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Eligibility & Authorization Verification by sun knowledge
1.
INSURANCE ELIGIBILITY & AUTHORIZATION
VERIFICATION
2.
SUN KNOWLEDGE OVERVIEW Key
Facts Awards, Affiliations & Certifications 2Sun Knowledge © 2015-16 Private & Confidential ‘Onshore /Offshore’ KPO & BPO Services Serving US healthcare industry since 2007 Robust & scalable infrastructure State-of-the-art technology and systems Highly skilled and trained staff with good communication skills and in-depth knowledge of process Structured training, feedback and coaching HIPAA-HITECH compliant State-of-the-art office inbuilt with all redundancies – power, infrastructure and others ISO 27001:2013 and ISO 9001:2008 certified CMMi-SVC implementation in progress under KPMG guidance Member of NASSCOM, the Governing Industry body for IT/ITES in India Awarded ‘Best Emerging BPO Company of the year 2010’ by The Economic Times, India Recognized as one of the foremost 'Emerging companies in Eastern India' by NASSCOM in 2011 Awarded Asia-wide “Healthcare BPO Provider of the Year” at the Asia BPO Excellence Awards ceremony hosted by Asia BPO Summit on 14th February 2013 in Mumbai, India Awarded the prestigious “Outsourcing Service Provider of the Year” award in the Asian Outsourcing Excellence Awards ceremony hosted by CMO Asia on 1st August 2013 in Singapore Awarded “Highest New Job Creator (IT/ITES)” by STPI (Software Technology Parks of India) on 3rd December 2015 41 Madison Avenue, 25th Floor, New York, NY 10010, USA Office at 41 Madison Avenue, 25th Floor, New York, NY 10010
3.
SUN KNOWLEDGE SERVICE
PORTFOLIO Provider Support Member Support Member Retention Program Clinical Help Desk Contact Center Utilization Management Medication Therapy Management Hospital Re-admission Management Therapeutic Interchange Formulary Management Clinical Services Medical Coding & Billing Claims Administration Enrollment Processing & Member Fulfillment Credentialing Premium billing and collections Administrative Services Analytics Telemedicine Services Remote Patient Monitoring Application Development & Support Technical Support Technical Documentation IT Services Claims /Drug Utilization Analysis PDE Analysis RAF Analysis Payment Reconciliation 3Sun Knowledge © 2015-16 Private & Confidential 41 Madison Avenue, 25th Floor, New York, NY 10010, USA We provide services to Providers – Physicians, Hospitals, DME, P&O, Home Health Care and Pharmacies Payers – Commercial Plans, MA Plans, Medicaid HMOs, MAPD/PDPs, IPAs, MSOs, TPAs, PBMs and RBMs
4.
SERVICE PORTFOLIO 4Sun Knowledge
© 2015-16 Private & Confidential PRACTICE MANAGEMENT Order Entry Eligibility & Authorization Verification Prior Authorization BILLING & COLLECTIONS Billing & Coding Claims Submission Accounts Receivable PAYER SERVICES Claims Adjudication Credentialing Utilization Management TELEMEDICINE Telemedicine Remote Patient Monitoring 41 Madison Avenue, 25th Floor, New York, NY 10010, USA
5.
ELIGIBILITY & AUTHORIZATION VERIFICATION 5Sun Knowledge
© 2015-16 Private & Confidential 41 Madison Avenue, 25th Floor, New York, NY 10010, USA
6.
ELIGIBILITY VERIFICATION –
HIGHLIGHTS 6Sun Knowledge © 2015-16 Private & Confidential 41 Madison Avenue, 25th Floor, New York, NY 10010, USA Full Range of Verification Services Fast 24-hour Turnaround Time Above 99.9% Accuracy Detailed Documentation 100% HIPAA Compliance Experience with National and Private Carriers
7.
ELIGIBILITY VERIFICATION –
SERVICE FEATURES 7Sun Knowledge © 2015-16 Private & Confidential 41 Madison Avenue, 25th Floor, New York, NY 10010, USA Eligibility check covers the following: Policy active for date of service DME coverage Copay / Coinsurance / OOP Rx & Dx entry (with appropriate timeframe) Provider status (INN / OON) CSI check Authorization requirement Obtaining authorization Patient responsibility
8.
AUTHORIZATION VERIFICATION –
HIGHLIGHTS 8Sun Knowledge © 2015-16 Private & Confidential 41 Madison Avenue, 25th Floor, New York, NY 10010, USA Diligent follow-up till resolution and closure Uniform importance given to every account irrespective of size, age or claim value Fast completion of authorization process Periodic follow-ups to maintain authorization validity
9.
SAMPLE REPORTS 9Sun Knowledge
© 2015-16 Private & Confidential 41 Madison Avenue, 25th Floor, New York, NY 10010, USA 0 20 40 60 80 100 120 140 4/6/2015 4/7/2015 4/8/2015 4/9/2015 4/10/2015 96 83 94 98 96 29 11 6 31 32 125 94 100 129 128 41 32 26 30 28 ELIGIBILITY VERIFICATION Number of New Patient Patient Brought Forward Primary Checked Secondary Checked (if applicable) 0 5 10 15 20 25 30 35 40 45 50 4/6/2015 4/7/2015 4/8/2015 4/9/2015 4/10/2015 45 25 38 44 46 20 15 26 22 21 25 10 12 22 25 AUTHORIZATION VERIFICATION Auth Required Auth Obtained Auth Pending
10.
BENEFITS OVERVIEW 10Sun Knowledge
© 2015-16 Private & Confidential 41 Madison Avenue, 25th Floor, New York, NY 10010, USA 360o operations support in medical benefit coverage Quick authorization process Detailed documentation 100% HIPAA-HITECH compliance Experience in working with both Payers and Providers Highly accurate eligibility data maintenance (in sync with CMS) Excellent references from more than 7 years of successful operation
11.
HIPAA COMPLIANCE & BENEFITS
SUMMARY 11Sun Knowledge © 2015-16 Private & Confidential 41 Madison Avenue, 25th Floor, New York, NY 10010, USA
12.
HIPAA COMPLIANCE SUMMARY 12Sun
Knowledge © 2015-16 Private & Confidential SL. COMPLIANCE ASPECT HIGHLIGHTS 1 Physical Access Authorized access only | Bio-metric access | Proximity card system | Photo ID cards | Access log review 2 General Security 24 hour security personnel | Logging of visitor details | Physical register retained for 10 years 3 Monitoring CCTV monitoring (with recording) of production area | Daily review of recording 4 Vendor Access Signing confidentiality agreement before accessing sensitive areas | Accompanied by security personnel/employee during all times 5 Mobile Phones All employees (except managers) are required to deposit mobile phones in the locker box before entering facility 6 Personal Baggage No backpacks or other bags allowed | All baggage to be deposited in locker box before entering facility 7 Network & Application Usage Unique user IDs created using Microsoft Active Directory | Access to storage devices, shared drives, USB/mass storage devices, printers – controlled by Domain Group Policy | No wireless access points 8 Firewall Unified Threat Management System | Internet traffic regulation using multiple filters | Network Address Translation (NAT) | Intrusion Prevention Systems (IPS) | Port-mapping for traffic between Virtual LANs | Default setting to deny all traffic 9 VPN (Virtual Private Network) Site-to-site IPSec VPN tunnels | Authorized access via client-to-site VPN connections | Access authorization controlled by Active Directory's authentication service 10 Redundancy Management Fully redundant network stack | Two ISP links configured in active-active mode | Power backup supplied by 130 KVA UPS and 750 KVA generator | 22 KVA UPS backup for server and network systems 11 Virus & Malware Protection Central anti-malware system | Automatic updates | Extra protection by gateway firewall | Centralized OS patch management system (using Microsoft's WSUS server) 12 Other Measures Fire extinguishers at key areas | Half-yearly fire drills 41 Madison Avenue, 25th Floor, New York, NY 10010, USA
13.
SUMMARY OF BENEFITS 13Sun
Knowledge © 2015-16 Private & Confidential Very Little Risk • Proven track record in providing healthcare BPO/KPO services • Experienced in providing services to both payers and providers • Experienced working with various software platforms • Quick and efficient resource for special projects requiring technical and process expertise Significant Upside Potential • Great understanding of the Healthcare Industry. Operation scale-up with a short notice • Extremely competitive rates, greater productivity, improved quality, increased member and provider satisfaction Proven Process Performance • Low denial rate reduced collection time increase in revenue collection • Billing & Coding Accuracy > 99.9%; TAT: 24 – 48 hours • Adherence to CMS billing requirements Clear Communication and Quick Response Time at All Times ISO 27001:2013 & HIPAA Compliance for End-user Data Privacy and Protection 41 Madison Avenue, 25th Floor, New York, NY 10010, USA
14.
TESTIMONIALS 14Sun Knowledge ©
2015-16 Private & Confidential 41 Madison Avenue, 25th Floor, New York, NY 10010, USA
15.
CLIENTSPEAK 15Sun Knowledge ©
2015-16 Private & Confidential “We have had the pleasure of working with the Sun Knowledge team throughout the few months utilizing their services for patient data entry and eligibility verification. They are a devoted and responsible team that is highly experience in what they do. They are always concerned about the client’s needs and are always there to help. I highly recommend the services offered by Sun Knowledge.” COO of a leading medical billing and credentialing company in New York “Your team amazed me with the manual and the amount of info you provided with that short training session.” Practice Manager of a major Dermatology group in New York and New Jersey 41 Madison Avenue, 25th Floor, New York, NY 10010, USA
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CLIENTSPEAK 16Sun Knowledge ©
2015-16 Private & Confidential “My firm has evaluated an outsourcing transaction with Sun Knowledge. They provide superior service at a very attractive rate and have demonstrated to us their commitment to this partnership. Their expertise across various process areas in the PDP/MAPD domain and unique cost structure puts them in an incredible position to work with plans throughout the healthcare industry.” Chairman, President and CEO of a major New York based Health Plan “Our company is very pleased with the administrative, and business analytical solutions which Sun Knowledge delivers to our company from a quality & cost perspective. They have been a true partner in bringing industry expertise, and innovative solutions to the table. Their ability to grow with our evolving needs for higher end services such as clinical services is a significant differentiator among healthcare business process outsourcing firms.” Executive Vice President of Operations of a leading MSO 41 Madison Avenue, 25th Floor, New York, NY 10010, USA
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CLIENTSPEAK 17Sun Knowledge ©
2015-16 Private & Confidential “I was always against the idea of outsourcing our back end claims processing work but I was wrong. Sun Knowledge provided extraordinary deliverables on a timely basis which led to cost cutting considerably for us.” CEO of a leading MA-PD Plan Ronnie Hastings (646) 661-7853 Email: ronnie.hastings@sunknowledge.com Sun Knowledge 41 Madison Ave., Suite 2511, 25th Floor New York, NY 11001, USA For Additional Information, Please Contact… 41 Madison Avenue, 25th Floor, New York, NY 10010, USA
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