This document discusses flea biology and treatment. It explains that fleas are small, wingless insects that feed on blood. Their life cycle includes eggs, larvae, pupae, and adults. Fleas prefer warm, humid conditions and concentrate where pets rest. To treat an infestation, technicians should inspect for fleas, especially in pet areas, then vacuum, apply adulticides and insect growth regulators. Repeated treatments are needed due to fleas' life cycle and difficulty in fully eliminating them. Customers must be educated on proper control methods.