Overview of how Flexility helped a global ICT Services Provider understand across 7 European country operations, how its people were working, unmet needs and opportunities to work in smarter, more mobile and flexible ways.
Flexility case study - Global ICT Services Provider
1. Case
Study
Global
ICT
Services
Provider
Defining
a
blueprint
for
rolling
out
mobile
and
flexible
working
across
7
European
countries.
Executive
Summary
grades,
functions
and
business
units.
Typically
the
response
rate
was
high
at
over
70%.
The
analysis
revealed
Flexility
were
asked
by
a
global
provider
of
ICT
services
to
opportunities
to
improve
the
approach
to
people,
place,
and
help
prepare
for
the
consolidation
of
2
of
their
European
technology,
as
outlined
below.
offices,
merging
2
companies
and
2
cultures
into
a
single
environment,
with
a
smarter,
consistent,
more
flexible
way
PEOPLE
of
working.
Flexility
supported
the
initial
‘Laying
the
Right
Implementing
more
flexible
ways
of
working
across
the
Foundations’
stage,
so
that
the
consolidation
would
serve
as
organisation
was
very
feasible,
but
there
was
an
a
blueprint
for
new
ways
of
working,
which
could
then
be
inconsistent
approach
to
policy
and
working
practices.
adapted
and
rollout
to
other
European
operations.
Informal
flexible
working
already
existed
but
many
staff
We
also
supported
the
implementation
team
with
guidance
were
still
not
fully
able
to
work
where
and
when
they
for
managers,
policies,
communications,
success
needed
–
key
issues
were:
measurement,
and
ensuring
the
right
implementation
• management
resistance,
approach
was
taken.
• a
culture
of
presenteeism,
and
We
engaged
with
senior
managers,
team
leads
and
• HR
policies
inconsistent
with
the
vision
and
poorly
deployed
our
online
workstyle
analysis
tools
to
the
entire
communicated.
workforce
across
7
European
countries.
We
uncovered
a
Both
managers
and
employees
were
ready
to
work
more
true
opportunity
for
the
company
to
showcase
their
flexibly
and
there
was
demand
for
remote
(mostly
home)
products
and
services
by
‘drinking
their
own
champagne’
working.
and
enabling
a
truly
international
working
and
collaborative
PLACE
environment.
Our
findings
were
far
reaching,
from
triggering
a
refresh
of
flexible/home
working
policies
to
Although
around
40%
of
time
was
spent
away
from
a
desk,
senior
management
engagement
across
the
organisation,
people
were
more
office
bound
than
one
would
expect
designing
the
new
workspace,
informing
the
overall
from
a
service
organisation,
with
over
80%
of
time
spent
property
strategy,
and
prioritising
technology
investments.
working
alone
or
communicating
virtually.
There
was
little
movement
around
the
base
office
due
to
a
combination
of
The
Flexility
Insight
office
design,
enabling
technology
(e.g.
Wi-‐Fi),
and
culture
Flexility
used
a
combination
of
in-‐depth
interviews
with
top
Our
Workstyle
Analysis
highlighted
an
opportunity
to
enable
managers
and
manager
workshops
to
understand
the
more
collaboration
in
the
office,
since
that
is
what
people
working
practices
and
management
and
culture
issues
to
said
they
primarily
come
in
for.
consider
when
implementing
mobile
and
flexible
working.
We
also
highlighted
the
potential
to
enable
staff
to
be
This
also
informed
the
design
of
the
workstyle
analysis
web-‐
more
customer-‐facing
and
the
potential
to
significantly
survey,
which
was
then
deployed
across
all
employees
in
reduce
office
space.
the
target
countries.
The
on-‐line
survey
was
deployed
to
over
3,500
employees
in
7
European
countries
in
different
languages,
across
all
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