Glen R. Harris II has over 20 years of experience leading IT teams and supervising up to 11 employees. He currently works as a Field Service Leader for HPES Corpus Christi managing support for 10,000 customers of the U.S. Navy NMCI network. Previously he held roles as a Server Farm Coordinator and Network Administrator supporting naval bases and ships.

1. Glen R. Harris II Page 1 of 3
2550 Date Palm Dr., Corpus Christi, TX 78418
Cell: (361) 533-2377 E-Mail: gharris28@ymail.com
______________________________________________________________________________
Lead and supervise an Information Technology team with a full range of responsibilities from
supervising and customer service to budgeting, training and inventory management
incorporating my 20+ years of experience. Key to the success of the recovery efforts in the state
of Texas after Hurricane Ike in 2008 and at Millington, Tennessee after the flood in 2011. Willing
to take on new responsibilities and job functions, highly self-motivated, enthusiastic professional
with excellent team skills.
WORK HISTORY
HPES Corpus Christi, Tx Sep 2008 – Feb 2016
Field Service Leader – (Report directly to the Regional Field Leader):
Manage the performance of services to clients as agreed upon in the contract and ensure the
Service Levels are achieved for approximately 10,000 customers for the U.S. Navy NMCI Intranet,
NMCI/NGEN network. Direct Supervisor Leading a team of personnel with the ongoing support
of the U.S. Navy (NMCI) technologies at the Corpus Christi/Fort Worth Site Group. Manage a staff
of 11 in all aspects of the project to include Information Assurance (IA), Infrastructure Teams,
Business/Billing Analyst, Field Service Technicians (FST), Queue Manager (QM), and Server Farm
Coordinator (SFOC). Responsible for career development and appraisals for all site personnel.
Manage the site’s IT service Delivery team, taking responsibility for service desk, desktop support
and Infrastructure support. Ensure quality and profitable services are performed within the
agreed Service Level Agreements (SLAs). Monitor systems, processes and methodologies to
ensure effectiveness of controls and support of service delivery. Provide reports within specified
timelines and schedules to include management and account performance reports.
Conduct and attend client service review meetings to include a weekly phone conference with
all Customer Technical Representatives (CTR) as well as individual site visits discussing
performance, service improvements and that a quality product is being delivered. Directly
responsible for the financial budget.
Key in maintaining sixty naval commands operations in the (NMCI) Navy and Marine Corps
Intranet environment.
Responsible for delivery of all customer facing equipment. Computers, Printers, Scanners, Mobile
Devices and BAN/LAN Equipment
Manage 11 employees, subcontractors, Partners, and additional incoming delivery and
deployment teams.

2. Glen R. Harris II Page 2 of 3
2550 Date Palm Dr., Corpus Christi, TX 78418
Cell: (361) 533-2377 E-Mail: gharris28@ymail.com
______________________________________________________________________________
EDS Corpus Christi, Tx Apr 2004 – Sep 2008
Server Farm Onsite Coordinator – (Report directly to the (NMCI) Navy and Marine Corps
Intranet Site Manager):
Key in maintaining sixty naval commands operations throughout the state of Texas in the (NMCI)
Navy and Marine Corps Intranet.
Responsible for maintaining Legacy infrastructure for the larger local commands.
Technical Lead for the Corpus Christi Site group serving 3,300 computers and 10,000 users.
Key in establishing processes and procedures at the Base Operations level that have achieved
some of the highest Customer Satisfaction Levels in the (NMCI) Navy and Marine Corps Intranet
Enterprise.
Monitor and improve network performance. Maintain and operate network diagnostic devices.
LONGWAVE Inc., Corpus Christi, TX Mar 2003 – Apr 2004
Advanced Customer Service Representative (report directly to (NMCI) Navy and Marine Corps
Intranet Site Manager):
Key in preparing thirty-four commands for their transition to the (NMCI) Navy and Marine Corps
Intranet. Assist a variety of organizations in defining their IT requirements, identifying potential
solutions and specifying the type of Service Level Agreements available to them. Coordinate the
accumulation of technical data from the various site tenants in order to facilitate planning for the
new infrastructure.
Responsible for maintaining the current legacy infrastructure for the larger local commands
pending their cutover to (NMCI) Navy and Marine Corps Intranet.
Designed, implemented, integrated and monitored microcomputer peer-to-peer network.
Implemented network connection and conducted preliminary training on access methods.
Administer all aspects of an Information System within the lifelines of thirty four sites based upon
an extensive understanding of the information pathways external to the lifeline of these activities.
Manage System Life Cycle and Automated Information System (AIS) security implementation.
Monitor and improve network performance. Maintain and operate network diagnostic devices.
Implement and administer the enterprise wide application of Microsoft Exchange. This consisted
of 70 Internet Mail Servers covering the Southern United States and providing top-level email
support to over 25,000 users. Integration, implementation and administration of enterprise wide
applications and Windows NT file servers. Manage over 24 domains and provide the technical
leadership and assisting regional facilities with new deployments and reconfigurations.

3. Glen R. Harris II Page 3 of 3
2550 Date Palm Dr., Corpus Christi, TX 78418
Cell: (361) 533-2377 E-Mail: gharris28@ymail.com
______________________________________________________________________________
Integration and implementation of computer hardware, operating systems, applications,
Windows NT file servers, and desktop support for 3500+ desktop systems running Windows
NT4.0 and Windows 2000.
Commander Mine Warfare Command, Corpus Christi, TX Aug 1999 – Feb 2003
Network Administrator
Analyzed requirements of six shore organizations and twenty six afloat units. Researched,
budgeted, prioritized, procured, and integrated required software and hardware to meet
current and future needs.
Reviewed all pertinent security requirements and monitored compliance.
Optimized networks and analyzed network usage. Applied higher-level policies and standards to
shipboard and ashore networks. Responsible for scanning, auditing, configuring, tuning,
upgrading and planning for future expansion.
Worked directly with customers to identify their evolving requirements and developed cost
estimates.
Ensured the integration of all system components and applied information security/information
assurance policies. Conducted performance, configuration management. Instituted use of
capacity planning, telecommunications and network control procedures.
US NAVY – USS Dwight D. Eisenhower, Norfolk, VAAug 1994 – Aug 1999
Network Administrator
Implemented and administered the Enterprise wide application of Microsoft Exchange consisting
of four Internet Mail Service boxes covering the Eastern United States Mediterranean and Persian
Gulf. Provided top level email support to over 5,000 users
Integration, implementation and administration of Enterprise wide applications and Windows NT
file servers. Managing over four domains and providing the technical leadership and assisting
regional facilities with new deployments and reconfigurations.
Desktop support of 40+ desktop systems running Windows For Workgroups and 500+ desktops
running Windows NT4.0
Administration and support.