Over 7,000 requests have been made by Google users for a customer service hotline since 2007, with 29% of users requesting the tool. A poll of Google clients found that 93% felt a hotline would be useful for dealing with product issues. Currently, email support responses take an average of 2-8 days to address paid clients' issues. A phone hotline could offer troubleshooting assistance within 3-20 minutes. Implementing a paid client customer service hotline could improve customer satisfaction while reducing costs by decreasing the number of email support staff needed.