The director provides an overview of the past year for the FSSC team. Key points include: - The year has been busy with multiple projects but the team has been successful in stabilizing newly offshored processes and making process improvements. - The director's priorities are taking care of team members' career development and welfare. Several new initiatives were implemented for employees. - An employee speaks section provides positive feedback from several team members about their experience at FSSC, including opportunities for growth, a supportive team, and appreciation for employee initiatives.