The document discusses the importance of soft skills in achieving career success, emphasizing qualities such as effective communication, positive attitude, and customer service abilities. It highlights that first impressions are formed within seconds and can influence perceptions about a person's background and approachability. The content is prepared by Namrita Wanchoo and focuses on the skills that contribute to job retention and promotion.

1. Soft Skills
December 25, 2024

2. www.centumlearning.com
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Introduction-Soft Skills
Prepared by: Namrita Wanchoo
• The ability to provide quality service
• Expertise to assess the type of customer
• Talent to communicate effectively
• A positive attitude that transmits to customers,
co-workers and managers

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What do you want from your career?
 You want:
• To stay in business
• To stay in your job
• To be someone people think of
positively
Prepared by: Namrita Wanchoo

4. 4 www.centumlearning.com
Soft skill for successful career
Soft skill for successful career
Soft skill is the ability required and expected from persons for
finding a suitable job, its maintenance and promotion

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First Impressions
• within Five seconds of seeing a person for the
first time we have decided their:
– social status
– politics
– education
– religion
– sexuality
– friendliness / approachability
– aptitude