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Getting Past The Blame Game
- 1. Getting Past the Blame Game: Observations on Designer-Client Relationships Val Head Senior Designer+Developer New Perspective
- 2. A Little Background Senior Designer+Developer, New Perspective On the Fridge,LLC (Flashpitt) thisisportable.com
- 3. Getting Past the Blame Game Client relationships matter even if you are not a Project Manager Freelancers wear lots of hats Even in a team, relationships matter
- 9. Would you like fries with that web site?
- 11. Compare the bad to the good Compatibility Communication & Education Respect
- 13. Your process is your secret weapon If you don’t have one, get one.
- 18. Start at the beginning.
- 19. Give it some presentation.
- 21. Be confident in your value.
- 22. It’s okay to say no.
- 23. How to turn down a potential client? http://www.flickr.com/photos/matttthompson/3409922436/sizes/o/
- 24. They hired you for a http://www.flickr.com/photos/kandyjaxx/2012468692/sizes/l/
- 25. Know the project goal. ...and stick to it
- 26. Focus on the audience. people using it > people making it
- 27. Ask the right questions. What do you think?
- 28. Yes meaning no. Try to educate instead of being annoyed.
- 29. Results have more value. tag on results instead of hours. Put a price
- 31. Getting Past the Blame Game: Observations on Designer-Client Relationships Slides: thisisportable.com Twitter: @vlh
Editor's Notes
- bad client flow chart when this happens over and over you just skip to the giving in part. you’re miserable and detached when you’re bitter, it’s even harder to make the effort needed to turn these relationships good
- if you go in thinking “All clients suck!” <-- yep the sure will small effort at the beginning of the process will make a big difference, but you have to get positive photo credit: http://www.flickr.com/photos/52128710@N00/3254665000/
- they’re not dumb, not jerks, they’re usually just lacking in understanding of what we do we need to think about it a little differently we also need to encourage our clients to think about things a little differently
- vendor relationship
- partner is cuter and better for everyone involved
- theses are the areas I’ve noticed the biggest diff between good and bad projects. all the tips in this preso are ways influence one or more of these area to help steer relationships to the partner side of things.
- a lot of time the project/relationship falls apart because are heart isn’t in it. use your site as more than just a portfolio - intro - case studies, process-- the work you want to be doing
- process makes you more credible and it gives value to your work. develop a process that makes sense for you talk about it- TELL clients that you have one, use it, let it evolve front load your process - make sure you have time for research and fact finding, this is the kind of info you need to do you job
- the closer to the beginning of the project, more likely to be partner You can help find solutions, concepts, ways to accomplish the goals and solve the problems at hand helps you do what you do - research and getting your questions answered learn for your client - there are an expert in their business.
- talk about WHY you did what you did and back it up with facts, best practices, whatever reference info from previous meetings and fact finding -- present your solution and talk about WHY this design works
- even more importantly - know when you are presenting emailing comps to a client IS presenting
- charge what you’re worth don’t under bid out of fear of losing the job - have confidence in your value ask what the budget is
- these days especially this sounds insane if the project feels wrong, if you get bad vibes from the beginning. say no. listen to your gut but don’t shy away from challenging projects -- there’s a difference
- raise rate high high high. they’ll say no to you say you’re too busy right now. source of bridge image: http://www.flickr.com/photos/matttthompson/3409922436/sizes/o/
- It’s your responsibility to steer the client in the right direction when it comes to design They hired you because you are an expert at what you do --> do the best job you can do photo credit: http://www.flickr.com/photos/kandyjaxx/2012468692/sizes/l/
- define it . prioritize by it. use it to measure progress. if they don’t have it, work with them to get it, or maybe not work with them at all.
- this is an easy one for clients to lose sight of the end user is more important than you, too
- Never ever ask what do you think again! ie. how do you think you’re users will react?
- don’t say no. say we could, but... then explain what the end result may be and why that would compromise the project pick your battles. maybe you want to say no, but think about why. take the opp to educate them instead of getting annoyed.
- depends on what kind of project it is but giving a cost for the entire project as opposed to x hours times this rate speaks more to your value as a professional and as a partner