Urban Forum is a grassroots organization with over 900 members working with deprived communities in the UK. It aims to support community groups and be a bridge between them and policymakers. Social media can help by allowing for interactive dialogue, connection, collaboration, commerce, campaigning, and communication, but it also poses challenges like maintaining a balance between corporate and personal accounts and dealing with trolls and extremism that could harm reputations. Urban Forum needs to carefully plot how to best leverage social media's opportunities while avoiding its pitfalls.