1. JCI claimed a front seat base (FSB) on November 3rd, 2014 due to anomalous free play in the recliner mechanism on the left hand side. 2. The FSB was produced on February 4th, 2014 and claimed on March 11th, 2014. Testing found anomalous free play in the mechanism when mounted on a static test bench. 3. Comparison with current production FSBs found them to be operating correctly. The root cause was determined to be excessive movement of a pin in the mechanism.

1. 1FSB CLAIMED BY JCI ON 11_3_14 – Second level analysis PMC – Corporate Quality Dept 12_3_14
Second level Analysis on 1 FSB from JCI claimed on 11_3_14 due
To anomalous fre_play on LH side in the area of the recliner
mechanism.

2. 2FSB CLAIMED BY JCI ON 11_3_14 – Second level analysis PMC – Corporate Quality Dept 12_3_14
Production ref. Data
Of the concerned FSB:
Production date 4_2_2014
Claim date: 11_3_2014

3. 3FSB CLAIMED BY JCI ON 11_3_14 – Second level analysis PMC – Corporate Quality Dept 12_3_14
Movie 1 FSB NOT OK
claimed
Movie 2 FSB NOT OK
claimed
The part has been tested inside the laboratory
Mounted on the static test bench to properly
Reproduce the defect

4. 4FSB CLAIMED BY JCI ON 11_3_14 – Second level analysis PMC – Corporate Quality Dept 12_3_14
MOVIE 1 FSB OK
Current production
MOVIE 2 FSB OK
Current production
Comparison with OK current production

5. 5FSB CLAIMED BY JCI ON 11_3_14 – Second level analysis PMC – Corporate Quality Dept 12_3_14
Detected root cause
MOVIE NOT OK
MECHANISM
The pin of the mechanism is moving on the “z” axis presents an anomalous free play in “Z”
Z
X

6. 6FSB CLAIMED BY JCI ON 11_3_14 – Second level analysis PMC – Corporate Quality Dept 12_3_14
Final consideration:
1. Assuming that the claimed FSB, produced more than 1 month before the claim, didn’t
suffered any anomalous localized forcing and deforming event, we have to say that the
anomalous free play detected is quite rare on the mechanism.
2. The problem cannot be generated during the production process at PMC Doo since it
consists of simply welding on dedicated welding jigs, with no anomalous efforts or
deformations.
3. The problem is localized on the component  supplier will be informed immediately
By official complaint and preventive further check will adopted by PMC on the production
Line at the FSB testing station as described at the following page.
4. The event is really isolated and there is no risk of more frequent or epidemic occurrences
Based on the products defects/claims history on the product, assuming that the problem
Is due to a mechanism supplying problem.

7. 7FSB CLAIMED BY JCI ON 11_3_14 – Second level analysis PMC – Corporate Quality Dept 12_3_14
Preventive check on the product to be kept until a definitive settling from the supplier
will not come and a definite acknowledgment will not be reached on the problem root cause source.
The check shall be done at the FSB production testing station: a proper
Force shall be applied on “+/- Z” in order to detect easily the free play. On the part shall be put
A green spot on the mechanism pin (inner side) after the check. The check can be easily done
Also at the seat maker line for safety check on the current stock.
Fa
+ Z
- Z
Place for the green
spot