Floors Direct North is an award-winning flooring company with two store locations in Ontario. They pride themselves on excellent customer service, carrying major brand names and offering hardwood, engineered wood, laminate, carpet and luxury vinyl tile. Floors Direct North supports various local charities and aims to provide superior flooring products and installation at affordable costs while having customers' best interests at heart.

1. An introduction to
Making your flooring claims stress free

2. WHO ARE WE?
• Floors Direct North is proud to be an award winning
flooring company who dare to be “different”.
• Two store locations – Newmarket and Thornhill.
• Head office in Newmarket.
• ICC registered.
• One of three stores in the GTA supplying all flooring and
installation for Canadian Tire Home Services.
• Experienced, knowledgeable friendly sales staff who are
all luvvverly!
• 20 plus master installers at our disposal.

3. • Lots of things, but first and foremost is good old fashioned
customer service.
• Our first priority is to always make you look good. We do this by
seeing ourselves as an extension of your business and giving
you and your customers the best experience possible.
• By always striving to be the best.
WHAT MAKES US DIFFERENT?

4. • By never taking your business for granted.
• By making all your customers feel important - because they are!
• By always being honest and upfront.
• By communicating with both you and your customer so you're
always informed.
• By pulling out all the stops to get your projects completed in a
fast but timely manner.
• By having the best sales teams and installation crews in the
business at our fingertips.
HOW DO WE ACHIEVE THIS?

5. • We carry most major brands plus ICC partner brands
from companies such as Shaw, Tuftex, Beaulieu, Shnier,
Bruce, Armstrong, Lauzon and Godfrey Hirst.
• We supply, hardwood, engineered wood, laminate,
carpet and luxury vinyl tile.
SUPPLIERS AND PRODUCTS

6. CUSTOMER SERVICE
Why we excel!
• Our staff are exceptionally friendly, and trained
to exceed customers expectations.
• They have a product knowledge second to none.
• Their prime characteristic is patience.
• No commission – no pressure!
• We always go the extra mile.
• Our online reviews from HomeStars backs up
our claim.
• Hugs are our speciality!

7. FDN AND THE COMMUNITY
It is our goal to share our blessings by helping others, and we
are proud to support charities and organizations who are
doing great work such as:
• 360 Kids
• The Hincks Dellcrest Centre
• Sick Kids Hospital
• Several Newmarket and surrounding area local
hockey/football teams

8. • To promote and enable productive and collaborative
relations with all our partners and customers.
• To educate our customers in all aspects of the floor
covering industry through our in-store leaflets and online
education centre.
• To raise the standards of excellence in the floor
covering industry.
• To raise awareness of issues and challenges facing both the
industry and consumers, and develop solutions that can be
put into practice.
OUR OBJECTIVES

9. • Our mission is to provide superior flooring products and
installation services to our customers at a cost they can afford.
• To always have our customers best interests at heart. At Floors
Direct North, we don’t want to sell you anything - instead, we
prefer you buy from us. With two store locations to choose from,
we give both you and your customers the confidence to do just
that in a relaxed and friendly setting.
OUR MISSION AND VALUES

10. THANK YOU FOR YOUR TIME
We look forward to speaking with you soon but in the interim why not visit our website
www.floorsdirectnorth.ca
Any questions at all, please call or email and we will be delighted to help.
Jeannie Sperry or Brian Sperry,
Head Office
22 Main Street North
Suite 5
Newmarket, ON
L3Y 3Z7
Tel: (905) 235 7155
Fax: (905) 235 7156
Jeannie@floorsdirectnorth.ca
brian@floorsdirectnorth.ca