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FRANCHISE BUSINESS
OPPORTUNITY OVERVIEW
Version 1.1
CALL: (646) 661-7853
MAIL: ronnie.hastings@gotelecare.com
INTRODUCTION
2GoTelecare © 2015-16 Private & Confidential
GoTelecare welcomes you to an exciting new business opportunity
that combines a cutting-edge Remote Patient Monitoring (m-Health)
service, with a state-of-the-art Telemedicine (Tele-health) platform,
and end-to-end Practice Management & Revenue Cycle Management
Version 1.1 (646) 661-7853
ronnie.hastings@gotelecare.com
WHAT IS GOTELECARE?
3GoTelecare © 2015-16 Private & Confidential
is the perfect low-cost healthcare business
partner opportunity for doctors, entrepreneurs & healthcare
business developers in telemedicine & medical billing sectors.
Unique 2-in-1 opportunity
with no stringent requirements
for liquid capital and cash flow
Ongoing, residual income from
recurring patient consultations
and billing services
Work from home at your own
hours, with little to no ongoing
overhead cost
Unique revenue sharing model
with no royalty fees or monthly
national contribution
Version 1.1 (646) 661-7853
ronnie.hastings@gotelecare.com
WHAT MAKES US UNIQUE
4GoTelecare © 2015-16 Private & Confidential
GoTelecare is the only franchise in the US,
featuring a stand-alone Telemedicine service,
which is fully integrated with end-to-end
Practice Management & Revenue Cycle Management
Version 1.1 (646) 661-7853
ronnie.hastings@gotelecare.com
4 UNBEATABLE ADVANTAGES
5GoTelecare © 2015-16 Private & Confidential
ON-THE-JOB
TRAINING
&
SUPPORT
PROVEN MODEL
WITH EXCELLENT
GROWTH
POTENTIAL
EXCLUSIVE
LEAD - GEN
ASSISTANCE
FOR EVERY
FRANCHISEE*
GET STARTED
QUICKLY
* A dedicated sales assistant / lead-generation expert
is assigned to every new franchisee who signs up with us, for
regular supply of potential leads that the franchisee can
easily convert. Into clients.
Version 1.1 (646) 661-7853
ronnie.hastings@gotelecare.com
TELEMEDICINE
6GoTelecare © 2015-16 Private & Confidential
HIGHLIGHTS
A comprehensive, robust and scalable telemedicine platform, featuring:
REMOTE PATIENT
MONITORING
(mHealth)
TELE-
RADIOLOGY
STORE
&
FORWARD
ONLINE
PAYMENT
& E-INVOICES
HD VIDEO WITH
APPOINTMENT
SCHEDULER
HIPAA
COMPLIANCE
Version 1.1 (646) 661-7853
ronnie.hastings@gotelecare.com
REMOTE PATIENT MONITORING
7GoTelecare © 2015-16 Private & Confidential
AROUND-THE-CLOCK,
REMOTE MONITORING
OF PATIENT’S VITALS
SUCH AS
A FULLY AUTOMATED SYSTEM FOR MONITORING
PATIENT’S VITALS CONTINUOUSLY AND SENDING
INSTANT ALERTS TO THE PHYSICIAN’S PHONE
WHENEVER A SET THRESHOLD IS BREACHED
WHAT IS REMOTE PATIENT MONITORING?
Bill for services
and collect
payment from
within the
system
100%
HIPAA
compliant
Works
perfectly with
all major EHR
(Electronic
Health Record)
systems
Seamlessly
integrated
with
GoTelecare’s
Telemedicine
service for
timely
intervention
Version 1.1 (646) 661-7853
ronnie.hastings@gotelecare.com
REMOTE PATIENT MONITORING
8GoTelecare © 2015-16 Private & Confidential
HOW RPM WORKS
Version 1.1 (646) 661-7853
ronnie.hastings@gotelecare.com
PRACTICE & REVENUE CYCLE MANAGEMENT
9GoTelecare © 2015-16 Private & Confidential
HIGHLIGHTS
 Instantly reduce billing & collection cost by 70%... guaranteed!
 Boost collection from insurance claims to 97%
 Free EHR provided with billing services*
 100% HIPAA-HITECH compliant
 Turnaround time less than 48 hours max.
 Low service fees, with no hidden cost or lock-up contracts
 Backed by excellent references from top names in US healthcare
Version 1.1 (646) 661-7853
ronnie.hastings@gotelecare.com
GOTELECARE FRANCHISE OPPORTUNITY
10GoTelecare © 2015-16 Private & Confidential
Please view in full screen slideshow to watch the video
Version 1.1 (646) 661-7853
ronnie.hastings@gotelecare.com
DISCOVER MORE…
11GoTelecare © 2015-16 Private & Confidential
Trying to explain the entire concept within the brief scope
of this presentation will be futile.
Why not give us a call now and schedule a brief discussion?
Schedule a free, no-obligation call today
with one of our senior managers
(646) 661-7853
Version 1.1 (646) 661-7853
ronnie.hastings@gotelecare.com
COMPANY OVERVIEW
Key Facts Awards, Affiliations & Certifications
12GoTelecare © 2015-16 Private & Confidential
 ‘Onshore /Offshore’ KPO & BPO Services
 Serving US healthcare industry since 2007
 Robust & scalable infrastructure
 State-of-the-art technology and systems
 Highly skilled and trained staff with good
communication skills and in-depth knowledge of process
 Structured training, feedback and coaching
 HIPAA-HITECH compliant
 State-of-the-art office inbuilt with all redundancies –
power, infrastructure and others
 Our operations are ISO 27001:2013 and ISO 9001:2008
certified
 CMMi-SVC implementation in progress under KPMG
guidance
 Member of NASSCOM, the Governing Industry body for
IT/ITES in India
 Awarded ‘Best Emerging BPO Company of the year 2010’
by The Economic Times, India
 Recognized as one of the foremost 'Emerging companies in
Eastern India' by NASSCOM in 2011
 Awarded Asia-wide “Healthcare BPO Provider of the Year”
at the Asia BPO Excellence Awards ceremony hosted by
Asia BPO Summit on 14th February 2013 in Mumbai, India
 Awarded the prestigious “Outsourcing Service Provider of
the Year” award in the Asian Outsourcing Excellence
Awards ceremony hosted by CMO Asia on 1st August 2013
in Singapore
 Awarded “Highest New Job Creator (IT/ITES)” by STPI
(Software Technology Parks of India) on 3rd December 2015
Version 1.1 (646) 661-7853
ronnie.hastings@gotelecare.com
SERVICE PORTFOLIO
13GoTelecare © 2015-16 Private & Confidential
PRACTICE
MANAGEMENT
Scheduling
Eligibility &
Authorization
Verification
Prior
Authorization
Customer Care
BILLING &
COLLECTIONS
Coding
Charge Posting
Claims Submission
Payment Posting
Denial Management
Accounts Receivable
PAYER SERVICES
Claims
Adjudication
Credentialing
Utilization
Management
Customer Care
TELEMEDICINE
Telemedicine
Remote Patient
Monitoring
Version 1.1 (646) 661-7853
ronnie.hastings@gotelecare.com
HIPAA COMPLIANCE SUMMARY
14GoTelecare © 2015-16 Private & Confidential
SL. COMPLIANCE ASPECT HIGHLIGHTS
1 Physical Access Authorized access only | Bio-metric access | Proximity card system | Photo ID cards | Access log review
2 General Security 24 hour security personnel | Logging of visitor details | Physical register retained for 10 years
3 Monitoring CCTV monitoring (with recording) of production area | Daily review of recording
4 Vendor Access
Signing confidentiality agreement before accessing sensitive areas | Accompanied by security personnel/employee during
all times
5 Mobile Phones All employees (except managers) are required to deposit mobile phones in the locker box before entering facility
6 Personal Baggage No backpacks or other bags allowed | All baggage to be deposited in locker box before entering facility
7
Network &
Application Usage
Unique user IDs created using Microsoft Active Directory | Access to storage devices, shared drives, USB/mass
storage devices, printers – controlled by Domain Group Policy | No wireless access points
8 Firewall
Unified Threat Management System | Internet traffic regulation using multiple filters | Network Address Translation (NAT) |
Intrusion Prevention Systems (IPS) | Port-mapping for traffic between Virtual LANs | Default setting to deny all traffic
9
VPN (Virtual
Private Network)
Site-to-site IPSec VPN tunnels | Authorized access via client-to-site VPN connections | Access authorization
controlled by Active Directory's authentication service
10
Redundancy
Management
Fully redundant network stack | Two ISP links configured in active-active mode | Power backup supplied by 130 KVA UPS
and 750 KVA generator | 22 KVA UPS backup for server and network systems
11
Virus & Malware
Protection
Central anti-malware system | Automatic updates | Extra protection by gateway firewall |
Centralized OS patch management system (using Microsoft's WSUS server)
12 Other Measures Fire extinguishers at key areas | Half-yearly fire drills
Version 1.1 (646) 661-7853
ronnie.hastings@gotelecare.com
CLIENTSPEAK
15GoTelecare © 2015-16 Private & Confidential
“You owe it to yourself to get to know GOTELECARE! I just had a
conference call with the president, the director, and a potential partner who is
looking to invest in the health care industry. GT presented a tremendous
amount of information in a very calm but exciting way and I could feel the
prospect going from mildly interested to very eager to share the info with his
business partner. GOTELECARE offers an astounding business at a very
reasonable price, incredible training and support, and is all around lean and
efficient in all its dealings. They are a dream to work with.
So GO GO GO check out GOTELECARE!!! ”
Senior franchise opportunity analyst from the East Coast
“Your team amazed me with the manual and the amount of info you
provided with that short training session.”
Practice Manager of a major Dermatology group in the East Coast
Version 1.1 (646) 661-7853
ronnie.hastings@gotelecare.com
CLIENTSPEAK
16GoTelecare © 2015-16 Private & Confidential
“My firm has evaluated an outsourcing transaction with GOTELECARE. They
provide superior service at a very attractive rate and have demonstrated to us their
commitment to this partnership. Their expertise across various process areas in the
PDP/MAPD domain and unique cost structure puts them in an incredible position to
work with plans throughout the healthcare industry.”
Chairman, President and CEO of a major Health Plan
“Our company is very pleased with the administrative, and business analytical
solutions which GOTELECARE delivers to our company from a quality & cost
perspective. They have been a true partner in bringing industry expertise, and
innovative solutions to the table. Their ability to grow with our evolving needs for
higher end services such as clinical services is a significant differentiator
among healthcare business process outsourcing firms.”
Executive Vice President of Operations of a leading MSO
Version 1.1 (646) 661-7853
ronnie.hastings@gotelecare.com
CLIENTSPEAK
17GoTelecare © 2015-16 Private & Confidential
“I was always against the idea of outsourcing our back end claims processing
work but I was wrong. GOTELECARE provided extraordinary deliverables
on a timely basis which led to cost cutting considerably for us.”
CEO of a leading MA-PD Plan
Ronnie Hastings
(646) 661-7853
Email: ronnie.hastings@gotelecare.com
For Additional Information, Please Contact…
Version 1.1 (646) 661-7853
ronnie.hastings@gotelecare.com

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Go Telecare Franchise Opportunity Overview

  • 1. FRANCHISE BUSINESS OPPORTUNITY OVERVIEW Version 1.1 CALL: (646) 661-7853 MAIL: ronnie.hastings@gotelecare.com
  • 2. INTRODUCTION 2GoTelecare © 2015-16 Private & Confidential GoTelecare welcomes you to an exciting new business opportunity that combines a cutting-edge Remote Patient Monitoring (m-Health) service, with a state-of-the-art Telemedicine (Tele-health) platform, and end-to-end Practice Management & Revenue Cycle Management Version 1.1 (646) 661-7853 ronnie.hastings@gotelecare.com
  • 3. WHAT IS GOTELECARE? 3GoTelecare © 2015-16 Private & Confidential is the perfect low-cost healthcare business partner opportunity for doctors, entrepreneurs & healthcare business developers in telemedicine & medical billing sectors. Unique 2-in-1 opportunity with no stringent requirements for liquid capital and cash flow Ongoing, residual income from recurring patient consultations and billing services Work from home at your own hours, with little to no ongoing overhead cost Unique revenue sharing model with no royalty fees or monthly national contribution Version 1.1 (646) 661-7853 ronnie.hastings@gotelecare.com
  • 4. WHAT MAKES US UNIQUE 4GoTelecare © 2015-16 Private & Confidential GoTelecare is the only franchise in the US, featuring a stand-alone Telemedicine service, which is fully integrated with end-to-end Practice Management & Revenue Cycle Management Version 1.1 (646) 661-7853 ronnie.hastings@gotelecare.com
  • 5. 4 UNBEATABLE ADVANTAGES 5GoTelecare © 2015-16 Private & Confidential ON-THE-JOB TRAINING & SUPPORT PROVEN MODEL WITH EXCELLENT GROWTH POTENTIAL EXCLUSIVE LEAD - GEN ASSISTANCE FOR EVERY FRANCHISEE* GET STARTED QUICKLY * A dedicated sales assistant / lead-generation expert is assigned to every new franchisee who signs up with us, for regular supply of potential leads that the franchisee can easily convert. Into clients. Version 1.1 (646) 661-7853 ronnie.hastings@gotelecare.com
  • 6. TELEMEDICINE 6GoTelecare © 2015-16 Private & Confidential HIGHLIGHTS A comprehensive, robust and scalable telemedicine platform, featuring: REMOTE PATIENT MONITORING (mHealth) TELE- RADIOLOGY STORE & FORWARD ONLINE PAYMENT & E-INVOICES HD VIDEO WITH APPOINTMENT SCHEDULER HIPAA COMPLIANCE Version 1.1 (646) 661-7853 ronnie.hastings@gotelecare.com
  • 7. REMOTE PATIENT MONITORING 7GoTelecare © 2015-16 Private & Confidential AROUND-THE-CLOCK, REMOTE MONITORING OF PATIENT’S VITALS SUCH AS A FULLY AUTOMATED SYSTEM FOR MONITORING PATIENT’S VITALS CONTINUOUSLY AND SENDING INSTANT ALERTS TO THE PHYSICIAN’S PHONE WHENEVER A SET THRESHOLD IS BREACHED WHAT IS REMOTE PATIENT MONITORING? Bill for services and collect payment from within the system 100% HIPAA compliant Works perfectly with all major EHR (Electronic Health Record) systems Seamlessly integrated with GoTelecare’s Telemedicine service for timely intervention Version 1.1 (646) 661-7853 ronnie.hastings@gotelecare.com
  • 8. REMOTE PATIENT MONITORING 8GoTelecare © 2015-16 Private & Confidential HOW RPM WORKS Version 1.1 (646) 661-7853 ronnie.hastings@gotelecare.com
  • 9. PRACTICE & REVENUE CYCLE MANAGEMENT 9GoTelecare © 2015-16 Private & Confidential HIGHLIGHTS  Instantly reduce billing & collection cost by 70%... guaranteed!  Boost collection from insurance claims to 97%  Free EHR provided with billing services*  100% HIPAA-HITECH compliant  Turnaround time less than 48 hours max.  Low service fees, with no hidden cost or lock-up contracts  Backed by excellent references from top names in US healthcare Version 1.1 (646) 661-7853 ronnie.hastings@gotelecare.com
  • 10. GOTELECARE FRANCHISE OPPORTUNITY 10GoTelecare © 2015-16 Private & Confidential Please view in full screen slideshow to watch the video Version 1.1 (646) 661-7853 ronnie.hastings@gotelecare.com
  • 11. DISCOVER MORE… 11GoTelecare © 2015-16 Private & Confidential Trying to explain the entire concept within the brief scope of this presentation will be futile. Why not give us a call now and schedule a brief discussion? Schedule a free, no-obligation call today with one of our senior managers (646) 661-7853 Version 1.1 (646) 661-7853 ronnie.hastings@gotelecare.com
  • 12. COMPANY OVERVIEW Key Facts Awards, Affiliations & Certifications 12GoTelecare © 2015-16 Private & Confidential  ‘Onshore /Offshore’ KPO & BPO Services  Serving US healthcare industry since 2007  Robust & scalable infrastructure  State-of-the-art technology and systems  Highly skilled and trained staff with good communication skills and in-depth knowledge of process  Structured training, feedback and coaching  HIPAA-HITECH compliant  State-of-the-art office inbuilt with all redundancies – power, infrastructure and others  Our operations are ISO 27001:2013 and ISO 9001:2008 certified  CMMi-SVC implementation in progress under KPMG guidance  Member of NASSCOM, the Governing Industry body for IT/ITES in India  Awarded ‘Best Emerging BPO Company of the year 2010’ by The Economic Times, India  Recognized as one of the foremost 'Emerging companies in Eastern India' by NASSCOM in 2011  Awarded Asia-wide “Healthcare BPO Provider of the Year” at the Asia BPO Excellence Awards ceremony hosted by Asia BPO Summit on 14th February 2013 in Mumbai, India  Awarded the prestigious “Outsourcing Service Provider of the Year” award in the Asian Outsourcing Excellence Awards ceremony hosted by CMO Asia on 1st August 2013 in Singapore  Awarded “Highest New Job Creator (IT/ITES)” by STPI (Software Technology Parks of India) on 3rd December 2015 Version 1.1 (646) 661-7853 ronnie.hastings@gotelecare.com
  • 13. SERVICE PORTFOLIO 13GoTelecare © 2015-16 Private & Confidential PRACTICE MANAGEMENT Scheduling Eligibility & Authorization Verification Prior Authorization Customer Care BILLING & COLLECTIONS Coding Charge Posting Claims Submission Payment Posting Denial Management Accounts Receivable PAYER SERVICES Claims Adjudication Credentialing Utilization Management Customer Care TELEMEDICINE Telemedicine Remote Patient Monitoring Version 1.1 (646) 661-7853 ronnie.hastings@gotelecare.com
  • 14. HIPAA COMPLIANCE SUMMARY 14GoTelecare © 2015-16 Private & Confidential SL. COMPLIANCE ASPECT HIGHLIGHTS 1 Physical Access Authorized access only | Bio-metric access | Proximity card system | Photo ID cards | Access log review 2 General Security 24 hour security personnel | Logging of visitor details | Physical register retained for 10 years 3 Monitoring CCTV monitoring (with recording) of production area | Daily review of recording 4 Vendor Access Signing confidentiality agreement before accessing sensitive areas | Accompanied by security personnel/employee during all times 5 Mobile Phones All employees (except managers) are required to deposit mobile phones in the locker box before entering facility 6 Personal Baggage No backpacks or other bags allowed | All baggage to be deposited in locker box before entering facility 7 Network & Application Usage Unique user IDs created using Microsoft Active Directory | Access to storage devices, shared drives, USB/mass storage devices, printers – controlled by Domain Group Policy | No wireless access points 8 Firewall Unified Threat Management System | Internet traffic regulation using multiple filters | Network Address Translation (NAT) | Intrusion Prevention Systems (IPS) | Port-mapping for traffic between Virtual LANs | Default setting to deny all traffic 9 VPN (Virtual Private Network) Site-to-site IPSec VPN tunnels | Authorized access via client-to-site VPN connections | Access authorization controlled by Active Directory's authentication service 10 Redundancy Management Fully redundant network stack | Two ISP links configured in active-active mode | Power backup supplied by 130 KVA UPS and 750 KVA generator | 22 KVA UPS backup for server and network systems 11 Virus & Malware Protection Central anti-malware system | Automatic updates | Extra protection by gateway firewall | Centralized OS patch management system (using Microsoft's WSUS server) 12 Other Measures Fire extinguishers at key areas | Half-yearly fire drills Version 1.1 (646) 661-7853 ronnie.hastings@gotelecare.com
  • 15. CLIENTSPEAK 15GoTelecare © 2015-16 Private & Confidential “You owe it to yourself to get to know GOTELECARE! I just had a conference call with the president, the director, and a potential partner who is looking to invest in the health care industry. GT presented a tremendous amount of information in a very calm but exciting way and I could feel the prospect going from mildly interested to very eager to share the info with his business partner. GOTELECARE offers an astounding business at a very reasonable price, incredible training and support, and is all around lean and efficient in all its dealings. They are a dream to work with. So GO GO GO check out GOTELECARE!!! ” Senior franchise opportunity analyst from the East Coast “Your team amazed me with the manual and the amount of info you provided with that short training session.” Practice Manager of a major Dermatology group in the East Coast Version 1.1 (646) 661-7853 ronnie.hastings@gotelecare.com
  • 16. CLIENTSPEAK 16GoTelecare © 2015-16 Private & Confidential “My firm has evaluated an outsourcing transaction with GOTELECARE. They provide superior service at a very attractive rate and have demonstrated to us their commitment to this partnership. Their expertise across various process areas in the PDP/MAPD domain and unique cost structure puts them in an incredible position to work with plans throughout the healthcare industry.” Chairman, President and CEO of a major Health Plan “Our company is very pleased with the administrative, and business analytical solutions which GOTELECARE delivers to our company from a quality & cost perspective. They have been a true partner in bringing industry expertise, and innovative solutions to the table. Their ability to grow with our evolving needs for higher end services such as clinical services is a significant differentiator among healthcare business process outsourcing firms.” Executive Vice President of Operations of a leading MSO Version 1.1 (646) 661-7853 ronnie.hastings@gotelecare.com
  • 17. CLIENTSPEAK 17GoTelecare © 2015-16 Private & Confidential “I was always against the idea of outsourcing our back end claims processing work but I was wrong. GOTELECARE provided extraordinary deliverables on a timely basis which led to cost cutting considerably for us.” CEO of a leading MA-PD Plan Ronnie Hastings (646) 661-7853 Email: ronnie.hastings@gotelecare.com For Additional Information, Please Contact… Version 1.1 (646) 661-7853 ronnie.hastings@gotelecare.com