The document discusses empowering teams through delegation. It describes a training course that teaches how empowerment is necessary for effective team performance. The course defines empowerment as sharing power with employees to better serve customers. It discusses benefits like improved satisfaction and performance, as well as complications like lack of trust and control. The document provides tips for empowerment, such as determining skill levels and coaching/supporting employees, and concludes by asking participants to build a better world by building a better themselves.