Gaurav Ahuja has over 6 years of experience working with AS400 and is currently a Team Lead at Accenture. He has expertise in all stages of development from requirements analysis through testing and implementation. His skills include CL and RPG programming, database administration, and various insurance and web applications. He has experience managing projects, requirements gathering, testing, issue resolution, and process improvements. Notable achievements include receiving awards for new product introductions and client appreciation for service improvements around batch processing times and change management.

1. GAURAV AHUJA
Mobile: 8971678397 :: Email : gaurav.ahuja@accenture.com
AN OVERVIEW
 Technically sophisticatedprofessionalwithmore than6 yearsof experience inAS400.
 CurrentlyassociatedwithQBEInsurance,Accenture asTeamLead.
 Adeptinend-toenddeliveryof projectsandapplicationreleases fromrequirementanalysis
to designing,coding,testing,de-bugging,documentation, implementation andwarranty
support.
 Deftat mappingthe requirements,customdesigningsolutionsandtroubleshootingfor
complex applicationproblems.
 Excellentincommunicationandinterpersonal skillswithabilitiesinresolvingcomplex
application issues.
SKILL SET
Technical
Technology : AS400, CL programming,RPG,RPGLE, Sequel
DBA Activities- environmentrefresh,Batchconfigurationand
monitoring,Batchschedulingasperbusinessrequirement,
DeployingPTF’sandmanagingPTFlevel,drive migration
activities,grantobjectauthority,SecurityOperations- grantand
maintainuserauthority/access.
Database : AS400
OperatingSystem : OS400
Applications : Insurance Applications,E-Commerce applications,Microsoft
applications
Webtechnologies : WebServices,XMLanalysis,Share point – forDocument
Maintenance
TicketHandlingTools : Maximo,Cherwell,Service Now,JIRA
Have usedtickethandlingtoolsforChange Record,Ticketsand
ProblemRecordmanagement
Time ReportingTools : SMS, MSPS – fortime fillingandreporting
Accenture IntelligentTools : APA (Accenture Performance Analytics)–usedthe tool to
Calculate average effortandAnalysetickettrend.
Have understandingof DMS/DARTreportingtools.
Certification : INS21 Certified –Insurance BA training

2. Functional
 Domainand ImplementationSMEfor the projectapplicationswhichalsoinclude
ECOMMERCE applications
 Interfacingwithclientsforbusinessrequirementgathering,conductingsystem analysisand
finalisingfunctional/technical specifications.
 Expertise inconductingandmanagingdifferentTestingphases,i.e.System,Regression,
IntegrationandUAT includingdefecttracking,testplansandpublishingstatusreportsfor
each testingphase tothe client.
 Expertise in understandingClientSLA management.
 Managing escalationsandpriorityissues,guidingthe teamwiththe same.
 Good handson knowledgeon Six Sigmaprocessforefficientticketmanagement.
 Managing anddeliveringApplicationMaintenanceandApplicationDevelopmentprojects as
perscheduledmilestone followingall stagesof SDLCLifecycle.
 Towerrepresentative forall the applicationsmaintenanceactivitiesincludingserver/data
migrations,firewallchanges,outagesetc.makingsure the applicationisrunningfine post
the maintenance activities.
 Managing andperformingDisasterRecoveryactivitiesforthe application.
 Definingbestpracticesforprojectsupport anddocumentation.
 Developingknowledge base forteammembers inordertoscale upthe team membersand
alsoprovidingtechnical guidance.
 Cooperatingandcommunicatingwithotherteammembersforefficientworkmanagement.
 Efficientlyinteractingandworkingwiththirdpartyvendors.
 ProposingandDriving Service Improvementinitiativestoimprove Batchprocessing
efficiency, reusable solutions.
 Maintaindefectlogs,RTMand performpeerreviewforapplicationreleases.
SIGNIFICANT HIGHLIGHTS
 AchievedProjectRisingStarawardfor various Service Introduction:new line of businesses
as per businessrequirementsincludinglegacyproducts,new Professional Indemnity
product,ECOMMERCE applications.
 Got ClientAppreciationfornumberof Service Improvementsproposedincludingreduction
inBatch Processingtime,alteringbatchschedule,ASMmanagement,streamliningchange
managementprocessbyproposingideaforgenericemail IDforChange Management,
creatingservice requesttemplate postrequirementdiscussionwithClientService
Management.
 Got appreciationforinitiationof TicketManagementtoolsCherwell,ServiceNow.
ACADEMIC CREDENTIALS
2009 B.Tech- ElectronicsandCommunicationfromJaypeeUniversityof InformationTechnology,
Waknaghat.Secured 78% withdistinction.