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Serenga: Getting work done
                            Bart Stelder; Commercial director




Smart Case Management



                                                                1
Probleem stelling
                        •   Vele verschillende informatie
                            bonnen
                            •   E-mail
                            •   C-disk
                            •   Netwerk-disk
                            •   Sharepoint
                            •   Stapels papier op buro
                            •   Hangmappen in dossierkasten
                        •   Geen duidelijkheid over status
                            informatie
                        •   Onzekerheid over de versie
                        •   Post-its




Smart Case Management



                                                              2
Serenga




                        animatie




Smart Case Management



                                   3
Serenga
                        •   Centrale opslag
                            •   Digitale en analoge originelen
                            •   Voice,video,tekst,……
                            •   Versie beheer
                            •   DMS met uitgebreide
                                zoekfuncties
                            •   NEN-2082 gecertificeerd




Smart Case Management



                                                                 4
Serenga
                        •   Uitbesteden van taken
                            •   Notificatie
                            •   Alarmering
                            •   Digitaal goedkeuren
                            •   Advisering Smartflow




Smart Case Management



                                                       5
Serenga
                        •   Dashboard
                            •   Eén scherm met overzicht


                        •   Management rapportages
                            •   Logging van alle activiteiten


                        •   Altijd en overal
                            •   Web-based
                            •   Tablet support


                        •   Koppelbaarheid
                            •   Open standaarden




Smart Case Management



                                                                6
Toepassingen
                        •   Digitale postverwerking
                        •   Factuur afhandeling
                        •   Klacht afhandeling
                        •   Sales ondersteuning
                        •   Vacature ondersteuning
                        •   Dossier vorming advies buro’s
                        •   Bouwproject ondersteuning
                        •   Project ondersteuning
                        •   Vergunning verlening
                        •   Inschrijven leerlingen
                        •   etc.




Smart Case Management



                                                            7
Het unieke Serenga DNA



              Gebruiksgemak                       Snel up & running


                                       Co




        Proces ondersteuning                       Proces controle
                                  nt



                                            rol




                        analyse                     Connectivity




Smart Case Management



                                                                      8
Gebruikers gemak




Smart Case Management



                        9
Snel up & running




Smart Case Management



                        10
Proces controle




Smart Case Management



                        11
Onze klanten


          Gemeente
         Heumen




Smart Case Management



                        12
DSV
                        •   The place !!

                        •   Netwerk

                        •   Partners
                            •   Sales
                            •   Solutions




Smart Case Management



                                            13

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Getting work done dsv cafe v1

  • 1. Serenga: Getting work done Bart Stelder; Commercial director Smart Case Management 1
  • 2. Probleem stelling • Vele verschillende informatie bonnen • E-mail • C-disk • Netwerk-disk • Sharepoint • Stapels papier op buro • Hangmappen in dossierkasten • Geen duidelijkheid over status informatie • Onzekerheid over de versie • Post-its Smart Case Management 2
  • 3. Serenga animatie Smart Case Management 3
  • 4. Serenga • Centrale opslag • Digitale en analoge originelen • Voice,video,tekst,…… • Versie beheer • DMS met uitgebreide zoekfuncties • NEN-2082 gecertificeerd Smart Case Management 4
  • 5. Serenga • Uitbesteden van taken • Notificatie • Alarmering • Digitaal goedkeuren • Advisering Smartflow Smart Case Management 5
  • 6. Serenga • Dashboard • Eén scherm met overzicht • Management rapportages • Logging van alle activiteiten • Altijd en overal • Web-based • Tablet support • Koppelbaarheid • Open standaarden Smart Case Management 6
  • 7. Toepassingen • Digitale postverwerking • Factuur afhandeling • Klacht afhandeling • Sales ondersteuning • Vacature ondersteuning • Dossier vorming advies buro’s • Bouwproject ondersteuning • Project ondersteuning • Vergunning verlening • Inschrijven leerlingen • etc. Smart Case Management 7
  • 8. Het unieke Serenga DNA Gebruiksgemak Snel up & running Co Proces ondersteuning Proces controle nt rol analyse Connectivity Smart Case Management 8
  • 10. Snel up & running Smart Case Management 10
  • 11. Proces controle Smart Case Management 11
  • 12. Onze klanten Gemeente Heumen Smart Case Management 12
  • 13. DSV • The place !! • Netwerk • Partners • Sales • Solutions Smart Case Management 13