproduction, and the scope of intermediary liability. It also examines challenges regarding exceptions and limitations, fair remuneration for creators, impacts on culture, and achieving technological neutrality. Additionally, it covers the goals of copyright in incentivizing creation and distribution of works, preventing unfair appropriation, and balancing private and public interests. Finally, it introduces Canada's framework for addressing issues raised by new technologies.
Offsets in Defence Procurement in Canada - ConsiderationsBrenda Swick
Companies that bid on defence and Canadian Coast Guard contracts are well aware of Canada’s Industrial and Regional Benefits (IRB) Policy, which requires them to undertake business activities in Canada that are valued at 100 percent of the prime contract with Public Works and Government Services Canada. Under Canada’s new Defence Procurement Strategy, IRBs, now called “Value Propositions for Industrial Technological Benefits (ITBs),” will, for the first time, be a rated requirement in the evaluation of a bidder’s proposal. This means that bidders with an otherwise competitive bid are now exposed to losing to a competitor whose bid contains a stronger Value Proposition. The rules are still being developed and therefore bidders would be well advised to keep abreast of the implementation of this new rated requirement. Bidders should ensure that they understand up front the Value Proposition requirement in the solicitation document as well as rules for challenging it, if necessary. Finally, Canada’s new Integrity Provisions will now apply to prime contractors that flow down some of their offset requirements to subcontractors; prime contractors would therefore be well advised to ensure that their subcontractors are willing and able to sign onto terms similar to those set out in the Integrity Provisions. Failure to do so could result in the termination of the contract and imposition of damages very unfavourable to the prime contractor.
All of these issues are discussed in the presentation to the European Countertrade and Offsets Club to be given in Vienna, on November 20, 2014.
Social Media Marketing 03 24 2010 Updated 04 08 10Matthew Asbell
An updated version of my previous presentation, providing some social media basics, an overview of intellectual property issues in the use of social media for marketing, and ethics/professional responsibility concerns for attorneys utilizing social media to market themselves
Social Media and the Law with Andrew Rosenman, partner, Mayer Brown Law Firm ...Social Media Rockstar
This document discusses various employment law issues related to social media. It begins by noting the significant risks employers face from the growth of social media, including public relations issues and legal liability. It then addresses legal issues regarding screening candidates' social media, monitoring current employees' social media, and references for former employees. The document provides recommendations for employers, such as having a clear social media policy and training employees on it. It concludes by discussing National Labor Relations Board limits on social media policies.
Social Media Law: It is Real, and, Yes, It Really Can Impact Your Business - ...Shawn Tuma
This legally focused MENGinar will educate you on the risks of using Social Media along with other digital businesses. It will provide ways to help highlight:
What is social media law?
What are the more common legal issues related to businesses using social media?
How social media law can impact businesses?
What can be done to minimize the risks of those potential legal problems related to using social media?
Do the potential issues raised by using social media mean that it is better for my company to not use social media?
Shawn Tuma is a partner at the law firm BrittonTuma, a full service boutique business law firm that helps clients with all civil matters, including a full range of transaction, litigation, technology, and general counseling services. Shawn’s own broad based experience centers on business, technology, civil litigation, intellectual property litigation, and a unique expertise with cutting-edge legal issues such as computer fraud, information security, and cyber and information law.
Shawn is a frequent speaker on digital business risk issues such as computer fraud, data security, and social media law.
Social Media Marketing 03 24 2010 Non Ladas (Review Only)Matthew Asbell
This document summarizes key legal considerations for using social media for marketing as an attorney or law firm. It discusses intellectual property issues like trademark infringement and keyword usage. It also examines risks like violating attorney conduct rules regarding client confidentiality, solicitation, conflicts of interest and more. Best practices include having clear social media policies, disclaimers, and avoiding formation of attorney-client relationships online without a written engagement.
This document summarizes a presentation about reducing legal risks when using popular marketing techniques like social media, user generated advertisements, and guerrilla/viral marketing. The presentation covers topics like how to properly engage with social media communities, the need to avoid misusing hashtags or offending certain groups. It also discusses ensuring user generated content complies with advertising laws and getting proper consent/clearances. Examples are given of marketing campaigns that went wrong by crossing legal/ethical lines. The presentation emphasizes the importance of considering audience reaction, having a plan if things go wrong, avoiding public safety issues, and complying with laws on endorsements and disclosures.
This document provides an overview of key legal aspects for businesses to consider when developing brands and marketing strategies. It discusses trademarks, product liability, sales restrictions, government regulations, contracts, advertising, ethics, and case studies on Pfizer and Hewlett-Packard to illustrate examples of both unlawful and successful marketing practices. The final notes emphasize the importance of thoroughly researching all applicable legal restrictions to avoid potential lawsuits and protect a business.
Turnson Point Risks and Reputation Management presentationKerry Rego
TurnsonPoint Consulting provides an introduction to legal risks in the emerging age of social media. They note that all laws apply to social media activities and that activities leave an online track record. [They summarize] potential legal issues like copyright infringement, trademark infringement, privacy violations, discrimination, reputational damage, and false advertising. The presentation emphasizes that social media requires understanding privacy policies and developing integrated strategies to manage legal risks.
This document discusses policy and legal considerations for social networking in schools. It provides an overview of emerging issues regarding social media policies for students and employees. Key points include that schools have more leeway to regulate speech that causes disruption or targets other students. Developing clear policies on acceptable use, cyberbullying, and employee social media use can help address legal issues that are still developing as social networking becomes more prevalent.
Social media can create relevance and connect you to your audience, but does it create legal issues for your organization as well? Learn more about social media and what legal issues you need to be aware of.
GSK engaged in several unethical practices related to drug marketing, advertising, research, and sales. Specifically:
- They misbranded drugs and promoted the antidepressant Paxil for children when it was not approved.
- GSK aimed to misreport data from a clinical trial to promote Paxil for children and gave doctors lavish gifts to promote Wellbutrin for unapproved uses.
- One of their diabetes drugs, Avandia, was linked to increased heart issues but they illegally marketed it.
- A vaccine study on children failed to get proper consent and record medical histories, leading to 14 deaths.
- Utilitarianism holds that GSK's practices were un
This document discusses brands, trademarks, and advertising. It begins by defining what a brand is, noting that a brand comprises a product or service, packaging, name/logo, promotion, and appeals to customers physically, aesthetically, rationally, and emotionally. It then defines what a trademark is, explaining that it distinguishes one company's goods/services from another's. The document recommends conducting trademark searches to identify potential issues and minimize risks. It also explains why trademarks should be registered, providing exclusive rights and prima facie evidence of ownership. The document concludes by discussing proper trademark use and marking.
This document discusses social media risks and related laws. It covers how conversations on social media can become publications with legal implications. Some key topics discussed include privacy risks from sharing personal information and companies monitoring employees' social media, intellectual property risks like copyright infringement, and defamation risks from making untrue statements about others. The document also examines how various laws like privacy acts, harassment laws, and intellectual property laws apply in the social media context.
Your Best Practice Guide to Social Media and the LawNexus Publishing
This document provides a guide for marketers on social media and the law. It discusses several legal issues that marketers must be aware of when using social media, including copyright infringement, intellectual property rights, defamation, data protection, and more. The document outlines existing legislation like the Data Protection Act and discusses how these laws apply to social media use. It emphasizes that marketers must have a strong understanding of the legal issues to ensure social media campaigns comply with all relevant regulations and laws.
Protecting Your Intellectual Property and your BrandNow Dentons
In this presentation FMC's Margot Patterson discusses protecting intellectual property and brands through discussion related to the Copyright Modernization Act, how Social Media is changing marketing practices and best practices for third-party content (partners & consumers).
Gareth Dickson - Easy ways to protect your innovations onlineGareth Dickson
The document discusses ways to easily protect innovations online. It notes that while protection is important, "easy" does not mean the process is onetime or free. Key recommendations include maintaining ownership records during development, choosing distinctive trademarks, registering intellectual property rights, and continuously monitoring for infringements online. The document provides tips like using copyright and trademark symbols, having written agreements between parties, and being specific in infringement complaints. Overall it emphasizes the importance of planning and budgeting to effectively gain protection for innovations.
Capitol Hill Campus: Drones, Bitcoin, and 3-D Printing: Regulating Emerging T...Mercatus Center
This document discusses the concepts of "permissionless innovation" and the "precautionary principle" as approaches to new technologies. It argues that permissionless innovation, which allows open experimentation, is important for driving progress and should be applied to both digital and physical innovations. The precautionary principle of requiring technologies to be pre-approved can stifle innovation and entrepreneurship. The document uses examples like commercial drones, Bitcoin, and 3D printing to show how permissionless innovation could benefit those technologies by allowing open-ended development, while precautionary rules could hamper their potential. It concludes that adopting a permissionless approach offline as well as online can help create new opportunities.
A short presentation on Intellectual Property issues, particular related to trademark, domain name, and rights of publicity, in the use of brands in social media usernames and profiles
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Protecting Your Consumer Product and Retail Brand in the Social Media Era
1. Protecting Your Brand in the Social Media Era
Retail West, Vancouver, October 15, 2014
Christopher W. Gouglas, Head Counsel, Best Buy Canada Ltd.
Elder C. Marques, Litigation Partner, McCarthy Tétrault LLP
McCarthy Tétrault LLP / mccarthy.ca
2. 2
The Promise of Social Media & Retail
• Instant feedback
• Free/cheap marketing
• Reach young customers
McCarthy Tétrault LLP / mccarthy.ca
• Create online “community”
• The illusion of being “cool”
• Quick, agile, responsive
communications
3. 3
The Perils of Social Media & Retail
• Instant feedback that’s
negative, embarrassing
• A single “bad apple”
customer rep brings the
brand down
McCarthy Tétrault LLP / mccarthy.ca
• Picture worth a thousand
words
• There is nothing less “cool”
than trying to be “cool”
4. 4
The Perils of Social Media & Retail: Examples
Rookie Mistake: “Hashtag Spam”
McCarthy Tétrault LLP / mccarthy.ca
5. 5
The Perils of Social Media & Retail: Examples
Losing Control of the Account
(at a particularly bad time)
McCarthy Tétrault LLP / mccarthy.ca
6. 6
The Perils of Social Media & Retail: Examples
Other Twitter Disaster-Makers:
• Misunderstanding “trending” hashtags (i.e., it’s not always
about you)
• Being “funny” about news items (i.e., you’re not really that
funny)
McCarthy Tétrault LLP / mccarthy.ca
7. 7
The Perils of Social Media & Retail: Examples
Other Twitter Disaster-Makers (Cont’d):
• Using automated messages
• Asking for trouble: e.g., asking for “stories”
• Personal messages going out on official account
McCarthy Tétrault LLP / mccarthy.ca
8. 8
Practical & Legal Risks of Increased Online Activity
• Regulatory Risk: your interactions are exposed to the world for
all to see, including Competition Bureau, other regulators, future
litigants
• Third Party Abuse: Use of your customer lists
McCarthy Tétrault LLP / mccarthy.ca
9. 9
Practical & Legal Risks of Increased Online Activity
• Mistake Magnification: A small error becomes a big one –
pricing misprints, advertising errors, contests
• Harder to Maintain Consistent Marketing “Voice”
McCarthy Tétrault LLP / mccarthy.ca
10. 10
Online Forum/Reviews
• Depending on nature of retailer, opportunity to make
your site a go-to for product information
• Can drive hits, enhance your credibility, and create a
“community”
McCarthy Tétrault LLP / mccarthy.ca
11. 11
Online Forum/Reviews
• Do you monitor/approve posts or not? What principles
do you apply and how do you do it consistently?
• Risk of your brand being disparaged
• Risk of consumer product brands being disparaged
McCarthy Tétrault LLP / mccarthy.ca
12. 12
Social Media, Data, and Your Employees
Two major sets of risks relating to employees and data:
• Risk #1: Employee use of customer data that you collect
• Risk #2: Employees on their own accounts, talking about:
• Your brand (e.g., “My boss is a tyrant”)
• Your customers (e.g., “These customers are idiots”)
• Your internal data (e.g., business secrets)
McCarthy Tétrault LLP / mccarthy.ca
13. 13
Risk #1: Your Employees and Your Customer Data
Privacy litigation is here to stay and it’s growing - Different
rules in different provinces
• Strong statutory protections (e.g., British Columbia)
• Common law remedies plus statutory rules (e.g., Ontario)
• Limited protections (e.g., Alberta)
McCarthy Tétrault LLP / mccarthy.ca
14. 14
Your Employees and Your Customer Data
In Ontario, common law tort of “intrusion upon seclusion”
recognized by Court of Appeal
• Jones v. Tsige, 2012 ONCA 32
Already the subject of a class action about customer
information being given to third parties, who allegedly used it
to commit identity fraud
• Evans v. The Bank of Nova Scotia, 2014 ONSC 2135
McCarthy Tétrault LLP / mccarthy.ca
15. 15
Your Employees and Your Customer Data
In British Columbia, no common law tort, but Privacy Act
makes privacy violations actionable
• Demcak v. Vo, 2013 BCSC 899
Class action against Facebook about use of photos based
on Privacy Act
• Douez v. Facebook, Inc., 2014 BCSC 953
McCarthy Tétrault LLP / mccarthy.ca
16. 16
Your Employees and Your Customer Data
In Alberta, limited protection through Commission
• Martin v. General Teamsters, Local Union No. 362, 2011
ABQB 412
In all provinces, public takes privacy violations seriously,
creating serious legal and reputational risks
McCarthy Tétrault LLP / mccarthy.ca
17. 17
Your Employees and Your Customer Data
What to do to protect customer privacy?
• Technology is part of the solution, but not enough
• Internal controls: develop policies and communicate them
McCarthy Tétrault LLP / mccarthy.ca
18. 18
Your Employees and Your Customer Data
Policies/contractual terms to protect customer privacy
• Who can use what, for what purpose
• What happens in event of breach (e.g., statutory reporting
obligations; legal and communications strategy)
• Document retention policies should be consistent with these
principles and applied regularly
McCarthy Tétrault LLP / mccarthy.ca
19. 19
Your Employees and Your Customer Data
Additional considerations about customer privacy
• Relationship with third party contractors:
• Requiring them to respect policies
• Liability for breaches
• Insurance implications
• What are you covered for?
McCarthy Tétrault LLP / mccarthy.ca
20. 20
Risk #2: Your Employees and Their Own Expression
Employee Expression is Complicated
• Sharing concerns with colleagues and others is legitimate
and protected, yet restrictions on certain public
statements may also be legitimate and protected
• Courts recognize harm of attacks by employees on:
• Customers
• Your brand
McCarthy Tétrault LLP / mccarthy.ca
21. 21
Risk #2: Your Employees and Their Own Expression
What is boundary between conduct that is properly
subject to reprimands by employer and conduct that is
not?
Social media posts often entirely public or at least broadly
disseminated (e.g., even if limited to registered “friends”)
and can have significant impact on business/
McCarthy Tétrault LLP / mccarthy.ca
22. 22
Risk #2: Your Employees and Their Own Expression
B.C. Labour Relations Board found “proper cause” where
derogatory Facebook posts suggested violence
• Lougheed Imports Ltd. (West Coast Mazda) v. United Food
and Commerical Workers International Union, 2010 CanLII
62482 (BC LRB)
Posts were particularly offensive:
• “punches” and “stab in his face”
• “Top five kills” from Dexter television show
McCarthy Tétrault LLP / mccarthy.ca
23. 23
Risk #2: Your Employees and Their Own Expression
Inquiries are always fact-specific :
• Mixed outcome in Bell Technical Solutions v. CEP Union of
Canada 2012 CanLII 51468 (ON LA)
• United Steelworkers of America v. Tenaris Algoma Tubes
Inc., 2014 CanLII 26445 (ON LA)
McCarthy Tétrault LLP / mccarthy.ca
24. 24
Risk #2: Your Employees and Their Own Expression
Employee posts reflect on Company for good or bad
Need Social Media Policy so employees:
- distinguish between personal and work
- do not speak for company without authority
- do not disclose confidential information
- do not infringe third party rights
McCarthy Tétrault LLP / mccarthy.ca
25. 25
Risk #2: Your Employees and Their Own Expression
Policies covering social media use must be coordinated
with other policies dealing with:
• Confidentiality/ethics
• Harassment/inappropriate conduct
• Securities
McCarthy Tétrault LLP / mccarthy.ca
26. 26
Law of Defamation and Protecting Your Brand
A statement is defamatory if it “tends…to lower him [a
person] in the estimation of right-thinking members of
society generally and in particular to cause [that person]
to be regarded with feelings of hatred, contempt, ridicule,
fear, dislike or disesteem. The statements is judged by
the standard of an ordinary, right-thinking member of
society. Hence the test is an objective one…”
Color Your World v. CBC (1998), 38 O.R. (3d) 97 (C.A.)
McCarthy Tétrault LLP / mccarthy.ca
27. 27
Law of Defamation and Protecting Your Brand
Corporations can be defamed – the law recognizes that
they have reputations which have value. Corporations
may also be entitled to punitive damages
See Barrick Gold Corp. v. Lopehandia (2004), 71 O.R. (3d) 416 (C.A.)
McCarthy Tétrault LLP / mccarthy.ca
28. 28
Law of Defamation and Protecting Your Brand
To be actionable, the words must be:
1. Defamatory;
2. Referring to the Plaintiff;
3. “Published” (broad definition).
There are lots of defences that then might apply.
McCarthy Tétrault LLP / mccarthy.ca
29. 29
Law of Defamation and Protecting Your Brand
Truth Wins: If something is substantially true, even
if it was said maliciously, truth is a full defence.
Other defences:
• Absolute Privilege
• Qualified Privilege
• Innocent Dissemination
McCarthy Tétrault LLP / mccarthy.ca
• Fair Comment
• Responsible Communication
30. 30
Law of Defamation and Protecting Your Brand
Courts also consider
• Was there malice? If there was, most defences are
defeated
• Was there an apology or retraction?
• What was the nature of the circumstances in which
the comments were made?
McCarthy Tétrault LLP / mccarthy.ca
31. 31
Law of Defamation and Protecting Your Brand
Considerations if you are considering bringing an action
• Limitation periods may be very short
• Is the publicity of the action going to do more harm
than the initial injury?
• If the attacker is anonymous, courts will generally be
sympathetic and help you unmask the defendant
See Manson v. John Doe, 2013 ONSC 628
McCarthy Tétrault LLP / mccarthy.ca
32. 32
Law of Defamation and Protecting Your Brand
Considerations if you are defending an action
• The law has evolved in some ways in favour of
freedom of expression in these matters, assuming
there is no malice
• What is the impact of the litigation (whether you fight
or settle) on your own brand?
McCarthy Tétrault LLP / mccarthy.ca
33. 33
Law of Defamation and Protecting Your Brand
Considerations if you are facing a possible scandal
• Courts value the freedom of the press
• The defences of “fair comment” and “qualified
privilege” can apply in media cases
• The more recent defence of “responsible
communication” protects responsible and diligent
journalists even if they are wrong
McCarthy Tétrault LLP / mccarthy.ca
34. 34
Law of Defamation and Protecting Your Brand
“Responsible Communication” requires
• Good faith reporting on a matter of public interest
• Real efforts to be diligent and responsible
• Efforts to be balanced, which often means getting a
comment from both sides
See Grant v. Torstar, 2009 SCC 61
McCarthy Tétrault LLP / mccarthy.ca
35. 35
Law of Defamation and Protecting Your Brand
Lessons for dealing with “bad news”:
• Saying “no comment” creates real risk of giving
up your legal rights to complain later
• Get your story out there
• Recognize potential problems early on by
monitoring the health of your brand online
McCarthy Tétrault LLP / mccarthy.ca
36. 36
Questions?
Christopher W. Gouglas
Head Counsel
McCarthy Tétrault LLP / mccarthy.ca
Elder C. Marques
Partner, Litigation
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