Two customers called in to commend Frontier Airlines agent Satonya Guyton for her excellent customer service. Mrs. Bowen appreciated Satonya's patience when Mrs. Bowen changed her mind about a reservation in the middle of booking. Timothy Hubach also thanked Satonya for being very helpful and friendly when he had to cancel and reschedule his flight. Both customers emphasized Satonya's helpfulness and friendly demeanor in working with them on changing their reservations.

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Agent's Nume
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PNft Date Issued
Satonya Guyton
Description
I received a call from Mrs Bowen. She want you to know how patience
Santonya was when Mrs. Bowen changed her mind in the middle of the
Reservation. She was Great.
Thank you,
Jackie Lasko
MKE Help Desk Agent
Issued by
Hayes
04-Aug-11
Thursday, August 04, 201 I Page I of I

2. #ffi
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Agent's Name PNR Date Issued
Satonya Guyton PPHHIZ 02-JulI1
Description
Timothy Hubach called to make changes to PNR code PPHHIZ and had this to
say:
"l had to cancel my flt and reschedule for next week. Satonya
was very helpful getting this all figured out. I just wanted to
give her a complement. She was very helpful and very friendly.."
Thank you,
Lisa A. Maney
MKE-RES Help Desk
lisa. maney@flyfrontier. com
Issued by
Hayes
Saturday, July 02,2011 Page I of 1